Customer Account Manager

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Account Manager to join their operation on a full-time, permanent basis.

Role Purpose

This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers.

As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability

• Salary ranges from £26,000 to £28,500
• Mon-Fri 08:30-17:00
• 32 days holiday inclusive of bank holidays
• Option to buy additional holidays
• Healthcare plan
• Progression and development opportunities
• Join a supportive, practical depot environment
• Hands-on, varied role with plenty of customer interaction
• Work closely with a friendly team across sales, operations, and workshop functions

Day-to-Day of the Role

• Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner
• Manage customer requests, quotations, purchase orders, and sales enquiries through to completion
• Build strong working relationships with National Accounts, Key Trading Accounts, and new customers
• Support the onboarding and adoption of B2B trade portal platforms
• Identify upselling opportunities and promote new products where appropriate
• Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information
• Follow up quotations and record outcomes and lost sales reasons
• Process returns and credits in line with company procedures
• Liaise with suppliers regarding products, pricing, and parts enquiries
• Deliver excellent customer service and resolve or escalate complaints where necessary
• Maintain compliance with GDPR, Health & Safety, and company procedures
• Continuously develop product knowledge and systems understanding through training

Specification

• Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors)
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple tasks effectively
• A positive and professional approach to customer relationships
• Good IT skills and confidence using digital platforms and CRM systems
• Commercial awareness with the ability to identify sales opportunities
• A team player with strong attention to detail
• Ability to thrive in a fast-paced environment

If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!