Job Description
WF Postcode Area Full-Time, Permanent 28k-30k + Bonus Scheme Monday - Friday, 8:00am - 5:00pm
Our client, a leading supplier of equipment and solutions to the construction, plant hire, landscaping and groundcare sectors, is looking to recruit a Technical Support Advisor to join their busy and growing team within the WF postcode area.
This opportunity would suit someone with hands-on knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products who enjoys helping customers and providing technical advice. Previous sales experience is not essential; what is most important is your technical understanding, willingness to learn and ability to build rapport with customers.
The Role As a Technical Support Advisor, you'll be the first point of contact for customers, supporting them with product enquiries, technical advice, parts identification and order processing.
Key Responsibilities • Responding to customer enquiries in person, over the phone and via email • Providing technical advice on small plant machinery, landscaping equipment and associated products • Assisting customers with identifying and sourcing parts and components • Preparing customer quotations and processing orders • Supporting customers visiting the showroom and trade counter • Following up customer enquiries and quotations • Building strong relationships with both business and consumer customers • Liaising with suppliers and internal departments to ensure customer requirements are met • Delivering excellent customer service throughout the entire customer journey
What We're Looking For Essential • Technical knowledge of small plant machinery, construction equipment, landscaping machinery or groundcare products • Strong customer service and communication skills • Ability to understand customer requirements and provide practical solutions • A proactive and organised approach to work • Confidence communicating with customers both face-to-face and over the phone
Desirable • Experience working with plant hire equipment, construction machinery, landscaping equipment, lawn and garden machinery or outdoor power equipment • Knowledge of technical parts and components • Experience within a workshop, trade counter, parts department, hire desk or technical support environment • Experience producing quotations or processing orders
What's On Offer? • Competitive salary • Bonus scheme • Monday to Friday working hours • Stable, long-term career opportunity • Supportive and collaborative team environment • Training and development opportunities
To apply or find out more about this opportunity in the WF postcode area, please contact us for a confidential discussion.
