Customer Service Administrator

Macildowie are working with this client based in Hinckley within the healthcare products industry to recruit a Customer Service Specialist.

This is a fantastic opportunity for an experienced customer service professional to join a collaborative and fast-paced environment, where delivering exceptional service and building strong customer relationships is at the heart of everything.

Salary: £24,000 - £27,000 (dependent on experience)Employment Type: PermanentWorking Arrangement: Office-based

The Role

You will play a key role in supporting the Customer Services function, ensuring all administrative and sales support processes run efficiently. Acting as a central point of contact for customers, you will manage orders, resolve queries, and support internal teams to ensure a seamless customer journey.

Key Responsibilities

• Managing inbound customer enquiries via telephone, email, and online platforms
• Processing customer orders accurately and efficiently
• Liaising with warehouse and production teams to ensure timely dispatch
• Providing delivery updates and managing expectations
• Handling customer complaints through to resolution
• Supporting field sales teams with administrative and customer follow-ups
• Maintaining accurate customer records and databases
• Processing returns, raising credit notes, and supporting stock control activities
• Assisting with general office administration and reporting

About You

• Previous experience in a customer-focused or administrative role
• Strong communication skills with a professional telephone manner
• Excellent attention to detail and organisational ability
• Confident using Microsoft Office, particularly Excel and Outlook
• Experience with Sage (ideally Sage 50) is advantageous
• A proactive and positive approach to problem-solving
• Ability to work effectively both independently and as part of a team

This is an excellent opportunity for someone looking to build a long-term career within a supportive business that values customer excellence and teamwork.