Customer Service Manager

A fantastic opportunity has arisen for an experienced Customer Service Manager to join a leading manufacturing organisation within a fast-paced commercial environment. This is a full-time, permanent role based in Wigan.

Benefits:

• Salary - £50,000 to £55,000 per annum, dependant on experience
• Working Hours - Monday to Friday, 9am to 5pm
• Holidays - 25 days per annum, plus 8 Bank Holidays
• 4.5% Matched Pension Contribution
• Office-based

The Role:

You will be responsible for leading a customer service team, ensuring the delivery of exceptional service, and acting as a key link between customers, sales, production, and logistics. This role is critical in driving customer satisfaction and supporting the wider commercial strategy.

Key Responsibilities:

• Lead, develop, and manage a team of Customer Service Coordinators
• Deliver outstanding customer service and manage expectations effectively
• Oversee order management, ensuring accuracy across pricing, stock, and delivery timelines
• Work cross-functionally with production, logistics, and sales to achieve OTIF targets
• Support account planning and customer review meetings
• Drive continuous improvement across customer service processes

Specification:

• Experience working with ERP/CRM systems (e.g. SAP)
• Background in manufacturing, logistics, or commercial sectors is essential
• Understanding of order management and supply chain processes
• Customer-centric approach with strong empathy
• Excellent communication skills (written and verbal)
• Team leadership and development capability

Please apply today if you match the specification and this role is right for you!