Repairs Scheduling Manager

Repairs Scheduling Manager
Newham, East London (E15)
Up to 38,000 per annum + Bonus
Full-Time Permanent

Think Recruitment are proud to be working with a leading property services contractor to recruit an experienced Repairs Scheduling Manager to join their growing operations team in East London.

This is an excellent opportunity for a scheduling professional with experience in social housing repairs, maintenance, facilities management, or field service operations to lead a centralised scheduling function across multiple contracts. You will play a key role in driving service performance, improving resource utilisation, and ensuring residents receive a high-quality repairs service.

As Repairs Scheduling Manager, you will be responsible for overseeing a team of schedulers and ensuring operational resources are effectively planned and deployed to meet client and resident expectations.

Key responsibilities include:

• Leading and managing a centralised scheduling team supporting multiple contracts
• Planning and allocating operatives and subcontractors to maximise productivity and first-time fix performance
• Working closely with Contract Managers, Operations Managers, and Supervisors to align scheduling activities with operational priorities
• Acting as the escalation point for complex scheduling issues, service failures, and resident concerns
• Monitoring and reporting on KPIs, service levels, and resource utilisation
• Driving continuous improvement across scheduling processes and systems
• Implementing contingency plans during periods of high demand or operational disruption
• Supporting the ongoing development and embedding of a centralised scheduling model
• Coaching, mentoring, and developing team members to achieve consistent standards and performance

To be considered for this position, you will ideally have:

• Previous experience managing a scheduling, planning, or resource coordination function
• Experience within social housing repairs, property maintenance, facilities management, or field service environments
• A strong understanding of reactive repairs and maintenance operations
• Experience using workforce planning, scheduling, or job management systems (such as FLS or similar)
• Proven experience managing or supervising scheduling teams
• Strong organisational and problem-solving skills
• Excellent communication and stakeholder management abilities
• Good IT skills, including Microsoft Office and Office 365

• Salary up to 38,000 depending on experience
• Performance-related bonus
• Pension scheme
• Life assurance
• Wellbeing and employee assistance support
• 25 days annual leave plus bank holidays
• Employee perks and discounts platform
• Career development and progression opportunities within a growing organisation

If you would like any more information please feel free to give Deanna Bruton a call on (phone number removed) or you can email (url removed)