Temporary Customer Service Administrator

Customer Service Administrator

Wilmslow

13.50 per Hour

Monday-Friday

Hybrid Working: Mon-Wed in the office and Thurs & Fri at home

7hrs a day with 1hr lunch break: Flex between 8am-5.30pm

Start Date: 14th July - 2-month Temporary Role

Are you a dynamic and enthusiastic individual looking to make a significant impact in a vibrant team? Our client, located in the heart of Wilmslow town centre, is on the hunt for a Temporary Customer Service Administrator to support both their customers and the day-to-day operations of the business.

Your Role:
As a key player in this dynamic organisation, you will be responsible for:

• Managing Phone Lines: Handle inbound and outbound calls with professionalism and a friendly demeanour.
• Being the First Point of Contact: Provide exceptional service to customers, ensuring they feel valued and understood.
• Timely Communication: Respond to customer queries via phone and email, ensuring clear and accurate information is shared.
• Proactive Follow-Ups: Make outbound calls for follow-ups, appointment confirmations, and updates to keep customers informed.
• Managing the Customer Journey: Oversee the entire customer process from initial enquiry to completion.
• Coordinating Bookings: Schedule visits and appointments with both customers and internal teams.
• Supporting the Quoting Process: Assist in gathering information, arranging consultations and issuing quotations.
• Efficient Inbox Management: Ensure shared inboxes are monitored and all communications are addressed promptly.
• Accurate Record Keeping: Maintain customer records, databases and Excel trackers to ensure data integrity.
• Liaising with Internal Teams: Collaborate with different departments to ensure smooth communication and project delivery.
• General Administrative Support: Assist with various tasks across the business, contributing to overall efficiency.

What We're Looking For:

• Customer-Centric Attitude: A passion for providing excellent customer service and creating positive experiences.
• Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
• Organisational Skills: A knack for managing multiple tasks and prioritising effectively.
• Team Player: A collaborative spirit with the ability to work well with others.
• Tech-Savvy: Comfortable using various software and tools, particularly in data management.

Apply Now!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.