Location : West London (Hybrid working) Job Type : Permanent, Full-Time Salary : £30,000 - £35,000 per annum + bonus Reed is working with a fast-growing and highly respected organisation within the UK energy sector to recruit a Complaints Handler & Quality Analyst . This is an excellent opportunity for someone with a background in customer service, complaints, or operations who is looking to develop further into quality assurance, customer experience, and process improvement within a supportive and fast-growing business. Complaint Handling Manage and investigate customer complaints and escalations in line with internal procedures Review account history, billing data, communications, and supporting evidence Work cross-functionally to identify root causes and support effective resolutions Draft clear, well-structured customer responses and investigation summaries Monitor case progress to ensure deadlines are met Identify recurring issues, trends, and customer pain points Maintain accurate records and support reporting activity Quality Assurance & Analysis Review calls, emails, and tickets against defined quality standards Assess tone, accuracy, professionalism, and overall customer experience Provide feedback to support coaching and performance improvement Identify trends, training needs, and process improvement opportunities Collaborate with operational teams to improve service delivery and outcomes About You Experience in customer service, customer operations, or complaints handling Exposure to complaints, escalations, or quality monitoring (desirable) Excellent attention to detail with strong analytical thinking Ability to investigate issues across systems and identify root causes Very comfortable working with data (Excel skills advantageous) If you are interested in this opportunity, please apply with your updated CV and reach out to .
Jun 27, 2026
Full time
Location : West London (Hybrid working) Job Type : Permanent, Full-Time Salary : £30,000 - £35,000 per annum + bonus Reed is working with a fast-growing and highly respected organisation within the UK energy sector to recruit a Complaints Handler & Quality Analyst . This is an excellent opportunity for someone with a background in customer service, complaints, or operations who is looking to develop further into quality assurance, customer experience, and process improvement within a supportive and fast-growing business. Complaint Handling Manage and investigate customer complaints and escalations in line with internal procedures Review account history, billing data, communications, and supporting evidence Work cross-functionally to identify root causes and support effective resolutions Draft clear, well-structured customer responses and investigation summaries Monitor case progress to ensure deadlines are met Identify recurring issues, trends, and customer pain points Maintain accurate records and support reporting activity Quality Assurance & Analysis Review calls, emails, and tickets against defined quality standards Assess tone, accuracy, professionalism, and overall customer experience Provide feedback to support coaching and performance improvement Identify trends, training needs, and process improvement opportunities Collaborate with operational teams to improve service delivery and outcomes About You Experience in customer service, customer operations, or complaints handling Exposure to complaints, escalations, or quality monitoring (desirable) Excellent attention to detail with strong analytical thinking Ability to investigate issues across systems and identify root causes Very comfortable working with data (Excel skills advantageous) If you are interested in this opportunity, please apply with your updated CV and reach out to .
Regulatory Advisor - 6 Months Contract - Farnborough Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 27, 2026
Contractor
Regulatory Advisor - 6 Months Contract - Farnborough Your new company Join a well-established and customer-focused organisation operating within a regulated environment. The business is committed to delivering excellent customer outcomes and maintaining the highest standards of regulatory compliance. Due to continued growth, an opportunity has arisen for a Regulatory Administration Executive to support a busy Regulations team. Your new role As a Regulatory Advisor, you will play a key role in supporting the day-to-day operations of the Regulations team. You will be responsible for managing and triaging high volumes of emails across multiple mailboxes, logging DSARs (Data Subject Access Requests), complaints, and claims within regulatory timescales, and ensuring service level agreements are consistently met. Key responsibilities include: Logging DSARs, complaints, and claims within 24 hours of receipt. Issuing acknowledgement letters to customers and Claims Management Companies (CMCs) within regulatory deadlines. Managing multiple shared mailboxes and processing correspondence efficiently. Monitoring daily exception reports to ensure compliance with SLAs. Obtaining call recordings and supporting DSAR requests. Contacting customers and CMCs where required to resolve queries. Supporting monthly CCA remediation activities. Assisting with FOS (Financial Mediator Service) referrals and invoicing processes. Supporting complaints and commission case handlers with administrative activities. Managing bulk imports and duplicate complaint records within internal systems. Preparing and distributing weekly and monthly regulatory reporting schedules. Identifying trends across complaints, claims, and DSARs and reporting findings to senior stakeholders. What you'll need to succeed To be successful in this role, you will have: Strong administrative and organisational skills. Excellent attention to detail and accuracy. The ability to prioritise workload effectively and work under pressure. Strong communication skills, both written and verbal. The ability to work independently and collaboratively within a team environment. Good working knowledge of Microsoft Office applications. Previous experience within an administrative and customer service environment. Experience working within a complaint handling, regulatory, or compliance-related function. Experience within the Automotive or Regulated Financial Services sector would be advantageous. What you'll get in return Competitive salary package. Opportunity to work within a supportive and collaborative team. Exposure to a highly regulated and business-critical function. Career development and progression opportunities. Comprehensive training and ongoing professional development. Flexible and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Complaints Team Leader (Social Housing Repairs) Location: Basildon Salary: 35,000 per annum Contract Type: Full-time, Permanent About the Role Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement? We are looking for an exceptional Customer Complaints Team Leader to champion our "right first time" quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents. You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets. Key Responsibilities Team Leadership & Performance: Manage, motivate, and mentor a small team of complaints handlers, conducting regular 1:1s, team meetings, and performance coaching sessions. Complaints Resolution: Act as an escalation point for complex or sensitive resident complaints, resolving issues swiftly while building trusted, professional relationships with customers. WIP & Data Management: Keep a sharp eye on Work in Progress (WIP) and contact centre KPIs, using performance data to drive productivity, mitigate operational risks, and spot trends. Continuous Improvement: Promote a strong "right first time" culture across all contact channels, identifying areas for innovation and system improvements. Operational Reporting: Confidently utilize internal IT platforms and Microsoft Office tools to pull reports, support cost reviews, and track business targets (including turnover, absence, and diversity markers). What We Are Looking For Social Housing Repairs Background: Essential. You must bring a strong understanding of the unique pressures, priorities, and tenant dynamics involved in delivering high-quality housing repairs and maintenance services. Supervisory Experience: Proven experience leading, managing, and developing a small team within a customer service or contact centre environment. Complaints Mastery: A track record of handling, investigating, and resolving complex customer grievances with an empathetic, proactive, and solution-focused approach. Data & WIP Literate: Comfortable managing workloads through metrics, with a strong understanding of how to interpret data to maximize customer satisfaction. Tech-Savvy: Excellent working knowledge of Microsoft Office (Word, Excel, and PowerPoint) and the confidence to master internal housing/operational databases quickly. What's on Offer? A competitive salary of 35,000 per annum. A friendly, supportive, and driven working environment. To Apply If you have the social housing repairs experience and the leadership skills to take our customer experience to the next level, please apply with your CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 27, 2026
Full time
Customer Complaints Team Leader (Social Housing Repairs) Location: Basildon Salary: 35,000 per annum Contract Type: Full-time, Permanent About the Role Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement? We are looking for an exceptional Customer Complaints Team Leader to champion our "right first time" quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents. You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets. Key Responsibilities Team Leadership & Performance: Manage, motivate, and mentor a small team of complaints handlers, conducting regular 1:1s, team meetings, and performance coaching sessions. Complaints Resolution: Act as an escalation point for complex or sensitive resident complaints, resolving issues swiftly while building trusted, professional relationships with customers. WIP & Data Management: Keep a sharp eye on Work in Progress (WIP) and contact centre KPIs, using performance data to drive productivity, mitigate operational risks, and spot trends. Continuous Improvement: Promote a strong "right first time" culture across all contact channels, identifying areas for innovation and system improvements. Operational Reporting: Confidently utilize internal IT platforms and Microsoft Office tools to pull reports, support cost reviews, and track business targets (including turnover, absence, and diversity markers). What We Are Looking For Social Housing Repairs Background: Essential. You must bring a strong understanding of the unique pressures, priorities, and tenant dynamics involved in delivering high-quality housing repairs and maintenance services. Supervisory Experience: Proven experience leading, managing, and developing a small team within a customer service or contact centre environment. Complaints Mastery: A track record of handling, investigating, and resolving complex customer grievances with an empathetic, proactive, and solution-focused approach. Data & WIP Literate: Comfortable managing workloads through metrics, with a strong understanding of how to interpret data to maximize customer satisfaction. Tech-Savvy: Excellent working knowledge of Microsoft Office (Word, Excel, and PowerPoint) and the confidence to master internal housing/operational databases quickly. What's on Offer? A competitive salary of 35,000 per annum. A friendly, supportive, and driven working environment. To Apply If you have the social housing repairs experience and the leadership skills to take our customer experience to the next level, please apply with your CV today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Jun 26, 2026
Full time
Claims Handler/Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Claims Handler/Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Claims Handler/Repairs Administrator role, then please apply now!
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Jun 26, 2026
Full time
Repairs Administrator Location: Tyne and Wear district Salary: GBP28,000 - GBP30,000 per year Hours: 37.5 hours per week, between the hours of 8am - 6pm. Job type: Full-time, permanent (potential for flexible working) As a Repairs Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of an exciting team, where you can make a difference. Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Requirements: Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations If you feel like you meet the above criteria for the Repairs Administrator role, then please apply now!
Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Jun 26, 2026
Full time
Working hours: Full time - 37 hours per week Schedule type: Hybrid working - expected office days 2 days per week (after initial 6 weeks training). However, this is dependent on business needs. The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Customer Complaints Handler, you'll join a forward-thinking customer service & engagement team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you'll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: Ensure a high-quality, fair complaints handling process that resolves issues promptly, improves satisfaction, and reinforces trust between Raven and its residents. Act on customer feedback by listening, analysing complaints, and ensuring the voice of the customer is reflected in service improvements. Engage directly with customers, including via social media, to ensure concerns are heard, addressed, and responded to in a timely and empathetic manner. Improve complaint resolution outcomes by identifying root causes of dissatisfaction, reducing repeat contacts, and feeding insights into service redesign. Ensure full compliance with the Housing Ombudsman Complaint Handling Code and act as first point of contact for the Housing Ombudsman Service, providing accurate and timely information to caseworkers and legal teams. What you'll bring We're looking for someone who: Will bring excellent GDPR and data protection legislation knowledge. Proven experience of providing customer service in a housing association or similar regulated sector. An understanding of regulatory requirements and standards for complaint handling. Knowledge of Risk, Governance and Assurance in the Housing Sector. Why join Raven? At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
Call Handler - Social Housing Repairs and Maintenance Based in Kingston, London Permanent, full time £12.71 - £13.71 To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance! Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston. Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. Key duties & responsibilities: Provide our clients and customers with excellent, first contact resolution services across multiple channels. Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures. Able to make up to 60 calls per day and amending appointments on the system as required. Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone. Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour) IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this fantastic opportunity please apply online now, or call Meg on for more information.
Jun 26, 2026
Seasonal
Call Handler - Social Housing Repairs and Maintenance Based in Kingston, London Permanent, full time £12.71 - £13.71 To be considered for this position you must have experience working within a similar role in social housing, repairs & maintenance or facilities maintenance! Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston. Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. Key duties & responsibilities: Provide our clients and customers with excellent, first contact resolution services across multiple channels. Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures. Able to make up to 60 calls per day and amending appointments on the system as required. Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone. Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour) IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this fantastic opportunity please apply online now, or call Meg on for more information.
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Jun 26, 2026
Full time
Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client's growing team in Hertfordshire. This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service. Key Responsibilities Handling inbound and outbound telephone calls Responding to email and written enquiries Managing customer accounts and case updates Negotiating suitable arrangements and resolving queries Maintaining accurate records and updating internal systems Reviewing account information and supporting case progression Identifying and escalating complaints where required Achieving individual and team performance targets Desirable Experience Previous call centre, customer service or contact centre experience Experience handling complaints or customer disputes Experience within property, legal, financial or professional services environments This is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow. If this sounds like something of interest, please apply now
Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.
Jun 25, 2026
Full time
Claims Handler - Bristol (Full Time) About the Role Join a growing claims team handling pre-litigated matters from first notification through to resolution. You'll manage your own caseload, support insured professionals, and work closely with insurers to deliver a high-quality, efficient claims service. Key Responsibilities Manage a varied caseload, reviewing cover, investigating claims and advising insureds. Negotiate settlements within delegated authority. Support insured professionals in responding to complaints and claims. Meet SLA and KPI standards for both internal and insurer requirements. Maintain accurate case records on the case management system. Prepare reports for insurer clients. Identify trends and risks and escalate where needed. What You'll Bring Claims handling experience with good technical understanding. Confident communication and relationship-building skills. A proactive, commercial approach with the ability to prioritise effectively. A collaborative mindset and commitment to high-quality service delivery. Strong attention to detail and confidence using case management systems. Location Based in Central Bristol within easy reach of the train and bus links. This is a hybrid role where you can work 3 days remotely, and required to work 2 days in the office. Culture & Benefits You'll join a supportive, inclusive team that values diverse thinking and flexible working. A comprehensive benefits package is included, covering wellbeing, financial rewards, work-life balance and professional development. A competitive salary is on offer for the role. Please click on apply, or contact Lucy at Pertemps for a confidential chat about the role.
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you.
Jun 25, 2026
Contractor
Customer Resolution Executive; Complaints Handler Customer Resolution Executive Farnborough (Hybrid Working) Long-term Opportunity About the Role We are recruiting for a Regulatory Complaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolve complaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards. You'll play a key role in protecting the organisation's reputation while delivering a high-quality experience for customers and third-party partners. What You'll Be Doing Investigate and resolve customer complaints and claims within regulatory timeframes Respond to voluntary disclosures from third-party firms Manage ongoing customer and third-party communication, including follow-ups and occasional outbound calls Ensure compliance with FCA complaint handling rules (DISP) and issue holding responses where required Track complaint and claim progress, identifying trends and risks Log and manage breaches, including carrying out root-cause analysis Support handling of FOS complaints, CCA remediation, and bulk voluntary disclosure responses Manage daily action reports and maintain accurate records Collaborate with colleagues and contribute to continuous process improvement initiatives Handle sensitive or vulnerable customer cases with professionalism and empathy About You To succeed in this role, you'll be highly organised, analytical, and confident working in a regulated environment. You will have: Experience in customer service, complaints handling, or regulated environments (automotive or financial services preferred) Strong understanding of FCA regulations (DISP) and consumer protection principles Excellent communication and interpersonal skills Ability to prioritise workload, meet deadlines, and work independently Strong attention to detail and problem-solving ability Confident using Microsoft Office and internal systems A proactive mindset with a focus on continuous improvement Desirable: Knowledge of motor trade law or regulatory bodies What's in It for You Opportunity to work with a globally recognised premium brand Exposure to complex regulatory and complaint-handling processes A collaborative team environment with strong support Opportunities to develop expertise in compliance, investigation, and customer experience Hybrid working and competitive benefits Why Join? This is a fantastic opportunity to work in a role that combines customer focus, analytical thinking, and regulatory compliance, where your work directly impacts customer outcomes and business integrity. Apply Now If you're passionate about delivering excellent customer outcomes and thrive in a structured, regulated environment, we'd love to hear from you.
About the Role We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. Key Responsibilities Log, investigate, and manage customer complaints in accordance with company procedures Maintain accurate records of all communications and case updates Liaise with internal departments to resolve customer issues effectively Ensure complaints are acknowledged and responded to within agreed timescales Provide clear and concise written and verbal responses to customers Escalate complex or high-risk complaints where necessary Monitor complaint trends and support continuous improvement initiatives Deliver excellent customer service at all times Handle inbound customer calls in a professional and empathetic manner Skills & Experience Required Previous experience in a customer service , complaints handling , or housing environment Strong communication skills (both written and verbal) Ability to remain calm, patient, and professional in challenging situations Excellent attention to detail and organisational skills Confident working with systems and maintaining accurate records Problem-solving mindset with a customer-first approach Ability to work independently and as part of a team Desirable (but not essential) Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare) Knowledge of complaint handling frameworks or compliance standards Familiarity with CRM systems What We Offer Competitive salary and benefits package Ongoing training and development opportunities Supportive and collaborative working environment Opportunities for career progression For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin
Jun 25, 2026
Seasonal
About the Role We are looking for a proactive and customer-focused Customer Service Complaints Administrator & Call Handler to join our team. This role is for about 6 months however could be extended for the right candidate. This is a hybrid role offering flexibility. This role is key in ensuring that all customer enquiries and complaints are handled efficiently, professionally, and in line with company policies and regulatory requirements. You will act as the first point of contact for customers, mainly managing supporting the administration of complaint cases from initial contact through to resolution but with some telephone calls. Key Responsibilities Log, investigate, and manage customer complaints in accordance with company procedures Maintain accurate records of all communications and case updates Liaise with internal departments to resolve customer issues effectively Ensure complaints are acknowledged and responded to within agreed timescales Provide clear and concise written and verbal responses to customers Escalate complex or high-risk complaints where necessary Monitor complaint trends and support continuous improvement initiatives Deliver excellent customer service at all times Handle inbound customer calls in a professional and empathetic manner Skills & Experience Required Previous experience in a customer service , complaints handling , or housing environment Strong communication skills (both written and verbal) Ability to remain calm, patient, and professional in challenging situations Excellent attention to detail and organisational skills Confident working with systems and maintaining accurate records Problem-solving mindset with a customer-first approach Ability to work independently and as part of a team Desirable (but not essential) Experience within a regulated environment (e.g., financial services, housing, utilities, or healthcare) Knowledge of complaint handling frameworks or compliance standards Familiarity with CRM systems What We Offer Competitive salary and benefits package Ongoing training and development opportunities Supportive and collaborative working environment Opportunities for career progression For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge Please also request Andrea or Maxine on Linkedin
Client Contact Senior Consultant Location: Swindon (Hybrid - 3 days in office, 2 days from home) Salary: Up to £41,000 + bonus + excellent benefits The Opportunity We're looking for a Client Contact Senior Consultant to play a pivotal role in ensuring high-quality adviser interactions, strong customer outcomes, and full adherence to FCA principles. This is a highly visible role where you'll collaborate with internal teams and third-party providers, taking ownership of monitoring performance, identifying risks, and driving continuous improvement across customer contact activity. This opportunity is ideal for someone currently working as a Business Assessor, Complaints Handler, Quality Assessor , or similar within financial services. Key Responsibilities Support delivery of the Client Contact Programme, ensuring adherence to processes, standards, and guidelines Oversee third-party providers, ensuring performance meets agreed SLAs and quality standards Conduct adviser surveys to proactively identify risks and areas for improvement Own and deliver supplier training, ensuring scripts are accurate and compliant Act as an escalation point for complex issues and provide clear reporting Monitor breaches and identify emerging trends and risks Build strong stakeholder relationships to embed insights and drive improvements What We're Looking For Strong financial services experience, ideally within wealth products Good understanding of FCA regulation and customer outcome standards Level 4 Diploma (or working towards) is advantageous Confident communicator, able to influence and build relationships at all levels Comfortable managing challenging conversations and high-pressure situations Analytical mindset with strong problem-solving and commercial awareness What's in it for You Salary up to £41,000 On-target bonus of 10% Pension matched up to 5% Critical illness cover, income protection & death in service 27 days holiday + bank holidays (option to buy more) Flexible benefits including private medical & dental cover Hybrid working (3 days in Swindon office, 2 days from home) Why Join? You'll be joining a fast-paced, growing organisation with a strong focus on employee development, inclusivity, and work-life balance . This is a business that invests in its people, encourages individuality, and provides genuine opportunities to progress your career.
Jun 24, 2026
Full time
Client Contact Senior Consultant Location: Swindon (Hybrid - 3 days in office, 2 days from home) Salary: Up to £41,000 + bonus + excellent benefits The Opportunity We're looking for a Client Contact Senior Consultant to play a pivotal role in ensuring high-quality adviser interactions, strong customer outcomes, and full adherence to FCA principles. This is a highly visible role where you'll collaborate with internal teams and third-party providers, taking ownership of monitoring performance, identifying risks, and driving continuous improvement across customer contact activity. This opportunity is ideal for someone currently working as a Business Assessor, Complaints Handler, Quality Assessor , or similar within financial services. Key Responsibilities Support delivery of the Client Contact Programme, ensuring adherence to processes, standards, and guidelines Oversee third-party providers, ensuring performance meets agreed SLAs and quality standards Conduct adviser surveys to proactively identify risks and areas for improvement Own and deliver supplier training, ensuring scripts are accurate and compliant Act as an escalation point for complex issues and provide clear reporting Monitor breaches and identify emerging trends and risks Build strong stakeholder relationships to embed insights and drive improvements What We're Looking For Strong financial services experience, ideally within wealth products Good understanding of FCA regulation and customer outcome standards Level 4 Diploma (or working towards) is advantageous Confident communicator, able to influence and build relationships at all levels Comfortable managing challenging conversations and high-pressure situations Analytical mindset with strong problem-solving and commercial awareness What's in it for You Salary up to £41,000 On-target bonus of 10% Pension matched up to 5% Critical illness cover, income protection & death in service 27 days holiday + bank holidays (option to buy more) Flexible benefits including private medical & dental cover Hybrid working (3 days in Swindon office, 2 days from home) Why Join? You'll be joining a fast-paced, growing organisation with a strong focus on employee development, inclusivity, and work-life balance . This is a business that invests in its people, encourages individuality, and provides genuine opportunities to progress your career.
Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.
Jun 24, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Full Time, Permanent Based in Hackney £38,000 - £42,000 per annum Here at Howells, we are working with a leading Social Housing Repairs & Maintenance Contractor to recruit an experienced Customer Service Manager to join their team based in Hackney. As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. You will ensure operatives' diaries are effectively planned, resources are maximised, service levels are achieved, and key operational performance targets are met. This is a hands-on management role requiring strong leadership experience, excellent planning skills, and the ability to monitor and report on KPI performance. Key Responsibilities Manage, motivate and develop a team of Schedulers, Planners and Customer Service Advisors. Oversee the planning and scheduling of repairs and maintenance appointments for a large mobile workforce. Ensure operatives' diaries are fully optimised to maximise productivity and customer satisfaction. Monitor scheduling performance and produce regular KPI reports for senior management. Drive improvements in appointment management, productivity, right-first-time performance and overall service delivery. Manage escalated scheduling issues and customer complaints relating to repairs appointments. Work closely with operational management teams to ensure resources are effectively allocated and contractual targets are achieved. Essential Experience Previous experience within Social Housing Repairs & Maintenance is essential. Proven experience managing a scheduling/planning team within a repairs, maintenance, housing or facilities management environment. Experience overseeing operative diaries and workforce planning for a mobile workforce. Strong understanding of repairs scheduling and resource allocation. Experience producing and analysing KPI reports and using data to drive operational improvements. Demonstrable people management experience, including coaching, performance management and team development. Strong IT skills and experience using scheduling/planning systems. Excellent organisational, communication and stakeholder management skills. This is an excellent opportunity for an experienced Cusromer Service Manager looking to join a market-leading contractor and play a key role in delivering an efficient repairs service across a busy social housing contract. For more information and your chance of securing this role, please apply online today.
Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £16,000 - £24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 24, 2026
Full time
Join Our Team as a Customer Care Complaints Handler! Are you passionate about delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Complaints Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: £16,000 - £24,000 Working Pattern: Part Time (Wednesday - Friday) Location: In Office Role Overview: As a Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. Your role will focus on two pivotal areas: complaint handling and supporting regulatory requirements. Your strong analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, particularly in complaints handling. Skills: Strong analytical skills and exceptional attention to detail, with a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. If you are ready to make a difference and join a team that values your skills and expertise, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Would you like to work for a successful, market leading company where people genuinely matter? If so, this Aftersales Administrator role could be just for you. As well as great benefits and prospects, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a starting salary of 27,000 (rising to 28,000 after 6 months' probation) and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more! What will you be doing as Aftersales Administrator: Working as a team of 2 within the Aftersales Team you will provide resolutions to any issues customers may have with their orders. Duties will include: Dealing mostly with customer complaints and resolving issues via email and telephone Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams Liaising with internal departments, suppliers and couriers Dealing with invoice and credit note queries Improving customer service procedures, policy and standards Liaising with the management team to improve customer service We would LOVE to hear from you if you have the following skills and experience: Previous experience in a business to business customer service based role Experience dealing with complaint handling would be beneficial Someone who is genuinely passionate about resolving customer issues and finding solutions to problems Has the ability to work efficiently under pressure, prioritising workload to meet deadlines Comfortable using Word, Excel and email What will you get in return for your work as Aftersales Administrator: A salary of 27,000 (rising to 28,000 after probation period) 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off! An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a real family feel where everyone works well together If this sounds like a Customer Service or Complaints Handler ole you would LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Jun 24, 2026
Full time
Would you like to work for a successful, market leading company where people genuinely matter? If so, this Aftersales Administrator role could be just for you. As well as great benefits and prospects, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team. There is a starting salary of 27,000 (rising to 28,000 after 6 months' probation) and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more! What will you be doing as Aftersales Administrator: Working as a team of 2 within the Aftersales Team you will provide resolutions to any issues customers may have with their orders. Duties will include: Dealing mostly with customer complaints and resolving issues via email and telephone Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams Liaising with internal departments, suppliers and couriers Dealing with invoice and credit note queries Improving customer service procedures, policy and standards Liaising with the management team to improve customer service We would LOVE to hear from you if you have the following skills and experience: Previous experience in a business to business customer service based role Experience dealing with complaint handling would be beneficial Someone who is genuinely passionate about resolving customer issues and finding solutions to problems Has the ability to work efficiently under pressure, prioritising workload to meet deadlines Comfortable using Word, Excel and email What will you get in return for your work as Aftersales Administrator: A salary of 27,000 (rising to 28,000 after probation period) 21 days holiday plus bank holidays, rising to 24 days Your birthday as an extra day off! An early Friday finish every other week Free parking Pension scheme Regular staff rewards and social events Staff discount Support for your charity work Staff referral bonus Great career prospects Fabulous working environment with a real family feel where everyone works well together If this sounds like a Customer Service or Complaints Handler ole you would LOVE, please send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Michael Page Business Support
Manchester, Lancashire
I am working exclusively with Zuto to recruit for a Complaints Manager which requires someone with strong organisational skills and a keen eye for detail to oversee and resolve customer complaints effectively. Applicants need to be aware of FCA regulations. This is a permanent position, offering the chance to contribute to the improvement of customer satisfaction and operational excellence. Client Details Sat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences. The company values structured processes and results-oriented professionals to drive success. Description Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance. Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement. Conducted regular coaching, performance reviews and development planning to support individual and team growth. Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards. Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames. Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all complaint activities. Partnered with Compliance and Risk teams to identify, assess and mitigate regulatory and operational risks. Built and maintained effective relationships with key stakeholders across Operations, Compliance, Risk, Sales and Customer Experience functions. Profile A successful Complaints Manager should have: Demonstrated success in leading complaints teams within FCA-regulated environments. Extensive experience managing and developing large-scale operational teams, typically comprising 15 or more colleagues. In-depth knowledge of FCA DISP regulations, Consumer Duty requirements and industry best practices in complaint handling. Strong leadership and coaching capabilities, with a proven ability to enhance performance, engagement and team effectiveness. Skilled in managing complaint-related KPIs, service level agreements, quality assurance frameworks and regulatory time frames. Highly analytical, with the ability to interpret complaint trends, identify root causes and drive continuous improvement initiatives. Excellent communication and stakeholder management skills, with the ability to build effective relationships across all levels of the business. Able to balance commercial priorities with regulatory obligations and fair customer outcomes. Customer centric approach combined with sound regulatory judgement and decision-making skills. Job Offer A competitive salary of £40,000 Comprehensive benefits package to support your professional and personal needs. Opportunities for professional development and career progression. A collaborative work environment in the financial services industry. EAP scheme
Jun 23, 2026
Full time
I am working exclusively with Zuto to recruit for a Complaints Manager which requires someone with strong organisational skills and a keen eye for detail to oversee and resolve customer complaints effectively. Applicants need to be aware of FCA regulations. This is a permanent position, offering the chance to contribute to the improvement of customer satisfaction and operational excellence. Client Details Sat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences. The company values structured processes and results-oriented professionals to drive success. Description Led, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance. Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement. Conducted regular coaching, performance reviews and development planning to support individual and team growth. Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards. Ensured complaints were thoroughly investigated, resolved fairly and completed within prescribed regulatory time frames. Maintained adherence to FCA regulations, Consumer Duty requirements and internal governance policies across all complaint activities. Partnered with Compliance and Risk teams to identify, assess and mitigate regulatory and operational risks. Built and maintained effective relationships with key stakeholders across Operations, Compliance, Risk, Sales and Customer Experience functions. Profile A successful Complaints Manager should have: Demonstrated success in leading complaints teams within FCA-regulated environments. Extensive experience managing and developing large-scale operational teams, typically comprising 15 or more colleagues. In-depth knowledge of FCA DISP regulations, Consumer Duty requirements and industry best practices in complaint handling. Strong leadership and coaching capabilities, with a proven ability to enhance performance, engagement and team effectiveness. Skilled in managing complaint-related KPIs, service level agreements, quality assurance frameworks and regulatory time frames. Highly analytical, with the ability to interpret complaint trends, identify root causes and drive continuous improvement initiatives. Excellent communication and stakeholder management skills, with the ability to build effective relationships across all levels of the business. Able to balance commercial priorities with regulatory obligations and fair customer outcomes. Customer centric approach combined with sound regulatory judgement and decision-making skills. Job Offer A competitive salary of £40,000 Comprehensive benefits package to support your professional and personal needs. Opportunities for professional development and career progression. A collaborative work environment in the financial services industry. EAP scheme
An exciting opportunity has arisen for an experienced Commercial Account Executive /Account Handler to join a growing, professional insurance brokerage. The purpose of this role is to generate revenue, drive profitability, and deliver a high-quality, compliant service to commercial clients. You will manage existing accounts, develop new business opportunities, and provide full support to the Managing Director and wider team. Key Responsibilities New Business & Growth Proactively generate and convert new commercial business opportunities Identify cross-selling and referral opportunities Prospect new clients through marketing campaigns and promotional activity Account Management Manage a portfolio of commercial clients, including new business, renewals, and mid-term adjustments Assess risks and negotiate with insurers to secure appropriate cover Present recommendations to clients and ensure cover is placed on risk Handle claims efficiently and liaise with insurers and underwriters Monitor renewal lists and maintain accurate reporting data Compliance & Administration Ensure all activities comply with FCA regulations and company procedures Maintain accurate client records, files, and documentation Manage complaints in line with regulatory requirements Maintain diary systems and ensure timely follow-up of all client communications Performance & Development Achieve agreed KPIs, including new business, renewals, cross-selling, and profitability Maintain high levels of customer service and professional standards Participate in ongoing training in line with the company s Training & Competence programme The Ideal Candidate Previous experience in a Commercial Account Executive or Account Handler role Strong knowledge of commercial insurance products and risk assessment Proven ability to generate new business and manage renewals Excellent negotiation and client relationship skills Strong understanding of FCA compliance and regulatory requirements Highly organised with strong attention to detail Ability to work to targets and deadlines What s on Offer Salary from £30,000+ (depending on experience) Opportunity to grow within a professional and supportive environment Long-term career progression
Jun 23, 2026
Full time
An exciting opportunity has arisen for an experienced Commercial Account Executive /Account Handler to join a growing, professional insurance brokerage. The purpose of this role is to generate revenue, drive profitability, and deliver a high-quality, compliant service to commercial clients. You will manage existing accounts, develop new business opportunities, and provide full support to the Managing Director and wider team. Key Responsibilities New Business & Growth Proactively generate and convert new commercial business opportunities Identify cross-selling and referral opportunities Prospect new clients through marketing campaigns and promotional activity Account Management Manage a portfolio of commercial clients, including new business, renewals, and mid-term adjustments Assess risks and negotiate with insurers to secure appropriate cover Present recommendations to clients and ensure cover is placed on risk Handle claims efficiently and liaise with insurers and underwriters Monitor renewal lists and maintain accurate reporting data Compliance & Administration Ensure all activities comply with FCA regulations and company procedures Maintain accurate client records, files, and documentation Manage complaints in line with regulatory requirements Maintain diary systems and ensure timely follow-up of all client communications Performance & Development Achieve agreed KPIs, including new business, renewals, cross-selling, and profitability Maintain high levels of customer service and professional standards Participate in ongoing training in line with the company s Training & Competence programme The Ideal Candidate Previous experience in a Commercial Account Executive or Account Handler role Strong knowledge of commercial insurance products and risk assessment Proven ability to generate new business and manage renewals Excellent negotiation and client relationship skills Strong understanding of FCA compliance and regulatory requirements Highly organised with strong attention to detail Ability to work to targets and deadlines What s on Offer Salary from £30,000+ (depending on experience) Opportunity to grow within a professional and supportive environment Long-term career progression
Complaints Handler Based in Hinckley 5 days a week on site Paying 26k - 28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Jun 22, 2026
Full time
Complaints Handler Based in Hinckley 5 days a week on site Paying 26k - 28k DOE We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managing workflow tasks accurately and within agreed timescales Working towards collection, outbound call and Direct Debit targets About You Minimum of 2 years' experience within complaints handling or a similar role Confident communicator with strong telephone skills Positive, resilient and target driven Strong negotiation and problem-solving abilities Able to work effectively in a fast-paced environment Good attention to detail and organisational skills 51701CHR INDHIN The Portfolio Group are acting on behalf of our client in recruiting for this position.
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jun 22, 2026
Full time
Complaints Handler - Banking & Financial Services (Remote) We are currently recruiting on behalf of a leading client for multiple Complaints Handler roles within a Banking & Financial Services environment. Our client is recognised for delivering outstanding customer experience and is looking to strengthen their Financial Services complaints team due to continued growth. Start Dates: Various throughout 2026 Salary: From 30,000 per annum Location: Work From Home Training: 2 weeks training + 2 weeks Grad Bay Contract: Permanent, Full Time (40 hours) - fully flexible required Job Profile Summary We are looking for a highly motivated individual who consistently delivers on customer promises and demonstrates strong knowledge of products, policies, and procedures across Financial Services workstreams. This Complaints Handler role involves working across medium complexity and regulated cases, ensuring all decisions are clearly communicated and understood by customers. Successful candidates will be confident working in a fast-paced Financial Services environment, adapting to change and managing multiple priorities effectively. You will ensure full adherence to policies, training & competence schemes, and risk frameworks at all times, while delivering excellent service in the resolution of complaints within SLAs and deadlines. Client values must be demonstrated at all times. Job Description A Complaints Handler will work within standard compliance processes, systems, and procedures, reporting any non-compliance issues appropriately. A Complaints Handler will prepare routine correspondence, reports, and documentation, ensuring accuracy and follow-up on outstanding issues. A Complaints Handler will investigate and resolve customer complaints, handling complex queries and ensuring fair outcomes in line with Financial Services regulations. A Complaints Handler will gather and input data from multiple sources to produce accurate reporting and case updates. A Complaints Handler will communicate with customers across multiple channels including phone, email, and written correspondence. Financial Services responsibilities include maintaining regulatory compliance, adhering to FCA requirements, and ensuring all complaint handling is completed fairly and within guidelines. Essential Experience: Minimum 12 months complaint handling experience in a regulated Financial Services environment in the UK Strong communication skills, both written and verbal Confident telephone manner with ability to build rapport and support customers effectively Excellent organisational skills with ability to manage workload and deadlines Strong objection handling skills while maintaining professionalism Background Checks: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Other associated screening Values we look for: Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship Don't wait, apply for your next exciting move! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)
Jun 22, 2026
Seasonal
Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)
