Contact Centre Advisor

Are you passionate about delivering exceptional customer service and making a genuine difference with every conversation?

We're recruiting on behalf of a growing financial services organisation looking to appoint a Contact Centre Advisor to join their friendly and supportive team in Salford.

This is an excellent opportunity for someone who enjoys speaking with people, thrives in a busy environment and wants to build a long-term career with a business that values outstanding customer experience.

The Role

As the first point of contact for new and existing customers, you'll play a vital role in creating a positive first impression and ensuring every customer receives a professional, friendly and seamless experience.

This is not a cold calling role, a sales position or a financial advice role. Every customer you speak with has already made an enquiry.

We're looking for a warm, organised and approachable individual who takes pride in delivering outstanding customer service. You'll be someone who naturally builds rapport, enjoys helping others and thrives in a supportive, close-knit team.

You'll respond to customer enquiries, confirm initial information, answer general queries and ensure customers are introduced to the right advisor or department quickly and efficiently. Working closely with advisors and case managers, you'll help keep the customer journey moving smoothly from start to finish.

Key Responsibilities

• Contact new enquiries shortly after they have applied.
• Handle inbound customer calls in a professional and friendly manner.
• Warm transfer customers directly to advisors.
• Arrange advisor callbacks where required.
• Respond to customer emails and messages.
• Confirm basic application details before passing customers to an advisor.
• Provide updates to existing customers.
• Maintain accurate CRM records after every interaction.
• Ensure every enquiry receives a prompt and professional response.

About You

The ideal candidate will be:

• Friendly, confident and professional.
• An excellent communicator with a natural ability to build rapport.
• Organised with strong attention to detail.
• Comfortable speaking with customers throughout the day.
• Positive, proactive and dependable.
• Confident using CRM systems and Microsoft Office.
• Someone who genuinely enjoys helping people and delivering outstanding service.

Previous experience within customer service, contact centres, recruitment, estate agency, banking, insurance, financial services, hospitality or another customer-facing environment would be advantageous, although full training will be provided for the right individual.

What's on Offer?

• 25,000 to 30,000 basic salary depending on experience.
• Performance bonus with realistic OTE of 35,000.
• Monday to Friday working hours.
• 25 days annual leave plus bank holidays.
• Full training and ongoing development.
• Free on-site parking.
• Casual dress.
• Company events.
• Modern offices based in Salford.
• Genuine opportunities for career progression.

Career Progression

This is far more than a customer service role. As the business continues to grow, there is a clear pathway into a future Contact Centre Team Leader position, giving you the opportunity to develop your skills and progress your career within the organisation.

If you're looking for a role where you can build relationships, make a real impact and be part of a supportive team that genuinely values great customer service, we'd love to hear from you.

To Apply

Contact David at Greys Specialist Recruitment