Receptionist

Receptionist Winchester Salary 24,500

The Role

This is a highly visible, front-facing role at the heart of a vibrant charitable community in central Winchester. As the first point of contact, you'll create a warm, professional, and welcoming experience for residents, visitors, and stakeholders, whether face-to-face or over the phone. This is a full-time on-site role working Monday to Friday from (phone number removed)pm

Alongside delivering exceptional customer service, you'll play a key role in keeping daily operations running smoothly by offering flexible administrative support across multiple teams. From managing shared inboxes and coordinating diaries to supporting community events and communications, this role offers real variety and the opportunity to make a meaningful impact every day.

You'll also be instrumental in connecting people, supporting residents, guiding visitors, and helping ensure events, services, and communications are delivered seamlessly.

Key Responsibilities

• Deliver a welcoming and professional front-of-house experience, handling enquiries in person, by phone, or via email and directing them appropriately
• Act as a central hub of communication, confidently liaising with internal teams, residents, and external contacts
• Manage shared inboxes and calendars, ensuring bookings, appointments, and events are organised effectively
• Provide proactive administrative support across departments, adapting to changing priorities
• Coordinate meeting logistics, including preparing rooms, arranging refreshments, and resetting spaces
• Process payments (cash, card, and cheque) accurately and issue receipts where required
• Handle incoming and outgoing post, deliveries, and documentation efficiently and securely
• Support the creation and distribution of engaging resident communications, including newsletters, bulletins, and flyers
• Assist in organising and administering community events, social activities, and fundraising initiatives
• Maintain accurate contact lists and support effective communication across resident groups
• Provide hands-on support to residents, responding to queries and signposting them to the right support services
• Work closely with maintenance teams to communicate essential updates and coordinate property access for works
• Assist with administrative support for community activities as needed
• Ensure noticeboards and resident information points remain current and informative

Additional Expectations

• Always maintain strict confidentiality and professionalism
• Actively participate in training, development opportunities, and performance reviews
• Follow safeguarding practices and contribute to a safe and supportive environment
• Comply with all organisational policies, including health & safety procedures
• Take a flexible approach, supporting wider team needs and responsibilities as required

Skills

You will need to have experience of working in a similar office-based role

Competent in Word, Outlook, Email, Excel, Office 365 and Canva

Excellent communication and organisational skills

This is more than just an administrative role; it's an opportunity to make a genuine difference within a close-knit community. If you enjoy variety, take pride in delivering excellent service, and thrive in a people-focused environment, this role offers both purpose and impact.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.