Customer Service Administrator

Your new companyYou will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow.Your new roleAs a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues.Key responsibilities will include:

• Handling inbound calls and emails from customers in a professional and timely manner
• Processing customer orders, updating systems, and maintaining accurate records
• Liaising with internal teams to track order progress and communicate status updates
• Resolving customer queries, complaints, and service issues efficiently
• Supporting general administrative duties such as data entry, reporting, and documentation
• Assisting with scheduling and ensuring service-level agreements are met

This is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively.What you'll need to succeedTo be successful in this role, you should have:

• Previous experience in a customer service or administrative position
• Excellent communication skills, both written and verbal
• Strong attention to detail and a high level of accuracy
• The ability to remain calm under pressure and manage multiple tasks simultaneously
• Good IT skills, including experience with Microsoft Office and CRM or transport systems
• A proactive and team-oriented approach with a willingness to learn

What you'll get in returnIn return, you will receive:

• A competitive salary and benefits package
• Opportunities for training and career progression within a growing organisation
• A supportive and friendly team environment
• Exposure to a dynamic and essential industry sector
• Stable, long-term employment with a respected local employer

This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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