Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Project Manager The Role This is an exciting opportunity to join as a Project Manager, working on multiple projects simultaneously, delivering exceptional high-quality projects for our client's customers. As a Project Manager, you will engage with customers, helping design and deliver projects to fit their business needs and IT strategies. You will be compiling key project documentation, including Project Initiation Documents (PIDs), highlight reports and end of project reports. Alongside this, you will manage relationships and maintain clear communication with relevant stakeholders. This role also involves managing and reporting project times and costs against agreed budgets, ensuring effective financial and schedule control. You'll also proactively identify project risks and issues, putting robust mitigation plans in place and oversee the smooth transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships. You are highly organised and detail-focused with experience of task prioritisation, time management and the ability to clearly communicate, both written and verbally. You will have proven experience of successfully managing projects from initiation to completion. Additionally, you will have advanced knowledge in Microsoft Office applications (Excel, Word, PowerPoint and Visio). About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. As part of their team, you'll enjoy: Salary of £40,000 to £45,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 Bank Holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, our client is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
Jun 21, 2026
Full time
Project Manager The Role This is an exciting opportunity to join as a Project Manager, working on multiple projects simultaneously, delivering exceptional high-quality projects for our client's customers. As a Project Manager, you will engage with customers, helping design and deliver projects to fit their business needs and IT strategies. You will be compiling key project documentation, including Project Initiation Documents (PIDs), highlight reports and end of project reports. Alongside this, you will manage relationships and maintain clear communication with relevant stakeholders. This role also involves managing and reporting project times and costs against agreed budgets, ensuring effective financial and schedule control. You'll also proactively identify project risks and issues, putting robust mitigation plans in place and oversee the smooth transition of project deliverables into live service. This role is subject to a standard DBS check. About You: You will hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification, and have experience in some technologies such as desktop refresh projects, server replacements, network or cloud infrastructure deployments. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships. You are highly organised and detail-focused with experience of task prioritisation, time management and the ability to clearly communicate, both written and verbally. You will have proven experience of successfully managing projects from initiation to completion. Additionally, you will have advanced knowledge in Microsoft Office applications (Excel, Word, PowerPoint and Visio). About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. As part of their team, you'll enjoy: Salary of £40,000 to £45,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 Bank Holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, our client is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies' technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,000 PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years' recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You'll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies - established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Jun 21, 2026
Full time
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies' technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,000 PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years' recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You'll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies - established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
Jun 21, 2026
Full time
K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.
This is a newly created position for an experienced IT Manager to lead a small but busy IT helpdesk team. This role is 5 days a week in the Northampton office and pays up to £50,000, plus up to a 15% bonus. To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1 st & 2 nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets and managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121's & KPI's Best Practice policies, documentation standards & SLA's 3 rd line escalations around infrastructure support, improvements & maintenance My client is a leading financial services firm going through continued growth & expansion. They are investing heavily in their IT and using technology to push the business forward. Based on the outskirts of Northampton, this role is 5 days a week in the office. In return for hard work and dedication they are offering a salary of up to £50,000 + up to 15% bonus. If you are an experienced IT Manager / IT Helpdesk Manager with solid 3 rd line Microsoft stack support skills and you are looking for a new challenge please send me your CV immediately.
Jun 20, 2026
Full time
This is a newly created position for an experienced IT Manager to lead a small but busy IT helpdesk team. This role is 5 days a week in the Northampton office and pays up to £50,000, plus up to a 15% bonus. To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1 st & 2 nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets and managing the team. The ideal candidate will have the following skills & experiences: Windows 11, Office 365, Intune & Azure AD Ticket management & escalation Team management, training & mentoring, 121's & KPI's Best Practice policies, documentation standards & SLA's 3 rd line escalations around infrastructure support, improvements & maintenance My client is a leading financial services firm going through continued growth & expansion. They are investing heavily in their IT and using technology to push the business forward. Based on the outskirts of Northampton, this role is 5 days a week in the office. In return for hard work and dedication they are offering a salary of up to £50,000 + up to 15% bonus. If you are an experienced IT Manager / IT Helpdesk Manager with solid 3 rd line Microsoft stack support skills and you are looking for a new challenge please send me your CV immediately.
Crewe £40,000 - £45,000 + Benefits A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-d click apply for full job details
Jun 20, 2026
Full time
Crewe £40,000 - £45,000 + Benefits A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-d click apply for full job details
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Programme Manager Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary: £47,000 £53,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required, and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Jun 20, 2026
Full time
Programme Manager Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation) Salary: £47,000 £53,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full-Time, Permanent The Role This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction. In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects. The Skills You Will Need: To succeed in this role, you ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail, ensuring accuracy and quality in programme documentation and delivery. Proven experience in managing multiple projects and managing project teams. For this role, a full driving license is required, and the position is subject to a standard DBS check. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holiday (increasing with length of service). Additional paid leave for your birthday. Company performance-based additional paid leave. Company sick pay policy. Pension Scheme. Private Medical Insurance (including dental). Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, occasional pizza and a posh coffee machine! About Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Jun 20, 2026
Full time
IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Project Manager - IT Infrastructure York Hybrid (2 Days Onsite) Up to 52,500 + Excellent Benefits We're recruiting for an experienced IT Project Manager to join a large national healthcare organisation delivering critical infrastructure and technology projects across hundreds of UK sites. This is a fantastic opportunity to lead high-profile IT projects in a fast-paced environment where technology directly supports frontline services. Why Apply? Up to 52,500 salary Hybrid working - 2 days onsite in York World class training & career development Leadership responsibility Exposure to large-scale enterprise IT projects Private Healthcare Scheme Generous Pension Scheme The Role You'll manage a broad range of IT infrastructure projects including: Site onboarding & acquisitions Infrastructure deployments & upgrades Networking & telecoms projects Server, desktop & hardware refresh programmes Large-scale cloud migration programme Change management & project governance What We're Looking For Proven IT or technical Project Management experience (Infra, Software, Cloud, Data, or similar) Strong knowledge of RAID logs, governance and project planning Experience managing multiple projects & stakeholders Supplier/vendor management experience PRINCE2 / Agile desirable Full UK driving licence
Jun 20, 2026
Full time
Project Manager - IT Infrastructure York Hybrid (2 Days Onsite) Up to 52,500 + Excellent Benefits We're recruiting for an experienced IT Project Manager to join a large national healthcare organisation delivering critical infrastructure and technology projects across hundreds of UK sites. This is a fantastic opportunity to lead high-profile IT projects in a fast-paced environment where technology directly supports frontline services. Why Apply? Up to 52,500 salary Hybrid working - 2 days onsite in York World class training & career development Leadership responsibility Exposure to large-scale enterprise IT projects Private Healthcare Scheme Generous Pension Scheme The Role You'll manage a broad range of IT infrastructure projects including: Site onboarding & acquisitions Infrastructure deployments & upgrades Networking & telecoms projects Server, desktop & hardware refresh programmes Large-scale cloud migration programme Change management & project governance What We're Looking For Proven IT or technical Project Management experience (Infra, Software, Cloud, Data, or similar) Strong knowledge of RAID logs, governance and project planning Experience managing multiple projects & stakeholders Supplier/vendor management experience PRINCE2 / Agile desirable Full UK driving licence
Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit our website Evolve is an Equal Opportunity Employer
Jun 20, 2026
Full time
Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong stakeholder and vendor relationships. Ensure compliance with ITIL standards, security policies, and best practices. About you: Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit our website Evolve is an Equal Opportunity Employer
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Carlisle region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,199 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on (phone number removed) and please apply to this advert to prompt a call back.
Jun 20, 2026
Full time
COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Carlisle region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets. Conduct Fire Alarm PPM visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts in line with company procedures and ensure timely installation upon delivery. Complete all documentation and digital reports accurately in line with company standards. Liaise with site Duty Managers during each visit to communicate repair updates and operational risks. Carry out surveys and technical reports as required by management. Ensure all works are completed in line with Health & Safety policies and company procedures. Maintain tools and equipment to ensure readiness and compliance at all times. Attend relevant training courses and complete mandatory online training modules. Comply with all statutory regulations and company Health & Safety requirements. JOB RESPONSIBILITIES Represent the company in a professional and competent manner at all times. Build and maintain strong working relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements and on-call rota participation. SKILLS & EXPERIENCE REQUIRED GCSE standard education or equivalent. Electrical competency qualification (NVQ or City & Guilds) desirable. Proven experience working with Fire Alarm systems and CCTV (IP and analogue). Full UK driving licence. Ability to work independently with minimal supervision. Good written and verbal communication skills. Customer-focused approach with a professional manner. PC literate and confident using digital reporting systems. Ability to distinguish colours as required for electrical/electronic maintenance work. Willingness to work flexible hours and participate in on-call duties. SALARY & BENEFITS £39,199 basic salary 42.5 hours per week, full-time permanent role 33 Days Holiday Company vehicle provided + Fuel Card Company pension scheme Private healthcare On-call rota participation (details discussed at interview) Ongoing training and development opportunities Supportive team environment within a national organisation Please call Jason on (phone number removed) and please apply to this advert to prompt a call back.
Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Contractor
Service Desk Manager 2 days onsite 300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers to ensure seamless service delivery. Essential Skills & Experience Strong team leadership skills and experience Proven experience in a service desk or IT support role with hands-on diagnosis and troubleshooting. Strong customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting hybrid working environments and remote users. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Remote Access Project Manager (Contract) 6 Months Contract London (hybrid working environment) 650 - 800PD - Inside IR35 Overview A global retailer is seeking an experienced and delivery-focused Strategic Remote Access Project Manager to lead the implementation and optimisation of secure remote access technologies across a complex enterprise environment. This role will play a critical part within a wider Identity Transformation programme, delivering scalable and secure remote connectivity solutions across corporate, retail, and operational technology environments. This is an exciting opportunity for a highly capable Project Manager who thrives in fast-paced, complex environments and can introduce structure, governance, and repeatable delivery models while working across multiple technology and business teams. Role & Responsibilities Lead the end-to-end delivery of remote access programmes, including Azure Virtual Desktop (AVD), Zscaler integrations, and secure connectivity initiatives. Define project scope, delivery plans, milestones, and governance frameworks aligned to enterprise architecture and security standards. Coordinate cross-functional engineering, security, OT, infrastructure, and network teams to ensure seamless integration and delivery. Oversee remote access readiness across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholders across technology, operations, leadership teams, and third-party suppliers, ensuring clear communication and timely decision-making. Ensure solutions meet performance, compliance, identity, and security requirements, including device posture and network segmentation controls. Maintain key project documentation including RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful handover into BAU operations. Drive continuous improvement across remote access tooling, governance, and user experience. Skills & Experience Essential Proven experience delivering complex infrastructure, identity, or remote access programmes within large enterprise environments. Strong expertise in Azure Virtual Desktop (AVD), including deployment, architecture, scalability, and operational management. Experience with Zscaler technologies, including ZIA and ZPA. Strong understanding of Operational Technology (OT) environments and associated connectivity and security challenges. Experience working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. Knowledge of identity, access management, and cloud security principles. Prince2, PMP, or equivalent project management certification. Desirable Experience working within multi-domain Active Directory or hybrid identity environments. Familiarity with Entra ID, Conditional Access, and device compliance frameworks. Knowledge of Zero Trust architecture and network segmentation principles. Exposure to store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of governance, compliance, and audit requirements within retail or regulated industries. Experience with automation, scripting, or API-driven configuration for remote access platforms. Previous experience managing third-party managed service providers within large-scale transformation programmes.
Jun 20, 2026
Contractor
Remote Access Project Manager (Contract) 6 Months Contract London (hybrid working environment) 650 - 800PD - Inside IR35 Overview A global retailer is seeking an experienced and delivery-focused Strategic Remote Access Project Manager to lead the implementation and optimisation of secure remote access technologies across a complex enterprise environment. This role will play a critical part within a wider Identity Transformation programme, delivering scalable and secure remote connectivity solutions across corporate, retail, and operational technology environments. This is an exciting opportunity for a highly capable Project Manager who thrives in fast-paced, complex environments and can introduce structure, governance, and repeatable delivery models while working across multiple technology and business teams. Role & Responsibilities Lead the end-to-end delivery of remote access programmes, including Azure Virtual Desktop (AVD), Zscaler integrations, and secure connectivity initiatives. Define project scope, delivery plans, milestones, and governance frameworks aligned to enterprise architecture and security standards. Coordinate cross-functional engineering, security, OT, infrastructure, and network teams to ensure seamless integration and delivery. Oversee remote access readiness across retail and FMCG environments, including store networks, distribution centres, and operational technology platforms. Manage stakeholders across technology, operations, leadership teams, and third-party suppliers, ensuring clear communication and timely decision-making. Ensure solutions meet performance, compliance, identity, and security requirements, including device posture and network segmentation controls. Maintain key project documentation including RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful handover into BAU operations. Drive continuous improvement across remote access tooling, governance, and user experience. Skills & Experience Essential Proven experience delivering complex infrastructure, identity, or remote access programmes within large enterprise environments. Strong expertise in Azure Virtual Desktop (AVD), including deployment, architecture, scalability, and operational management. Experience with Zscaler technologies, including ZIA and ZPA. Strong understanding of Operational Technology (OT) environments and associated connectivity and security challenges. Experience working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. Knowledge of identity, access management, and cloud security principles. Prince2, PMP, or equivalent project management certification. Desirable Experience working within multi-domain Active Directory or hybrid identity environments. Familiarity with Entra ID, Conditional Access, and device compliance frameworks. Knowledge of Zero Trust architecture and network segmentation principles. Exposure to store technology platforms, POS systems, handheld devices, or IoT sensors. Understanding of governance, compliance, and audit requirements within retail or regulated industries. Experience with automation, scripting, or API-driven configuration for remote access platforms. Previous experience managing third-party managed service providers within large-scale transformation programmes.
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Jun 20, 2026
Contractor
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Customer Service Manager - Telecoms / VoIP Southampton - Office Based - Full Time 50,000 + Benefits A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. You'll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support function. You'll oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour. What we're looking for: Experience managing a customer support or service desk team Background in telecoms support environments working with VoIP, broadband, ISPs Comfortable managing KPIs, ticket queues and team performance Strong-minded and confident dealing with customers and escalations Organised, pragmatic and process-driven Understanding of VoIP / telecoms terminology such as CDRs is helpful The business has an established customer base, a capable support team, and strong growth plans. This is an opportunity to come in, take ownership and make a visible impact quickly. This is an office-based role, Monday-Friday, with oversight of out-of-hours support operations. If you are looking for a company you can invest and grow with, this one has great potential. Hit apply or contact IT .co .uk Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 20, 2026
Full time
Customer Service Manager - Telecoms / VoIP Southampton - Office Based - Full Time 50,000 + Benefits A well-funded and ambitious telecoms and digital services business is looking for a Customer Service Manager to lead and improve a busy customer support team. You'll manage a team of 9 support executives handling VoIP, telecoms and customer service queries, bringing structure, accountability and stronger performance management into an already experienced team. This role is less about being deeply technical and more about running an efficient, high-performing support function. You'll oversee KPIs, ticket volumes, escalations, SLAs and team output while helping introduce better processes, reporting and operational rigour. What we're looking for: Experience managing a customer support or service desk team Background in telecoms support environments working with VoIP, broadband, ISPs Comfortable managing KPIs, ticket queues and team performance Strong-minded and confident dealing with customers and escalations Organised, pragmatic and process-driven Understanding of VoIP / telecoms terminology such as CDRs is helpful The business has an established customer base, a capable support team, and strong growth plans. This is an opportunity to come in, take ownership and make a visible impact quickly. This is an office-based role, Monday-Friday, with oversight of out-of-hours support operations. If you are looking for a company you can invest and grow with, this one has great potential. Hit apply or contact IT .co .uk Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jun 20, 2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 20, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks). Key Responsibilities Complete day-to-day network administrative tasks Assist in the provisioning, managing, and auditing of new cabinets Create documentation to aid fault resolution Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this position and the successful candidate will be an able communicator with excellent written & verbal communication skills This person must be able to prioritise workload between multiple customer incidents or enquiries Knowledge & Skills Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc. Network operation, including routing, VLANs, RSTP, Ethernet, is desirable Understanding Router/Switch configuration desirable Be able to work autonomously and within a team Previous work experience in a technical service desk environment is desirable Qualifications Ideally CompTIA Network+ qualification or equivalent Degree qualification in a technology discipline for example, Computer Science, Networks, IT, is desirable but not essential Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Jun 20, 2026
Full time
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks). Key Responsibilities Complete day-to-day network administrative tasks Assist in the provisioning, managing, and auditing of new cabinets Create documentation to aid fault resolution Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this position and the successful candidate will be an able communicator with excellent written & verbal communication skills This person must be able to prioritise workload between multiple customer incidents or enquiries Knowledge & Skills Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc. Network operation, including routing, VLANs, RSTP, Ethernet, is desirable Understanding Router/Switch configuration desirable Be able to work autonomously and within a team Previous work experience in a technical service desk environment is desirable Qualifications Ideally CompTIA Network+ qualification or equivalent Degree qualification in a technology discipline for example, Computer Science, Networks, IT, is desirable but not essential Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a Shift Leader to join the team on a permanent basis. The Responsibilities: Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. Routine tests, checks and record keeping for all the buildings systems HV Switching, writing HV/LV switching schedules Maintain water systems and all records to the highest standard in accordance with L8 Legislation. Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. Provide rapid and effective response to customer and helpdesk calls and defects. Provide innovative solutions to improve building, plant and system energy efficiency. Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. Keep the Shift Manager and Operations Manager briefed on all issues and progress. Raise hazard, incident and flash reports Use the Log Book System to store all records and certification for the site. Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Leader Salary including shift allowance 69,000 to 70,000 + Bonus + Annual Salary increases 4on, 4off, 4on, 6off, 6on, 4off Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life Assurance Retail Discounts There will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential Previous experience with HV in a Data Centre This job involves the maintenance and upkeep of the building systems, AHUs/Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Jun 20, 2026
Full time
Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a Shift Leader to join the team on a permanent basis. The Responsibilities: Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. Routine tests, checks and record keeping for all the buildings systems HV Switching, writing HV/LV switching schedules Maintain water systems and all records to the highest standard in accordance with L8 Legislation. Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. Provide rapid and effective response to customer and helpdesk calls and defects. Provide innovative solutions to improve building, plant and system energy efficiency. Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. Keep the Shift Manager and Operations Manager briefed on all issues and progress. Raise hazard, incident and flash reports Use the Log Book System to store all records and certification for the site. Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Leader Salary including shift allowance 69,000 to 70,000 + Bonus + Annual Salary increases 4on, 4off, 4on, 6off, 6on, 4off Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life Assurance Retail Discounts There will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential Previous experience with HV in a Data Centre This job involves the maintenance and upkeep of the building systems, AHUs/Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
At Saint-Gobain Exterior Solutions, we're looking for a Technical Services Advisor to join our Technical team, supporting customers and colleagues with high-quality, compliant technical and design solutions across our portfolio of products and systems. This role plays a key part in ensuring projects progress efficiently and in line with current legislation, building regulations and best practice. You'll provide accurate technical advice, produce technical documentation, and act as a trusted technical point of contact for customers, specifiers and internal stakeholders. This is a full-time permanent role based in either Flitwick office. What we're looking for: Qualification in a building, architectural or engineering-related discipline Ability to read and interpret architectural and construction drawings Experience using AutoDesk software to produce CAD drawings Strong working knowledge of Microsoft Word and Excel Understanding of building regulations and general construction practice Excellent communication, analytical and problem-solving skills High attention to detail, with the ability to manage priorities and meet deadlines A customer-focused mindset with a passion for delivering quality technical support What you will be doing: Provide accurate, compliant technical and design support to customers and internal teams Produce technical documentation including specifications, quotations, drawings and thermal calculations Support Area Sales Managers and the wider commercial team with technical input on projects Ensure all advice and documentation aligns with current legislation, standards and company policies Manage and prioritise technical enquiries to meet agreed service levels Build strong working relationships with customers, specifiers and internal stakeholders Contribute to continuous improvement through technical insight and feedback Are Saint-Gobain Exterior Solutions inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any flexibility you might need for this role. Whilst we can't promise to meet every request, we do promise to listen.
Jun 20, 2026
Full time
At Saint-Gobain Exterior Solutions, we're looking for a Technical Services Advisor to join our Technical team, supporting customers and colleagues with high-quality, compliant technical and design solutions across our portfolio of products and systems. This role plays a key part in ensuring projects progress efficiently and in line with current legislation, building regulations and best practice. You'll provide accurate technical advice, produce technical documentation, and act as a trusted technical point of contact for customers, specifiers and internal stakeholders. This is a full-time permanent role based in either Flitwick office. What we're looking for: Qualification in a building, architectural or engineering-related discipline Ability to read and interpret architectural and construction drawings Experience using AutoDesk software to produce CAD drawings Strong working knowledge of Microsoft Word and Excel Understanding of building regulations and general construction practice Excellent communication, analytical and problem-solving skills High attention to detail, with the ability to manage priorities and meet deadlines A customer-focused mindset with a passion for delivering quality technical support What you will be doing: Provide accurate, compliant technical and design support to customers and internal teams Produce technical documentation including specifications, quotations, drawings and thermal calculations Support Area Sales Managers and the wider commercial team with technical input on projects Ensure all advice and documentation aligns with current legislation, standards and company policies Manage and prioritise technical enquiries to meet agreed service levels Build strong working relationships with customers, specifiers and internal stakeholders Contribute to continuous improvement through technical insight and feedback Are Saint-Gobain Exterior Solutions inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any flexibility you might need for this role. Whilst we can't promise to meet every request, we do promise to listen.
Customer Support Lead Central Brighton Hybrid Working 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved in customer support activities, handling more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have experience leading support teams within a SaaS or technology environment and who are passionate about delivering exceptional customer experiences. You'll bring a combination of leadership capability, operational thinking and customer focus, together with the ability to work collaboratively across multiple teams. We're particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity to join a growing business where customer experience is a key priority and where support plays an important role in the wider success of the organisation. You'll have the chance to lead an established team, influence how support operates and contribute to the continued development of a business serving customers across multiple international markets. Benefits 25 days annual leave plus bank holidays Additional holiday entitlement with length of service, increasing up to 30 days NEST pension scheme with salary sacrifice available Perkbox membership with access to discounts, rewards and wellbeing benefits Hybrid working environment Location This role is based in central Brighton. The successful candidate will be expected to work from the Brighton office approximately 2-3 days per week as part of a hybrid working arrangement. Applicants should be comfortable with this level of office attendance before applying.
Jun 20, 2026
Full time
Customer Support Lead Central Brighton Hybrid Working 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play an important role in ensuring customer issues are resolved effectively, support insights are shared across the business and opportunities for improvement are identified. The role also offers the opportunity to help drive greater efficiency through process improvement, automation and the use of AI within support workflows. The Role As Customer Support Lead, you'll be responsible for leading and supporting a team of three Customer Support Executives, providing coaching, direction and clear priorities while helping to build a high-performing support culture. Alongside day-to-day team leadership, you'll remain actively involved in customer support activities, handling more complex issues and supporting the team during periods of high demand. You'll work across the wider business to improve support processes, define service standards and ensure customer feedback is used to help inform future product improvements. Key areas of responsibility include: Leading, coaching and developing the support team Managing escalated customer support issues Improving support processes, standards and performance measures Acting as a key voice for customer feedback and support insights Working closely with Product, Engineering and Customer Success teams Identifying opportunities to utilise AI and automation within support Managing and optimising support tooling, including Freshdesk and HubSpot Supporting global consistency of service delivery and support processes Developing and maintaining support documentation and knowledge resources About You We're interested in speaking with candidates who have experience leading support teams within a SaaS or technology environment and who are passionate about delivering exceptional customer experiences. You'll bring a combination of leadership capability, operational thinking and customer focus, together with the ability to work collaboratively across multiple teams. We're particularly interested in individuals with experience in: Managing or leading customer support teams SaaS customer support environments Support and CRM platforms such as Freshdesk, HubSpot or similar tools Support workflows, automation and process improvement Customer support reporting and performance metrics AI and automation within support environments Building effective working relationships across customer-facing and technical teams Why Apply? This is an opportunity to join a growing business where customer experience is a key priority and where support plays an important role in the wider success of the organisation. You'll have the chance to lead an established team, influence how support operates and contribute to the continued development of a business serving customers across multiple international markets. Benefits 25 days annual leave plus bank holidays Additional holiday entitlement with length of service, increasing up to 30 days NEST pension scheme with salary sacrifice available Perkbox membership with access to discounts, rewards and wellbeing benefits Hybrid working environment Location This role is based in central Brighton. The successful candidate will be expected to work from the Brighton office approximately 2-3 days per week as part of a hybrid working arrangement. Applicants should be comfortable with this level of office attendance before applying.
