Customer Service Representative

Customer Service Representative - Part Time

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton on a 6 month Fixed Term Contract.

This is a part time role.

You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package for a Customer Service Representative:

• Salary: 13,998.00
• Hours: Mon-Fri 10.30pm - 2.30pm
• Contract Type: Fixed-term contract
• Location: Brighton
• 25 days annual leave plus bank holidays
• Opportunities to grow your career
• Enhanced maternity, paternity and adoption leave
• Up to 3 paid days a year to volunteer at a charity of your choice
• Medical cash plan

Key Responsibilities of a Customer Service Representative:

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team

Key Skills and Experience of a Customer Service Representative:

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
• Previous experience in delivering exceptional customer service

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)