430 jobs found

Remote Access Project Manager (Contract) 6 Months Contract London (hybrid working environment) 650 - 800PD - Inside IR35 Overview A global retailer is seeking an experienced and delivery-focused Strategic Remote Access Project Manager to lead the implementation and optimisation of secure remote access technologies across a complex enterprise environment. This role will play a critical part within a wider Identity Transformation programme, delivering scalable and secure remote connectivity solutions across corporate, retail, and operational technology environments. This is an exciting opportunity for a highly capable Project Manager who thrives in fast-paced, complex environments and can introduce structure, governance, and repeatable delivery models while working across multiple technology and business teams. Role & Responsibilities Lead the end-to-end delivery of remote access programmes, including Azure Virtual Desktop (AVD), Zscaler integrations, and secure connectivity initiatives. Define project scope, delivery plans, milestones, and governance frameworks aligned to enterprise architecture and security standards. Coordinate cross-functional engineering, security, OT, infrastructure, and network teams to ensure seamless integration and delivery. Oversee remote access readiness across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholders across technology, operations, leadership teams, and third-party suppliers, ensuring clear communication and timely decision-making. Ensure solutions meet performance, compliance, identity, and security requirements, including device posture and network segmentation controls. Maintain key project documentation including RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful handover into BAU operations. Drive continuous improvement across remote access tooling, governance, and user experience. Skills & Experience Essential Proven experience delivering complex infrastructure, identity, or remote access programmes within large enterprise environments. Strong expertise in Azure Virtual Desktop (AVD), including deployment, architecture, scalability, and operational management. Experience with Zscaler technologies, including ZIA and ZPA. Strong understanding of Operational Technology (OT) environments and associated connectivity and security challenges. Experience working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. Knowledge of identity, access management, and cloud security principles. Prince2, PMP, or equivalent project management certification. Desirable Experience working within multi-domain Active Directory or hybrid identity environments. Familiarity with Entra ID, Conditional Access, and device compliance frameworks. Knowledge of Zero Trust architecture and network segmentation principles. Exposure to store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of governance, compliance, and audit requirements within retail or regulated industries. Experience with automation, scripting, or API-driven configuration for remote access platforms. Previous experience managing third-party managed service providers within large-scale transformation programmes.

3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Field Engineer Location: Hull and surrounding areas including Beverley, Hessle and Brough (HU postcode) Salary: £31,000 to £35,000 total package, including £3,000 car allowance. Contract: Full-time, permanent. Hours: Monday to Friday. You won t be covering dozens of sites. You ll be responsible for a handful that actually rely on you. If you ve worked in school IT, you ll know how it usually goes. Too many sites, constant reactive work, and no time to fix things properly. This role is set up differently. You ll support around 8 to 9 schools across Hull. The same sites, the same people, and the chance to get on top of things instead of chasing tickets all day. The role: This is a field-based position, with most of your time spent on-site in schools. You ll become a familiar face. Staff will know you, trust you, and come to you when they need support. It s as much about how you work with people as it is your technical ability. You ll also have the backing of a service desk, so you re not dealing with everything on your own. What you ll be doing: Providing on-site IT support across primary and secondary schools. Troubleshooting devices, networks and classroom technology. Supporting Windows 11, Office 365 and Windows Server. Installing hardware and configuring systems. Supporting AV equipment used in lessons. Working with the service desk to manage tickets and resolutions. What they re looking for: Experience supporting IT in a education environment or similar. Solid knowledge of Windows, Office 365 and basic networking. Comfortable working directly with users face to face. Friendly, approachable and able to build relationships. Happy travelling across the Hull area as part of the role. Open to candidates based outside the area who can travel in regularly. Full UK driving licence and access to a vehicle. If you prefer staying behind the scenes and avoiding user interaction, this won t be the right fit. Why this role: You re not spread too thin. You ll work with the same schools consistently, giving you more control, better relationships, and the chance to do the job properly. You ll also be joining a specialist provider that understands schools and has built its support model around them. What you get: £28,000 to £32,000 basic salary. £3,000 car allowance. £31,000 to £35,000 total package. Mileage and expenses covered. 24 days holiday plus bank holidays. Your birthday off. Pension and benefits. Training and development. Supportive team environment. Interested Apply now or contact our team for more information. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Right Now Group is looking for a dynamic and experienced Recruitment Consultant to join our fast-growing team! If you have experience in recruitment, or have worked in internal recruitment, scheduling, or similar roles (e.g., scheduling engineers or temporary workers), then we want to hear from you. As a Recruitment Consultant , you will focus on managing the full recruitment cycle for temporary staffing across a range of industries. This includes warehouse operatives, forklift drivers, HGV drivers, engineers, X-ray screeners, pick and packers, customer service staff, and more. You will build strong relationships with clients, manage their recruitment needs, and help supply quality candidates to meet their workforce demands. Role Overview - Recruitment Consultant: In this role, you will be responsible for managing recruitment processes, building relationships with clients through sales activities and sourcing high-quality candidates to meet the needs of a variety of sectors. Your experience with recruitment or internal scheduling will help you thrive in this fast-paced, results-driven environment. Key Responsibilities - Recruitment Consultant: Manage the full recruitment lifecycle, including sourcing, screening, and placing candidates. Work through a sales strategy to convert new clients. Communicate with clients to understand their recruitment needs and provide tailored staffing solutions. Build and maintain strong, long-lasting relationships with clients. Source candidates via job boards, social media, and direct outreach. Organise interviews and candidate placements, ensuring compliance and documentation is in place. Provide support to candidates, ensuring a positive experience throughout the recruitment process. Ensure timely placement of workers and manage candidate availability. Work to achieve set KPIs and recruitment targets. Use our in-house CRM to manage candidate and client information. Schedule and coordinate the placement of temporary workers in sectors such as logistics, engineering, and customer service. Monitor and ensure ongoing candidate performance, maintaining a high level of service. Skills & Experience - Recruitment Consultant: Essential: Proven experience in recruitment or internal recruitment. Strong sales ability. Experience scheduling workers or coordinating shift patterns (e.g., engineers, warehouse staff). Strong communication and interpersonal skills. Excellent organisational skills with the ability to multitask and meet deadlines. Confident in managing relationships with clients and candidates. Ability to work under pressure and meet KPIs. Proficiency in using CRM systems and MS Office (Outlook, Word, Excel). A proactive, results-driven approach to recruitment. Ability to work both independently and as part of a team. Desirable: Previous experience recruiting for logistics, engineering, or warehouse sectors. Experience working with temporary staffing solutions. Familiarity with the recruitment life-cycle from start to finish. Why Join Right Now Group? - Recruitment Consultant: Highly Competitive Commission Scheme: Benefit from a generous commission structure with unlimited earning potential. Milestone Rewards & Quarterly Kickers: Additional incentives for achieving targets. H1 European Trip & H2 Rest of the World Trip: Achieve top results and be rewarded with exciting trips! End of Month Socials: Join in on team-building events and socials to celebrate success. Generous commission structure. 25 days holiday plus birthday and bank holidays. This is a fully onsite role at our state-of-the-art office in Staines - The Recruitment Super Hub . If you have experience in recruitment, internal recruitment, or scheduling workers and are ready to take on an exciting challenge, apply today for the Recruitment Consultant role!

Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks). Key Responsibilities Complete day-to-day network administrative tasks Assist in the provisioning, managing, and auditing of new cabinets Create documentation to aid fault resolution Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this position and the successful candidate will be an able communicator with excellent written & verbal communication skills This person must be able to prioritise workload between multiple customer incidents or enquiries Knowledge & Skills Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc. Network operation, including routing, VLANs, RSTP, Ethernet, is desirable Understanding Router/Switch configuration desirable Be able to work autonomously and within a team Previous work experience in a technical service desk environment is desirable Qualifications Ideally CompTIA Network+ qualification or equivalent Degree qualification in a technology discipline for example, Computer Science, Networks, IT, is desirable but not essential Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

IT Field Engineer (Multi-Site Progression & Development) Addlestone / Epsom 30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Mileage Allowance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a varied, field-based role where you'll develop your technical skills, work across multiple sites, and play a key role in supporting modern IT environments? This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive. With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised. In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload. You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments. This role would suit an IT Support Engineer with experience in first or second line support who has had exposure to supporting educational establishments, either directly within a school, college or academy trust, or through an MSP supporting education clients. You'll be looking for a role that offers greater variety, long-term development and the opportunity to work across multiple sites while expanding your technical expertise. The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a Local Government Pension Scheme, wellbeing support including 24/7 GP access, and additional benefits such as retail discounts and cycle-to-work schemes. The Role Provide first and second line IT support across multiple sites Monitor and respond to service desk tickets within agreed timeframes Install, configure and maintain hardware, software and network systems Support system upgrades, deployments and IT projects Maintain equipment and carry out basic repairs when required Monitor backups, system performance and security processes Ensure compliance with IT policies, data protection and legislation Support users and troubleshoot technical issues in a professional manner The Person Experience in first or second line IT support Exposure to supporting educational establishments, either directly or through an MSP Strong knowledge of end-user devices, networks and IT systems Excellent problem-solving skills and attention to detail Ability to communicate effectively with non-technical users Understanding of data protection and IT compliance Full UK driving licence and willingness to travel between sites Candidates must live within a commutable distance of the Addlestone or Epsom area. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a Shift Leader to join the team on a permanent basis. The Responsibilities: Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. Routine tests, checks and record keeping for all the buildings systems HV Switching, writing HV/LV switching schedules Maintain water systems and all records to the highest standard in accordance with L8 Legislation. Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. Provide rapid and effective response to customer and helpdesk calls and defects. Provide innovative solutions to improve building, plant and system energy efficiency. Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. Keep the Shift Manager and Operations Manager briefed on all issues and progress. Raise hazard, incident and flash reports Use the Log Book System to store all records and certification for the site. Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Leader Salary including shift allowance 69,000 to 70,000 + Bonus + Annual Salary increases 4on, 4off, 4on, 6off, 6on, 4off Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life Assurance Retail Discounts There will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential Previous experience with HV in a Data Centre This job involves the maintenance and upkeep of the building systems, AHUs/Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.

At Saint-Gobain Exterior Solutions, we're looking for a Technical Services Advisor to join our Technical team, supporting customers and colleagues with high-quality, compliant technical and design solutions across our portfolio of products and systems. This role plays a key part in ensuring projects progress efficiently and in line with current legislation, building regulations and best practice. You'll provide accurate technical advice, produce technical documentation, and act as a trusted technical point of contact for customers, specifiers and internal stakeholders. This is a full-time permanent role based in either Flitwick office. What we're looking for: Qualification in a building, architectural or engineering-related discipline Ability to read and interpret architectural and construction drawings Experience using AutoDesk software to produce CAD drawings Strong working knowledge of Microsoft Word and Excel Understanding of building regulations and general construction practice Excellent communication, analytical and problem-solving skills High attention to detail, with the ability to manage priorities and meet deadlines A customer-focused mindset with a passion for delivering quality technical support What you will be doing: Provide accurate, compliant technical and design support to customers and internal teams Produce technical documentation including specifications, quotations, drawings and thermal calculations Support Area Sales Managers and the wider commercial team with technical input on projects Ensure all advice and documentation aligns with current legislation, standards and company policies Manage and prioritise technical enquiries to meet agreed service levels Build strong working relationships with customers, specifiers and internal stakeholders Contribute to continuous improvement through technical insight and feedback Are Saint-Gobain Exterior Solutions inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any flexibility you might need for this role. Whilst we can't promise to meet every request, we do promise to listen.

Customer Support Lead Central Brighton Hybrid Working 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved in customer support activities, handling more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have experience leading support teams within a SaaS or technology environment and who are passionate about delivering exceptional customer experiences. You'll bring a combination of leadership capability, operational thinking and customer focus, together with the ability to work collaboratively across multiple teams. We're particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity to join a growing business where customer experience is a key priority and where support plays an important role in the wider success of the organisation. You'll have the chance to lead an established team, influence how support operates and contribute to the continued development of a business serving customers across multiple international markets. Benefits 25 days annual leave plus bank holidays Additional holiday entitlement with length of service, increasing up to 30 days NEST pension scheme with salary sacrifice available Perkbox membership with access to discounts, rewards and wellbeing benefits Hybrid working environment Location This role is based in central Brighton. The successful candidate will be expected to work from the Brighton office approximately 2-3 days per week as part of a hybrid working arrangement. Applicants should be comfortable with this level of office attendance before applying.

Prestigious opportunity for an IT Support & Systems Analyst to join our team in Warrington.Market leaders in the design and manufacture of high quality solutions for the aerospace, defence, power generation, and high performance engineering sectors, we are inviting you to join our success story. With operations in the UK and Europe, we deliver cost effective, high quality solutions while partnering closely with customers across the full life cycle from design to in-service support. This is an excellent opportunity for someone with IT support experience who wants to broaden their skills across IT operations, systems, and cybersecurity. You'll play a key role in supporting end users while gaining exposure to infrastructure, compliance, and continuous improvement initiatives. Your responsibilities will be to: - Deliver 1st & 2nd line support across office and shop-floor environments Assist with Microsoft 365 & Active Directory administration Troubleshoot hardware, software, and access issues Manage onboarding/offboarding, user accounts, and permissions Support a range of devices including PCs, laptops and mobile devices Provide a high level of customer service and user training Device Management and patching Support IT Security, Audit and Compliance If you possess a combination of some of the following skills, then LETS TALK! Experience in IT support or service desk roles Strong knowledge of Windows, Microsoft 365, Active Directory Experience supporting end users, devices and applications Solid troubleshooting and problem-solving skills Understanding of cybersecurity best practices (MFA, patching, endpoint protection) Strong communication and user-focused mindset Knowledge of the following is advantageous but not essential: - Exposure to audits or compliance requirements Experience with endpoint security or patch management tools ERP or manufacturing environment experience Basic networking knowledge (DNS, DHCP, TCP/IP) In return, you will be rewarded with ongoing career development and training and an enviable benefits package. Hybrid working is available upon completion of probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

.NET Developer, .NET 10.0, C# 14, Azure, JavaScript, Agile - Hereford (Tech stack: .NET Developer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Engineer, Architect, .NET Developer)Be the first of your friends to declare, "I love where I work!" and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world's first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month! They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment. The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB. Their benefits include the following: Bonus (15%). Generous stock option plan. Medical, dental and vision insurance. Company pension. Choice of computer and gear. All the coffee delivered to your desk you can order! Snack filled kitchen. Awesome work environment at a company with a huge vision. Killer office with an onsite gym and games room! Location: Hereford, Herefordshire, UK / Remote Working Salary: £45,000 - £65,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC NC/NET/HERET

Engineer Location: Field Based covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England. Salary: £30,000 Hours: 37.5 hours per week The Role As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations. Skills and Experience: Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner. Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders. Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment. Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team. Demonstrable experience delivering technical projects efficiently and to a consistently high standard. Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed timeframes. Experience following and adhering to structured processes and procedures, ensuring compliance and quality of service delivery. Proactive approach to problem-solving, including identifying additional issues and opportunities for improvement. Ability to respond positively to escalations and adapt to changing priorities and workloads. Experience working in customer-facing or field-based engineering roles is highly desirable. Desirable: Experience working to formal service management frameworks, including SLAs and OLAs. Previous involvement in continuous improvement initiatives, including reviewing and updating processes. Experience supporting or mentoring colleagues, delivering training, or leading tasks when required. This role is subject to a clear standard DBS check being received. Please note that due to the volume of applications, our client may not be able to provide individual feedback to candidates who are not shortlisted for interview. If they receive a high number of applications, the vacancy may close sooner than advertised. They may also invite candidates to interview before the advertised closing date. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.

1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ? If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team. First & Second Line Support Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams Field Engineering & On-Site Work Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations Monitoring & Maintenance Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores Client Experience & Teamwork Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working Skills & Experience: 1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients Why Join Us? You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career. If you love solving problems, enjoy variety, and want to join a team where your contribution really counts Apply today. Let s grow your career together.

Trainee Recruitment Consultant Location: Leicestershire, LE19 Salary: Competitive (Permanent, Full-Time) Benefits: Uncapped Monthly Paid Bonus Structure, Free Onsite Parking, Company Pension, Half-Day Friday & Structured Training The Company Established in 2008 and boasting an award-winning service across a variety of sectors, Regional Recruitment is continuing to move through an exciting period of growth as we expand our busy Industrial, Engineering, Construction and Professional Services desks. We are passionate about developing talent and providing clear career pathways, making this an excellent opportunity for someone looking to start a successful career in recruitment. The Role We are looking for an enthusiastic and ambitious Trainee Recruitment Consultant to join our growing team. This is an exciting opportunity for someone looking to build a long-term career in recruitment, sales, and business development. Working alongside experienced consultants, you will receive structured training and ongoing support to develop your skills in candidate sourcing, client relationship management, business development, and the full recruitment process. No previous recruitment experience is required just a positive attitude, strong communication skills, and a willingness to learn. Key Responsibilities Supporting the recruitment process from vacancy briefing through to placement Sourcing and attracting candidates through job boards, social media, and referrals Screening CVs and conducting candidate interviews Building relationships with candidates and understanding their career aspirations Assisting with client account management and business development activities Advertising vacancies across multiple platforms Maintaining accurate candidate and client records within the CRM system Supporting experienced consultants with temporary, permanent, and contract recruitment assignments Working towards individual and team targets Learning all aspects of the 360-recruitment process through structured training What We Offer Competitive basic salary Uncapped bonus structure Free onsite parking Company pension scheme Comprehensive training programme Ongoing mentoring and support from experienced recruiters Clear career progression opportunities Regular team socials and company events Dedicated Marketing and PR support Supportive and collaborative working environment Opportunity to build a rewarding long-term career within a growing business About You To be successful in this role, you will have: A strong desire to build a career in recruitment Full driving licence (essential) Excellent communication and interpersonal skills Confidence speaking with people over the phone and face-to-face A motivated, target-driven attitude Strong organisational and time-management skills A willingness to learn and develop new skills A positive, professional, and proactive approach Previous sales, customer service, retail, hospitality, or office experience would be advantageous but is not essential How to Apply If this Trainee Recruitment Consultant role is right for you - Click to apply below. A member of our recruitment team will contact you to discuss your application and next steps.

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications Assist users with account access, password resets, and basic security practices Server & Infrastructure Support Monitor on-premises and cloud-based servers for availability and performance Assist with basic server administration tasks (user accounts, permissions, services) Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management Perform routine patching and updates for servers and end-user devices Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms) Verify patch compliance and report issues or failures Hybrid Environment Support Support systems in a hybrid environment (on-premises and cloud-based platforms) Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services Help maintain secure access to systems for remote and on-site users Documentation & Process Log incidents, requests, and resolutions accurately in the ticketing system Follow standard operating procedures and contribute to IT documentation Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: 1 2 years of experience in an IT support or service desk role Basic understanding of: Windows operating systems (Windows 10/11, Windows Server fundamentals ) End-user hardware troubleshooting Networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with patching and endpoint management concepts Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer Experience supporting a hybrid IT environment (on-prem + cloud) Exposure to Microsoft 365, Active Directory, and Azure/Entra ID Familiarity with endpoint management or patching tools Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

.NET Developer, .NET 10.0, C# 14, Azure, JavaScript, Agile - Maidstone (Tech stack: .NET Developer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Engineer, Architect, .NET Developer)Be the first of your friends to declare, "I love where I work!" and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world's first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month! They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment. The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB. Their benefits include the following: Bonus (15%). Generous stock option plan. Medical, dental and vision insurance. Company pension. Choice of computer and gear. All the coffee delivered to your desk you can order! Snack filled kitchen. Awesome work environment at a company with a huge vision. Killer office with an onsite gym and games room! Location: Maidstone, Kent, UK / Remote Working Salary: £45,000 - £65,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC NC/RG/MAIET