Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15660
Jun 13, 2026
Seasonal
Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings? Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv. Main duties will include: Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers. Liaising with your colleagues who organise release of information within the current Data Protection guidelines. Considering possible regulatory breaches or operational incidents which could affect the business or customer. Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed. Recording findings and answering questions raised over the phone as well as email and on-line chat. Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15660
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Jun 13, 2026
Full time
Goodman Masson is proud to be partnering with the London Borough of Ealing to appoint an exceptional Assistant Director of Housing Demand. This is a rare opportunity to join one of London's most ambitious local authorities at a pivotal time for housing delivery, prevention and transformation. Ealing is seeking a visible, strategic and operational leader who can shape how housing demand services are delivered across the borough, ensuring residents receive timely, effective support and that homelessness is prevented wherever possible. Reporting directly to the Strategic Director of Housing and Environment, you will lead a significant portfolio with responsibility for operational performance, strategic development, financial management and cross council collaboration. The Opportunity This role sits at the heart of Ealing's ambition to improve outcomes for residents through earlier intervention, stronger partnerships and innovative housing solutions. You will lead services that prevent homelessness, support residents into sustainable housing solutions and drive better outcomes across temporary accommodation, move on and housing pathways. You will work across housing, council services and external partnerships to influence policy, shape strategy and deliver high performing resident focused services. As Assistant Director, you will act as a trusted advisor to senior leadership, Cabinet members and elected members while helping to deliver Ealing's wider priorities around opportunity, climate action and tackling inequality. Key Responsibilities • Provide inspirational leadership across Housing Demand services and create a high performing and collaborative culture • Lead service transformation and continuous improvement programmes to improve resident outcomes • Drive excellent customer and resident experience through innovation and modern service delivery • Oversee operational and strategic planning with accountability for service performance and delivery • Lead large scale financial management including revenue, capital and grant funded programmes • Develop commercial approaches, commissioning opportunities and income generation initiatives • Build effective partnerships across local government, housing providers and regional networks • Support political leadership with professional advice and operational insight • Champion equality, inclusion and transparent decision making across services About You We are looking to speak with senior housing leaders who bring strategic credibility and operational excellence. You will demonstrate: • Significant leadership experience within housing demand, homelessness prevention, housing strategy or related services • Experience delivering complex transformation programmes within large and politically led organisations • Strong commercial and financial leadership including budget ownership and business planning • The ability to lead through influence across multidisciplinary teams and partnerships • Experience advising senior leaders and elected members in complex environments • A proven track record of delivering measurable improvements for residents and communities • Strong understanding of housing demand management, prevention approaches and service innovation • Degree level education or equivalent and evidence of continued professional development Why Join Ealing? Ealing offers the opportunity to shape services that have direct impact on residents across one of London's most diverse boroughs. Benefits include: • 30 days annual leave plus 3 additional days over Christmas and New Year • Local Government Pension Scheme with employer contribution of 22.5% • Flexible working arrangements • Extensive learning and development opportunities • Health and wellbeing support including employee assistance services • Retail, leisure and lifestyle discounts • Cycle and sustainable travel schemes If you are an ambitious housing leader ready to shape the future of housing demand and deliver lasting outcomes for residents, we would welcome a confidential conversation. For more information or to apply, please contact: Jack Benson Goodman Masson
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 13, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Ready to take the next step in your career and join a fast-paced, supportive team?We're offering an exciting opportunity for a Customer Service Administrator to join a leading client in Huddersfield on a temporary basis-with strong potential to become permanent. Immediate start available - don't miss out! Why you'll love this role: Work-life balance: 4 days on, 4 days off-structured and predictable Flexible shifts: 05:30 - 16:30 (2 days) 10:00 - 21:00 (2 days) Competitive pay: £13.33 per hour + exclusive Reed benefits Convenience: Free on-site parking What you'll be doing: Be the key point of contact for customers, ensuring a seamless journey from order to delivery Accurately process and manage orders within the planning system Coordinate delivery schedules , negotiating suitable times with customers Resolve queries, complaints, and safety-critical issues quickly and professionally Keep systems updated to support efficient planning and operations Track KPIs, log additional costs, and support day-to-day admin functions What you'll bring: Proven customer service experience (essential) Ability to thrive in a fast-paced, team-focused environment Strong organisation and communication skills A professional, proactive attitude with a customer-first approach If you're organised, motivated, and ready to make an immediate impact, we want to hear from you. Apply today and take the first step towards a rewarding new opportunity!
Jun 13, 2026
Seasonal
Ready to take the next step in your career and join a fast-paced, supportive team?We're offering an exciting opportunity for a Customer Service Administrator to join a leading client in Huddersfield on a temporary basis-with strong potential to become permanent. Immediate start available - don't miss out! Why you'll love this role: Work-life balance: 4 days on, 4 days off-structured and predictable Flexible shifts: 05:30 - 16:30 (2 days) 10:00 - 21:00 (2 days) Competitive pay: £13.33 per hour + exclusive Reed benefits Convenience: Free on-site parking What you'll be doing: Be the key point of contact for customers, ensuring a seamless journey from order to delivery Accurately process and manage orders within the planning system Coordinate delivery schedules , negotiating suitable times with customers Resolve queries, complaints, and safety-critical issues quickly and professionally Keep systems updated to support efficient planning and operations Track KPIs, log additional costs, and support day-to-day admin functions What you'll bring: Proven customer service experience (essential) Ability to thrive in a fast-paced, team-focused environment Strong organisation and communication skills A professional, proactive attitude with a customer-first approach If you're organised, motivated, and ready to make an immediate impact, we want to hear from you. Apply today and take the first step towards a rewarding new opportunity!
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 13, 2026
Seasonal
Join Us as a Temporary Customer Service Advisor! Are you ready to make a difference in the world of education? Our client, a prestigious organisation in the education sector, is looking for enthusiastic Temporary Customer Service Advisors to support their University Admissions Clearing hotline. This is your chance to engage with prospective students and help them navigate their future! Contract Details: Type: Temporary Duration: 1 Week (from August 10, 2026, to August 17, 2026) (shifts based on workload) Hours: Monday to Friday, 8:00 AM - 6:00 PM Location: Fully remote Why Join Us? Be part of a dynamic team that thrives on providing exceptional customer service! Work from the comfort of your own home while helping students achieve their educational goals. Perfect for students, educators, or professionals seeking short-term summer employment! Your Role: As a Customer Service Advisor, you will: Assist prospective students by submitting applications and answering their queries via phone. Provide clear, accurate, and empathetic information about the admissions process. Ensure every customer receives a professional and supportive experience. Maintain meticulous records in compliance with data protection regulations. Shine in a high-pressure, time-sensitive environment, where every call counts! What We're Looking For: We need passionate individuals who possess: Strong customer service skills and a compassionate approach. The ability to stay calm and resilient under pressure. Fluency in spoken and written English. A keen eye for detail and a commitment to quality. Availability for the full duration of the assignment (August 10 to August 17, 2026). Proficiency in PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook). Familiarity with higher education processes is a plus (training provided). GCSE English at grade C or above (or equivalent). The right to work in the UK. Technical Requirements: To succeed in this role, you'll need: A personal laptop or PC running Windows 11 or above (sorry, Apple devices, Chromebooks, and tablets are not compatible). Up-to-date antivirus software installed. A functioning headset (speakers not permitted). Access to a quiet, distraction-free home working environment. Ready to Make an Impact? If you're excited to assist students on their educational journey and meet the qualifications listed above, we want to hear from you! Apply now and take the first step toward a fulfilling temporary role that makes a difference. Let's create futures together! Join us and help shape the next generation of students! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 13, 2026
Full time
Engineering Administrator (Field Service) 26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances The role: To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures Support the customer base with general enquiries and process genuine warranty claims quickly through workflow Manage inbound service request bookings on CRM system General customer communications The person: Previous experience in a customer service role Excellent communication and organisation skills If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference: BBBH24642B We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 12, 2026
Full time
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mpeople Recruitment North West
Burnley, Lancashire
Job Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday / Between the hours of 8.30AM 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their account Assist in the monitoring of device status and problem solving to resolve device malfunctions Produce and despatch personalised customer communications being fully compliant to GDPR Security checks over the phone with customers Manage customer and colleague expectations through good quality communication Closing down alerts on the system Providing information for reports to team leaders / managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail is essential Ability to work under pressure and act decisively Ability to communicate with members of the public and have the ability to defuse situations A flexible can-do attitude and professional Excellent communicator, written and verbal Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines Working to targets Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
Jun 12, 2026
Seasonal
Job Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday / Between the hours of 8.30AM 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their account Assist in the monitoring of device status and problem solving to resolve device malfunctions Produce and despatch personalised customer communications being fully compliant to GDPR Security checks over the phone with customers Manage customer and colleague expectations through good quality communication Closing down alerts on the system Providing information for reports to team leaders / managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail is essential Ability to work under pressure and act decisively Ability to communicate with members of the public and have the ability to defuse situations A flexible can-do attitude and professional Excellent communicator, written and verbal Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines Working to targets Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
Simon Lincoln Recruitment Solutions
Liverpool, Merseyside
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
Jun 12, 2026
Seasonal
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
Signature Recruitment are currently supporting a sustainability-focused organisation in Bristol to find a proactive 'Customer Service Advisor' for an immediate start. This role is a 3-month temporary assignment where you'll play a key role in ensuring an excellent customer experience while supporting a busy operations team. Key Responsibilities Act as the first point of contact, managing inbound calls professionally and efficiently Handle enquiries from customers and stakeholders, escalating where required Maintain accurate records across internal systems and CRM platforms Support inbox management and respond to queries promptly Assist with document preparation and administrative duties Support project coordination, including tracking progress and liaising with stakeholders What We're Looking For Previous call centre, customer service, or administrative experience Confident telephone manner and strong communication skills Highly organised with excellent attention to detail Ability to multitask in a fast-paced environment Competent in Microsoft Office and CRM systems Proactive, independent, and a strong team player Location & Working Hours Bristol Monday to Friday, 08:00am - 17:00pm (42.5 hours per week) Fully office-based role Why Join? Opportunity to gain valuable experience within a growing, purpose-driven organisation Supportive and collaborative team environment Call to Action If you're a motivated Customer Service Advisor looking for your next opportunity, I'd love to hear from you. Please apply today or get in touch with Jasmine at Signature Recruitment for more information.
Jun 12, 2026
Seasonal
Signature Recruitment are currently supporting a sustainability-focused organisation in Bristol to find a proactive 'Customer Service Advisor' for an immediate start. This role is a 3-month temporary assignment where you'll play a key role in ensuring an excellent customer experience while supporting a busy operations team. Key Responsibilities Act as the first point of contact, managing inbound calls professionally and efficiently Handle enquiries from customers and stakeholders, escalating where required Maintain accurate records across internal systems and CRM platforms Support inbox management and respond to queries promptly Assist with document preparation and administrative duties Support project coordination, including tracking progress and liaising with stakeholders What We're Looking For Previous call centre, customer service, or administrative experience Confident telephone manner and strong communication skills Highly organised with excellent attention to detail Ability to multitask in a fast-paced environment Competent in Microsoft Office and CRM systems Proactive, independent, and a strong team player Location & Working Hours Bristol Monday to Friday, 08:00am - 17:00pm (42.5 hours per week) Fully office-based role Why Join? Opportunity to gain valuable experience within a growing, purpose-driven organisation Supportive and collaborative team environment Call to Action If you're a motivated Customer Service Advisor looking for your next opportunity, I'd love to hear from you. Please apply today or get in touch with Jasmine at Signature Recruitment for more information.
Trent and Dove Housing
Burton-on-trent, Staffordshire
Customer Service Advisor Vacancy x1 Permanent Vacancy and x1 Temporary Vacancy 37 hours per week Salary £26,917 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 29th May 2026 We welcome applications from all sections of the community.
Jun 12, 2026
Full time
Customer Service Advisor Vacancy x1 Permanent Vacancy and x1 Temporary Vacancy 37 hours per week Salary £26,917 per annum Benefits include company pension scheme & private healthcare Working in a hybrid way, we are looking to recruit customer focused, people focused team players with excellent communication and people skills to join our customer service team. The team are responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. To be successful in a Customer Service Advisor role, the skills/ability you will need are: Experience of working in a Customer Service/contact centre environment. Ability to always maintain a high degree of confidentiality when dealing with sensitive information. Excellent attention to detail and accuracy. The ability to multi task Excellent IT skills, especially Microsoft Outlook, Word and Excel. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email. Able to work from our head office at least twice a week following the initial training period. The closing date for applications is 29th May 2026 We welcome applications from all sections of the community.
We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on a temporary basis. This is a great opportunity for someone who prides themselves on delivering exceptional customer service , thrives in a collaborative environment, and enjoys being busy. The Role You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times. Key Responsibilities Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner Building and maintaining strong customer relationships Liaising effectively with internal teams to support daily operations Handling customer queries and complaints efficiently and professionally Assisting with delivery queries and resolving issues Generating quotes and ensuring all queries are dealt with accurately Completing all documentation and data input accurately and to company standards Ensuring daily reporting is completed on time and to a high standard About You Previous experience in customer services Excellent communication skills, both written and verbal Strong attention to detail and high levels of accuracy Confident handling queries and complaints in a professional manner Well organised, proactive, and able to work under pressure If you are looking for a short-term opportunity with possible long-term potential , and enjoy working in a customer-focused, operational role, we'd love to hear from you
Jun 12, 2026
Full time
We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced operation on a temporary basis. This is a great opportunity for someone who prides themselves on delivering exceptional customer service , thrives in a collaborative environment, and enjoys being busy. The Role You will be responsible for providing best-in-class customer service to a wide range of stakeholders ensuring the operation runs efficiently and effectively at all times. Key Responsibilities Acting as a key point of contact for customers via phone and email, responding in a timely and professional manner Building and maintaining strong customer relationships Liaising effectively with internal teams to support daily operations Handling customer queries and complaints efficiently and professionally Assisting with delivery queries and resolving issues Generating quotes and ensuring all queries are dealt with accurately Completing all documentation and data input accurately and to company standards Ensuring daily reporting is completed on time and to a high standard About You Previous experience in customer services Excellent communication skills, both written and verbal Strong attention to detail and high levels of accuracy Confident handling queries and complaints in a professional manner Well organised, proactive, and able to work under pressure If you are looking for a short-term opportunity with possible long-term potential , and enjoy working in a customer-focused, operational role, we'd love to hear from you
Job Title: Trainee Paraplanner Remote position with occasional travel to Sheffield for team meetings and training sessions (once a month for the day) Salary 30,000 - 34,000 (depending on experience) About the Role Our client is an independent financial advice business committed to delivering clear, high-quality guidance to it's customers. Operating within a well-supported regulatory framework, the business benefits from established compliance, processes, and systems. Built around a fully remote working model, the team collaborates effectively through structured workflows, regular engagement, and ongoing development. Due to continued growth, they are looking for a Paraplanner/Trainee Paraplanner to support advisers in delivering excellent client outcomes. The Role This is an opportunity to join a growing paraplanning function, supporting financial advisers with a wide range of client-focused activities. You will work within a structured environment, using established templates and processes to prepare documentation, carry out research, and assist with ongoing servicing. The role offers exposure to high-net-worth clients and complex financial planning, providing a strong foundation for long-term career development within paraplanning. Key Responsibilities Assist financial advisers in preparing: Suitability reports Financial recommendations Conduct research across pensions, investments, protection, and retirement planning Maintain accurate and compliant client records across internal systems and provider platforms Ensure all client files meet regulatory and compliance standards Support administration tasks relating to new business submissions Client onboarding Ongoing servicing and reviews Action client-related transactions (e.g. contributions, withdrawals, fund switches) Collaborate with advisers and the wider team to deliver a seamless client experience Monitor provider updates and regulatory changes relevant to recommendations Develop technical knowledge of financial planning products and advice processes Requirements (Essential) Minimum 3+ years' experience within a financial services administration or financial advisory environment Strong understanding of financial services processes and client life cycle Solid administrative background with excellent organisational skills High level of attention to detail and accuracy Strong written communication skills, particularly for report preparation Ability to work independently in a remote environment Strong time management skills with the ability to prioritise workload Desirable Skills & Experience Exposure to paraplanning or report writing Knowledge of pensions, investments, and tax planning (e.g. CGT, IHT) Experience using financial planning or workflow systems Personal Attributes Self-motivated and proactive Resilient and able to manage busy periods (e.g. tax year-end) Comfortable working in a structured yet autonomous environment Eager to learn and develop within financial services Working Pattern & Environment Fully remote working model Occasional travel to Sheffield required for team meetings, training, and collaboration Structured workflow system with task allocation based on complexity and timelines Regular team development sessions, including technical and process training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Job Title: Trainee Paraplanner Remote position with occasional travel to Sheffield for team meetings and training sessions (once a month for the day) Salary 30,000 - 34,000 (depending on experience) About the Role Our client is an independent financial advice business committed to delivering clear, high-quality guidance to it's customers. Operating within a well-supported regulatory framework, the business benefits from established compliance, processes, and systems. Built around a fully remote working model, the team collaborates effectively through structured workflows, regular engagement, and ongoing development. Due to continued growth, they are looking for a Paraplanner/Trainee Paraplanner to support advisers in delivering excellent client outcomes. The Role This is an opportunity to join a growing paraplanning function, supporting financial advisers with a wide range of client-focused activities. You will work within a structured environment, using established templates and processes to prepare documentation, carry out research, and assist with ongoing servicing. The role offers exposure to high-net-worth clients and complex financial planning, providing a strong foundation for long-term career development within paraplanning. Key Responsibilities Assist financial advisers in preparing: Suitability reports Financial recommendations Conduct research across pensions, investments, protection, and retirement planning Maintain accurate and compliant client records across internal systems and provider platforms Ensure all client files meet regulatory and compliance standards Support administration tasks relating to new business submissions Client onboarding Ongoing servicing and reviews Action client-related transactions (e.g. contributions, withdrawals, fund switches) Collaborate with advisers and the wider team to deliver a seamless client experience Monitor provider updates and regulatory changes relevant to recommendations Develop technical knowledge of financial planning products and advice processes Requirements (Essential) Minimum 3+ years' experience within a financial services administration or financial advisory environment Strong understanding of financial services processes and client life cycle Solid administrative background with excellent organisational skills High level of attention to detail and accuracy Strong written communication skills, particularly for report preparation Ability to work independently in a remote environment Strong time management skills with the ability to prioritise workload Desirable Skills & Experience Exposure to paraplanning or report writing Knowledge of pensions, investments, and tax planning (e.g. CGT, IHT) Experience using financial planning or workflow systems Personal Attributes Self-motivated and proactive Resilient and able to manage busy periods (e.g. tax year-end) Comfortable working in a structured yet autonomous environment Eager to learn and develop within financial services Working Pattern & Environment Fully remote working model Occasional travel to Sheffield required for team meetings, training, and collaboration Structured workflow system with task allocation based on complexity and timelines Regular team development sessions, including technical and process training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you interested in working for a rapidly evolving company? Do you want a career where no two days are the same? Our client offers a dynamic environment with excellent learning and development support. About the Role: Our client is a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics. They are a top ten accountancy firm in the UK and the largest SME practice. This role ensures the accurate and timely delivery of client payrolls, general administrative duties, and collaborative work within the payroll hub. You will communicate effectively with clients, offices, HMRC, and third-party providers, staying up-to-date with payroll legislation and industry changes. Key Responsibilities: Ensure accurate and timely delivery of client payrolls. Input data, run audit and validation checks, and interface data to General Ledger and Pensions systems. Monitor SSP, SMP, and other statutory payments. Process accurate and timely year-end reporting. Manage payroll changes to time and attendance systems (BMS). Administer end-to-end payroll processes and auto enrolment compliance. Answer payroll-related enquiries and act as a trusted advisor. Provide first-line support for pay queries. Peer check payrolls. Undertake general administrative duties and work collaboratively within the payroll hub. Develop relationships with clients and communicate effectively with wider offices, HMRC, and third-party providers. Stay updated with payroll legislation and industry changes through independent research. Skills & Experience: Previous payroll administration experience (minimum one year in a busy service-driven environment, preferably within a bureau). End-to-end payroll processing experience, including pensions, benefits, and statutory payments. High accuracy and attention to detail in both manual and systems-based work. Ability to coordinate, prioritise, and multitask with minimal supervision. Strong customer-focused approach, handling queries by telephone and email. Adaptability to a highly changeable environment. Excellent verbal and written communication skills. Ability to work under pressure and meet tight deadlines. Knowledge of payroll legislation, processing, and auto enrolment regulations. Ability to manually calculate payroll. Our client values personal attributes that make employees authentic in the marketplace. They seek individuals who can collaborate with peers, bring their own voice to the table, and respect others' opinions. They want someone who is dynamic, more than just a team member, and ready to join a family of like-minded individuals. If this sounds like the opportunity you are looking for, please apply now or contact Lorna Pilling directly on (phone number removed) for a confidential discussion about this role and other potential opportunities. Please Note: All applicants must have the right to work in the UK, as sponsorship for overseas employees cannot be provided for this role. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Are you interested in working for a rapidly evolving company? Do you want a career where no two days are the same? Our client offers a dynamic environment with excellent learning and development support. About the Role: Our client is a leading firm of Accountants and Business Advisers operating across the UK, Ireland, and the Nordics. They are a top ten accountancy firm in the UK and the largest SME practice. This role ensures the accurate and timely delivery of client payrolls, general administrative duties, and collaborative work within the payroll hub. You will communicate effectively with clients, offices, HMRC, and third-party providers, staying up-to-date with payroll legislation and industry changes. Key Responsibilities: Ensure accurate and timely delivery of client payrolls. Input data, run audit and validation checks, and interface data to General Ledger and Pensions systems. Monitor SSP, SMP, and other statutory payments. Process accurate and timely year-end reporting. Manage payroll changes to time and attendance systems (BMS). Administer end-to-end payroll processes and auto enrolment compliance. Answer payroll-related enquiries and act as a trusted advisor. Provide first-line support for pay queries. Peer check payrolls. Undertake general administrative duties and work collaboratively within the payroll hub. Develop relationships with clients and communicate effectively with wider offices, HMRC, and third-party providers. Stay updated with payroll legislation and industry changes through independent research. Skills & Experience: Previous payroll administration experience (minimum one year in a busy service-driven environment, preferably within a bureau). End-to-end payroll processing experience, including pensions, benefits, and statutory payments. High accuracy and attention to detail in both manual and systems-based work. Ability to coordinate, prioritise, and multitask with minimal supervision. Strong customer-focused approach, handling queries by telephone and email. Adaptability to a highly changeable environment. Excellent verbal and written communication skills. Ability to work under pressure and meet tight deadlines. Knowledge of payroll legislation, processing, and auto enrolment regulations. Ability to manually calculate payroll. Our client values personal attributes that make employees authentic in the marketplace. They seek individuals who can collaborate with peers, bring their own voice to the table, and respect others' opinions. They want someone who is dynamic, more than just a team member, and ready to join a family of like-minded individuals. If this sounds like the opportunity you are looking for, please apply now or contact Lorna Pilling directly on (phone number removed) for a confidential discussion about this role and other potential opportunities. Please Note: All applicants must have the right to work in the UK, as sponsorship for overseas employees cannot be provided for this role. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jun 12, 2026
Contractor
you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail?Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities? We are recruiting for a t click apply for full job details
Jun 12, 2026
Seasonal
Are you looking for a temporary Customer Services Advisor job in the Malton area where you can use your confident telephone manner, customer service skills and attention to detail?Would you like to work for a well-established business where you will be speaking to existing and previous customers, helping to gather feedback, update records and identify future opportunities? We are recruiting for a t click apply for full job details
Customer Service Advisor (Temporary - 6 Months) Hybrid Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We're Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What's on Offer 6-month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.
Jun 12, 2026
Seasonal
Customer Service Advisor (Temporary - 6 Months) Hybrid Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities Supporting customers with account access, including login Responding to inbound emails and webchat requests Handling inbound and outbound calls in a contact centre environment Managing a high volume of customer queries and ensuring timely resolution Escalating more complex issues where required Maintaining accurate records and following internal processes Delivering a consistently high level of customer service across all interactions What We're Looking For Previous experience in customer service or contact centre roles Excellent communication skills (written and verbal) Comfortable working across multiple systems and communication channels Strong problem-solving ability with good attention to detail A positive, flexible approach and ability to work both independently and as part of a team What's on Offer 6-month temporary contract Flexible working hours Hybrid working model Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.
Customer Service Advisor Location: Maidstone (Hybrid - 1 day per week in the office) Salary: £26,500 per annum Job Type: Full-time, Permanent About the Role We're looking for a friendly and proactive Customer Service Advisor to join our growing team. This is a fantastic opportunity for someone who enjoys helping people, resolving queries, and delivering excellent customer experiences. Working in a hybrid environment, you'll primarily work from home with one day per week in our Maidstone office, giving you the perfect balance of flexibility and collaboration. Key Responsibilities Handle incoming customer enquiries via phone, email, and chat Provide accurate information and resolve issues efficiently Deliver a high standard of customer service at all times Maintain and update customer records within internal systems Work collaboratively with colleagues to ensure customer satisfaction Identify and escalate complex issues where necessary What We're Looking For Previous customer service experience (call centre or office-based preferred) Strong communication skills, both written and verbal A positive, empathetic, and problem-solving attitude Good IT skills and ability to learn new systems quickly Ability to work independently as well as part of a team Apply now by submitting your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jun 12, 2026
Full time
Customer Service Advisor Location: Maidstone (Hybrid - 1 day per week in the office) Salary: £26,500 per annum Job Type: Full-time, Permanent About the Role We're looking for a friendly and proactive Customer Service Advisor to join our growing team. This is a fantastic opportunity for someone who enjoys helping people, resolving queries, and delivering excellent customer experiences. Working in a hybrid environment, you'll primarily work from home with one day per week in our Maidstone office, giving you the perfect balance of flexibility and collaboration. Key Responsibilities Handle incoming customer enquiries via phone, email, and chat Provide accurate information and resolve issues efficiently Deliver a high standard of customer service at all times Maintain and update customer records within internal systems Work collaboratively with colleagues to ensure customer satisfaction Identify and escalate complex issues where necessary What We're Looking For Previous customer service experience (call centre or office-based preferred) Strong communication skills, both written and verbal A positive, empathetic, and problem-solving attitude Good IT skills and ability to learn new systems quickly Ability to work independently as well as part of a team Apply now by submitting your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Regional HR Advisor Permanent role Up 35,000 + 5000 car allowance Home based with regular site visits Covering the South East of England I am exclusively partnered with a growing organisation to recruit a brand-new Regional HR Advisor. This is a generalist HR role where you will operate across the full HR spectrum, but with a focus on Employee Relations. This role will cover the South of England (predominantly Surrey, but also covering Sussex, Hampshire and Dorset). I am looking for a proactive and people-focused Regional HR Advisor to join my client's team. In this role, you'll partner with Managers and Area Directors to provide expert HR and Employee Relations (ER) support across your region.You'll be a trusted advisor, building strong relationships while delivering a high-quality, customer-centric HR service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys making a real impact on people and performance. Your new role Providing expert HR advice and guidance to managers on a wide range of HR and ER matters Supporting and attending formal processes such as disciplinary and grievance meetings Coaching managers to ensure best practice and consistent application of policies Identifying and managing risk, escalating complex cases where necessary Analysing HR data (absence, turnover, exit interviews, engagement surveys) to identify trends and drive improvements Designing and delivering HR training to build manager capability Supporting the onboarding and induction of new managers Partnering with operational teams to ensure smooth HR processes, including exit management Maintaining a strong presence across your region through regular site visits Supporting wider HR and business projects as required What you'll need to succeed Proven experience in an HR Advisory role Experienced managing a high volume of employee relations cases Solid understanding of UK employment law and HR best practice Excellent communication and stakeholder management skills Confidence in handling complex and sensitive situations Analytical mindset with the ability to turn data into actionable insights A proactive, solutions-focused approach CIPD qualification (or working towards it) is desirable. What you'll get in return Salary up to 35,000 per year, 5,000 car allowance paid as cash. Home-based working when you are not on a site visit Expenses for travel and travelling costs What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Regional HR Advisor Permanent role Up 35,000 + 5000 car allowance Home based with regular site visits Covering the South East of England I am exclusively partnered with a growing organisation to recruit a brand-new Regional HR Advisor. This is a generalist HR role where you will operate across the full HR spectrum, but with a focus on Employee Relations. This role will cover the South of England (predominantly Surrey, but also covering Sussex, Hampshire and Dorset). I am looking for a proactive and people-focused Regional HR Advisor to join my client's team. In this role, you'll partner with Managers and Area Directors to provide expert HR and Employee Relations (ER) support across your region.You'll be a trusted advisor, building strong relationships while delivering a high-quality, customer-centric HR service. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys making a real impact on people and performance. Your new role Providing expert HR advice and guidance to managers on a wide range of HR and ER matters Supporting and attending formal processes such as disciplinary and grievance meetings Coaching managers to ensure best practice and consistent application of policies Identifying and managing risk, escalating complex cases where necessary Analysing HR data (absence, turnover, exit interviews, engagement surveys) to identify trends and drive improvements Designing and delivering HR training to build manager capability Supporting the onboarding and induction of new managers Partnering with operational teams to ensure smooth HR processes, including exit management Maintaining a strong presence across your region through regular site visits Supporting wider HR and business projects as required What you'll need to succeed Proven experience in an HR Advisory role Experienced managing a high volume of employee relations cases Solid understanding of UK employment law and HR best practice Excellent communication and stakeholder management skills Confidence in handling complex and sensitive situations Analytical mindset with the ability to turn data into actionable insights A proactive, solutions-focused approach CIPD qualification (or working towards it) is desirable. What you'll get in return Salary up to 35,000 per year, 5,000 car allowance paid as cash. Home-based working when you are not on a site visit Expenses for travel and travelling costs What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Macildowie Recruitment and Retention
Northampton, Northamptonshire
Customer Service Coordinator / Support Northamptonshire (Office-Based) Temporary to Permanent Full-Time Salary: £12.71 per hour - £14.36 per hour Macildowie are working with this client based in Northamptonshire to recruit a Customer Service Coordinator to join a growing organisation operating within the environmental services and sustainability sector. This is a fantastic opportunity for a customer-focused professional who enjoys working in a fast-paced environment and wants to be part of a business that is committed to helping clients achieve their sustainability goals. The successful candidate will play a key role in coordinating customer requirements, supporting operational delivery, and ensuring an exceptional service experience from start to finish. Key Responsibilities: • Prioritise and process customer orders, requests and enquiries received via telephone and email• Maintain regular communication with active client sites to ensure service delivery standards are achieved• Investigate and resolve customer queries and complaints in a timely and professional manner• Maintain accurate customer records and update internal systems accordingly• Escalate any customer or supplier concerns to senior management when required• Support the wider team with operational processes and administrative activities• Assist with diary management, scheduling and maintaining accurate filing systems• Ensure all internal procedures and compliance requirements are followed consistently• Contribute positively towards continuous improvement initiatives across the business About You: • Previous experience within a customer service, coordinator or administration role• Strong communication skills, both written and verbal• Highly organised with excellent attention to detail• Comfortable managing multiple priorities in a busy environment• A proactive problem-solver with a customer-first approach• Strong IT skills, including Microsoft Office applications• Able to work effectively both independently and as part of a team The Opportunity: This role offers genuine career development opportunities within a growing and values-led organisation. You will join a collaborative team environment where customer service excellence, sustainability and continuous improvement are at the heart of everything they do. For more information or to apply, please get in touch with Macildowie Recruitment.
Jun 12, 2026
Seasonal
Customer Service Coordinator / Support Northamptonshire (Office-Based) Temporary to Permanent Full-Time Salary: £12.71 per hour - £14.36 per hour Macildowie are working with this client based in Northamptonshire to recruit a Customer Service Coordinator to join a growing organisation operating within the environmental services and sustainability sector. This is a fantastic opportunity for a customer-focused professional who enjoys working in a fast-paced environment and wants to be part of a business that is committed to helping clients achieve their sustainability goals. The successful candidate will play a key role in coordinating customer requirements, supporting operational delivery, and ensuring an exceptional service experience from start to finish. Key Responsibilities: • Prioritise and process customer orders, requests and enquiries received via telephone and email• Maintain regular communication with active client sites to ensure service delivery standards are achieved• Investigate and resolve customer queries and complaints in a timely and professional manner• Maintain accurate customer records and update internal systems accordingly• Escalate any customer or supplier concerns to senior management when required• Support the wider team with operational processes and administrative activities• Assist with diary management, scheduling and maintaining accurate filing systems• Ensure all internal procedures and compliance requirements are followed consistently• Contribute positively towards continuous improvement initiatives across the business About You: • Previous experience within a customer service, coordinator or administration role• Strong communication skills, both written and verbal• Highly organised with excellent attention to detail• Comfortable managing multiple priorities in a busy environment• A proactive problem-solver with a customer-first approach• Strong IT skills, including Microsoft Office applications• Able to work effectively both independently and as part of a team The Opportunity: This role offers genuine career development opportunities within a growing and values-led organisation. You will join a collaborative team environment where customer service excellence, sustainability and continuous improvement are at the heart of everything they do. For more information or to apply, please get in touch with Macildowie Recruitment.
