Summary We're looking for a Product Manager to join our ambitious Individual Giving team on a permanent full-time basis. As we continue to grow and optimise our programme, this role will help deliver outstanding supporter experiences and sustainable income growth. Reporting to the Head of Individual Giving, you'll manage and develop key products including Adopt a Plot and Plant a Tree, ensuring strong supporter engagement, financial performance and long-term value. You'll have experience developing Individual Giving products and creating audience-focused supporter journeys across acquisition, stewardship, retention and renewal. Using donor insight, data and performance analysis, you'll identify opportunities to improve engagement, maximise lifetime value and drive continuous improvement. Comfortable working in an agile environment, you'll take a test-and-learn approach to optimise ROI, net income and long-term growth. You'll also be confident managing budgets, forecasts and targets, balancing short-term priorities with sustainable performance. A collaborative relationship-builder, you'll work across teams to deliver integrated fundraising and stewardship activities, championing excellent supporter experiences both digitally and at our places. Combining strategic thinking with practical delivery, you'll be skilled at managing projects, solving problems and driving improvements. Above all, you'll share our ambition to transform how we engage audiences at scale, creating compelling opportunities for people to support the National Trust and understand the impact of their giving. What it's like to work here You'll be working in a newly formed team with the Head of Individual Giving - contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing As one of our Product Managers, you'll use data and insight to evaluate performance, identifying opportunities to improve engagement, retention, stewardship and income, while regularly reporting progress to the Head of Individual Giving. You'll manage and optimise Individual Giving products and campaigns end-to-end, ensuring marketing activity delivers an excellent donor experience and a strong return on investment. You'll develop effective fundraising journeys and create more personalised communications based on donor giving levels and preferences to strengthen retention and engagement. You'll also spot new opportunities and emerging trends across the sector, bringing valuable learnings into your role to drive continuous improvement. In addition, you'll build and monitor product budgets, including developing financial modelling scenarios to support planning and decision-making. Using your strong relationship-building and influencing skills, you'll gain buy-in and support for individual giving and fundraising initiatives across the organisation, including at our places. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Extensive and demonstrable experience in managing individual giving products in the not-for-profit sector - including supporter acquisition, stewardship, retention and renewal activity. Strong project management experience delivering on time and on budget; resulting in growth of income, retention, audience etc. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels - understanding who to work with to get things done. Experience in influencing and collaborating across multiple stakeholders in different teams with different priorities and building consensus on next steps Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral A proactive problem solver, self-starter with a high level of energy and self-motivation, able to prioritize workload in a dynamic environment The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
Jul 08, 2026
Full time
Summary We're looking for a Product Manager to join our ambitious Individual Giving team on a permanent full-time basis. As we continue to grow and optimise our programme, this role will help deliver outstanding supporter experiences and sustainable income growth. Reporting to the Head of Individual Giving, you'll manage and develop key products including Adopt a Plot and Plant a Tree, ensuring strong supporter engagement, financial performance and long-term value. You'll have experience developing Individual Giving products and creating audience-focused supporter journeys across acquisition, stewardship, retention and renewal. Using donor insight, data and performance analysis, you'll identify opportunities to improve engagement, maximise lifetime value and drive continuous improvement. Comfortable working in an agile environment, you'll take a test-and-learn approach to optimise ROI, net income and long-term growth. You'll also be confident managing budgets, forecasts and targets, balancing short-term priorities with sustainable performance. A collaborative relationship-builder, you'll work across teams to deliver integrated fundraising and stewardship activities, championing excellent supporter experiences both digitally and at our places. Combining strategic thinking with practical delivery, you'll be skilled at managing projects, solving problems and driving improvements. Above all, you'll share our ambition to transform how we engage audiences at scale, creating compelling opportunities for people to support the National Trust and understand the impact of their giving. What it's like to work here You'll be working in a newly formed team with the Head of Individual Giving - contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals. As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We'll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. What you'll be doing As one of our Product Managers, you'll use data and insight to evaluate performance, identifying opportunities to improve engagement, retention, stewardship and income, while regularly reporting progress to the Head of Individual Giving. You'll manage and optimise Individual Giving products and campaigns end-to-end, ensuring marketing activity delivers an excellent donor experience and a strong return on investment. You'll develop effective fundraising journeys and create more personalised communications based on donor giving levels and preferences to strengthen retention and engagement. You'll also spot new opportunities and emerging trends across the sector, bringing valuable learnings into your role to drive continuous improvement. In addition, you'll build and monitor product budgets, including developing financial modelling scenarios to support planning and decision-making. Using your strong relationship-building and influencing skills, you'll gain buy-in and support for individual giving and fundraising initiatives across the organisation, including at our places. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for Extensive and demonstrable experience in managing individual giving products in the not-for-profit sector - including supporter acquisition, stewardship, retention and renewal activity. Strong project management experience delivering on time and on budget; resulting in growth of income, retention, audience etc. An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels - understanding who to work with to get things done. Experience in influencing and collaborating across multiple stakeholders in different teams with different priorities and building consensus on next steps Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral A proactive problem solver, self-starter with a high level of energy and self-motivation, able to prioritize workload in a dynamic environment The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
Are you an experienced public affairs professional who wants to help shape policy that improves the lives of seriously ill children and their families? Great Ormond Street Hospital Charity is building a new policy and advocacy function, and we're looking for a Senior Public Affairs Manager to play a central role in its development. Working alongside our recently appointed Head of Policy, you'll help establish how we influence government, Parliament and the wider health system building relationships, shaping campaigns and ensuring the voices of children, young people and families are heard where it matters most. This is a unique opportunity to help define a new role within an evolving team. You'll have the freedom to shape our approach, influence organisational priorities and build strong partnerships across Westminster, government, the health sector and the charity community. If you're looking for a role where you can genuinely make your mark, we'd love to hear from you. Salary The salary for this role is £50,534 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities Lead GOSH Charity's parliamentary affairs activity, building trusted relationships with MPs, Peers, APPGs and parliamentary committees to progress our policy priorities. Develop and deliver public affairs strategies that influence policy and improve outcomes for seriously ill children and their families. Build productive relationships with senior stakeholders across government, arm's-length bodies, charities and the health sector. Lead the development of high-quality parliamentary briefings, consultation responses and policy engagement materials. Work across fundraising, communications and marketing teams to deliver campaigns that engage supporters and strengthen our policy influence. Represent GOSH Charity externally, building our profile and ensuring our voice is heard in key policy discussions. Help shape and develop our new policy function, identifying opportunities to strengthen our influencing approach as the team grows. Skills, Knowledge and Expertise Significant experience delivering successful public affairs or parliamentary engagement programmes. Strong understanding of how Parliament, government and policy-making processes work, with experience influencing at different stages of policy development. Experience developing policy campaigns and engaging supporters or external stakeholders to influence change. Excellent relationship-building skills, with the confidence to work with senior political, governmental and sector stakeholders. Outstanding written and verbal communication skills, including producing high-quality briefings for senior audiences. Strong strategic thinking and political judgement, with the ability to identify opportunities and navigate complex stakeholder environments. A collaborative approach, with the ability to influence across teams and bring people together around shared objectives.
Jul 08, 2026
Full time
Are you an experienced public affairs professional who wants to help shape policy that improves the lives of seriously ill children and their families? Great Ormond Street Hospital Charity is building a new policy and advocacy function, and we're looking for a Senior Public Affairs Manager to play a central role in its development. Working alongside our recently appointed Head of Policy, you'll help establish how we influence government, Parliament and the wider health system building relationships, shaping campaigns and ensuring the voices of children, young people and families are heard where it matters most. This is a unique opportunity to help define a new role within an evolving team. You'll have the freedom to shape our approach, influence organisational priorities and build strong partnerships across Westminster, government, the health sector and the charity community. If you're looking for a role where you can genuinely make your mark, we'd love to hear from you. Salary The salary for this role is £50,534 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities Lead GOSH Charity's parliamentary affairs activity, building trusted relationships with MPs, Peers, APPGs and parliamentary committees to progress our policy priorities. Develop and deliver public affairs strategies that influence policy and improve outcomes for seriously ill children and their families. Build productive relationships with senior stakeholders across government, arm's-length bodies, charities and the health sector. Lead the development of high-quality parliamentary briefings, consultation responses and policy engagement materials. Work across fundraising, communications and marketing teams to deliver campaigns that engage supporters and strengthen our policy influence. Represent GOSH Charity externally, building our profile and ensuring our voice is heard in key policy discussions. Help shape and develop our new policy function, identifying opportunities to strengthen our influencing approach as the team grows. Skills, Knowledge and Expertise Significant experience delivering successful public affairs or parliamentary engagement programmes. Strong understanding of how Parliament, government and policy-making processes work, with experience influencing at different stages of policy development. Experience developing policy campaigns and engaging supporters or external stakeholders to influence change. Excellent relationship-building skills, with the confidence to work with senior political, governmental and sector stakeholders. Outstanding written and verbal communication skills, including producing high-quality briefings for senior audiences. Strong strategic thinking and political judgement, with the ability to identify opportunities and navigate complex stakeholder environments. A collaborative approach, with the ability to influence across teams and bring people together around shared objectives.
Contract Manager - South East MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years' contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
Jul 08, 2026
Full time
Contract Manager - South East MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Purpose of role and Ideal Candidate Details The Contract Manager will be responsible for the effective management, governance, and performance assurance of two complex service contracts, including a new managed network services contract and a second contract with a similar scope. The role will ensure that contractual obligations are actively tracked, risks are identified and mitigated, service performance is monitored, variations are controlled, and supplier delivery remains aligned to business and operational needs. This is a hands-on role. Our ideal candidate will have strong commercial judgement, attention to detail, and the ability to work across technical, operational, procurement and finance stakeholders. Ideally based in South East and able to travel to customer sites and head office as the job requires Job responsibilities & Areas of Knowledge and Expertise Responsibilities; Manage the end-to-end lifecycle of assigned contracts, ensuring obligations, milestones, deliverables and service levels are tracked and reported. Maintain contract registers, risk registers, issue logs, action logs, and governance trackers, ensuring they are accurate, up to date, and auditable. Lead contract governance meetings with suppliers and internal stakeholders, including preparation of agendas, papers, action logs and escalation items. Monitor supplier performance against contractual obligations, KPI/SLA requirements, milestone commitments and implementation plans, escalating concerns where necessary. Manage change control, variation requests and contractual amendments in line with agreed governance and approval processes. Support project implementation and transition activity, including mobilisation planning, readiness reviews, milestone tracking and service acceptance. Work with technical teams to ensure contractual requirements around service delivery, compliance, security, onboarding and operational readiness are translated into practical actions. Support supplier relationship management, issue resolution and continuous improvement across the contract term. Ensure contract records are complete, well governed and ready for audit, assurance or internal review. Main Deliverables; A live contract obligations tracker for each contract. An active risk register with mitigation actions and owners. A robust change control log and variation pipeline. Monthly governance reports and performance summaries. Timely escalation of contract risks, delays and noncompliance. Accurate commercial oversight of invoices, payments and contractual changes. Areas of Expertise; Minimum 5 years' contract management experience. Experience in IT, telecommunications, managed services, or a similar complex outsourced service environment preferred. Strong understanding of contract governance, obligations management, risk registers, issue management and reporting. Demonstrable experience managing change control, variations and contract amendments. Experience supporting project implementation, mobilisation, transition or service onboarding. Excellent stakeholder management skills, with the ability to work confidently with suppliers, finance teams, operational leads and technical specialists. Strong commercial awareness and attention to detail, particularly around contract terms, service performance and invoice validation. Ability to produce clear written reports, governance papers and action logs. Desirable Criteria; Experience in public sector procurement or contract management. Experience managing telecoms or network services contracts, including service transitions and operational change. Familiarity with service acceptance, milestone-based delivery and supplier performance frameworks. Experience working with cross-functional delivery teams in technically complex environments. Knowledge of risk management best practices and formal change control disciplines. Core Competencies; Contract governance and assurance. Commercial and financial control. Risk identification and mitigation. Change management and variation control. Supplier and stakeholder relationship management. Analytical thinking and problem-solving. Clear written and verbal communication. Organisational discipline and follow-through Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities.
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 08, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Jul 08, 2026
Full time
Service Delivery Manager MLL Telecom Ltd is one of the UK's leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers' communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today's rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone's Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we're passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a 'data is valuable' kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.
Hours: 37.5 hours per week Salary: 26,227.50 per annum Contract: Full-time - Permanent Location: Based at The Gateway, Worthing with some occasional travel to other sites within West Sussex. West Sussex Mind Values: Excellence, Equitable, Open, Together, Curious, Unstoppable Winner of National Mind Anti-Stigma Award 2021 Overview: West Sussex Mind is looking for an organised, proactive administrator to join our welcoming Fundraising and Communications team. This is a varied and rewarding role where you will have the chance to make a genuine difference in your local community while building experience across fundraising, communications, and supporter engagement. You will act as a main contact for community fundraisers raising vital income for the charity, and you will support the communications lead with a range of communications tasks. The post reports to the fundraising and communications manager. There is plenty of scope in this role to develop your writing and digital content creation skills, work with a variety of tools, and contribute ideas to shape our fundraising and communications activity. As part of a small team in a small organisation, you will also need to feel comfortable taking initiative, leading on projects, and supporting day-to-day fundraising and communications work. This role does involve some working early mornings, weekends and evenings, (time is given back via toil following company policy), the ability to travel across West Sussex is also required. How to apply: Please find an application form, guidance notes and job description on our 'work for us' page on our website. Closing date: 30th June 2026 Interview date: To be confirmed - successful applicants will be contacted by phone or email to arrange a suitable date and time. Please email completed applications to our People Team (details on our website). Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK. This post is subject to a Basic DBS check. We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment. No agencies or CVs. West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Jul 07, 2026
Full time
Hours: 37.5 hours per week Salary: 26,227.50 per annum Contract: Full-time - Permanent Location: Based at The Gateway, Worthing with some occasional travel to other sites within West Sussex. West Sussex Mind Values: Excellence, Equitable, Open, Together, Curious, Unstoppable Winner of National Mind Anti-Stigma Award 2021 Overview: West Sussex Mind is looking for an organised, proactive administrator to join our welcoming Fundraising and Communications team. This is a varied and rewarding role where you will have the chance to make a genuine difference in your local community while building experience across fundraising, communications, and supporter engagement. You will act as a main contact for community fundraisers raising vital income for the charity, and you will support the communications lead with a range of communications tasks. The post reports to the fundraising and communications manager. There is plenty of scope in this role to develop your writing and digital content creation skills, work with a variety of tools, and contribute ideas to shape our fundraising and communications activity. As part of a small team in a small organisation, you will also need to feel comfortable taking initiative, leading on projects, and supporting day-to-day fundraising and communications work. This role does involve some working early mornings, weekends and evenings, (time is given back via toil following company policy), the ability to travel across West Sussex is also required. How to apply: Please find an application form, guidance notes and job description on our 'work for us' page on our website. Closing date: 30th June 2026 Interview date: To be confirmed - successful applicants will be contacted by phone or email to arrange a suitable date and time. Please email completed applications to our People Team (details on our website). Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK. This post is subject to a Basic DBS check. We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment. No agencies or CVs. West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire. About the role As Individual Giving Retention Officer, you'll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you'll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You'll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters. This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible. You'll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role's focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience. About you You'll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You'll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about. You'll also have: Experience in fundraising, marketing, customer engagement or a relationship-based role Strong written and verbal communication skills, with the ability to engage and inspire supporters The ability to analyse data and use insight to improve performance Good organisational skills and the ability to manage multiple priorities Confidence speaking with supporters in person and on the phone A motivated, proactive and results-focused approach It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser's Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial. What we offer A supportive, values-led team environment The chance to make a real difference to local families Ongoing professional development and training The opportunity to help supporters feel closer to the impact of their kindness The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire Benefits 27 days holiday plus bank holidays (pro rata) Pension and life assurance schemes Employee Assistance Programme for health and wellbeing support Cycle to work scheme Health Service Discounts Refer a friend bonus If you're ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we'd love to hear from you. We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website.
Jul 07, 2026
Full time
Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire. About the role As Individual Giving Retention Officer, you'll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you'll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You'll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters. This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible. You'll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role's focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience. About you You'll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You'll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about. You'll also have: Experience in fundraising, marketing, customer engagement or a relationship-based role Strong written and verbal communication skills, with the ability to engage and inspire supporters The ability to analyse data and use insight to improve performance Good organisational skills and the ability to manage multiple priorities Confidence speaking with supporters in person and on the phone A motivated, proactive and results-focused approach It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser's Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial. What we offer A supportive, values-led team environment The chance to make a real difference to local families Ongoing professional development and training The opportunity to help supporters feel closer to the impact of their kindness The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire Benefits 27 days holiday plus bank holidays (pro rata) Pension and life assurance schemes Employee Assistance Programme for health and wellbeing support Cycle to work scheme Health Service Discounts Refer a friend bonus If you're ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we'd love to hear from you. We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website.
We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire. Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You'll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice. About the Role This varied and rewarding role will include: Supporting relationships with existing and prospective major donors and supporters Researching and preparing applications to trusts & foundations Helping to identify and engage new community audiences Supporting fundraising income targets and pipeline management Working collaboratively across teams to gather stories, impact information, and develop supporter materials Maintaining accurate records using Raiser's Edge CRM Representing the hospice at events and engagement activities where appropriate About You We are looking for someone who is: An excellent communicator with strong written and verbal skills Confident building relationships with a wide range of people Organised, proactive, and able to manage multiple priorities Passionate about delivering excellent supporter stewardship Creative, resilient, and motivated to help grow income Committed to the values and mission of hospice care You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser's Edge would be an advantage. Benefits 27 days holiday plus bank holidays Pension and life assurance schemes Employee Assistance Programme for health and wellbeing support Cycle to work scheme Health Service Discounts Refer a friend bonus If you're ready to use your experience and energy to connect communities and make a real impact, we'd love to hear from you! We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website.
Jul 07, 2026
Full time
We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire. Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You'll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice. About the Role This varied and rewarding role will include: Supporting relationships with existing and prospective major donors and supporters Researching and preparing applications to trusts & foundations Helping to identify and engage new community audiences Supporting fundraising income targets and pipeline management Working collaboratively across teams to gather stories, impact information, and develop supporter materials Maintaining accurate records using Raiser's Edge CRM Representing the hospice at events and engagement activities where appropriate About You We are looking for someone who is: An excellent communicator with strong written and verbal skills Confident building relationships with a wide range of people Organised, proactive, and able to manage multiple priorities Passionate about delivering excellent supporter stewardship Creative, resilient, and motivated to help grow income Committed to the values and mission of hospice care You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser's Edge would be an advantage. Benefits 27 days holiday plus bank holidays Pension and life assurance schemes Employee Assistance Programme for health and wellbeing support Cycle to work scheme Health Service Discounts Refer a friend bonus If you're ready to use your experience and energy to connect communities and make a real impact, we'd love to hear from you! We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website.
Salary: £35,500-£39,587 per annum Contract: Permanent Location: London - Hybrid (3 days in Barnet, 2 days from home) Closing date: ASAP - interviewing on a rolling basis Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more. We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you'll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events. You'll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families. To be successful as the Supporter Engagement Manager, you will need: Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes Experience planning and executing digital fundraising campaigns (acquisition and/or retention) Strong experience managing budgets and analysing performance Excellent organisational skills and experience working with CRM systems and supporter segmentation If you would like to discuss this role with us, please contact us and quote reference 3010EI. Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency. If enough applications are received, the charity reserves the right to end the application period sooner.
Jul 07, 2026
Full time
Salary: £35,500-£39,587 per annum Contract: Permanent Location: London - Hybrid (3 days in Barnet, 2 days from home) Closing date: ASAP - interviewing on a rolling basis Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more. We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you'll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events. You'll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families. To be successful as the Supporter Engagement Manager, you will need: Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes Experience planning and executing digital fundraising campaigns (acquisition and/or retention) Strong experience managing budgets and analysing performance Excellent organisational skills and experience working with CRM systems and supporter segmentation If you would like to discuss this role with us, please contact us and quote reference 3010EI. Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency. If enough applications are received, the charity reserves the right to end the application period sooner.
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We're looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the North Lincolnshire area. Position: 000014 Stroke Association Support Coordinator Location: Home-based, North Lincolnshire. However, extensive travel across the region will be required as part of this role (this will include regular home visits, and may include team meetings or other work-related meetings) Hours: Part-time, 21 hours per week Salary: Circa £17,000 per annum (FTE circa £28,300 per annum) Contract: Our services are contracted, we currently have funding until 31 March 2028. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 12 July 2026 Interview Date: 21 and 22 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will: Making introductory calls to stroke survivors and carers, identify their needs and their desired support pathway through the service. Delivering an effective service in line with our case management principles ensuring that confidential and accurate records are kept on our CRM database. Organise and deliver community engagement activities such as awareness events and service presentations to promote the service and raise awareness of stroke and its risk factors Provide personalised information, advice and support using a person-centred approach through a variety of contact methods including home visits. Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway. About You The post holder will have experience/background in: Providing person centred support. Working to improve outcomes for individuals/communities Using technology and IT systems to support your work and keep timely, accurate records. Working collaboratively with other professionals in a variety of settings. Deliverig presentations and organising local events This role requires extensive travel across a large geographical locality to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role you must be resident in the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Jul 07, 2026
Full time
Support Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We're looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the North Lincolnshire area. Position: 000014 Stroke Association Support Coordinator Location: Home-based, North Lincolnshire. However, extensive travel across the region will be required as part of this role (this will include regular home visits, and may include team meetings or other work-related meetings) Hours: Part-time, 21 hours per week Salary: Circa £17,000 per annum (FTE circa £28,300 per annum) Contract: Our services are contracted, we currently have funding until 31 March 2028. Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available. Closing Date: 12 July 2026 Interview Date: 21 and 22 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application. The Role The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will: Making introductory calls to stroke survivors and carers, identify their needs and their desired support pathway through the service. Delivering an effective service in line with our case management principles ensuring that confidential and accurate records are kept on our CRM database. Organise and deliver community engagement activities such as awareness events and service presentations to promote the service and raise awareness of stroke and its risk factors Provide personalised information, advice and support using a person-centred approach through a variety of contact methods including home visits. Working collaboratively with other professionals and organisations involved in the care of stroke survivors and carers to ensure the best possible support is provided throughout the stroke pathway. About You The post holder will have experience/background in: Providing person centred support. Working to improve outcomes for individuals/communities Using technology and IT systems to support your work and keep timely, accurate records. Working collaboratively with other professionals in a variety of settings. Deliverig presentations and organising local events This role requires extensive travel across a large geographical locality to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role you must be resident in the UK and have the right to work in the UK. Applications You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role. You will be able to view the role profile when you apply. Stroke Association Finding strength through support The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. We're here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of our supporters and donors that we can provide vital support. Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity. We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work. We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we're happy to discuss any support and adjustments we can make throughout the recruitment process so that you're able to contribute your best in a way that meets your needs. You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
About The Role This is an opportunity to take real ownership of a growing philanthropy programme and shape how mid-value fundraising develops at the Royal British Legion. We're looking for someone who understands how to build strong donor relationships, spot opportunities for growth, and create the kind of supporter experience that keeps people engaged long term. Working closely with the Head of Trusts and Philanthropy, you'll lead on developing and delivering the Mid Value strategy, helping to grow income, strengthen retention, and build a sustainable pipeline of future major donors and legacy supporters. This is a role for someone who enjoys balancing strategy with hands on relationship management and wants the freedom to bring new ideas to the table. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. You'll manage and grow a portfolio of supporters through thoughtful stewardship, tailored communications, events and meaningful engagement opportunities, while also using data and insight to make informed decisions about where the biggest opportunities sit. We're looking for someone commercially minded, organised and confident working with high value supporters and senior stakeholders alike. You'll be comfortable managing budgets, tracking performance and using donor insight to influence activity, while also collaborating across fundraising, data and supporter development teams to ensure supporters receive a seamless journey. As line manager to the Philanthropy Officer, you'll also play an important role in supporting and developing the wider team. This role would suit an experienced relationship fundraiser who is motivated by building something with long-term potential and who enjoys working in a collaborative, ambitious environment. You'll need strong communication skills, excellent attention to detail and the ability to manage multiple priorities while maintaining a high standard of donor care. In return, you'll join a well established organisation with a respected fundraising team, hybrid working, and the chance to play a key role in shaping the future of philanthropy fundraising at the Royal British Legion. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Jul 07, 2026
Full time
About The Role This is an opportunity to take real ownership of a growing philanthropy programme and shape how mid-value fundraising develops at the Royal British Legion. We're looking for someone who understands how to build strong donor relationships, spot opportunities for growth, and create the kind of supporter experience that keeps people engaged long term. Working closely with the Head of Trusts and Philanthropy, you'll lead on developing and delivering the Mid Value strategy, helping to grow income, strengthen retention, and build a sustainable pipeline of future major donors and legacy supporters. This is a role for someone who enjoys balancing strategy with hands on relationship management and wants the freedom to bring new ideas to the table. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. You'll manage and grow a portfolio of supporters through thoughtful stewardship, tailored communications, events and meaningful engagement opportunities, while also using data and insight to make informed decisions about where the biggest opportunities sit. We're looking for someone commercially minded, organised and confident working with high value supporters and senior stakeholders alike. You'll be comfortable managing budgets, tracking performance and using donor insight to influence activity, while also collaborating across fundraising, data and supporter development teams to ensure supporters receive a seamless journey. As line manager to the Philanthropy Officer, you'll also play an important role in supporting and developing the wider team. This role would suit an experienced relationship fundraiser who is motivated by building something with long-term potential and who enjoys working in a collaborative, ambitious environment. You'll need strong communication skills, excellent attention to detail and the ability to manage multiple priorities while maintaining a high standard of donor care. In return, you'll join a well established organisation with a respected fundraising team, hybrid working, and the chance to play a key role in shaping the future of philanthropy fundraising at the Royal British Legion. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
About The Role This is an opportunity to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you'll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you'll play a key role in influencing how products are positioned, prioritised and developed for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. We're looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You'll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You'll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development. Alongside the strategic focus, this is a role with real variety and visibility. You'll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It's a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Jul 07, 2026
Full time
About The Role This is an opportunity to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you'll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you'll play a key role in influencing how products are positioned, prioritised and developed for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. We're looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You'll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You'll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development. Alongside the strategic focus, this is a role with real variety and visibility. You'll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It's a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
About The Role This is an opportunity for a 6 month maternity cover to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you'll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you'll play a key role in influencing how products are positioned, prioritised and developed for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. We're looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You'll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You'll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development. Alongside the strategic focus, this is a role with real variety and visibility. You'll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It's a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Jul 07, 2026
Full time
About The Role This is an opportunity for a 6 month maternity cover to shape the future direction of fundraising at the Royal British Legion in a role that blends strategic thinking, commercial awareness and collaboration across a large and ambitious directorate. As one of two Product Strategy Managers, you'll take ownership of developing clear, insight-led strategies across a varied fundraising portfolio, helping teams understand where the biggest opportunities for growth sit and how different products can work together to create stronger audience engagement. Working across areas such as Regular Giving, Lottery, Legacy, Events and Philanthropy, you'll play a key role in influencing how products are positioned, prioritised and developed for the future. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. We're looking for someone who enjoys operating at both a strategic and operational level, someone who can take complex information, audience insight and market research and turn it into practical, actionable plans that people can get behind. You'll be confident building relationships with stakeholders across multiple teams, challenging existing ways of working and bringing people together around a shared direction. This role would suit someone who is naturally curious, commercially minded and comfortable working in a fast paced environment where priorities evolve and collaboration is essential. You'll also have the opportunity to help shape new processes, improve ways of working and become a trusted expert within the directorate on product strategy and portfolio development. Alongside the strategic focus, this is a role with real variety and visibility. You'll work closely with senior colleagues across Acquisition and Development, Planning, Data, Market Research and Innovation, influencing how fundraising products are used across the supporter journey and helping ensure audiences are engaging with the right propositions at the right time. It's a fantastic opportunity for someone with strong product strategy experience within the charity sector who wants to step into a highly collaborative role with genuine scope to influence future growth, bring fresh thinking to an evolving function and help shape how a major national charity approaches fundraising strategy moving forward. Fundraising sits at the heart of The Royal British Legion's 10-year strategy, and we're investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK's most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We're investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You'll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same 'Officer' or 'Manager' title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Enhanced paid maternity, paternity and adoption leave - Generous pension contributions, with Employer contributions ranging from 6% to 10% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Nottinghamshire Country Cricket Club
Nottingham, Nottinghamshire
Job Title: Officiating Social Impact Officer Reporting to: Cricket Development Manager Location: Trent Bridge, Nottingham, NG2 6AG Hours: Part-Time 21 hours per week/3 days (some evenings and weekends) Salary: £ 15,600 pa. (£26,000 per annum pro rata) Trent Bridge Community Trust is seeking a passionate and driven individual to lead on an impact-led approach to using the power of sports officiating to make a meaningful difference in communities across the county. This role offers an exciting and unique opportunity to shape a new direction for officiating, with a strong focus on using umpiring and scoring as vehicles to improve physical and mental well-being, build confidence and reduce loneliness, particularly in non-cricketing communities. You will have the opportunity to shape and deliver development opportunities, such as mentoring programmes and engagement initiatives, while growing and supporting strong networks that help officials feel connected and valued. You will oversee the Officiating Administrator, who will manage systems and administration, allowing you to focus on leading engagement, development and impact with the autonomy to influence the programme's development. You will also work closely with the Nottinghamshire Officials Advisory Group, chairing their sessions and working with volunteers to increase the group's impact. To be successful in this role, you will need to be confident in engaging with a wide range of people and communities, with a strong ability to communicate effectively across different environments. You will be committed to working collaboratively with internal and external stakeholders and understand the value of social impact in sport, particularly in supporting well-being, confidence and connection. You will also be proactive and self-motivated, with the ability to take initiative in shaping and developing the programme. This is a flexible, part-time role offering the chance to take ownership of an important area of work, contributing both to the growth of cricket and the well-being of people across Nottinghamshire. If you're passionate, motivated, and ready to make a difference, we'd love to hear from you. 1. RELEVANT GENERAL OBJECTIVES (Source: Strategic Plan) Invest in Trent Bridge so that it retains its Test Match status and is seen as a year round entertainment destination and as a hub for cricket in Nottinghamshire. Create a culture of winning teams that provides sustained success for Nottinghamshire and England. Drive participation growth and positive change by taking projects and programmes into communities throughout Nottinghamshire. Maintain the club as a financially and commercially sustainable organisation at the heart of our community. Innovating across all departments to create success through delivering the best playing, partner, member and supporter experiences in cricket Attracting, inspiring and retaining the best people by creating a playing and working environment that is enjoyable, challenging and fulfilling 2. SPECIFIC ROLE PROFILE To lead and coordinate a programme which recruits, engages, retains and develops umpires and scorers across the county, with a particular focus on using social impact and wellbeing outcomes to grow officiating in non-cricketing communities. The role will focus on engagement, development and impact, working alongside an Officiating Advisory Group Administrator who will support delivery through systems, logistics and appointments. Priority Focus Areas A. Recruit - Engage and attract new umpires and scorers, particularly from underrepresented and non-cricketing communities. B. Convert - Support new officials to become active and confident through structured engagement and early experiences. C. Develop and Retain - Develop strong mentoring programmes and development opportunities to create belonging and progression. D. Social Impact and Insight - Evidence and apply the mental, physical and social wellbeing benefits of officiating. E. Networks and Community - Strengthen connections across officials through inclusive and active networks. F. Partnership - Work with internal and external stakeholders to expand officiating opportunities outside the traditional cricketing community. A. Recruit. Develop and promote officiating opportunities to a wide and diverse audience. Support the promotion of ECB umpire and scoring courses, working alongside the Officiating Administrator. Tailor opportunities and engage female, ethnically diverse, young adults under 25 and older adults over 50 to position officiating as a rewarding and beneficial activity. B. Convert. Build relationships with newly trained officials to support their transition into active officiating. Deliver engagement initiatives such as a New Umpire Development Day, focusing on confidence, skills and community-building. Provide regular communication and encouragement to support early match experiences and progression. Work with partners and volunteers to ensure new officials are provided with appropriate opportunities. Use insight and data to identify individuals needing additional support. C. Develop and Retain. Develop and oversee mentoring programmes for new and developing officials. Work with volunteers to shape and deliver a year-round CPD programme for umpires and scorers. Lead engagement initiatives that enhance the experience of being an official, including networking events and recognition. D. Social Impact and Insight. Develop a framework to measure the social impact of officiating, including mental well-being, physical activity, social connection, loneliness and employability skills. Produce case studies to highlight the positive impact of officiating across different demographics. Use insight to inform programme design, funding applications and stakeholder engagement. E. Networks and Community. Support a connected network of umpires and scorers across the county. Maintain active communication channels to drive engagement and peer support. Support volunteer representatives to manage and grow special interest networks. Ensure officials feel supported, valued and connected to the wider community. F. Partnership. Build relationships with community organisations, education providers and partners to expand officiating opportunities. Work with internal partners to increase the community reach of officiating programmes. Contribute to funding applications using social impact evidence. 3. KEY PERFORMANCE INDICATORS Number of new officials recruited, including from non-traditional cricket audiences. Conversion rate of newly trained officials into active participants. Number of officials engaged in mentoring and development programmes. Participation rates in CPD and development activities. Growth and engagement in officiating networks and communities. Number of new partnerships with community organisations and stakeholders. Evidence of improved well-being outcomes (mental, physical and social) among participants. Number of social impact case studies and reports produced. Successful use of social impact data to secure funding or investment. Percentage of officials who report feeling connected, supported and valued within the network. PERSON SPECIFICATIONS Essential Experience of working in sport or community development. Experience of engaging and working with a wide range of people and communities. Experience of planning, delivering and evaluating programmes or initiatives. An understanding of the value of social impact in sport, including how participation can support physical and mental well-being. Knowledge of sport and the role it can play in engaging individuals and communities. An understanding of community engagement, particularly working with diverse groups and reducing barriers to participation. Strong communication skills, with the ability to engage effectively with a wide range of people and communities across different environments. Ability to build and maintain effective relationships with volunteers, partners and stakeholders. Strong leadership and facilitation skills, with the confidence to lead and chair groups. Strong organisational and planning skills, with the ability to manage multiple priorities. Ability to work independently and take initiative in shaping and developing programmes. Comfortable using data and information to support decision-making. A willingness to undertake basic training in cricket umpiring and scoring. An outgoing, friendly and supportive personality, with the confidence to engage a wide range of people and communities. Passionate, reliable and dependable, with a strong commitment to using sport to create positive social change. Ability to work independently with minimal supervision, taking ownership and showing initiative. A positive and collaborative approach to working with colleagues, volunteers and partners. A strong commitment to equality, diversity and inclusion . click apply for full job details
Jul 07, 2026
Full time
Job Title: Officiating Social Impact Officer Reporting to: Cricket Development Manager Location: Trent Bridge, Nottingham, NG2 6AG Hours: Part-Time 21 hours per week/3 days (some evenings and weekends) Salary: £ 15,600 pa. (£26,000 per annum pro rata) Trent Bridge Community Trust is seeking a passionate and driven individual to lead on an impact-led approach to using the power of sports officiating to make a meaningful difference in communities across the county. This role offers an exciting and unique opportunity to shape a new direction for officiating, with a strong focus on using umpiring and scoring as vehicles to improve physical and mental well-being, build confidence and reduce loneliness, particularly in non-cricketing communities. You will have the opportunity to shape and deliver development opportunities, such as mentoring programmes and engagement initiatives, while growing and supporting strong networks that help officials feel connected and valued. You will oversee the Officiating Administrator, who will manage systems and administration, allowing you to focus on leading engagement, development and impact with the autonomy to influence the programme's development. You will also work closely with the Nottinghamshire Officials Advisory Group, chairing their sessions and working with volunteers to increase the group's impact. To be successful in this role, you will need to be confident in engaging with a wide range of people and communities, with a strong ability to communicate effectively across different environments. You will be committed to working collaboratively with internal and external stakeholders and understand the value of social impact in sport, particularly in supporting well-being, confidence and connection. You will also be proactive and self-motivated, with the ability to take initiative in shaping and developing the programme. This is a flexible, part-time role offering the chance to take ownership of an important area of work, contributing both to the growth of cricket and the well-being of people across Nottinghamshire. If you're passionate, motivated, and ready to make a difference, we'd love to hear from you. 1. RELEVANT GENERAL OBJECTIVES (Source: Strategic Plan) Invest in Trent Bridge so that it retains its Test Match status and is seen as a year round entertainment destination and as a hub for cricket in Nottinghamshire. Create a culture of winning teams that provides sustained success for Nottinghamshire and England. Drive participation growth and positive change by taking projects and programmes into communities throughout Nottinghamshire. Maintain the club as a financially and commercially sustainable organisation at the heart of our community. Innovating across all departments to create success through delivering the best playing, partner, member and supporter experiences in cricket Attracting, inspiring and retaining the best people by creating a playing and working environment that is enjoyable, challenging and fulfilling 2. SPECIFIC ROLE PROFILE To lead and coordinate a programme which recruits, engages, retains and develops umpires and scorers across the county, with a particular focus on using social impact and wellbeing outcomes to grow officiating in non-cricketing communities. The role will focus on engagement, development and impact, working alongside an Officiating Advisory Group Administrator who will support delivery through systems, logistics and appointments. Priority Focus Areas A. Recruit - Engage and attract new umpires and scorers, particularly from underrepresented and non-cricketing communities. B. Convert - Support new officials to become active and confident through structured engagement and early experiences. C. Develop and Retain - Develop strong mentoring programmes and development opportunities to create belonging and progression. D. Social Impact and Insight - Evidence and apply the mental, physical and social wellbeing benefits of officiating. E. Networks and Community - Strengthen connections across officials through inclusive and active networks. F. Partnership - Work with internal and external stakeholders to expand officiating opportunities outside the traditional cricketing community. A. Recruit. Develop and promote officiating opportunities to a wide and diverse audience. Support the promotion of ECB umpire and scoring courses, working alongside the Officiating Administrator. Tailor opportunities and engage female, ethnically diverse, young adults under 25 and older adults over 50 to position officiating as a rewarding and beneficial activity. B. Convert. Build relationships with newly trained officials to support their transition into active officiating. Deliver engagement initiatives such as a New Umpire Development Day, focusing on confidence, skills and community-building. Provide regular communication and encouragement to support early match experiences and progression. Work with partners and volunteers to ensure new officials are provided with appropriate opportunities. Use insight and data to identify individuals needing additional support. C. Develop and Retain. Develop and oversee mentoring programmes for new and developing officials. Work with volunteers to shape and deliver a year-round CPD programme for umpires and scorers. Lead engagement initiatives that enhance the experience of being an official, including networking events and recognition. D. Social Impact and Insight. Develop a framework to measure the social impact of officiating, including mental well-being, physical activity, social connection, loneliness and employability skills. Produce case studies to highlight the positive impact of officiating across different demographics. Use insight to inform programme design, funding applications and stakeholder engagement. E. Networks and Community. Support a connected network of umpires and scorers across the county. Maintain active communication channels to drive engagement and peer support. Support volunteer representatives to manage and grow special interest networks. Ensure officials feel supported, valued and connected to the wider community. F. Partnership. Build relationships with community organisations, education providers and partners to expand officiating opportunities. Work with internal partners to increase the community reach of officiating programmes. Contribute to funding applications using social impact evidence. 3. KEY PERFORMANCE INDICATORS Number of new officials recruited, including from non-traditional cricket audiences. Conversion rate of newly trained officials into active participants. Number of officials engaged in mentoring and development programmes. Participation rates in CPD and development activities. Growth and engagement in officiating networks and communities. Number of new partnerships with community organisations and stakeholders. Evidence of improved well-being outcomes (mental, physical and social) among participants. Number of social impact case studies and reports produced. Successful use of social impact data to secure funding or investment. Percentage of officials who report feeling connected, supported and valued within the network. PERSON SPECIFICATIONS Essential Experience of working in sport or community development. Experience of engaging and working with a wide range of people and communities. Experience of planning, delivering and evaluating programmes or initiatives. An understanding of the value of social impact in sport, including how participation can support physical and mental well-being. Knowledge of sport and the role it can play in engaging individuals and communities. An understanding of community engagement, particularly working with diverse groups and reducing barriers to participation. Strong communication skills, with the ability to engage effectively with a wide range of people and communities across different environments. Ability to build and maintain effective relationships with volunteers, partners and stakeholders. Strong leadership and facilitation skills, with the confidence to lead and chair groups. Strong organisational and planning skills, with the ability to manage multiple priorities. Ability to work independently and take initiative in shaping and developing programmes. Comfortable using data and information to support decision-making. A willingness to undertake basic training in cricket umpiring and scoring. An outgoing, friendly and supportive personality, with the confidence to engage a wide range of people and communities. Passionate, reliable and dependable, with a strong commitment to using sport to create positive social change. Ability to work independently with minimal supervision, taking ownership and showing initiative. A positive and collaborative approach to working with colleagues, volunteers and partners. A strong commitment to equality, diversity and inclusion . click apply for full job details
About us Philanthropy & Alumni Engagement (P&A) raises philanthropic funds in support of King's College London and engages with the university's worldwide alumni community. We are proud to enable the work of colleagues across the university and its health partners, helping them serve society through world-leading education, research and healthcare. Our activity includes a partnership with the Maudsley Charity in support of children's mental health and initiatives between the university's Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust. We are entering an exciting period as a team. Our work is identified as a key enabler of the new King's Strategy 2030, with associated ambitions that include preparing for our next major philanthropic and engagement campaign. This will accelerate and energise our work in support of the University's mission to be 'in service to society through academic excellence' - be that through exceptional, impact-led research; ensuring our students are supported to thrive during their time at King's and beyond; or by helping the university to invest over the long-term into its people, ideas and infrastructure. We plan to deepen and scale engagement with our global alumni community, donors and other supporters, mobilising them behind these shared priorities. We are strongly values-driven with a focus on sustaining a strong and supportive culture, which we see as key to creating a successful team that can realise these ambitions. More on King's College London For almost 200 years, King's has been a place where ideas turn into action. From revealing the structure of DNA to reimagining nursing, from advances in medicine, law and the study of war and peace to shaping culture and public debate, our work has always been guided by a belief that knowledge should serve society. Over our history, King's has been home to 14 Nobel Prize winners, and to scholars whose ideas and leadership have shaped thinking, policy and practice around the world. King's has always been a place where knowledge is put to work for the benefit of others. King's College London is a world-renowned university that delivers exceptional education and world-leading research. We're committed to creating positive and sustainable change in our local and global communities through outstanding education, impactful research, and genuine service to society. King's Strategy 2030 sets out how we take that purpose forward, with four key priorities including student success in and beyond university, investment in research and education excellence that responds to the changing world, fostering innovation and entrepreneurship, and delivering sustainable finances for a secure future. About the role We are looking for an exceptional & collaborative individual fundraiser to join the Philanthropy team at King's College London, leading on fundraising for the Institute of Psychiatry, Psychology & Neuroscience (IoPPN). You will benefit from a strong donor portfolio, opportunities to work on 7- and 8-figure gifts, and a good understanding of philanthropy from senior leadership within the Institute. This role will be responsible for managing a portfolio of major gift prospects, securing and stewarding significant philanthropic gifts at the £50k to £5 million gift level, supporting senior stakeholders with their fundraising efforts, and championing the work and priorities of King's and the Institute of Psychiatry, Psychology & Neuroscience. The team will play a crucial role in the delivery of the University's ambition to significantly scale philanthropic income for faculties, as we prepare to launch our next major fundraising campaign in 2027 and mark the university's bicentenary in 2029. We will build on our already successful fundraising to achieve ambitious new goals for philanthropy - creating strong partnerships across campus and with donors, to realise shared priorities and deliver strategic impact. The successful candidate will work highly collaboratively with academic and professional service colleagues across King's to secure significant philanthropic income to support student outcomes and drive world-leading teaching and research. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in. Study of the mind and human brain is one of the most exciting and important areas of advancing medical science, and the IoPPN is a leading centre for mental health and neuroscience research in Europe and the largest in the UK. Renowned for its high-quality research, it is the most cited research centre outside the US, and the second most cited in the world. In partnership with the South London and Maudsley NHS Foundation Trust, the largest mental health service provider in the UK, it enables the rapid translation of research into clinical practice that makes a difference to people's lives and mental health every day. Research from the IoPPN has led to the creation of much needed therapies for some of the most severe mental disorders and changes in how governments around the world think about mental illness. A strong understanding of philanthropy from leadership within the Institute, combined with world-leading research has made, and continues to make, an impact on how we understand, prevent and treat mental illness, neurological conditions and other conditions that affect the brain. This is a full time (35 hours per week), and you will be offered an indefinite contract. P&A has a hybrid working approach, with a minimum of 40% of time in the office & on IoPPN campus sites at Denmark Hill and London Bridge. Typically, this equates to two days per week, but we're very happy for colleagues to be in more frequently if they so wish. About you To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria 1. A proven track-record of cultivating, securing, and stewarding five- and ideally six-figure gifts 2. Experience of qualifying and cultivating new philanthropic relationships. 3. Ability to develop and maintain key relationships with senior internal stakeholders. 4. Proven interpersonal and communication skills (written and verbal). 5. Ability to plan strategically and implement those plans. 6. The ability to negotiate throughout a large, complex environment with multi-dimensional points of view. 7. Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives and income. 8. An understanding of the philanthropic landscape and what would motivate a prospect to give to King's. Desirable criteria 1. Major gifts fundraising experience in health, mental health, and/or neuroscience Downloading a copy of our Job Description Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process. At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our 'How we Recruit' pages. In P&A we want to build a diverse team, which represents the communities served by the organisations we support. We therefore particularly encourage applications from candidates who are likely to be underrepresented. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares . click apply for full job details
Jul 07, 2026
Full time
About us Philanthropy & Alumni Engagement (P&A) raises philanthropic funds in support of King's College London and engages with the university's worldwide alumni community. We are proud to enable the work of colleagues across the university and its health partners, helping them serve society through world-leading education, research and healthcare. Our activity includes a partnership with the Maudsley Charity in support of children's mental health and initiatives between the university's Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust. We are entering an exciting period as a team. Our work is identified as a key enabler of the new King's Strategy 2030, with associated ambitions that include preparing for our next major philanthropic and engagement campaign. This will accelerate and energise our work in support of the University's mission to be 'in service to society through academic excellence' - be that through exceptional, impact-led research; ensuring our students are supported to thrive during their time at King's and beyond; or by helping the university to invest over the long-term into its people, ideas and infrastructure. We plan to deepen and scale engagement with our global alumni community, donors and other supporters, mobilising them behind these shared priorities. We are strongly values-driven with a focus on sustaining a strong and supportive culture, which we see as key to creating a successful team that can realise these ambitions. More on King's College London For almost 200 years, King's has been a place where ideas turn into action. From revealing the structure of DNA to reimagining nursing, from advances in medicine, law and the study of war and peace to shaping culture and public debate, our work has always been guided by a belief that knowledge should serve society. Over our history, King's has been home to 14 Nobel Prize winners, and to scholars whose ideas and leadership have shaped thinking, policy and practice around the world. King's has always been a place where knowledge is put to work for the benefit of others. King's College London is a world-renowned university that delivers exceptional education and world-leading research. We're committed to creating positive and sustainable change in our local and global communities through outstanding education, impactful research, and genuine service to society. King's Strategy 2030 sets out how we take that purpose forward, with four key priorities including student success in and beyond university, investment in research and education excellence that responds to the changing world, fostering innovation and entrepreneurship, and delivering sustainable finances for a secure future. About the role We are looking for an exceptional & collaborative individual fundraiser to join the Philanthropy team at King's College London, leading on fundraising for the Institute of Psychiatry, Psychology & Neuroscience (IoPPN). You will benefit from a strong donor portfolio, opportunities to work on 7- and 8-figure gifts, and a good understanding of philanthropy from senior leadership within the Institute. This role will be responsible for managing a portfolio of major gift prospects, securing and stewarding significant philanthropic gifts at the £50k to £5 million gift level, supporting senior stakeholders with their fundraising efforts, and championing the work and priorities of King's and the Institute of Psychiatry, Psychology & Neuroscience. The team will play a crucial role in the delivery of the University's ambition to significantly scale philanthropic income for faculties, as we prepare to launch our next major fundraising campaign in 2027 and mark the university's bicentenary in 2029. We will build on our already successful fundraising to achieve ambitious new goals for philanthropy - creating strong partnerships across campus and with donors, to realise shared priorities and deliver strategic impact. The successful candidate will work highly collaboratively with academic and professional service colleagues across King's to secure significant philanthropic income to support student outcomes and drive world-leading teaching and research. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in. Study of the mind and human brain is one of the most exciting and important areas of advancing medical science, and the IoPPN is a leading centre for mental health and neuroscience research in Europe and the largest in the UK. Renowned for its high-quality research, it is the most cited research centre outside the US, and the second most cited in the world. In partnership with the South London and Maudsley NHS Foundation Trust, the largest mental health service provider in the UK, it enables the rapid translation of research into clinical practice that makes a difference to people's lives and mental health every day. Research from the IoPPN has led to the creation of much needed therapies for some of the most severe mental disorders and changes in how governments around the world think about mental illness. A strong understanding of philanthropy from leadership within the Institute, combined with world-leading research has made, and continues to make, an impact on how we understand, prevent and treat mental illness, neurological conditions and other conditions that affect the brain. This is a full time (35 hours per week), and you will be offered an indefinite contract. P&A has a hybrid working approach, with a minimum of 40% of time in the office & on IoPPN campus sites at Denmark Hill and London Bridge. Typically, this equates to two days per week, but we're very happy for colleagues to be in more frequently if they so wish. About you To be successful in this role, we are looking for candidates to have the following skills and experience: Essential criteria 1. A proven track-record of cultivating, securing, and stewarding five- and ideally six-figure gifts 2. Experience of qualifying and cultivating new philanthropic relationships. 3. Ability to develop and maintain key relationships with senior internal stakeholders. 4. Proven interpersonal and communication skills (written and verbal). 5. Ability to plan strategically and implement those plans. 6. The ability to negotiate throughout a large, complex environment with multi-dimensional points of view. 7. Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives and income. 8. An understanding of the philanthropic landscape and what would motivate a prospect to give to King's. Desirable criteria 1. Major gifts fundraising experience in health, mental health, and/or neuroscience Downloading a copy of our Job Description Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process. At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university. The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension. We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible. We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day. We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application. To find out how our managers will review your application, please take a look at our 'How we Recruit' pages. In P&A we want to build a diverse team, which represents the communities served by the organisations we support. We therefore particularly encourage applications from candidates who are likely to be underrepresented. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares . click apply for full job details
Acorns Children's Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times. Individual Giving is a key pillar of Acorns' fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme. Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value. This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns. Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall). As Individual Giving Manager, you will: Deliver multi-channel retention campaigns including appeals, newsletters, telemarketing, email and regular giving activity Support a team income target of c.£1.5m by maximising supporter retention and increasing lifetime value Develop and grow the mid-value programme for donors giving between £200 and £5,000 annually Create tailored supporter journeys, stewardship plans and small-scale events that bring supporters closer to Acorns' work Develop engaging fundraising concepts and write compelling copy across print and digital channels Work closely with colleagues across Data, Marcomms and Fundraising to deliver excellent supporter experiences Identify opportunities to test new approaches, challenge existing activity and drive continuous improvement Essential skills and experience: Campaign delivery experience within individual giving, direct marketing or supporter engagement Experience using data and insight to improve campaign performance and supporter retention Copywriting skills and the confidence to develop fundraising concepts Experience managing budgets, forecasts and campaign reporting A curious, analytical and test-and-learn mindset A proactive, solutions-focused approach and the confidence to work independently Experience working across a range of fundraising or marketing channels Desirable, but not essential: Experience working across more than one organisation Experience delivering supporter retention programmes Confidence working independently and taking ownership of campaign delivery This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available. Benefits include: 27 days annual leave plus bank holidays 5 days holiday buyback scheme 5% employer pension contribution Life assurance scheme (2 x annual salary) Retail discounts (including the Blue Light card) Cycle to work scheme Discounted gym membership Access to expert financial health and wellbeing support
Jul 07, 2026
Full time
Acorns Children's Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times. Individual Giving is a key pillar of Acorns' fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme. Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value. This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns. Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall). As Individual Giving Manager, you will: Deliver multi-channel retention campaigns including appeals, newsletters, telemarketing, email and regular giving activity Support a team income target of c.£1.5m by maximising supporter retention and increasing lifetime value Develop and grow the mid-value programme for donors giving between £200 and £5,000 annually Create tailored supporter journeys, stewardship plans and small-scale events that bring supporters closer to Acorns' work Develop engaging fundraising concepts and write compelling copy across print and digital channels Work closely with colleagues across Data, Marcomms and Fundraising to deliver excellent supporter experiences Identify opportunities to test new approaches, challenge existing activity and drive continuous improvement Essential skills and experience: Campaign delivery experience within individual giving, direct marketing or supporter engagement Experience using data and insight to improve campaign performance and supporter retention Copywriting skills and the confidence to develop fundraising concepts Experience managing budgets, forecasts and campaign reporting A curious, analytical and test-and-learn mindset A proactive, solutions-focused approach and the confidence to work independently Experience working across a range of fundraising or marketing channels Desirable, but not essential: Experience working across more than one organisation Experience delivering supporter retention programmes Confidence working independently and taking ownership of campaign delivery This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available. Benefits include: 27 days annual leave plus bank holidays 5 days holiday buyback scheme 5% employer pension contribution Life assurance scheme (2 x annual salary) Retail discounts (including the Blue Light card) Cycle to work scheme Discounted gym membership Access to expert financial health and wellbeing support
We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns. This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week. The Charity A warm and collaborative hospice, with offices are in an incredible new purpose built building in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise £4.7m. The Role With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities. Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship. Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters. Lead on digital campaigns to recruit and retain new supporters. With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis. Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities. The Candidate Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets. Demonstrable experience of developing and delivering digital campaigns. Experience of developing supporter segmentation strategies and working with a CRM. Please note applications are being reviewed on a rolling basis. The hospice offer fantastic benefits including: 12 weeks full pay, followed by 1 4 weeks half pay. Paternity leave 3 weeks full pay (statutory qualifying & length of service applies). Additionally, paid leave for miscarriage 5 days for the individual or 2 days for a partner. Salary sacrifice scheme offering the opportunity to purchase a bike and accessories. Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant. Free local parking, and discounted lunches. Each employee receives suitable training and development opportunities. Life Assurance (Death in Service). Blue Light card offering discounts at various popular brands and stores. Up to 6% matched pension. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Jul 07, 2026
Full time
We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns. This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week. The Charity A warm and collaborative hospice, with offices are in an incredible new purpose built building in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise £4.7m. The Role With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities. Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship. Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters. Lead on digital campaigns to recruit and retain new supporters. With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis. Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities. The Candidate Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets. Demonstrable experience of developing and delivering digital campaigns. Experience of developing supporter segmentation strategies and working with a CRM. Please note applications are being reviewed on a rolling basis. The hospice offer fantastic benefits including: 12 weeks full pay, followed by 1 4 weeks half pay. Paternity leave 3 weeks full pay (statutory qualifying & length of service applies). Additionally, paid leave for miscarriage 5 days for the individual or 2 days for a partner. Salary sacrifice scheme offering the opportunity to purchase a bike and accessories. Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant. Free local parking, and discounted lunches. Each employee receives suitable training and development opportunities. Life Assurance (Death in Service). Blue Light card offering discounts at various popular brands and stores. Up to 6% matched pension. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Main purpose of job: To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service. The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions. You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references). Salary: £26,496 - £28,845 (NJC Scales 12-17) per annum, pro-rata. Contract : This will be a permanent contract. Hours: 35 hours per week. Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period. Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year. To apply : Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria , giving evidence from previous experience or qualifications. Application deadline: 10am Friday 24th July 2026 Interviews: Week beginning 3rd August 2026 Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check. Mandatory Training Dates: To be confirmed. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1 Job Description The First Contact Navigator posts will play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex, based at our Synergy Essex Partner centres. The post liaises with clients, the CARA team and external agencies, providing advice, support and information. The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services. At the outset, the main responsibilities of the post will be: To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting. To complete first contact calls and assessments with clients over the telephone, assessing client needs and suitabilty for services. To ensure information about new referrals/enquiries is accurately recorded on CARA's database in real time. To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements. To assess and engage service users not currently engaged in appropriate specialist sexual violence services. To seek and respond to referrals from a variety of internal and external sources. To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them. To support service users to engage effectively with appropriate services to meet their individual needs and aspirations. To identify and respond to any safeguarding concerns To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on. To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex. To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process. To cover the enquiry line and the office phone and deal with enquiries as required. To pro-actively promote CARA's services to external agencies, ensuring they are aware of our referral procedures. To contribute to development of promotional information, to ensure information about the referral process is clear and accessible. To attend regular team meetings and to work with colleagues to further the objectives of CARA. To adhere in full to all CARA's organisational policies and procedures, including safeguarding procedures. To report to the Service Engagement Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports. To be administratively self-servicing. To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed. You can read more about CARA's commitment to diversity and inclusion here . We encourage and welcome applications from candidates from diverse backgrounds. About Synergy Essex CARA is part of Synergy Essex - the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
Jul 07, 2026
Full time
Main purpose of job: To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service. The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions. You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references). Salary: £26,496 - £28,845 (NJC Scales 12-17) per annum, pro-rata. Contract : This will be a permanent contract. Hours: 35 hours per week. Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period. Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year. To apply : Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria , giving evidence from previous experience or qualifications. Application deadline: 10am Friday 24th July 2026 Interviews: Week beginning 3rd August 2026 Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check. Mandatory Training Dates: To be confirmed. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1 Job Description The First Contact Navigator posts will play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex, based at our Synergy Essex Partner centres. The post liaises with clients, the CARA team and external agencies, providing advice, support and information. The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services. At the outset, the main responsibilities of the post will be: To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting. To complete first contact calls and assessments with clients over the telephone, assessing client needs and suitabilty for services. To ensure information about new referrals/enquiries is accurately recorded on CARA's database in real time. To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements. To assess and engage service users not currently engaged in appropriate specialist sexual violence services. To seek and respond to referrals from a variety of internal and external sources. To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them. To support service users to engage effectively with appropriate services to meet their individual needs and aspirations. To identify and respond to any safeguarding concerns To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on. To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex. To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process. To cover the enquiry line and the office phone and deal with enquiries as required. To pro-actively promote CARA's services to external agencies, ensuring they are aware of our referral procedures. To contribute to development of promotional information, to ensure information about the referral process is clear and accessible. To attend regular team meetings and to work with colleagues to further the objectives of CARA. To adhere in full to all CARA's organisational policies and procedures, including safeguarding procedures. To report to the Service Engagement Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports. To be administratively self-servicing. To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed. You can read more about CARA's commitment to diversity and inclusion here . We encourage and welcome applications from candidates from diverse backgrounds. About Synergy Essex CARA is part of Synergy Essex - the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
Hours : 28 hrs per week. Permanent Salary : £43,500 pro rata (£34,800 actual) Location : Hybrid - Our offices are based in London, and there is a high degree of flexibility. We are seeking an ambitious and relationship-driven Philanthropy Manager to play a key role in growing our major donor and philanthropic income. Building on a strong foundation that currently generates over £150,000 annually through our donor-giving circles and major gifts programme, you will develop and manage relationships with high-value supporters, philanthropists, and high-net-worth individuals. Working closely with senior leadership and key stakeholders, you will identify, cultivate, solicit, and steward major donors, creating meaningful engagement opportunities and delivering exceptional supporter experiences. Through strategic relationship management, compelling impact reporting, and proactive pipeline development, you will secure significant philanthropic income and help drive the charity's future growth and impact. This is an exciting opportunity for an experienced fundraiser with a proven track record in major donor fundraising, strong relationship-building skills, and the ability to balance strategic planning with hands-on delivery to achieve ambitious income targets. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. About You You will be a forward-looking and collaborative Philanthropy Manager. You will have a vital role in growing philanthropy at Missing People, helping to connect committed supporters with work that can change lives and bring hope to people affected by disappearance. You will help shape the next stage of our philanthropy programme, building trusted relationships with philanthropists and supporters who want to make a tangible difference. Your work will directly support our ability to reach more missing people, families and loved ones at moments of crisis, while helping us build the sustainable income needed to deliver our long-term strategy. A key part of your role will be helping donors see and understand the difference their support makes, translating our impact into compelling, personalised communications and stewardship that inspire long-term commitment. You will need to have: Experience in developing and monitoring the implementation of fundraising strategies, budgets and operational plans; Experience of working with high-net-worth individuals and securing five and six-figure gifts; Significant experience within a philanthropy / major donor fundraising role, with a proven track record of developing relationships and exceeding fundraising targets; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues; Ability to manage high profile people, acting with a high level of professionalism at all times; Outstanding communication skills, both verbal and written, with an ability to relate with a diverse group of individuals (e.g. executives, high net worth individuals and community leaders); Right to work in the UK. What you will get in return Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification and a letter to applicants from the line manager. To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application. Closing date: 12 July 2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible. Interviews: 20 July 2026 You may have experience of the following: Major Gifts Manager, Donor Relations Manager, Fundraising Manager, Relationship Manager - Philanthropy Development Manager, Philanthropic Partnerships Manager, Senior Fundraiser, Major Donor Manager, Major Donor Coordinator, Donor Development Manager REF-
Jul 07, 2026
Full time
Hours : 28 hrs per week. Permanent Salary : £43,500 pro rata (£34,800 actual) Location : Hybrid - Our offices are based in London, and there is a high degree of flexibility. We are seeking an ambitious and relationship-driven Philanthropy Manager to play a key role in growing our major donor and philanthropic income. Building on a strong foundation that currently generates over £150,000 annually through our donor-giving circles and major gifts programme, you will develop and manage relationships with high-value supporters, philanthropists, and high-net-worth individuals. Working closely with senior leadership and key stakeholders, you will identify, cultivate, solicit, and steward major donors, creating meaningful engagement opportunities and delivering exceptional supporter experiences. Through strategic relationship management, compelling impact reporting, and proactive pipeline development, you will secure significant philanthropic income and help drive the charity's future growth and impact. This is an exciting opportunity for an experienced fundraiser with a proven track record in major donor fundraising, strong relationship-building skills, and the ability to balance strategic planning with hands-on delivery to achieve ambitious income targets. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. About You You will be a forward-looking and collaborative Philanthropy Manager. You will have a vital role in growing philanthropy at Missing People, helping to connect committed supporters with work that can change lives and bring hope to people affected by disappearance. You will help shape the next stage of our philanthropy programme, building trusted relationships with philanthropists and supporters who want to make a tangible difference. Your work will directly support our ability to reach more missing people, families and loved ones at moments of crisis, while helping us build the sustainable income needed to deliver our long-term strategy. A key part of your role will be helping donors see and understand the difference their support makes, translating our impact into compelling, personalised communications and stewardship that inspire long-term commitment. You will need to have: Experience in developing and monitoring the implementation of fundraising strategies, budgets and operational plans; Experience of working with high-net-worth individuals and securing five and six-figure gifts; Significant experience within a philanthropy / major donor fundraising role, with a proven track record of developing relationships and exceeding fundraising targets; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues; Ability to manage high profile people, acting with a high level of professionalism at all times; Outstanding communication skills, both verbal and written, with an ability to relate with a diverse group of individuals (e.g. executives, high net worth individuals and community leaders); Right to work in the UK. What you will get in return Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification and a letter to applicants from the line manager. To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application. Closing date: 12 July 2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible. Interviews: 20 July 2026 You may have experience of the following: Major Gifts Manager, Donor Relations Manager, Fundraising Manager, Relationship Manager - Philanthropy Development Manager, Philanthropic Partnerships Manager, Senior Fundraiser, Major Donor Manager, Major Donor Coordinator, Donor Development Manager REF-
Job Role: Team Leader - Supported Housing Salary: £29,080 per year Hours: 37.5 hours per week Contract type: Permanent Location: Wiltshire - Trowbridge and Salisbury Additional information: Participate in an out-of-hours on-call rota. Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role: Step into a role where your leadership truly makes a difference. As Team Leader , you'll guide and inspire a passionate team delivering life-changing supported housing services across Wiltshire. You'll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high-quality, person-centred support. In this hands-on role, you'll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you'll empower both your team and your clients to achieve their full potential - making a lasting impact every day. What you'll be doing: Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered. Drive quality and compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time. Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community. Deliver outstanding support: Offer a person-centred, strengths-based, and trauma-informed approach that promotes empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here. What we're looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!
Jul 07, 2026
Full time
Job Role: Team Leader - Supported Housing Salary: £29,080 per year Hours: 37.5 hours per week Contract type: Permanent Location: Wiltshire - Trowbridge and Salisbury Additional information: Participate in an out-of-hours on-call rota. Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work. About Alongside: Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! About the Role: Step into a role where your leadership truly makes a difference. As Team Leader , you'll guide and inspire a passionate team delivering life-changing supported housing services across Wiltshire. You'll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high-quality, person-centred support. In this hands-on role, you'll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you'll empower both your team and your clients to achieve their full potential - making a lasting impact every day. What you'll be doing: Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered. Drive quality and compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time. Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community. Deliver outstanding support: Offer a person-centred, strengths-based, and trauma-informed approach that promotes empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here. What we're looking for: Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues. Experience working with people who may have complex needs and/or challenging behaviours. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at our charity shops A generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work, you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!
