Customer Service Representative

About the company

This organisation stands out as one of the world's foremost medical technology companies - dedicated not only to developing advanced products but also fostering an inclusive culture where every employee feels valued. Their focus on continuous improvement means you'll have access to industry-leading training resources designed around your personal growth ambitions.

About the company

This organisation stands out as one of the world's foremost medical technology companies - dedicated not only to developing advanced products but also fostering an inclusive culture where every employee feels valued. Their focus on continuous improvement means you'll have access to industry-leading training resources designed around your personal growth ambitions. Employees enjoy clear progression routes supported by managers who genuinely care about well being both inside and outside work. The company's global reach ensures stability while offering exposure to best practices from around the world; yet local teams remain close-knit enough for your contributions to be noticed.

Why Join

• Global MedTech business with strong reputation and stability
• Full training provided (no prior MedTech experience required)
• Clear progression opportunities
• Supportive, collaborative team environment
• Annual bonus scheme
• Opportunity to directly support patient care outcomes

The Role

You'll be part of a busy customer service team supporting the full order and service lifecycle - from enquiry through to returns and resolution.

This is a high-detail, process-driven customer operations role, not a sales position.

Key responsibilities

• Handle customer enquiries via phone, email, chat, text, and online platforms
• Process returns (RMA), repairs, exchanges, and service requests
• Log and track orders, deliveries, repairs, and inventory updates
• Maintain accurate records across CRM/ERP systems
• Prepare and update service documentation and tickets
• Coordinate with internal teams (sales, logistics, service engineers)
• Schedule field service or repair visits when required
• Manage product returns, credits, and issue resolution
• Respond to requests for product information or materials
• Ensure all customer and service data is accurate and up to date

About you

You'll be a strong fit if you have:

• 1-3 years' experience in customer service or customer operations (ideally within a manufacturing or medical environment)
• Experience in a busy, multi-channel support environment
• Strong attention to detail and accurate data entry skills
• Confident using CRM or order management systems
• Ability to manage multiple tasks and priorities
• Calm, empathetic approach when handling customer issues
• Strong communication skills (written and verbal)

What makes this role different

• You'll support real patient-impacting products
• Exposure to the full-service lifecycle (orders delivery returns resolution)
• Structured onboarding and training
• Opportunity to build a career in a growing MedTech environment

Apply now

If you're looking for a stable, structured customer service role with genuine progression and purpose, apply today.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates