Customer Service Coordinator

Customer Service & Order Processing Administrator

Location: EppingSalary: £26,000 - £27,000Hours: 35 hours per week (Mon-Fri, 9:00am - 5:00pm) - Office BasedContract: PermanentYou must be a driver with access to a vehicle to be considered - this is due to location.

About the Role

Looking for a role where no two days are the same? We're seeking a Customer Service & Order Processing Administrator to join a small, friendly team in Epping. This is a hands-on position where you'll manage customer queries, process orders, and keep everything running smoothly behind the scenes.

If you are organised, proactive, and ready to learn quickly, this could be the perfect opportunity for you! Full training will be provided where necessary to help you succeed.

What You'll Be Doing

• Answer incoming calls and respond to customer queries.
• Process orders and manage delivery queries via phone, email, and tracking software (Stream).
• Handle postage, spares, and parts orders.
• Assist with stock updates on key accounts' websites.
• General office administration.

What We're Looking For

• Strong communication skills and a friendly, professional approach.
• Ability to learn quickly and adapt to a fast-paced environment.
• Good organisational skills and attention to detail.
• Previous experience in customer service or administration is desirable but not essential.

What's in It for You?

• Salary: £25,000 - £27,000
• Hours: 35 per week (Mon-Fri, 9am-5pm) - Office-Based
• Holidays: 24 days + bank holidays
• Benefits: Free parking, auto-enrolment pension
• Training: Full training provided where necessary

Ready to make an impact in Epping? Apply today!