Compliance Manager

The Compliance Manager will play a key role in overseeing regulatory compliance, privacy and consumer protection across the business.

Client Details

The company is a well-established, medium-sized organisation in the retail industry. They are committed to maintaining the highest standards of compliance and ensuring smooth operations across their business.

Description

Key Responsibilities

Regulatory Compliance & Governance

Maintain compliance framework covering:

Data protection (UK GDPR, DPA, PECR)

Consumer protection (DMCCA)

Advertising compliance (ASA/CAP)

Fraud prevention requirements

Ensure business practices, policies, and customer interactions meet regulatory standards

Provide clear, commercially minded, pragmatic compliance guidance

Privacy & Data Protection

• Own the organisation's data protection framework and policies
• Ensure all uses of personal data are lawful, transparent, and compliant

Oversee Subject Access Requests (SARs), law enforcement data requests and data breach reporting

Advise on privacy risks across business and marketing activity

Consumer Protection & Marketing Compliance

Ensure compliance with DMCCA and ASA/CAP Code

Provide commercial oversight of customer and marketing activity

Support resolution of customer queries and complaints

Fraud Prevention & Risk

• Work with the fraud team to protect customers, suppliers, and the business
• Ensure controls are effective, proportionate and aligned to evolving threats

Regulatory Engagement

Manage relationships with Trading Standards, ICO, and ASA

Handle regulatory enquiries, investigations, and reporting

Represent the business in external communications

Stakeholder Engagement

• Partner with including Directors and leadership teams

Collaborate across Customer Services, Retail, Marketing, IT, HR and Group functions (Privacy, Legal, Risk)

Profile

Essential

• Minimum 5+ years' experience in a regulatory compliance role
• Commercially minded.
• Strong expertise in:
  • Data protection and privacy regulation
  • Consumer protection legislation (including DMCCA)
  • Marketing/advertising compliance (ASA/CAP)
• Proven experience engaging directly with regulators
• Strong understanding of fraud risk and prevention frameworks, ability to balance regulatory requirements with commercial objectives
• Experience managing high-risk issues, complaints, and regulatory enquiries

Desirable

• Experience in a large or medium sized business providing services to consumers
• Formal compliance, legal or risk qualification (e.g. ICA, CIPP/E, or equivalent)

Job Offer

• Competitive salary ranging from £55,000 to £65,000 per annum, with bonus
• Hybrid working arrangement for improved work-life balance.
• Permanent position with opportunities for career progression.
• Inclusive and supportive company culture.

This is an excellent opportunity for a Compliance Manager to make a meaningful impact within the retail industry. Apply today to take the next step in your career!