221 jobs found

Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned

EPOS Technician - Configuration & Hardware Short-Term Contract Immediate Start Like working with hardware? Want to get stuck into a busy, practical role straight away? We are looking for three people with experience of configuring or handling EPOS equipment to join us for 2 month fixed-term contracts, supporting large-scale rollout projects, configuring, building and preparing IT equipment used across retail and hospitality sites. What you will be doing Configure, image and stage EPOS hardware including tills, terminals, handheld devices, printers, scanners, payment peripherals and associated equipment. Install and validate software builds, operating system images, firmware updates and customer-specific configurations. Conduct functional testing and quality assurance checks to ensure equipment meets deployment standards. Perform hardware teardown, decommissioning and secure dismantling of redundant or returned equipment. Identify faulty components and complete basic fault diagnosis, triage and component replacement where required. Manage asset tracking, serial number recording and inventory updates to maintain accurate stock and audit trails. Prepare equipment for dispatch, engineer collections, redeployment or environmentally compliant disposal. Support project rollouts, refresh programmes, store openings, closures and technology upgrade activities. Maintain organised warehouse/workshop areas and ensure stock is stored, labelled and handled correctly. Work in line with health & safety requirements, ESD handling procedures and company operational standards. Liaise with warehouse, logistics, field engineering and project teams to meet project deadlines and service requirements. Complete documentation and reporting relating to builds, faults, returned assets and stock movements. What you need Experience with EPOS or IT hardware Hands-on, practical mindset Good attention to detail Able to work at pace and meet deadlines Why apply Immediate start available Fast-paced, hands-on role Ideal for engineers between contracts Work on real rollout projects for major brands Location Warehouse-based role working out of our head office on Mansfield Road in Derby Apply now to start quickly!

IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)

Your new company Ourclient is looking for Field Systems Engineers (Electrical) to join their team. Your new role As a Field SystemsEngineer, you will support the installation, upgrade, and decommissioning of ITand infrastructure equipment across multiple locations. Your responsibilitieswill include: Installation of desktop equipment including PCs, monitors, and printers Decommissioning and recovery of legacy hardware Installation of structured cabling (Cat5e/Cat6) within depot and operational environments Installation of infrastructure equipment such as power poles and mounting hardware Supporting basic electrical and hardware installation activities Assisting with setup and configuration of IT equipment (training provided where required) Testing and fault-finding to ensure all equipment is operational Travelling between multiple sites as part of a mobile engineering team What you'll need to succeed To be successful inthis role, you will have: Previous experience in a field-based installation role or similar 18th Edition Electrician Hands-on experience installing desktop hardware (PCs, monitors, printers, peripherals) Experience with structured cabling (Cat5e/Cat6) A full UK driving licence and willingness to travel between sites What you'll get in return Competitive hourly rate Long term work Van provided with fuel card What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Field Engineer (Entry-Level) - £100-£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided Are you looking to break into the IT industry but don't know where to start? We're recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We're looking for individuals who are: Passionate about technology with a desire to build a long-term IT career Comfortable travelling to different customer sites (own vehicle required) Practical and hands-on. DIY or similar experience is a bonus Ex-military backgrounds are highly desirable What You'll Be Doing As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals Setting up and configuring devices , including desktops, laptops, printers, routers, and other equipment Replacing and upgrading components such as memory, hard drives, screens, and power supplies Carrying out routine maintenance and health checks on IT equipment Following technical guides and documentation to complete tasks accurately Providing clear updates to the IT Support Desk or relevant Cerco contacts Keeping customers informed of progress, expected timelines, and issue resolutions Working independently on site , managing your time and workload effectively Completing basic reporting or job sheets after each visit Adhering to field service standards , safety requirements, and professionalism at all times Upholding Cerco's reputation on every assignment through reliable, friendly, and quality service Initial Assessment All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95 . These fees only apply if you choose to undertake the training. Role Details Job Types: Full-Time, Part-Time Pay: £100-£115 per day Work Environment: Field-based (on the road) Benefits: On-site parking (where available) Licence Requirement: Full, clean UK driving licence (required) Enhanced DBS Chec k (required)

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis . This is an 12 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week.This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working.This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment. Key Skills & Experience: Windows 11 support Office 365 / Microsoft 365 administration Active Directory / Entra access management Microsoft Exchange / email troubleshooting Service Desk / ticketing systems experience Remote support tools Printer setup and troubleshooting Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki) Nice to haves: Microsoft Dynamics support experience Telephony systems (Mitel, Avaya or similar) ITIL knowledge or certification You should have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.

Hays are supporting a public sector organisation in Gloucestershire to recruit a 12-month Fixed Term contract IT Desktop / Deployment Engineer. This is a mostly site-based role with some opportunity to work from home and the salary is between c£28,000 - £32,000 depending on experience and excellent benefits, including a fantastic pension scheme. In the role, you will work in the IT operations department providing efficient and professional support across the IT desktop, equipment and hardware estate. You'll support the deployment team with desktop and mobile imaging, inventory management, hardware and software rollout, and security updates. You'll need experience in a similar role and need excellent customer service / stakeholder skills. Technical Requirements: Proficient in Microsoft Office Working knowledge of standard office procedures Experience with Service Desk tools (incident and request management) Familiarity with IT inventory and stock management systems Experience deploying Windows 11 using imaging tools Strong troubleshooting and fault diagnosis skills Experience performing hardware maintenance and repairs (PCs, laptops, printers) Experience installing software via GUI, scripts, or remote deployment tools Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Deskside Technician We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments. Key Responsibilities Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption Perform break-fix support across all desktop equipment Carry out IMAC (Install, Move, Add, Change) activities Manage and complete assigned tickets, maintaining regular communication with scheduling teams Diagnose and resolve technical issues using available tools and expertise Deliver timely, high-quality solutions while keeping users informed and escalating where necessary Follow documented procedures and maintain accurate, up-to-date records Support additional tasks and ad hoc assignments as required Adhere to health & safety policies and relevant compliance standards Remain vigilant to security risks and follow reporting procedures where needed Skills & Knowledge Strong PC literacy with a solid understanding of Windows operating systems Experience supporting Microsoft Office Suite (including Visio/Project) Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.) Familiarity with Active Directory (desirable) Understanding of networks, troubleshooting, and network builds Experience with printer setup/configuration Exposure to VPN support and remote working environments Knowledge of mobile devices including iPads and Windows tablets Strong troubleshooting and problem-solving skills Experience Required Minimum 2 years experience in an IT engineering/support role Proven ability to diagnose and repair desktops and laptops Good understanding of networks and Windows environments Relevant accreditations are desirable Personal Attributes Strong customer service and communication skills Team player with a flexible and cooperative approach High attention to detail and strong organisational skills Ability to work under pressure and manage time effectively Professional, tactful, and reliable Working Environment This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Are you the go-to person for problem solving, when a system isn't quite working as it should? Our multi-site Manufacturing & Logistics Systems run on business critical platforms such as ERP, WMS, and Labelling and Transport systems. We don't need you to have an IT background. If you are experienced in a Warehousing, Production or Supply Chain environment, this role could be for you. This role is based primarily at our Telford site (TF3 3AB). Initially, you'll be based fully onsite to build relationships with operational colleagues and develop a true understanding of how the business works. Hybrid working is available thereafter. Travel to other sites will be required and company expensed. About the Role No two days are the same here at Northwood, but here's a snapshot of what you will be involved in: Being the main contact for core business systems Rectifying errors - you'll take ownership of this, investigate it, resolve it, and share your learnings Supporting our ERP platform (SAP), our SNAP Warehouse Management System, and our Markem labelling systems Supporting the scanners, printers, and devices that sit within the workflows of the above systems You'll help our operational colleagues get the most from these systems, reinforcing their understanding of systems and their behaviours, and how to use them correctly. When we launch a new system or change, you'll play an integral role in making sure this lands properly on the shopfloor, as well as the configuration. Benefits Company pension Life assurance Sick pay Free company products Free on-site parking Food, retail, holidays, cinema, and gyms discounts Wellness programmes, including Employee Assistance Program and OnDemand GP service Free early access to pay scheme Salary sacrifice schemes Employee referral scheme Requirements What we need from you: Continuous improvement mindset and sharing your learnings with the wider team/business. Inquisitive approach with critical thinking, noticing patterns and recurring issues, helping to address and rectify them. Contribution to configuration changes, testing, documentation, and user guidance Involvement in projects, including upgrades, integrations, new site implementations, and reporting improvements Proven experience & skills: Worked with business systems in a Manufacturing, Warehousing or Supply Chain environment (IT or Operational perspective) Key user experience in business critical systems (e.g. SAP Super User or similar) Comfortable collaborating with technical and non-technical teams, adapting your communication accordingly Ideally, you'll be familiar with SAP, Microsoft Business Central, Oracle (or similar), as well as WMS, Labelling Systems, and operational scanning/printing environments. Experienced in Microsoft Office applications - Excel, SharePoint, Teams, etc. Your continuous learning and development: This is an excellent opportunity for you to learn daily about the business, getting involved in deeper systems, platforms, applications, and much more! You will be surrounded by expert knowledge to help you grow, and we're set up to support your learning and development.

1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.

Closing date: 26-06-2026 Funeral Arranger £13.47 per hour plus benefits Part time 18.75 hours per week, Wednesday 12:45pm-5pm, Thursday & Friday 9am-5pm Watford, WD24 4FT You can apply for this job on your mobile in a few simple steps - no CV needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. Join our friendly team and help families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • build and maintain positive relationships with clients and the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are kept up to date at all times This role would suit people who have • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op We reserve the right to remove a vacancy before the scheduled closing date.

Closing date: 26-06-2026 Mobile Funeral Arranger £15.22 per hour including London Allowance, plus benefits Part time 18.75 hours per week, Wednesday 1:15pm-5pm, Thursday & Friday 9am-5pm Mobile role covering approx. 17 funeral homes in Purley area You can apply for this job on your mobile in a few simple steps - no CV required. You'll need a full manual UK driver's licence for this job. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • travel to meet clients build and maintain positive relationships with the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are always kept up to date This role would suit people who have • a full UK driving licence and access to a vehicle • the ability to work confidently on their own-whether travelling to client meetings or independently managing a branch when needed • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks. We reserve the right to remove a vacancy before the scheduled closing date.

1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.

Closing date: 26-06-2026 Mobile Funeral Arranger £15.22 per hour including London Allowance, plus benefits Part time 18.75 hours per week, Wednesday 1:15pm-5pm, Thursday & Friday 9am-5pm Mobile role covering approx. 17 funeral homes in Purley area You can apply for this job on your mobile in a few simple steps - no CV required. You'll need a full manual UK driver's licence for this job. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • travel to meet clients build and maintain positive relationships with the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are always kept up to date This role would suit people who have • a full UK driving licence and access to a vehicle • the ability to work confidently on their own-whether travelling to client meetings or independently managing a branch when needed • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks. We reserve the right to remove a vacancy before the scheduled closing date.

Closing date: 26-06-2026 Mobile Funeral Arranger £15.22 per hour including London Allowance, plus benefits Part time 18.75 hours per week, Wednesday 1:15pm-5pm, Thursday & Friday 9am-5pm Mobile role covering approx. 17 funeral homes in Purley area You can apply for this job on your mobile in a few simple steps - no CV required. You'll need a full manual UK driver's licence for this job. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • travel to meet clients build and maintain positive relationships with the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are always kept up to date This role would suit people who have • a full UK driving licence and access to a vehicle • the ability to work confidently on their own-whether travelling to client meetings or independently managing a branch when needed • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks. We reserve the right to remove a vacancy before the scheduled closing date.

Closing date: 26-06-2026 Funeral Arranger £13.47 per hour plus benefits Part time 18.75 hours per week, Wednesday 12:45pm-5pm, Thursday & Friday 9am-5pm Watford, WD24 4FT You can apply for this job on your mobile in a few simple steps - no CV needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. Join our friendly team and help families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • build and maintain positive relationships with clients and the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are kept up to date at all times This role would suit people who have • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op We reserve the right to remove a vacancy before the scheduled closing date.

Closing date: 26-06-2026 Funeral Arranger £13.47 per hour plus benefits Part time 18.75 hours per week, Wednesday 12:45pm-5pm, Thursday & Friday 9am-5pm Watford, WD24 4FT You can apply for this job on your mobile in a few simple steps - no CV needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. Join our friendly team and help families say the perfect goodbye to loved ones. You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn't think was possible. Apply today. What you'll do • build and maintain positive relationships with clients and the community • support our clients both in person and over the phone, arranging family visits and answering client questions • make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch) • work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing. • make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers • support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities) • update client management applications, entering accurate and timely information to ensure records are kept up to date at all times This role would suit people who have • good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally • the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing • a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to • good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems • a passion for delivering great service and building relationships • high levels of empathy, discretion and care • the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op We reserve the right to remove a vacancy before the scheduled closing date.

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications Assist users with account access, password resets, and basic security practices Server & Infrastructure Support Monitor on-premises and cloud-based servers for availability and performance Assist with basic server administration tasks (user accounts, permissions, services) Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management Perform routine patching and updates for servers and end-user devices Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms) Verify patch compliance and report issues or failures Hybrid Environment Support Support systems in a hybrid environment (on-premises and cloud-based platforms) Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services Help maintain secure access to systems for remote and on-site users Documentation & Process Log incidents, requests, and resolutions accurately in the ticketing system Follow standard operating procedures and contribute to IT documentation Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: 1 2 years of experience in an IT support or service desk role Basic understanding of: Windows operating systems (Windows 10/11, Windows Server fundamentals ) End-user hardware troubleshooting Networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with patching and endpoint management concepts Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer Experience supporting a hybrid IT environment (on-prem + cloud) Exposure to Microsoft 365, Active Directory, and Azure/Entra ID Familiarity with endpoint management or patching tools Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.