27 jobs found

Title: Cloud Dev Security Operations (DevSecOps) Engineer Must hold (or be eligible for) SC Clearance. Cloud Dev Security Operations (DevSecOps) Engineer to identify and mitigate vulnerabilities observed on products hosted on AWS cloud infrastructure. Location: London UK This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and the ability to balance stability with continuous improvement. This a hybrid role of 40% in the client's London office. May required weekend working once a month Immediate joining, min 6 months contract The candidate must be an expert in AWS cloud services with a strong cloud security background and automation mindset, joining the AWS Dev Security Operations (DevSecOps) team responsible for product security, vulnerability management, and cloud security posture improvement. The successful candidate will combine hands-on Linux administrative skills, security operations expertise, and the ability to identify, design, and deliver security automation using Scripting, AWS services, and container security tooling. The goal is to move from reactive security remediation to proactive and preventive security operations. Participation in an on-call rota is required to support business-critical services or high priority incidents. Skills & Qualifications (Required) Strong experience in cloud security operations, vulnerability management, or AWS security engineering roles Proven experience in BAU/IT Operations/Cloud Operations roles. Strong Linux (RHEL) system administration experience. Solid hands-on knowledge of AWS services including: EC2, VPC, ELB, RDS, ECS, EFS, EMR, S3, IAM, Lambda, CloudTrail, Config, EBS Experience with ITIL processes (Incident, Change, Problem Management). Strong automation skills using Ansible, Scripting (Bash/Python/PowerShell). Experience working with monitoring and observability tools (Datadog preferred). Ability to work independently, trouble shoot the incident root case, resolve the customer incident and respond to the impact user via ServiceNow Ability to communicate technical issues clearly to both technical and non-technical stakeholders. Proactive mindset with a passion for continuous improvement and automation. Willingness to participate in on-call support (rotational). Exposure to AWS Bedrock, Lambda-based automation, or event-driven architectures. Hands-on experience with AI/GenAI initiatives in operations, such as: o AI-assisted incident analysis o Automated remediation o Intelligent alerting or chatbot-based ops support

Service Desk Engineer - HYBRID WORKING We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis. The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate. Purpose of this role To provide in person and telephone IT technical assistance to the client's internal customers. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service levels. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals. Experience/Knowledge Experience working within an IT service desk / IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above / BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.

Job Title: Technical IT Operations Manager Location: North Yorkshire Salary: 60,000 - 65,000 + benefits Type: Full-time, Permanent Overview We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap. The successful candidate will combine strong hands-on technical expertise (Azure / Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment. Key Responsibilities IT Operations & Service Delivery Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services Manage IT support, infrastructure, and service delivery across the organisation Ensure SLAs and KPIs are met, driving continuous improvement in service quality Act as an escalation point for complex technical issues Technical Leadership Remain hands-on with core technologies , particularly Azure and Microsoft 365 Provide technical guidance across infrastructure, cloud services, and security Lead on troubleshooting, system optimisation, and architecture decisions Ensure robust cybersecurity and compliance practices are in place Strategy & Road mapping Own and deliver the IT roadmap , aligning technology with business objectives Identify opportunities for innovation, automation, and efficiency improvements Lead IT projects, including cloud migrations, system upgrades, and integrations Manage budgets, vendors, and third-party relationships Team Leadership Lead, mentor, and develop an IT team within a busy operational environment Foster a proactive, customer-focused IT culture Support recruitment, performance management, and career development Key Skills & Experience Technical Expertise Strong hands-on experience with: Microsoft Azure (IaaS, PaaS, networking, governance) Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Solid understanding of: Windows Server & Active Directory Networking (firewalls, VPNs, routing) Cybersecurity and best practices Experience with cloud migrations and hybrid environments Leadership & Operations Proven experience managing IT operations in a fast-paced / global organisation Experience running a busy IT service function with multiple priorities Strong stakeholder management and communication skills Demonstrable experience delivering IT strategies and roadmaps Desirable Experience Experience in multi-site or international environments ITIL or similar service management frameworks Knowledge of automation / DevOps practices Experience managing IT budgets and vendor contracts Personal Attributes Hands-on, proactive, and solutions-driven Strong leadership presence with the ability to inspire teams Comfortable working both strategically and operationally Excellent problem-solving and decision-making skills What's on Offer Competitive salary of 60,000 - 65,000 Opportunity to shape IT strategy within a global organisation A varied role combining technical, operational, and strategic responsibilities Supportive and collaborative working environment

VP of Customer Service Operations Manchester £100,000 Basic + Performance Bonus (circa £15,000) Managing 4 Global Department Heads Reporting directly to the Chief Commercial Officer I'm recruiting for a VP of Customer Service Operations role with a growing international technology business that supports over 20,000 customers across 11 countries. Whilst this role has responsibility for multiple operational functions, the largest and most significant area is Customer Support/Customer Service. The support function currently represents the biggest team within the remit and is expected to continue growing as the business scales (circa 45 heads currently) Because of that, I believe this could be a particularly interesting opportunity for a Head of Customer Service/leader looking to take the next step into a broader operational leadership role. The successful person will oversee four global functions covering Customer Support, Retentions, Production and B2B Operations, all of which play a key role in customer onboarding, customer experience, customer retention and long-term revenue growth. The business is in a strong position. Customer numbers continue to grow, operational performance is healthy and there are no major fires to fight. They are not looking for someone to come in and create layers of process or unnecessary bureaucracy. Instead, they're looking for someone who can scale what already works, improve collaboration between departments and continue enhancing the customer experience as the business grows. Current Operational Environment Supporting 20,000 customers across 11 countries Handling approximately 6,000 inbound customer enquiries per week Global support operation with local market representation Current contact mix of 70% live chat, 15% phone and 15% email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight of customer-facing operational services and fulfilment functions What You'll Be Responsible For Leading and developing four global department heads Creating alignment across Support, Retentions, Production and B2B Operations Scaling operational functions as customer numbers continue to grow Driving improvements in customer experience and customer satisfaction Developing and enhancing customer support strategy Improving service delivery, operational performance and efficiency Identifying opportunities to streamline customer journeys Building a more proactive retention function Reducing customer churn and improving customer lifetime value Using data and insight to drive operational decision-making Ensuring departments work collaboratively towards common business goals Supporting the business through continued international growth Introducing structure and best practice without reducing agility What We Are Looking For This role could suit someone currently operating as: Head of Customer Support Head of Customer Service Director of Customer Operations Director of Customer Experience Head of Customer Success Operations Senior Operations Director VP of Customer Operations The ideal person will have experience leading sizeable customer-facing teams within a fast-paced technology, SaaS, or service-led environment. (B2B or B2C) You'll be commercially aware, customer-focused and comfortable operating through managers rather than directly managing large frontline teams. Most importantly, you'll understand how to scale customer operations whilst maintaining a positive customer experience and strong business performance. This is a rare opportunity to step into a broad operational leadership role where customer support sits firmly at the heart of the business and where you'll have genuine influence over how the organisation evolves over the coming years and have a clear career development path to C suite.

AWS Support Engineer Remote (UK) Managed Services AWS Linux Kubernetes Terraform AWS Support Engineer required by a growing software and managed services organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache, VPC) Linux Terraform CloudFormation Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services / SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package / benefits: Home based working Flexible working options Career development Training support Pension Life assurance Wellbeing support Share scheme Family-friendly benefits This is an excellent opportunity for an AWS Support Engineer seeking a technically hands-on cloud operations role with strong long-term progression. Click apply now to be considered.

Senior Infrastructure & Network Systems Engineer Galldris Group Location: Head Office, Enfield, EN3 7FJ An exciting opportunity has arisen for a Senior Infrastructure & Network Systems Engineer to join our Head Office team. The purpose of the role is to secure design and operation of hybrid on-prem and cloud infrastructure. Front-facing technical engineer supporting internal work collogues, management, and remote office. Key Responsibilities Infrastructure & Platforms Linux and Windows Server 2016+ administration Proxmox virtualization Reverse Proxy Web Server Management Application Proxy Gateway Cloud and hybrid server environments Knowledgeable ITIL frameworks, MDM platforms Microsoft & Web Services Microsoft 365 and Exchange (Online / Hybrid) IIS and secure web server hosting Identity integration (Knox, Intune, Azure AD / Entra ID) Storage & Data TrueNAS administration File services (SMB, NFS, iSCSI) Backup and recovery Veeam systems, Identity, Certificates & Policy RADIUS authentication and policy generation PKI and server certificate management Cross-platform identity integration Networking Network design and segmentation Cisco and Ubiquiti hardware VPNs, secure connectivity, and access control Kubernetes & Containers Kubernetes cluster operations Persistent storage integration Certificate-based authentication Cybersecurity Knowledge Zero Trust and defense-in-depth principles Network and identity security, Server and platform hardening Monitoring, logging, and incident response ISO 27001 aligned practices Certifications & Skills CompTIA Network+ Vendor-agnostic networking Linux, Windows, M365, Cloud Customer-facing engineering (CE+) Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role, then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

Internal Audit QA AVP role in a specialist International Corporate and Investment Bank AVP Internal Audit - QA Who we areUnited by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, Our Banking Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience by joining us to support our clients' transition to a sustainable future. Role SummaryWe are seeking an Assistant Vice President (AVP) - Quality Assurance (QA) Tester Within the Internal Audit Department. This role provides independent assurance of the quality and consistency of Internal Audit work across Our Corporate Bank, Global Markets Business, branches, and other EMEA subsidiaries. The AVP QA Tester ensures that audit deliverables meet internal methodology, regulatory expectations, and professional standards. The role involves reviewing audit reports, findings, and processes, identifying areas for improvement, and supporting continuous enhancement of audit quality. Business AreaThe Audit Department Internal Audit Group evaluates key control designs and operations, providing assurance on the Internal Control Environment and Management Control Approach. ADIA delivers approximately 80 audit reports annually across EMEA and undertakes ad-hoc assignments. In line with the Code for Internal Audit of Financial Services firms, the QA function operates independently from audit execution to ensure compliance with the Audit Department Manual and global standards. QA activities include quarterly reviews, reporting, and collaboration with the Professional Practice Group. Position DescriptionSupporting a team of approximately 68 audit professionals across EMEA, the AVP QA Tester will: Perform QA reviews on selected audit reports and thematic areas each quarter in line with the QA Plan.Conduct QA on closed or extended audit findings and manage self-identified issues.Prepare quarterly QA summary reports for Audit Management.Identify training needs based on QA results and support the QA team in delivering methodology-specific training where required.Provide live QA support during ongoing audits and advise teams on methodology compliance.Recommend enhancements to QA processes for continuous improvement.This role is internally focused and requires strong collaboration with audit teams and management.Key ResponsibilitiesDeliver timely QA reviews aligned with EMEA audit methodology, IIA standards, and regulatory expectations.Assist in executing reviews based on quarterly QA review themes.Document QA findings and agree on remediation actions with Audit Partners and AICs.Support in-flight audits through live QA and advisory input.Drive improvements in QA processes and tools. Key Requirements & CompetenciesExperience: Previous internal audit or credit review experience with a strong track record in QA or audit delivery.Technical Knowledge: Detailed understanding of internal audit policies, procedures, and IIA standards.Analytical Skills: Ability to assess audit quality, identify gaps, and recommend improvements.Communication: Strong ability to provide constructive feedback and resolve conflicts professionally.Attention to Detail: High accuracy in validating factual information and preparing management reports.Qualifications: Degree-level education and professional certification (ACA, ACCA, CIA, or equivalent) desirable. Challenges of the RoleManaging potential conflicts with audit teams during QA discussions.Meeting tight timelines for QA reviews, particularly during global review cycles.Balancing multiple QA priorities while maintaining quality and consistency. CompetenciesCustomer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision-Making Risk Management Strategic and Visionary Trust and Integrity What we offerFor all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today

Role: IT Operations Support Analyst Type: Contract (6 Months) Location: Northwich, UK Work Model: Fully Onsite (5 days in office) Payrate: 18 GBP/hr on PAYE What You'll Do: Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests. Provide both onsite and remote support to maintain local infrastructure and ensure high service availability. Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes. What We're Looking For: Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Network Engineer We are seeking an experienced Network Engineer to take ownership of the design, implementation, maintenance, and support of complex enterprise and customer networks. This is a hands-on technical role requiring strong expertise across routing, switching, firewalls, network security, and network operations. This role is located in Redhill, Surrey The successful candidate will act as a subject matter expert for network architecture and support, working closely with engineering, IT, and operational teams to ensure the availability, security, and performance of business-critical networks. You will also play a key role in troubleshooting complex network issues, supporting customer environments, and contributing to the ongoing development of network infrastructure and services. Key Responsibilities of Network Engineer Act as the technical lead and centre of excellence for network design, implementation, and management. Design, build, test, deploy, and commission enterprise and customer network solutions. Support the lifecycle management of network infrastructure, ensuring performance, resilience, and security. Develop and maintain technical documentation including network diagrams, configurations, support guides, and operational procedures. Participate in network improvement initiatives and infrastructure upgrades. Support the integration of new technologies and services. Provide third-line support for complex network issues and escalations. Troubleshoot routing, switching, firewall, VPN, and connectivity issues across distributed environments. Analyse logs, network performance data, and security events to identify trends and recommend improvements. Manage planned maintenance activities and communicate outages effectively to stakeholders. Participate in an out-of-hours support rota for critical incidents and emergency support. Security & Compliance Ensure the integrity and security of network environments. Support firewall management, VPN connectivity, access control, and network segmentation initiatives. Assist with security investigations, risk mitigation, and implementation of best practices. Maintain compliance with internal security standards and customer requirements. Work closely with engineering, IT, operations, and project teams. Deliver knowledge transfer and training on network technologies and support processes. Support customer meetings and technical discussions where required. Experience of Network Engineer Minimum 5 years' experience designing, implementing, and supporting enterprise networks. Strong experience with: Fortinet FortiGate firewalls, FortiManager, and FortiAnalyzer Cisco routers (2900, 4000, 8300 series and IOS-XE) Cisco switching platforms (2900 and 9300 series) VPN technologies, IPSEC, BGP, OSPF, IP SLA and QoS Cryptographic and secure communications technologies Qualifications Required FCSS/FCP, CCNA, CCNP or equivalent networking certification. Degree, HND, HNC, or equivalent qualification in Networking, IT, Telecommunications, Computer Science, or a related discipline. Must be a British Passport holder This role is located in Redhill Surrey

Main Duties & Responsibilities Volunteer Recruitment & Onboarding Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles. Deliver a high-quality, seamless onboarding experience for volunteer applicants. Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement. Maintain effective recruitment pipelines to meet service needs. Support with recruitment campaigns for high priority volunteering roles. Compliance & Governance Oversee volunteer compliance, ensuring volunteers, where required: Have satisfactory references Are DBS-checked Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments Maintain accurate compliance records within CRM systems. Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team. Ensure adherence to Hospice policies, legal requirements and best practice Volunteer Operations & Service Delivery Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams. Work with education team to co-facilitate Hospice Connections training sessions where required. Build strong cross-departmental relationships to align volunteering with organisational priorities. Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes. Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes. Arrange regular meetings with Hospice volunteer managers to: Review volunteer pipelines and activity Analyse data and service needs Identify opportunities for collaboration and service improvement Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation. Manage and organise tasks for admin volunteers within the Voluntary Services team. Volunteer Engagement & Experience Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety. Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience. Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates. Foster a positive, inclusive and motivating environment for volunteers. Data, Systems & Continuous Improvement Maintain high standards of data accuracy across volunteer systems and records. Use data insights to inform planning and improve service delivery. Identify and suggest improvements to volunteer processes, including onboarding and rota systems. General Responsibilities Represent the Hospice and uphold its values and reputation at all times. Support organisational income generation activities where appropriate. Identify and engage in continuous professional development opportunities, sharing learning with colleagues. Contribute to ongoing service improvement across volunteering and wider Hospice operations. Qualifications, Skills, Experience, Knowledge & Approach Essential Demonstrable experience in volunteer coordination or management Experience overseeing compliance processes (e.g. DBS, safeguarding, governance) Experience managing rotas, logistics or service delivery functions Demonstrated experience coordinating volunteer recruitment and onboarding processes A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance. Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management Strong analytical, planning, and organisational skills Excellent verbal and written communication, diplomacy, and problem-solving ability Ability to manage competing priorities and work independently in a fast-paced environment Proven stakeholder management and relationship-building skills Proven ability to meet recruitment targets across multiple service areas Desirable Experience in healthcare, hospice or charity sector Experience facilitating training or group sessions Knowledge of EDI principles and inclusive volunteering practices Proven experience of working in diverse communities Communication Excellent customer care skills understands importance of good customer engagement & able to build strong working relationships Good team player who is willing to support others/learn new skills Able to communicate sensitively and understand boundaries of working with volunteers Excellent verbal, written, and digital communication skills Compassionate, emotionally intelligent, and able to communicate sensitively Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services Strong interpersonal skills to build collaborative relationships across teams Decision Making Maintain confidentiality at all times Proactive, solutions-focused, and accountable for outcomes Strong attention to detail and ability to drive multiple projects concurrently. Confident decision-maker with sound judgement Mental & Physical Considerations, working conditions and environment Commitment to the aims, ethos and values of the Hospice Keen to develop self within role Ability to prioritise in the best interests of the organisation as a whole Willing and able to work as part of a team and independently using own initiative Skilled in managing competing demands and expectations Work with pace and accuracy Ability to manage various tasks in a timely manner Self-motivated and able to fulfil the job role with minimal supervision Task driven able to see processes through to competition Ability to concentrate for sustained periods of time Confident under pressure Health & Safety Understand and comply with all Health and Safety, Fire and Infection Control regulations Complete all mandatory training and ensure compliance of direct reports and contractors Safeguarding Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.

Job Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance: Conduct regular ticket audits and call monitoring to maintain an exceptional standard of customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking For: Leadership Experience: Proven experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Proficiency: Strong hands-on experience supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles, specifically Incident, Request, and Problem Management. Communication Skills: Exceptional verbal and written communication skills, with the ability to translate complex technical concepts for non-technical users. Problem-Solving: A logical, calm approach to troubleshooting, especially when under pressure during major service outages. If you are interested then apply with a copy of your CV or send your CV Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Service Operations Engineer Location: Stoke-on-Trent, United Kingdom Employment Type: Permanent, Full-Time Department: Operations - Service Operations Salary: Up to £35,000 per annum Working Hours: 36 hours per week (rotating early and late shifts) About the Company Our client is a leading provider of secure, fully managed ICT services, supporting organisations operating within highly regulated and security-sensitive environments. The organisation is committed to delivering high-quality technology services while investing in the personal and professional development of its employees. Role Overview The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities, and ensures services are delivered in line with agreed Service Level Agreements (SLAs). Key Responsibilities Service Desk & Customer Support Provide technical support to users via phone, email, chat, and ticketing systems. Deliver guidance, troubleshooting, and resolution for incidents and service requests. Provide timely customer updates in accordance with Service Level Agreements (SLAs). Build and maintain strong customer relationships to ensure high levels of customer satisfaction. Incident Management Act as a technical escalation point for complex incidents. Support and mentor First Line Support Engineers in resolving technical issues. Escalate unresolved issues to the appropriate resolver groups when necessary. Manage Priority 1 (P1) communications and support out-of-hours incident management activities. Technical Operations Monitor system performance and troubleshoot issues across deployed technologies and platforms. Patch systems and software within agreed timescales to maintain service availability and security. Conduct thorough testing of patches and updates in line with internal procedures and vendor recommendations. Coordinate and implement changes to IT systems and configurations while minimising operational disruption. Documentation & Collaboration Create and maintain documentation and knowledge articles for common incidents and escalation scenarios. Liaise with vendors and third-party providers for technical assistance where required. Collaborate with internal teams to ensure effective service delivery and issue resolution. Required Qualifications Certifications (Preferred) ITIL® 4 Foundation Certification Microsoft Certifications CompTIA Certifications (A+, Network+, and/or Security+) Required Experience & Skills Experience Minimum of 2 years' experience in a Service Desk, Technical Support, Service Operations, or similar role. Experience working within an IT Managed Service Provider (MSP) environment. Technical Skills Strong knowledge of: Microsoft Windows Operating Systems Windows Server Microsoft 365 Good understanding of: Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation technologies (VMware, Hyper-V) Cloud platforms (Microsoft Azure, AWS) Scripting and automation concepts IT Service Management (ITSM) tools and processes Service management platforms such as ServiceNow and Jira Service Management Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Position: IT Systems & Infrastructure Specialist Employment Type: Permanent / Fixed Term About Our Client: Our Client is a rapidly growing technology enterprise operating within the advanced motion control sector. With a reputation for innovation and a commitment to excellence, they are at the forefront of developing sophisticated hardware and software solutions. Their dynamic and inclusive culture fosters collaboration, continuous improvement, and a shared passion for transformative technology. As they expand their global footprint, they offer exciting opportunities for talented IT professionals seeking to make a meaningful impact in a forward-thinking environment. Role Overview: In response to ongoing growth and technological advancement, our Client is seeking a dedicated IT Systems & Infrastructure Specialist. This pivotal role will be instrumental in maintaining the integrity, security, and scalability of the organisation's IT environment. The successful candidate will support daily operations, lead infrastructure enhancements, and safeguard the company's digital assets. This position offers a unique chance to influence the company's technological trajectory while working across international teams within a high-performance setting. Key Responsibilities: Deliver first and second-line support to users across multiple locations by troubleshooting hardware, software, networking, and connectivity issues. Manage and optimise Windows Servers, VMware virtualisation platforms, and storage solutions to ensure high availability and performance. Administer cloud-based services including Microsoft 365, Exchange Online, SharePoint, and Teams, ensuring seamless collaboration and security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including LAN, WAN, Wi-Fi, VPN, leveraging technologies from vendors such as Dell, Aruba, SonicWall, and Meraki. Participate in global IT projects, infrastructure upgrades, and innovative technology deployments, collaborating effectively with international teams. Essential Skills & Experience: Minimum of 3 years' experience in IT infrastructure, systems administration, or technical support roles. Proven ability to support Windows and macOS operating systems within a corporate environment. Solid background in managing Windows Server environments and supporting virtualisation platforms like VMware. Strong understanding of networking principles, including switching, routing, and wireless connectivity. Hands-on experience with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such as Microsoft Intune. Knowledge of cybersecurity tools and policies. Industry-recognised IT certifications such as MS Certified, ITIL Foundation, or similar. Background working within manufacturing, engineering, or automotive sectors. What We Are Looking For: The ideal candidate will be customer-focused, proactive, and capable of managing multiple priorities. You should be a collaborative team player with a keen eye for detail, comfortable working independently in a fast-paced environment. Your problem-solving skills and dedication to continuous improvement will be essential to success in this strategic and impactful role. Why Apply? This is an exceptional opportunity to contribute to a pioneering organisation at a vital phase of its growth. You will work on meaningful projects supporting global operations, have the chance to shape IT strategy, and enjoy the benefits of an innovative and supportive workplace. Think you're the right fit? If you meet the criteria and are interested in this exciting opportunity, please submit your CV outlining your experience and motivation. We look forward to hearing from proactive professionals eager to make a real difference.

AVP Senior Internal Auditor - Banking Operations - London - Corporate and Investment Bank Assistant Vice President-Operations Internal Audit Who we areUnited by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, Banking Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience by joining us to support our clients' transition to a sustainable future.Role SummaryWe are looking for an Assistant Vice President (Operations) to join the Internal Audit Department (IAD) in London. This role will provide day-to-day operational support to the EMEA Internal Audit function.The position is well suited to an individual with experience in internal audit or audit operations, who is keen to develop their skills in audit planning, reporting, and operational governance. The role holder will support the Operations team in producing management information, creating governance papers, maintaining audit processes, and coordinating routine operational activities for internal and external stakeholders.Business AreaIAD is an independent function within the International Bank, reporting to the Board Audit Committee. IAD provides assurance over the design and operating effectiveness of key controls across the organisation and delivers approximately 80 audit reports annually across EMEA.The Audit Business Operations team supports the audit function by maintaining consistent processes, supporting audit delivery, and ensuring compliance with internal policies, professional standards, and regulatory requirements.Position DescriptionThe AVP (Operations) will support a range of operational activities across the EMEA Internal Audit Department. Responsibilities will include: Creating the various papers for governance reporting on behalf of the General Managers.Supporting the annual audit planning and risk assessment process, including data collection and coordination.Preparing management information (MI) on audit delivery, issue tracking, time recording and data gaps in the audit system.Maintaining the IAD intranet microsite (SharePoint) and assisting with publication of final audit reports.Assisting with the maintenance of audit documentation including templates and SharePoint content.Providing support for the Archer system, including user queries, data checks, and assisting with testing of system updates.Maintaining training records and skills matrices for the department.Supporting procurement activities and vendor onboarding relevant to audit operations.Assisting with Business Continuity Management processes.The role requires close collaboration with audit and operations colleagues across EMEA and a willingness to adapt as processes and requirements evolve.Key ResponsibilitiesPrepare regular MI packs for Internal Audit management and governance forums.Support the collation of audit data across EMEA to assist in monitoring of audit delivery and issues.Perform data checks to ensure all data is accurate and complete, including reporting.Assist with tracking the audit delivery schedule and supporting resource reporting.Provide hands-on support during the annual audit planning cycle and mid-year updates.Maintain the IAD intranet microsite (SharePoint), assist with publication of final audit reports, support adherence to BCP requirements and relevant internal policies, including EUC controls.Maintain and update Internal Audit documentation and operational records and ensuring documentation aligns with internal requirements, audit standards, and regulatory expectations.Assist with maintaining the audit entity universe and supporting annual risk assessment activities and support periodic updates to the audit plan based on agreed changes.CompetenciesCustomer FocusDriving ChangeDriving ResultsEmbraces DiversityEnterprise LeadershipJudgement and Decision-MakingRisk ManagementStrategic and VisionaryTrust and IntegrityWhat we offerFor all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self, so we offer competitive company benefits, centred around promoting positive well-being and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members' perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work-life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.As an employee, you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:Hybrid and flexible workingCompetitive paid leave daysBenefits to support your physical wellbeing, including private medical insurance and life and invalidity insuranceVarious policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunitiesAmbitious remuneration package

Our client is a well-established Managed Service Provider, CRM, and Software Development business, and they're looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where you'll oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You'll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ownership of the day-to-day delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point for both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned with best practice Team Leadership & Development Lead and support technical support and project teams Coach, mentor, and develop team members Clearly communicate company direction, team goals, and priorities Identify skills gaps and support ongoing training and development Project & Change Delivery Oversee the full lifecycle of IT projects-from planning through to delivery and handover Ensure projects are delivered on time, within scope, and to the right technical standards Provide technical oversight before, during, and after project delivery Carry out site surveys and ensure accurate documentation is produced Customer & Stakeholder Management Build strong, trusted relationships with key stakeholders Act as a senior technical advisor, helping customers align IT with their wider business goals Support Directors with pre-sales input and solution design Ensure smooth handovers into support teams Technical Oversight Maintain oversight across customer environments, including: Windows Server and Active Directory Cloud platforms (Azure, Microsoft 365) Virtualisation (VMware, Hyper-V) Networking, firewalls, and security solutions Ensure best practice across backup, disaster recovery, security, and patching Stay hands-on when needed, particularly for complex issues or critical incidents Essential 5+ years' experience in a customer-facing IT role within an MSP environment Proven experience managing IT operations, service delivery, or technical teams Strong background in Microsoft 365, Azure, Windows Server, and Active Directory Solid understanding of networking, security, and virtualisation technologies Excellent communication skills and the ability to build confidence at all levels Strong organisational skills with great attention to detail Comfortable working under pressure and managing competing priorities Desirable Experience with: Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot VMware ESX, vCenter, and/or Hyper-V Backup solutions and enterprise firewalls (Sophos XGS) Email security platforms (Mimecast, Symantec) LAN, WAN, VLAN, VPN, enterprise wireless, and MFA Sophos, Egnyte, and Ubiquiti IT certifications or formal technical qualifications Strong documentation and reporting skills

Role: Connectivity Service Desk Team Leader Location: London (Hybrid Working) Salary: Up to 50,000 + Bonus Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Hybrid Working and more. Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function. What you'll do Lead, develop and mentor a team of Network Engineers delivering customer-focused support services. Act as a senior escalation point for complex networking incidents, requests and changes. Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers. Commission, maintain and upgrade network infrastructure across a service provider environment. Manage network changes and ensure minimal disruption to services. Develop and maintain operational processes, procedures and technical documentation. Build and maintain a comprehensive knowledge base for the wider team. Ensure network infrastructure documentation remains accurate and up to date. Support network operations outside of core business hours when required for planned or emergency activities. Drive continuous improvement across service delivery, operational processes and team performance. You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth. What we're looking for Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment. Proven experience leading technical teams while remaining hands-on technically. Strong knowledge of routing, switching and wireless technologies. Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management. Extensive experience supporting Juniper networking environments within a service provider setting. Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking. Experience with scripting, automation and network automation tooling. Knowledge of DDoS mitigation technologies and best practices. Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL. Excellent communication skills with the ability to engage technical and non-technical stakeholders. The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment. Desirable Skills & Certifications CCNA CCNP JNCIA-Junos Fortinet NSE Certifications SolarWinds Certified Professional ITIL Foundation Degree qualification or equivalent commercial experience Experience with CRM and ERP platforms such as Salesforce or Oracle Why join? Opportunity to lead a highly skilled networking team. Work within a growing technology organisation investing heavily in infrastructure and services. Significant scope to influence operational processes and technical strategy. Excellent package including bonus, share scheme and comprehensive benefits. Supportive culture focused on collaboration, development and continuous improvement. Apply now to lead critical connectivity services and help shape the future of a growing network operations function.

IT Support Engineer - Preston We are looking for an experienced and proactive IT Support Engineer to join our IT team. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment. Key Responsibilities Provide end-user support via phone, email, portal, and ITSM ticketing systems. Manage Joiners, Movers, and Leavers processes. Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune. Manage Active Directory, Group Policy, DNS, and DHCP. Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory, GPO, DNS, and DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies. Desirable ITIL Foundation. Microsoft certifications. VMware experience. Exposure to cybersecurity, SIEM, and MDR solutions. This is an excellent opportunity for a motivated IT professional looking to broaden their experience across infrastructure, cloud services, networking, and security in a dynamic environment. IT Support Engineer - Preston

A primary technical partner of the MOD are looking to add a number of engineers to their Network Design team, the role will require the understanding of business and technical requirements ensuring these are delivered to the highest possible standard. Your role will involve: Design and deploy networks to meet the organisation and customer needs. Diagnose and troubleshoot network issues, including those escalated by lower tiers of support. Design and implement network security measures to protect data, software, and hardware from threats and unauthorised access. Maintain comprehensive documentation for all implemented networks, including network diagrams, configuration details, and operational procedures. Develop and implement automation scripts to streamline network management tasks and improve efficiency. Plan for and respond to service outages and other network-related problems, ensuring minimal disruption to business operations. Key Skills Strong technical networking knowledge with industry-recognised certifications Experience with routing protocols, virtual routing instances, VPNs, and security zones. Experience with network security products Demonstrable design experience with global network vendors Network device configuration, troubleshooting, and defect resolution skills. Proven experience in network troubleshooting If you're interested in the above, apply or reach out to (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

IT Infrastructure Engineer - Security - HYBRID WORKING We have an exciting opportunity for an IT Infrastructure Engineer - Security to join one of our biggest customers who are in the financial services sector. As an IT Security Specialist, you will support the day-to-day operations of the Counter Threat Unit, applying your strong background in infrastructure engineering, cloud-based architectures, and solution delivery. You will contribute to maintaining secure systems across hybrid environments, leveraging your expertise in both on-premises and cloud platforms such as Azure, AWS, and GCP. Main Responsibilities as IT Infrastructure Engineer - Security: Assist in gathering and analysing threat intelligence; monitor systems and networks to identify anomalies and support situational awareness. Follow established processes to help ensure compliance with legal, regulatory, and internal security requirements. Contribute to the investigation and resolution of security incidents, working in line with organisational procedures and business continuity plans. Operate tools and processes to identify vulnerabilities and support timely patching across systems and infrastructure. Configure and maintain security tools and systems (eg SIEM, Firewalls) in accordance with defined policies and procedures. Support the production of security metrics and documentation; share knowledge and best practice with colleagues to promote security awareness. Skills and experience you need as IT Infrastructure Engineer - Security: Minimum 3 years' experience in Information Security or Infrastructure & Networking. Deep knowledge of network security, Firewalls, VPNs, and endpoint protection across enterprise systems. Good communication skills both verbally and in writing with good questioning and listening skills in order to identify customer requirements. Ability to explain complex IT concepts to all levels of customer. Demonstrable ability to follow security operations, procedures, policies and activities. Experience managing incident response across an organization involving multiple business unit. A general understanding of data protection processes, policies and tools. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website