Job Description
SENIOR COLLECTIONS ANALYST
UP TO £55,000 + BENEFITS
WEST MIDLANDS
HYBRID WORKING POLICY - 1/2 DAYS A WEEK IN OFFICE
Join a highly successful, data driven retail and financial services business as a Senior Collections Analyst, playing a key role in shaping collections strategy and improving customer outcomes across a large scale credit portfolio.
THE COMPANY
This well-established business combines a leading retail operation with a growing financial services arm, offering a range of consumer credit products. With strong financial performance and continued investment in analytics, the organisation has built a high performing credit risk function.
THE ROLE
As a Senior Collections Analyst, you will take ownership of collections strategy, helping to optimise customer journeys and improve performance across the portfolio. This is a key hire, supporting the redevelopment of the collections strategy suite following a recent scorecard implementation.
Specifically, you can expect to be involved in the following:
- Developing and refining collections strategies, including rule setting and workflow optimisation
- Analysing customer performance and portfolio trends to inform decision making
- Supporting the redevelopment of the collections strategy framework following a new model build
- Identifying opportunities to improve collections performance while maintaining a customer first approach
- Producing insights and recommendations using SQL and data analysis
SKILLS AND EXPERIENCE
The successful Senior Collections Analyst will have the following skills and experience:
- 1-2 years of experience in collections
- Experience in credit risk analytics, with exposure to collections or broader lending strategies
- Strong SQL skills
- Experience analysing portfolio trends, with the ability to generate actionable insights
- Python experience is beneficial but not essential
BENEFITS
The successful Senior Collections Analyst will receive up to £55,000 as well as a comprehensive benefits package.
