Technical Customer Success Executive

Technical Customer Success Executive

Based in Leatherhead with on-site parking and hybrid working option

9am to 5.30pm, flexible working hours available

33k to 40k plus 20 days holidays plus BH increasing annually, pension, socials, team lunches, drinks fridge and much more

Are you ready to make a significant impact in the digital world?

My client is seeking a Technical Customer Success Executive to join their new and fast-growing platform. This role combines account management and technical support, working within an innovative start-up, backed by an established and highly successful digital organisation.

This is your chance to join a dynamic team and help partners navigate the exciting journey of digital transformation!

You will be at the forefront of my client's mission, serving as the primary contact for new and live accounts. Your role will be crucial in ensuring smooth onboarding and implementation, making every step of the process seamless and efficient. If you're passionate about customer success and have a knack for technical guidance, this is the perfect opportunity for you!

Key Responsibilities

• Lead Onboarding: Manage the end-to-end implementation process for new clients, ensuring clear timelines and smooth transitions.
• Technical Guidance: Assist clients in preparing their archives and assets for the platform, guaranteeing high-quality output.
• Administrative Coordination: Maintain accurate records, manage schedules, and track progress against milestones. You'll be the organisational backbone of each implementation!
• Onboarding Design & Process Improvement: Design and continuously refine onboarding processes that enhance the journey
• Product Advocacy: Represent the customer's voice to the product team, translating feedback into actionable insights.
• Training & Education: Create and deliver structured onboarding programs, including documentation, webinars, and 1:1 sessions, ensuring clients maximise their platform experience from day one.

About You

• Experience: Experience in SaaS onboarding, implementation, or customer success (experience in Media/Publishing is a plus).
• Tech Literacy : Comfortable with digital assets (PDFs, APIs, CMS tools) and project management software.
• Communication Skills : Exceptional written and verbal English, with the ability to explain technical concepts to creative teams.
• Problem Solver : Proactive in finding workarounds and suggesting long-term solutions to challenges.
• AI Awareness : A basic understanding of AI tools and their impact on digital publishing workflows. Curiosity about automation and AI is a must!

Why Join Our Client?

• Be part of a product-first team that genuinely values customer experience.
• Enjoy flexible working hours and the option to work from home one day a week.
• Make a real impact as the organisation scales and evolves in a fast-paced digital industry.
• Competitive salary between 33,000 - 40,000 annually, with opportunities for growth.

If you're enthusiastic about helping customers succeed and thrive in the digital landscape, we want to hear from you! Join our client in revolutionising the publishing world, one onboarding process at a time.

Apply today and be the change!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.