Service Charges & Rent Manager

Service Charges & Rent Manager

Permanent Full-Time (37 hours per week)

Role Overview:

We have an exciting opportunity for a Service Charges & Rent Manager to take operational responsibility for the effective management, administration, and communication of service charges and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages.

This leadership role ensures compliance, accuracy, transparency, and high levels of customer satisfaction, whilst driving continuous improvement and managing a customer-facing team.

Key Responsibilities:

• Develop, implement, and manage annual service charge budgets, ensuring accuracy and transparency
• Ensure annual rent and service charge notifications are issued in line with regulatory requirements and best practice
• Provide clear, concise breakdowns of charges with transparent explanations of cost changes
• Ensure compliance with all relevant legislation (e.g., Leasehold Reform Act, Landlord & Tenant Act 1985, Housing Acts)
• Oversee estate charges, utility billing arrangements, and sinking funds
• Communicate effectively with residents, responding to queries and explaining charges clearly
• Work closely with contractors, suppliers, and internal teams to ensure service delivery meets agreed standards
• Lead on implementation of new systems, tools, and technologies to improve service delivery
• Deliver high-quality customer service and ensure strong customer outcomes
• Present complex financial and compliance reports to governance groups (e.g., Boards, Committees)
• Develop and implement strategic plans, including training, QA, and annual service improvements

Experience

• Extensive experience in service charge and rent management within housing or property sectors
• Proven experience managing complex service charges, estate charges, and varied rent models
• In-depth knowledge of leasehold management and Section 20 consultation processes
• CIH Level 3 or above (or working towards) (desirable)

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.