Account Executive

Account Executive

Location: Grays, Essex

Hours: Monday to Friday, 9:00am - 5:00pm

Salary: £36,750 per annum

Benefits: 20 days + bank holidays, pension scheme and on site parking

We are seeking a proactive and customer focused Account Executive to join our client's busy Customer Services team. Reporting to the Customer Services Manager, you will play a key role in delivering an exceptional customer experience while supporting operational efficiency across the business. This is an excellent opportunity for someone with strong customer service experience who thrives in a fast paced environment and enjoys building relationships and solving problems.

Key Responsibilities

• Handle inbound calls, process orders, and respond to customer enquiries via a case management system
• Perform general administrative duties and support day-to-day operations
• Maintain accurate customer records and ensure all information is up to date
• Identify opportunities to upsell and support organic account growth
• Work to KPIs and ensure service standards are consistently met
• Liaise with internal teams to resolve job issues and ensure timely service delivery
• Provide quotations and process associated documentation
• Support customers in understanding regulatory requirements and compliance processes
• Ensure all tasks are completed in line with company policies and procedures

Skills & Experience Required

• Excellent communication skills, both written and verbal
• Confident telephone manner
• Strong attention to detail and accuracy
• Good IT skills, including MS Office and the ability to learn new systems
• Numerate with strong organisational skills
• Ability to build and maintain strong working relationships
• Experience in transport/logistics/waste management (desirable)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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