Tenancy Support Officer

Tenancy Support Officer Location: Rugby Pay Rate: 17.18 per hour PAYE Contract: Temporary (3 Months)
We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently.
Key Responsibilities

• Deliver tailored tenancy support and develop individual support plans.
• Support tenants with budgeting, debt management, income maximisation, and welfare benefits.
• Work closely with Housing Officers, Revenues Teams, and external agencies.
• Signpost customers to local services and support networks.
• Maintain accurate records and case notes.
• Assist in resolving tenancy issues, including rent arrears and tenancy breaches.
• Support vulnerable tenants to achieve positive outcomes and maintain stable housing.

Requirements

Minimum 2 years' experience in a customer-focused or housing-related role. Knowledge of welfare benefits, housing support services, and tenancy sustainment. Strong communication, report writing, and organisational skills. Ability to manage a varied caseload and work independently. Experience dealing with vulnerable customers and complex needs. Good IT skills and attention to detail. Full UK driving licence.

This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.