Community Host

Our client operates a premium flexible workspace in London, offering serviced offices, coworking, and meetings and events facilities. The centre is a vibrant, professional environment where the experience of members and visitors is at the heart of everything. This is a close-knit team where day-to-day operations, people, and presentation standards all matter.

As Community Host, you'll be the face of the centre. Reporting to the Centre Executive, you'll play a hands-on role in keeping the space running smoothly, delivering an outstanding experience for members and visitors, and supporting the commercial performance of the centre. It's a varied, on-the-ground role that blends hospitality, operations, and light commercial awareness.

• Welcoming members, clients and visitors and delivering a consistently warm, professional front-of-house experience
• Supporting meetings and events from set-up through to breakdown, including AV checks and room turnarounds
• Building genuine relationships with members, handling queries at first point of contact and identifying upselling opportunities
• Keeping communal areas, meeting rooms and show offices presented to the highest standards
• Supporting the day-to-day operation of the centre including admin tasks, contractor sign-in, and supplier liaison
• Ensuring compliance with GDPR and AML requirements, and contributing to health and safety checks

Essential

• Experience in a customer-facing role, ideally within hospitality, coworking, serviced offices or a similar environment
• Confident, professional communicator at all levels
• Strong attention to detail and high personal presentation standards
• Competent IT user, comfortable with booking systems and Microsoft Office
• Resilient, proactive and able to stay calm under pressure

Desirable

• Experience within a flexible workspace or members' club setting
• Familiarity with AML or compliance processes
• Further qualifications in hospitality, business or customer service