Job Description
Ready to take your Customer Service skills to the next level?
Whether you are looking to move your Customer Service experience into an office environment, or you already have office-based experience and are ready for a fresh opportunity, this could be the role for you.
Do you want to join a company that genuinely invests in their people, supports development, and even offers funded study?
How about a hybrid role with Fridays working from home?
If this is ticking boxes already, keep reading.
The role
You will be joining a thriving, supportive team where strong management and collaboration are part of everyday life. This is a business that values its people and gives them the tools and encouragement to succeed.
We are looking for truly customer-centric individuals who naturally deliver the 4 Cs of great Customer Service: Customer experience, Conversation, Content, and Collaboration.
What you will be doing
- Building strong relationships with clients and partners to deliver a consistently high level of service
- Communicating clearly, professionally, and promptly across all channels
- Maintaining accurate records and providing key updates to clients and partners
- Diagnosing and resolving issues efficiently and calmly
- Anticipating challenges and taking proactive steps to support customers before problems arise
What we are looking for
- Strong, confident communication skills
- A natural problem-solver mindset
- Ability to stay calm and focused under pressure
- Highly organised with excellent attention to detail
- A genuine passion for delivering outstanding customer service
Salary and benefits
- Salary of £25,000
- Hybrid working - Fridays from home
- 21 days holiday plus Bank Holidays
- Up to 10 percent annual bonus
- 8 percent pension
- Gym membership
- Parking provided
- Ongoing development with supported study options
If you are looking for a role where you can grow, feel supported, and genuinely enjoy what you do, this is well worth exploring.
