Service Coordinator

Our client is a growing and well-established provider of fire and electrical services across London and the South East. Due to continued growth, they are looking to recruit an organised and proactive Service Coordinator to join their friendly and supportive team.

This is a varied office-based position where no two days are the same. You'll play an important role in supporting the service department, ensuring engineers are scheduled efficiently, customers receive excellent service, and projects are delivered smoothly.

The role will primarily focus on supporting the company's Fire Division, coordinating planned maintenance, reactive call-outs, and remedial works for a range of commercial clients.

Full training will be provided, making this an excellent opportunity for someone with administration, customer service, or scheduling experience who is looking to develop a long-term career.

• Coordinating and scheduling engineers for planned and reactive maintenance works.
• Managing engineer's diaries and daily appointments.
• Supporting the day-to-day operations of the service department.
• Preparing and issuing service reports, certificates, and completion documentation.
• Producing quotations for remedial works identified during service visits.
• Managing service contract renewals and planned maintenance agreements.
• Ordering materials and equipment required for service works.
• Liaising with engineers to ensure paperwork is completed accurately and returned promptly.
• Responding to customer enquiries via telephone and email.
• Maintaining accurate records and updating internal systems.
• Working closely with management to ensure efficient delivery of service works.
• Providing additional administrative support across the business as required.

The successful candidate will be highly organised, customer-focused, and enjoy working in a busy office environment.

You will ideally have:

• Strong organisational skills and excellent attention to detail.
• Excellent communication and customer service abilities.
• A positive, proactive attitude and willingness to learn.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple priorities and work effectively within a team.
• Previous administration, customer service, scheduling, or coordination experience (desirable but not essential).

• Competitive salary based on experience.
• Full training and ongoing professional development.
• 28 days annual leave, including bank holidays.
• Free on-site parking.
• Friendly, professional, and supportive working environment.
• Genuine opportunities for career progression within a growing business.

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