Job Description
Ocean Imports Operator
Ipswich (Office-based)Full-time, PermanentCompetitive salary + overtime + bonus
Reed are delighted to be partnering with a highly respected and well-established logistics organisation to recruit an Ocean Imports Operator to join their growing team in Ipswich.
This is an excellent opportunity for an experienced freight professional looking to join a collaborative, quality-driven business that truly values its people, offers stability, and promotes long-term career development.
Why apply?
- Join a well-structured and supportive team environment with experienced colleagues
- Opportunity to manage shipments end-to-end, giving you real ownership of your work
- Work for a business known for its strong client relationships and high service standards
- Access to overtime (paid at time and a half) during busier periods
- Clear progression with bonus scheme eligibility after probation
- Increasing holiday entitlement with service
- Access to an Employee Assistance Programme for 24/7 confidential support
The Role
You will play a key role in managing ocean import shipments from start to finish, ensuring a seamless experience for customers while maintaining high compliance and operational standards.
Key responsibilities include:
- Handling FCL & LCL import bookings from receipt through to completion
- Checking shipping documentation for accuracy and compliance
- Communicating with customers via phone and email, providing timely updates
- Preparing and completing customs declarations
- Coordinating deliveries with suppliers and hauliers
- Raising and issuing customer invoices
- Reviewing and approving supplier invoices
- Providing proof of delivery documentation
- Producing quotes and arranging bookings for new shipments
About You
To succeed in this role, you will bring:
- Proven experience within freight forwarding (ocean imports essential)
- Experience managing key customer accounts
- Strong attention to detail and ability to work accurately under pressure
- Excellent communication skills, both written and verbal
- A proactive approach and commitment to delivering high levels of service
Package & Benefits
- Monday to Friday: 09:00 - 17:30 (1-hour lunch)
- 23 days holiday + bank holidays (increasing with service)
- Overtime paid at time and a half
- 3-month probation, followed by bonus scheme enrolment
- Employee Assistance Programme
If you're looking for a role where you can take ownership, build strong client relationships, and be part of a close-knit, professional team, this is a fantastic opportunity to take the next step in your logistics career.
