Incident Manager

East Midlands (Hybrid - 1/2 days onsite)

Are you calm under pressure, decisive in the moment, and passionate about keeping critical systems running seamlessly?
We're partnering with a well-established organisation in the East Midlands to recruit an experienced Incident Manager with a background in healthcare environments and Microsoft Dynamics 365 (D365).

You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems.

Key responsibilities include:

• Leading incident management across low, medium, and high-priority events
• Coordinating internal teams and third-party suppliers to ensure rapid resolution
• Managing incidents impacting healthcare systems and patient-critical services
• Supporting and maintaining stability across Dynamics 365 (D365) platforms
• Prioritising incidents based on business and patient impact
• Driving root cause analysis and implementing preventative measures
• Continuously improving incident management processes and documentation
• Monitoring incident trends and identifying recurring issues
• Providing clear communication to stakeholders, including senior leadership
• Ensuring best practice is followed across IT and operational teams

You'll be confident, composed under pressure, and experienced in regulated or critical environments.

We're looking for someone with:

• Proven experience in incident management within healthcare or regulated sectors
• Strong working knowledge of Microsoft Dynamics 365 (D365) environments
• Excellent stakeholder management skills across technical and non-technical teams
• A proactive, solution-focused mindset
• The ability to make quick, effective decisions under pressure
• Strong organisational and prioritisation skills
• Experience in IT operations, service management, or similar roles
• ITIL v4 certification (or equivalent experience)

• Competitive salary
• Hybrid working (2 days onsite in the East Midlands)
• 25 days holiday + bank holidays
• Pension scheme & life assurance
• Private medical (after qualifying period)
• Ongoing learning and development opportunities
• Additional employee perks and discounts

This is an opportunity to join a forward-thinking organisation where your work directly supports critical systems and services, making a genuine impact in a healthcare-driven environment.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.