Job Description
Customer Service & Order Processing Administrator
- Location: Alton
- Job Type: Full-time, Office-based
- Salary: £13.00 per hour, rising to £13.50 per hour after probation
- Temporary to Permanent
We are seeking a proactive and organised Customer Service & Order Processing Administrator to join our busy team in Alton. This role is perfect for someone who enjoys delivering excellent customer service and supporting day-to-day administrative operations in a fast-paced environment.
Day-to-day of the role:
- Act as the first point of contact for customer enquiries via phone, email, and online channels.
- Provide accurate information on products, pricing, and delivery times.
- Resolve queries and complaints in a professional and timely manner.
- Process customer orders accurately and efficiently within internal systems.
- Check order details, pricing, and delivery requirements.
- Liaise with internal teams to ensure smooth order fulfilment.
- Track order progress and update customers on any changes or delays.
- Maintain accurate customer records and documentation.
- Support with general administrative duties including data entry, reporting, and document management.
Required Skills & Qualifications:
- Previous experience in customer service, administration, or order processing.
- Strong attention to detail and high level of accuracy.
- Excellent communication skills, both written and verbal.
- Highly organised with the ability to manage multiple tasks.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with CRM or ERP systems is advantageous.
Benefits:
- Competitive hourly rate with clear pay progression after probation.
- Opportunity to join a supportive and collaborative team.
- Varied role with a mix of customer-facing and administrative duties.
- Stable, office-based position.
To apply for the Customer Service & Order Processing Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
About Reed