Customer Service Advisor

Customer Service Advisor

Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm

Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment?

Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution.

Benefits

• £27,000 salary
• 25 days holiday plus bank holidays
• Christmas shutdown
• Free on-site parking
• On-site gym
• Company-funded social events and team activities
• Regular charity and fundraising events
• Full training and development

Key Responsibilities

• Handling inbound customer calls and emails from UK and international customers
• Processing orders, quotations and customer documentation accurately
• Resolving customer queries and complaints efficiently
• Liaising with internal departments
• Arranging deliveries and coordinating with hauliers
• Maintaining accurate customer records and administration
• Learning and developing knowledge of our products and services

Customer Engagement

A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales.

You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders.

About You

Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do.

• Previous B2B customer service experience would be beneficial
• Confident and professional on the telephone
• Strong organisational skills with the ability to manage multiple tasks
• Good IT skills and attention to detail
• Positive, proactive and customer-focused approach
• Able to learn and retain technical product information
• Enjoys working as part of a team

Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!