Business Rates Team Manager

About the Role

This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention.

Key Responsibilities

• Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes.
• Monitor service performance and drive continuous improvement across all aspects of the Business Rates function.
• Act as the Council's lead specialist on complex NNDR matters, including:
  • Small Business Rate Relief
  • Business Improvement Districts (BIDs)
  • Transitional Relief
  • Charitable Relief
  • Revaluations
  • Property Splits and Mergers
  • Part Occupation Relief
  • Valuation List Reconciliations
• Provide expert advice and guidance to senior managers, elected members and key stakeholders.
• Assess and model the impact of legislative changes, government grants and policy updates.
• Prepare reports, briefings and recommendations for senior leadership and members.
• Review processes and implement service improvements to ensure compliance and efficiency.
• Deliver training and guidance to staff on legislative changes, relief schemes and grant initiatives.
• Manage escalated and contentious cases, ensuring appropriate resolutions are achieved.
• Prepare responses to complaints and service challenges at Stage 1 level.

About You

We're looking for someone who can demonstrate:

• Extensive experience within Business Rates (NNDR) administration and management.
• Strong knowledge of business rates legislation, relief schemes and valuation processes.
• Experience leading and developing teams within a local authority revenues environment.
• Excellent analytical skills with the ability to model financial impacts and interpret legislation.
• Experience advising senior managers, elected members and stakeholders.
• Strong customer service, communication and complaint-handling skills.
• The ability to manage competing priorities and deliver results in a fast-paced environment.

Interested?

If you would like to be considered, please send:

• Your up-to-date CV
• Availability / notice period