Housing Reviews Officer East London 3 to 6 month ongoing contract £42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Jun 25, 2026
Seasonal
Housing Reviews Officer East London 3 to 6 month ongoing contract £42 p/hr umbrella 4 days remote and 1 day onsite per week Requirements Experience dealing of making a range of homelessness decisions and decisions on part VI Experience performing s202 Reviews is a requirement to be considered Extensive experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of prioritising competing demands in a pressurised environment, recognising service priorities and managing a caseload within agreed targets. Experience of achieving performance targets, deadlines and meeting departmental objectives Experience of providing an effective advice service to members of the public Responsibilities Ensure the service carries out independent reviews of homeless decisions, suitability of offers of temporary accommodation and private sector offers to discharge duty, part VI offers of accommodation and part VI assessment reviews in a timely manner. Ensure the process minimises costs including expenditure on temporary accommodation and supports the efficient management of the service. Contribute to the achievement of Housing and Housing Needs service plan priorities and objectives and meet key targets. Recognising the critical impact of homelessness on customers, and delivering early, accurate and high quality advice Responsibility for accurate record keeping and use of systems to ensure comprehensive ability to report on customers individual service provision and overall homeless trends To ensure that casework is proactively managed and key deadlines - for the provision of actions on customers individual reviews, as well as key process deadlines on casework management are adhered to To answer members enquiries and draft responses to complaints / enquiries on individual cases as required. To provide statistical information on performance as requested. PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jun 25, 2026
Contractor
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Plumber Location: South London Contract Type: Temporary (Ongoing) Rate: 23 - 30 per hour Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area, who are looking for a highly skilled Multi Skilled Tradesperson - Plumber to join their team. Key Responsibilities: Multi Skilled Tradesperson - Plumber Duties: Carry out responsive and planned plumbing repairs and maintenance within occupied and void social housing properties. Diagnose and repair faults on domestic water systems, including leaks, blocked pipework, toilets, taps and drainage issues. Install, maintain and replace sanitary ware, pipework, cylinders and associated plumbing fixtures in line with health and safety regulations. Liaise professionally with tenants, housing officers and contractors to ensure works are completed efficiently with minimal disruption to residents. Complete inspections, risk assessments and accurate job records while ensuring compliance with company policies and social housing standards.
Jun 25, 2026
Seasonal
Plumber Location: South London Contract Type: Temporary (Ongoing) Rate: 23 - 30 per hour Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area, who are looking for a highly skilled Multi Skilled Tradesperson - Plumber to join their team. Key Responsibilities: Multi Skilled Tradesperson - Plumber Duties: Carry out responsive and planned plumbing repairs and maintenance within occupied and void social housing properties. Diagnose and repair faults on domestic water systems, including leaks, blocked pipework, toilets, taps and drainage issues. Install, maintain and replace sanitary ware, pipework, cylinders and associated plumbing fixtures in line with health and safety regulations. Liaise professionally with tenants, housing officers and contractors to ensure works are completed efficiently with minimal disruption to residents. Complete inspections, risk assessments and accurate job records while ensuring compliance with company policies and social housing standards.
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Jun 24, 2026
Contractor
Support Administrator / Floating Support Coordinator Housing Support Services Birmingham Temporary Contract (Initially two months) Excellent Pay Rate Sociable Working Hours Are you passionate about supporting vulnerable people and making a difference within your local community? Do you have strong administration skills combined with experience working within housing, homelessness, or floating support services? Client Snapshot : I am currently recruiting on behalf of a well-established organisation specialising in homelessness prevention, housing support and supported accommodation services across the Midlands. Due to short-term sickness absence within one of their teams, they are seeking an experienced Support Administrator / Floating Support Coordinator to provide vital administrative support whilst also assisting with frontline service delivery where required. This is an excellent opportunity for someone who enjoys a varied role and has experience within housing support, homelessness services, supported accommodation, tenancy sustainment or floating support environments. Vacancy Brief : Our client is seeking a Support Administrator / Floating Support Coordinator on an initial temporary basis covering sickness absence. This vacancy is for 30 hours per week. Excellent pay rate: Candidates will be paid £13.16 PAYE or £16.70 per hour Umbrella. Working Pattern: Predominantly Monday to Friday, 9:00am 5:00pm, with occasional late shifts of 1:00pm 9:00pm as required. This vacancy is based in Bordesley Green, Birmingham. The initial contract will be for approximately two months, although there is potential for this to be extended. Candidates must have previous experience within housing support, homelessness, supported accommodation, floating support, tenancy support or a similar support environment. The role is subject to an Enhanced DBS covering the Adult and/or Child Workforce. Responsibilities : As a Support Administrator / Floating Support Coordinator, you will provide administrative support to the Floating Support Team and help ensure the smooth delivery of services. You will manage and process referrals into the service, ensuring all information is recorded accurately and efficiently. Part of your role will involve liaising with internal departments, external agencies and referral partners to promote the service and maximise referral opportunities. You will maintain accurate records, case notes and client information using internal systems and databases. You will support lead workers and the wider team with service coordination, appointment scheduling and general administration duties. An important aspect of the role will be monitoring referral activity and assisting with the effective management of service demand. You will communicate with service users, partner organisations and stakeholders regarding appointments, support arrangements and service availability. Where required, you may hold a small floating support caseload and provide practical support to service users within the community. You will assist service users to access relevant services, benefits, housing options and specialist support agencies where appropriate. You will contribute towards achieving service outcomes and maintaining compliance with organisational procedures. Role Experience : Previous experience within Housing Support, Homelessness, Floating Support, Supported Accommodation, Tenancy Sustainment or Supported Housing services. Experience managing referrals, service administration, case management systems and client records. Experience liaising with external agencies, local authorities, housing providers and support services. Strong organisational, communication and administrative skills. Experience supporting vulnerable adults, young people or individuals with complex needs would be advantageous. Support Administrator Service Administrator Floating Support Worker Floating Support Coordinator Housing Support Worker Supported Housing Officer Supported Housing Worker Tenancy Support Officer Homelessness Support Worker Housing Support Officer Housing Administrator Referrals Coordinator Support Coordinator Homelessness Prevention Supported Accommodation Housing Services Social Housing Charities Third Sector Birmingham West Midlands.
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 24, 2026
Seasonal
Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Quality Assurance & Standards Officer 3 month temp - view to go permanent Based in West London 36.62per hour Umbrella Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling
Jun 24, 2026
Contractor
Quality Assurance & Standards Officer 3 month temp - view to go permanent Based in West London 36.62per hour Umbrella Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling
4Recruitment Services are seeking an experienced and motivated Housing Options Officer to join a Housing Needs team in Kirkby, Nottinghamshire. The successful candidate will provide a high-quality housing advice and assessment service to individuals and families who are homeless or threatened with homelessness, ensuring that statutory duties are met and positive outcomes are achieved. The role involves hybrid working, 2 days at office in Kirkby. DUTIES AND RESPONSIBILITIES INCLUDE: Deliver comprehensive housing advice and homelessness prevention services in line with current legislation, statutory guidance, and council policies. Investigate homelessness applications thoroughly and manage cases from initial contact through to resolution. Conduct detailed housing needs assessments and develop personalised housing plans. Make legally sound Section 184 homelessness decisions. Work proactively to prevent and relieve homelessness wherever possible. Secure suitable temporary accommodation for households where the Council has a statutory duty. Maintain accurate case records and ensure all performance targets and deadlines are met. Identify and respond appropriately to safeguarding concerns. Liaise effectively with internal departments, support providers, landlords, and partner agencies to achieve the best outcomes for customers. Represent the service professionally while delivering a customer-focused approach to vulnerable residents. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience working within a Housing Options or Homelessness service. Strong working knowledge of homelessness legislation, including the Homelessness Reduction Act 2017. Experience investigating homelessness applications and making Section 184 decisions. Demonstrable experience preventing and relieving homelessness. Experience of multi-agency working and partnership collaboration. Excellent communication, negotiation, and case management skills. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email
Jun 24, 2026
Contractor
4Recruitment Services are seeking an experienced and motivated Housing Options Officer to join a Housing Needs team in Kirkby, Nottinghamshire. The successful candidate will provide a high-quality housing advice and assessment service to individuals and families who are homeless or threatened with homelessness, ensuring that statutory duties are met and positive outcomes are achieved. The role involves hybrid working, 2 days at office in Kirkby. DUTIES AND RESPONSIBILITIES INCLUDE: Deliver comprehensive housing advice and homelessness prevention services in line with current legislation, statutory guidance, and council policies. Investigate homelessness applications thoroughly and manage cases from initial contact through to resolution. Conduct detailed housing needs assessments and develop personalised housing plans. Make legally sound Section 184 homelessness decisions. Work proactively to prevent and relieve homelessness wherever possible. Secure suitable temporary accommodation for households where the Council has a statutory duty. Maintain accurate case records and ensure all performance targets and deadlines are met. Identify and respond appropriately to safeguarding concerns. Liaise effectively with internal departments, support providers, landlords, and partner agencies to achieve the best outcomes for customers. Represent the service professionally while delivering a customer-focused approach to vulnerable residents. ESSENTIAL REQUIREMENTS INCLUDE: Proven experience working within a Housing Options or Homelessness service. Strong working knowledge of homelessness legislation, including the Homelessness Reduction Act 2017. Experience investigating homelessness applications and making Section 184 decisions. Demonstrable experience preventing and relieving homelessness. Experience of multi-agency working and partnership collaboration. Excellent communication, negotiation, and case management skills. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email
Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Jun 24, 2026
Seasonal
Corporate Compliance Manager (Interim) Location: Central Gosport, Hampshire Rate: £389.84 per day PAYE plus holiday allowance If the role was a permanent role, the annual salary would be in the region of £101k. Contract Type: Interim / Temporary Hours: 37 hours per week, Monday to Friday . The Opportunity An exciting opportunity has arisen for an experienced Corporate Compliance Manager to join a busy local authority team based in Gosport. This role is responsible for leading the Compliance Team and ensuring the effective management of statutory compliance activities across both social housing and corporate assets. The successful candidate will play a key role in driving compliance performance, managing specialist contractors and ensuring the safety of residents, staff and building users. Key Responsibilities Lead and manage the Compliance Team, including two Compliance Contract Leads and a Compliance Officer. Oversee and manage contracts relating to: Asbestos Management Surveys, Remedial Actions and Monitoring Electrical Inspections and Testing Fire Risk Assessments, Remedial Actions and Fire Servicing Gas Inspections, Testing and Servicing Lift Servicing and Maintenance Water Risk Assessments and Remedial Actions Drive contractor performance and maintain high levels of statutory compliance. Monitor compliance performance against agreed KPIs. Produce and present monthly compliance reports to senior stakeholders. Support the specification, procurement and mobilisation of compliance contracts. Verify contractor invoices and ensure expenditure aligns with contractual agreements. Chair and attend operational and strategic meetings as required. Build effective relationships with residents, leaseholders, councillors, contractors and internal departments. Ensure compliance records, certification and work programmes are accurately maintained through compliance management systems. About You To be successful in this role you will have: Proven experience managing multiple compliance disciplines within housing, property or local authority environments. Strong contractor management experience with a track record of improving performance. Previous experience managing compliance teams and staff. Excellent knowledge of statutory compliance regulations and associated legislation. Experience of budget management, cost control and delivering value for money. Strong analytical, reporting and presentation skills. Advanced Microsoft Office skills, particularly Excel and Word. Excellent organisational skills and attention to detail. Experience using compliance management systems would be highly advantageous. The ability to communicate effectively with stakeholders at all levels. Skills Compliance Management Contract Management Health & Safety Compliance Asbestos Compliance Fire Safety Management Gas Safety Compliance Electrical Compliance Budget Management Performance Reporting Stakeholder Management Benefits Competitive daily rate of £389.84 Opportunity to work within a respected local authority Varied and challenging compliance portfolio Leadership role with direct management responsibility Immediate impact on service delivery and resident safety . Should your application for a Corporate Compliance Manager be successful, you will be contacted shortly. Please note: The Corporate Compliance Manager job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Housing Officer Bolton Temporary 35 hours per week Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Bolton based clients on a temporary basis for 3 months Duties of the Housing Officer role will include, but is not limited to: Visiting partner agency staffed properties and housing vulnerable adults Support any complex housing management case work Undertaking welfare checks Ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken The successful candidate will have: Enhanced DBS (children and adult) Knowledge of Aareon QL housing management system (diserable) If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at the Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jun 24, 2026
Contractor
Housing Officer Bolton Temporary 35 hours per week Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Bolton based clients on a temporary basis for 3 months Duties of the Housing Officer role will include, but is not limited to: Visiting partner agency staffed properties and housing vulnerable adults Support any complex housing management case work Undertaking welfare checks Ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken The successful candidate will have: Enhanced DBS (children and adult) Knowledge of Aareon QL housing management system (diserable) If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at the Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Diagnostic Surveyor Location: North London Type: Temporary ongoing Rate: Up to 43 per hour Umbrella Hours: 35 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Diagnostic Surveyor to join their team. Key Responsibilities - Diagnostic Surveyor Conduct diagnostic surveys and inspections across the council's housing stock. Investigate and identify the root causes of building defects, damp and mould, condensation, leaks, structural issues, and recurring repair failures. Produce detailed survey reports, specifications, cost estimates, and schedules of remedial works. Manage and monitor repair and maintenance works from inception through to completion. Ensure all works comply with relevant legislation, housing standards, building regulations, and health and safety requirements. Provide technical advice and guidance to housing officers, residents, contractors, and senior management. Support the management of disrepair cases, insurance claims, complaints, and legal proceedings where required. Inspect completed works to ensure quality standards and contractual obligations are met. Monitor contractor performance, addressing quality, cost, and delivery issues as necessary. Maintain accurate records and contribute to asset management and stock condition initiatives.
Jun 24, 2026
Seasonal
Diagnostic Surveyor Location: North London Type: Temporary ongoing Rate: Up to 43 per hour Umbrella Hours: 35 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Diagnostic Surveyor to join their team. Key Responsibilities - Diagnostic Surveyor Conduct diagnostic surveys and inspections across the council's housing stock. Investigate and identify the root causes of building defects, damp and mould, condensation, leaks, structural issues, and recurring repair failures. Produce detailed survey reports, specifications, cost estimates, and schedules of remedial works. Manage and monitor repair and maintenance works from inception through to completion. Ensure all works comply with relevant legislation, housing standards, building regulations, and health and safety requirements. Provide technical advice and guidance to housing officers, residents, contractors, and senior management. Support the management of disrepair cases, insurance claims, complaints, and legal proceedings where required. Inspect completed works to ensure quality standards and contractual obligations are met. Monitor contractor performance, addressing quality, cost, and delivery issues as necessary. Maintain accurate records and contribute to asset management and stock condition initiatives.
Temporary Accommodation Officer Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Temporary Accommodation Officer Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Temporary Accommodation Officer Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Temporary Accommodation Officer Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Temporary Accommodation Officer Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Temporary Accommodation Officer To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services.
Jun 24, 2026
Contractor
Temporary Accommodation Officer Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Temporary Accommodation Officer Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Temporary Accommodation Officer Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Temporary Accommodation Officer Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance Temporary Accommodation Officer Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Temporary Accommodation Officer To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services.
Move On Officer Location: South London (Hybrid Working) Rate: £30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAPAn exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority.This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents.About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing.The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met.Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of £30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Jun 24, 2026
Contractor
Move On Officer Location: South London (Hybrid Working) Rate: £30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAPAn exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority.This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents.About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing.The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met.Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of £30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Housing Advice Officer Temporary Contract Job Details Client: Caerphilly County Borough Council Service Area: Housing Solutions / Housing Advice Hours: 37 hours per week Start Date: 06 July 2026 Duration: 12 weeks Location Ty Penallta Penallta House Tredomen Business Park Hengoed CF82 7PG The job description also references Gilfach House as the Housing Advice Centre location. Pay PAYE Rate: £20.35 per hour Job Overview Caerphilly County Borough Council is seeking an experienced Housing Advice Officer to support the Housing Solutions service. The role is responsible for preventing homelessness and helping the Council discharge its statutory duties towards homeless persons. The successful candidate will provide a comprehensive housing advice service to members of the public, assess housing need, manage homelessness applications and support homelessness prevention activity. This role requires strong experience in social housing, housing advice, homelessness prevention and working directly with members of the public in challenging circumstances. Important - Please Read Carefully This role requires knowledge of Part 2 of the Housing (Wales) Act 2014 and experience providing housing advice to people who are homeless or threatened with homelessness. Candidates must have proven experience in social housing , one-to-one interviews, housing advice, landlord/tenant issues and working with people in housing need. Candidates without housing advice, homelessness prevention or social housing experience are unlikely to be considered. Key Responsibilities Assess housing needs and provide housing advice to people in housing need Prevent homelessness wherever possible Receive, assess and manage homelessness applications Operate under Part 2 of the Housing (Wales) Act 2014 and associated Code of Guidance Investigate enquiries from people who are homeless or threatened with homelessness Ensure homelessness duties are completed in line with legislation Carry out homelessness prevention measures Maintain accurate case records, statistics and administrative systems Refer homeless households to the Emergency Housing Team Provide advice on homelessness, housing options and tenancy matters Give advice on landlord/tenant issues and related housing law Work with the Housing Register Team on rehousing requirements Liaise with statutory and voluntary agencies Prepare detailed reports on individual cases Make complex homelessness decisions in line with legislation and guidance Complete risk assessments for clients referred to emergency housing Essential Experience & Skills Proven experience in social housing Experience giving housing advice Experience carrying out one-to-one interviews Working knowledge of Part 2 of the Housing (Wales) Act 2014 Working knowledge of landlord and tenant issues Understanding of the needs of people in housing need Ability to assess homelessness applications Ability to make complex decisions in line with legislation Excellent written communication skills Ability to write letters, case reports and interview notes Strong organisational skills Good computer and data input skills Ability to deal sensitively and confidentially with customers Customer-focused approach Calm and objective approach in difficult situations Understanding of lone working, health and safety and risk management Qualifications Essential: Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales, such as HNC in Housing or equivalent. Desirable: Relevant Level 5 qualification on the Credit and Qualifications Framework for Wales. Desirable Welsh language skills Experience using Capita or similar housing systems Experience working with housing registers Experience working with emergency housing teams Experience liaising with social landlords, private landlords and voluntary agencies Additional Information An Enhanced DBS is required. Interview will be online via Microsoft Teams and is expected to be an informal interview lasting approximately 30 minutes. Candidate submission deadline is 03 July 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Jun 24, 2026
Contractor
Housing Advice Officer Temporary Contract Job Details Client: Caerphilly County Borough Council Service Area: Housing Solutions / Housing Advice Hours: 37 hours per week Start Date: 06 July 2026 Duration: 12 weeks Location Ty Penallta Penallta House Tredomen Business Park Hengoed CF82 7PG The job description also references Gilfach House as the Housing Advice Centre location. Pay PAYE Rate: £20.35 per hour Job Overview Caerphilly County Borough Council is seeking an experienced Housing Advice Officer to support the Housing Solutions service. The role is responsible for preventing homelessness and helping the Council discharge its statutory duties towards homeless persons. The successful candidate will provide a comprehensive housing advice service to members of the public, assess housing need, manage homelessness applications and support homelessness prevention activity. This role requires strong experience in social housing, housing advice, homelessness prevention and working directly with members of the public in challenging circumstances. Important - Please Read Carefully This role requires knowledge of Part 2 of the Housing (Wales) Act 2014 and experience providing housing advice to people who are homeless or threatened with homelessness. Candidates must have proven experience in social housing , one-to-one interviews, housing advice, landlord/tenant issues and working with people in housing need. Candidates without housing advice, homelessness prevention or social housing experience are unlikely to be considered. Key Responsibilities Assess housing needs and provide housing advice to people in housing need Prevent homelessness wherever possible Receive, assess and manage homelessness applications Operate under Part 2 of the Housing (Wales) Act 2014 and associated Code of Guidance Investigate enquiries from people who are homeless or threatened with homelessness Ensure homelessness duties are completed in line with legislation Carry out homelessness prevention measures Maintain accurate case records, statistics and administrative systems Refer homeless households to the Emergency Housing Team Provide advice on homelessness, housing options and tenancy matters Give advice on landlord/tenant issues and related housing law Work with the Housing Register Team on rehousing requirements Liaise with statutory and voluntary agencies Prepare detailed reports on individual cases Make complex homelessness decisions in line with legislation and guidance Complete risk assessments for clients referred to emergency housing Essential Experience & Skills Proven experience in social housing Experience giving housing advice Experience carrying out one-to-one interviews Working knowledge of Part 2 of the Housing (Wales) Act 2014 Working knowledge of landlord and tenant issues Understanding of the needs of people in housing need Ability to assess homelessness applications Ability to make complex decisions in line with legislation Excellent written communication skills Ability to write letters, case reports and interview notes Strong organisational skills Good computer and data input skills Ability to deal sensitively and confidentially with customers Customer-focused approach Calm and objective approach in difficult situations Understanding of lone working, health and safety and risk management Qualifications Essential: Relevant Level 4 qualification on the Credit and Qualifications Framework for Wales, such as HNC in Housing or equivalent. Desirable: Relevant Level 5 qualification on the Credit and Qualifications Framework for Wales. Desirable Welsh language skills Experience using Capita or similar housing systems Experience working with housing registers Experience working with emergency housing teams Experience liaising with social landlords, private landlords and voluntary agencies Additional Information An Enhanced DBS is required. Interview will be online via Microsoft Teams and is expected to be an informal interview lasting approximately 30 minutes. Candidate submission deadline is 03 July 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Fix Space Recruitment Ltd
Loughborough, Leicestershire
Business Support Officer - Repairs Temporary Contract Job Details Client: Charnwood Borough Council Service Area: Housing / Voids Repairs / Responsive Repairs Hours: 37 hours per week Start Date: 06 July 2026 Duration: 24 weeks Working Pattern 3 days in the office 2 days working from home Location Council Offices Southfield Road Loughborough Leicestershire LE11 2TX Pay PAYE Rate: £12.71 per hour Job Overview Charnwood Borough Council is seeking a Business Support Officer to provide administrative support within the Council's in-house damp, mould and disrepair team. The role will focus on administering and progressing damp, mould and disrepair cases within Council-owned housing. The successful candidate will help record, track, action and resolve cases, supporting the Council to improve property conditions for tenants and defend disrepair claims successfully. This role requires strong administration, accurate data input, customer service skills and the ability to communicate confidently with tenants, colleagues, contractors and legal services by phone and email. Important - Please Read Carefully This is not a general admin-only role. The main focus is housing repairs administration , particularly damp, mould and disrepair case management . Candidates must have experience in a customer-focused role, be confident using software systems, raising repairs orders, booking appointments, processing invoices and inputting data accurately. Candidates without repairs admin, housing admin, case tracking or customer service experience are unlikely to be considered. Key Responsibilities Administer damp, mould and disrepair cases for Council-owned accommodation Record, track, action and resolve damp, mould and disrepair cases Raise repairs orders for housing stock Book appointments for repairs, surveys and works Process invoices accurately Liaise with tenants, customers, colleagues and contractors Work with technical officers undertaking surveys and delivering works Work alongside the Council's legal services section Help progress and resolve damp, mould and disrepair issues Support initiatives to prevent damp, mould and disrepair within housing stock Support effective contract management Assemble and analyse data Produce management and performance information Respond to customer queries and concerns Support complaint handling and complaint administration Balance competing priorities and respond quickly to changing situations Protect and manage information securely in line with Council policies Essential Experience & Skills Experience in a customer-focused role Experience providing administrative support Experience raising repairs orders or working with repairs systems Experience booking appointments Experience processing invoices Experience inputting data accurately and efficiently Confident using various software packages Strong written and verbal communication skills Ability to communicate with customers, colleagues and contractors by phone and email Ability to work with minimal direction Ability to balance competing priorities Ability to respond quickly to situations Good organisational skills Good attention to detail Ability to handle sensitive information securely Desirable Housing repairs administration experience Damp, mould or disrepair case management experience Social housing experience Experience supporting legal disrepair claims Experience producing performance or management information Experience supporting complaints handling Experience working with contractors or technical officers Additional Information Interviews will be held online via Microsoft Teams. The interview will be one stage, lasting approximately 45 minutes, with 10 questions in an informal setting. Candidate submission deadline is 30 June 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. Job Reference: OR106298
Jun 24, 2026
Contractor
Business Support Officer - Repairs Temporary Contract Job Details Client: Charnwood Borough Council Service Area: Housing / Voids Repairs / Responsive Repairs Hours: 37 hours per week Start Date: 06 July 2026 Duration: 24 weeks Working Pattern 3 days in the office 2 days working from home Location Council Offices Southfield Road Loughborough Leicestershire LE11 2TX Pay PAYE Rate: £12.71 per hour Job Overview Charnwood Borough Council is seeking a Business Support Officer to provide administrative support within the Council's in-house damp, mould and disrepair team. The role will focus on administering and progressing damp, mould and disrepair cases within Council-owned housing. The successful candidate will help record, track, action and resolve cases, supporting the Council to improve property conditions for tenants and defend disrepair claims successfully. This role requires strong administration, accurate data input, customer service skills and the ability to communicate confidently with tenants, colleagues, contractors and legal services by phone and email. Important - Please Read Carefully This is not a general admin-only role. The main focus is housing repairs administration , particularly damp, mould and disrepair case management . Candidates must have experience in a customer-focused role, be confident using software systems, raising repairs orders, booking appointments, processing invoices and inputting data accurately. Candidates without repairs admin, housing admin, case tracking or customer service experience are unlikely to be considered. Key Responsibilities Administer damp, mould and disrepair cases for Council-owned accommodation Record, track, action and resolve damp, mould and disrepair cases Raise repairs orders for housing stock Book appointments for repairs, surveys and works Process invoices accurately Liaise with tenants, customers, colleagues and contractors Work with technical officers undertaking surveys and delivering works Work alongside the Council's legal services section Help progress and resolve damp, mould and disrepair issues Support initiatives to prevent damp, mould and disrepair within housing stock Support effective contract management Assemble and analyse data Produce management and performance information Respond to customer queries and concerns Support complaint handling and complaint administration Balance competing priorities and respond quickly to changing situations Protect and manage information securely in line with Council policies Essential Experience & Skills Experience in a customer-focused role Experience providing administrative support Experience raising repairs orders or working with repairs systems Experience booking appointments Experience processing invoices Experience inputting data accurately and efficiently Confident using various software packages Strong written and verbal communication skills Ability to communicate with customers, colleagues and contractors by phone and email Ability to work with minimal direction Ability to balance competing priorities Ability to respond quickly to situations Good organisational skills Good attention to detail Ability to handle sensitive information securely Desirable Housing repairs administration experience Damp, mould or disrepair case management experience Social housing experience Experience supporting legal disrepair claims Experience producing performance or management information Experience supporting complaints handling Experience working with contractors or technical officers Additional Information Interviews will be held online via Microsoft Teams. The interview will be one stage, lasting approximately 45 minutes, with 10 questions in an informal setting. Candidate submission deadline is 30 June 2026 . Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. Job Reference: OR106298
Housing and Support Delivery Officer Hours: Monday to Friday, 9am-5pm Bury St Edmunds Travel: Required across Norfolk and Suffolk Salary: £27,458 Temporary Driving licence essential We are seeking a Housing and Support Delivery Officer to join our client's team on a temporary basis. This is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation. Key Responsibilities: Provide housing management and support in line with rules and best practice Meet personal targets and agreed outcomes Support customers with plans and sessions to help them keep their tenancy and access services Promote Health & Safety and Safeguarding Complete sign ups, visits, checks, and deal with issues quickly Inspect properties, report repairs, and ensure compliance Reduce empty homes and let properties promptly Manage rent and service charges, and address anti-social behaviour Handle legal casework, including court presentations Write clear reports Support the team and take part in the on-call rota Person Specification: Experience delivering housing management services within a social housing setting, or a similar role would be advantageous. Excellent organisational skills and ability to prioritise workload Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Full UK driving licence and access to own vehicle Able to pass and maintain an Enhanced DBS check Please call our office on (phone number removed) for more information, or apply with your current CV.
Jun 24, 2026
Seasonal
Housing and Support Delivery Officer Hours: Monday to Friday, 9am-5pm Bury St Edmunds Travel: Required across Norfolk and Suffolk Salary: £27,458 Temporary Driving licence essential We are seeking a Housing and Support Delivery Officer to join our client's team on a temporary basis. This is a practical and people focused role where you'll help individuals settle into and maintain secure accommodation. Key Responsibilities: Provide housing management and support in line with rules and best practice Meet personal targets and agreed outcomes Support customers with plans and sessions to help them keep their tenancy and access services Promote Health & Safety and Safeguarding Complete sign ups, visits, checks, and deal with issues quickly Inspect properties, report repairs, and ensure compliance Reduce empty homes and let properties promptly Manage rent and service charges, and address anti-social behaviour Handle legal casework, including court presentations Write clear reports Support the team and take part in the on-call rota Person Specification: Experience delivering housing management services within a social housing setting, or a similar role would be advantageous. Excellent organisational skills and ability to prioritise workload Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) Full UK driving licence and access to own vehicle Able to pass and maintain an Enhanced DBS check Please call our office on (phone number removed) for more information, or apply with your current CV.
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jun 24, 2026
Contractor
Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Jun 24, 2026
Contractor
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available 37 hours per week (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Jun 24, 2026
Contractor
Anti-Social Behaviour (ASB) Officer - Housing Surrey, South East England - Hybrid options available 37 hours per week (typically 9:00am - 5:00pm, flexible) 3 Months +, Temporary, Mid-late June start CNegotiable A reputable housing organisation in Surrey is seeking an experienced ASB / Community Safety Officer to support with a complex caseload, focusing on higher-level anti-social behaviour within a community setting Duties of the ASB Officer, will include: Managing a caseload of complex and high-risk ASB cases, taking ownership from investigation through to resolution Gathering evidence, preparing case files and supporting enforcement action, including court proceedings where required Working collaboratively with internal teams and partner agencies (Police, local authority, support services) Supporting and safeguarding victims, ensuring a proactive and preventative approach to ASB Attending community meetings and engage directly with residents Maintaining accurate records using E-forms and ECINS case management Contribute to wider community safety initiatives and partnership activity Key Requirements of the ASB Officer: Proven experience in an ASB or Community Safety role Strong knowledge of ASB legislation, housing law and enforcement tools Experience managing complex cases and preparing legal documentation Subject to completion of Basic DBS, or presentation of current DBS check Desirable experience includes: Experience working with or enforcing Public Space Protection Orders (PSPOs) Exposure to or involvement in Domestic Homicide Reviews / serious case (death) reviews Experience contributing to multi-agency forums such as JAG or MARAC / CHaRMM-type meetings If you are suited to this role click "apply" as applications may close early due to urgent shortlisting. For more information, please contact Ebony at Sellick Partnership in the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We are currently recruiting a temporary Lead Facilities Officer to join us for 3 months via agency. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include but are not limited to: Lead and coordinate facilities services to ensure safe, efficient and well-managed workspaces that support colleagues and visitors Oversee day-to-day workplace operations including car parking, meeting and training room coordination, and facilities support services. Coordinate day-to-day compliance and maintenance activity across workspaces, including repairs, routine testing and service checks Carry out and monitor routine audits, including cleaning and workplace safety checks, to support safe, compliant and well-managed workspaces Able to move equipment and furniture safely inline with manual handling and health and safety procedures Requirements Knowledge of facilities support, workplace administration and customer service processes in a busy operational environment Knowledge of health and safety, security, data protection and compliance requirements relevant to workspaces and service delivery Experience of coordinating day-to-day workplace services, ordering goods or services, and maintaining records or administrative systems Good IT skills, able to use Microsoft Office applications, particularly Word, Excel and Outlook and Teams Strong organisation and prioritisation skills, with the ability to manage competing demands and meet deadlines Right to Work in the UK - Visa Sponsorship is not available. Benefits Hourly rate of £15.54 Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Jun 24, 2026
Seasonal
We are currently recruiting a temporary Lead Facilities Officer to join us for 3 months via agency. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include but are not limited to: Lead and coordinate facilities services to ensure safe, efficient and well-managed workspaces that support colleagues and visitors Oversee day-to-day workplace operations including car parking, meeting and training room coordination, and facilities support services. Coordinate day-to-day compliance and maintenance activity across workspaces, including repairs, routine testing and service checks Carry out and monitor routine audits, including cleaning and workplace safety checks, to support safe, compliant and well-managed workspaces Able to move equipment and furniture safely inline with manual handling and health and safety procedures Requirements Knowledge of facilities support, workplace administration and customer service processes in a busy operational environment Knowledge of health and safety, security, data protection and compliance requirements relevant to workspaces and service delivery Experience of coordinating day-to-day workplace services, ordering goods or services, and maintaining records or administrative systems Good IT skills, able to use Microsoft Office applications, particularly Word, Excel and Outlook and Teams Strong organisation and prioritisation skills, with the ability to manage competing demands and meet deadlines Right to Work in the UK - Visa Sponsorship is not available. Benefits Hourly rate of £15.54 Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 24, 2026
Seasonal
Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
