Entry level office based Customer Service role

If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer!

Location: Gloucester and Home BasedShift Pattern: Rotating shifts between 08:00-20:00 - 35 hours per weekWeek 1- 08:00-16:00 Office Based Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week)Week 3 - 08:00-16:00 Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week)

Purpose of the Role

Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.

Key Responsibilities

• Respond to customer queries via phone, email, chat, and letters.
• Update CRM systems with account changes and notes.
• Triage faults and schedule engineer visits.
• Assist with billing, payments, and account queries.
• Promote products and packages.
• Meet SLAs and KPIs to ensure high customer satisfaction.
• Collaborate with colleagues and contribute to team morale.
• Suggest relevant up-sell/cross-sell opportunities.

Skills & Experience

Essential:

• Strong communication and interpersonal skills.
• Confident IT skills.
• Ability to work in a fast-paced environment.
• Organised, self-motivated, and problem-solving mindset.

Benefits

• Up to 12% bonus
• Annual cost-of-living pay review
• 33 days holiday (incl. bank holidays) + option to buy 2 extra weeks
• Enhanced parental leave
• £1000 referral bonus
• Career development opportunities
• Award-winning inclusive culture

For immediate consideration to interview next week - please apply now!