Job Description
Operations Specialist (Service Delivery)
Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus scheme
The Opportunity
An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team.
This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks.
This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations.
Key Responsibilities
- Coordinate and schedule audit and inspection appointments
- Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements
- Manage incoming calls and emails professionally and efficiently
- Maintain accurate records within CRM and scheduling systems
- Resolve appointment queries and coordinate necessary changes
- Escalate issues appropriately where required
- Support wider operational and administrative activities
- Monitor and update service information to ensure data accuracy
- Work collaboratively with internal teams to meet service delivery objectives
Candidate Profile
We're interested in speaking with individuals who:
- Have previous experience in administration, coordination, scheduling, operations support or customer service
- Possess excellent organisational skills and strong attention to detail
- Are comfortable handling inbound calls and stakeholder communications
- Can effectively manage multiple priorities in a fast-paced environment
- Demonstrate a proactive and solution-focused approach
- Are confident using CRM systems, Microsoft Office and scheduling tools
- Enjoy working within structured processes and procedures
What's on Offer?
- Fully remote working
- Structured onboarding and training programme
- Supportive and collaborative team culture
- Clear progression opportunities within operations and service delivery
- Company bonus scheme
- Long-term career development within a growing and established organisation
Ideal Backgrounds
Candidates may come from backgrounds such as:
- Operations Administration
- Service Coordination
- Facilities or Maintenance Administration
- Scheduling and Planning
- Customer Service
- Housing or Property Administration
- Compliance Support
- Logistics Coordination
- Helpdesk or Service Desk Administration
