Smart10 Ltd, Trading as SMT Recruitment
Biggleswade, Bedfordshire
Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am 5:30pm About the Role We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid . Key Responsibilities Handle inbound and outbound calls from customers and internal branches. Process customer orders placed through the company website. Process orders received from internal branches. Respond to customer enquiries via online chat and email. Track customer orders and liaise with courier networks regarding deliveries. Assist customers with website navigation and online ordering. Carry out general office administration and customer service duties. Skills & Experience Previous experience in an office-based customer service role is essential. Experience handling customer enquiries over the telephone and via email is preferred. Confident using computers and learning new systems. Excellent communication and organisational skills. Able to work independently and as part of a team. Proactive, reliable, and able to use initiative. Positive, friendly, and professional approach to customer service. What's on Offer £12.95 per hour. Salary progression opportunities. Full training on internal systems. Monday to Friday working hours (8:00am 5:30pm). Fully office-based role. Opportunity to join a stable and growing business. Supportive team environment with opportunities for career development. Ideal Candidate The successful candidate will be enthusiastic, hardworking, and customer-focused, with a strong work ethic and a willingness to learn. If you enjoy helping customers and thrive in a fast-paced office environment, we'd love to hear from you.
Jul 29, 2026
Full time
Location: Biggleswade Pay Rate: £12.95 per hour Job Type: Full Time, Permanent Working Pattern: Office-Based Hours: Monday to Friday, 8:00am 5:30pm About the Role We are looking for a motivated and enthusiastic Customer Service Advisor to join a busy customer service team based in Biggleswade. This is a fantastic opportunity to become part of a growing online operation within a well-established business. As a Customer Service Advisor, you will provide excellent support to customers by managing enquiries, processing online orders, and ensuring a smooth customer experience across telephone, email, and online chat. This is a fully office-based role and is not hybrid . Key Responsibilities Handle inbound and outbound calls from customers and internal branches. Process customer orders placed through the company website. Process orders received from internal branches. Respond to customer enquiries via online chat and email. Track customer orders and liaise with courier networks regarding deliveries. Assist customers with website navigation and online ordering. Carry out general office administration and customer service duties. Skills & Experience Previous experience in an office-based customer service role is essential. Experience handling customer enquiries over the telephone and via email is preferred. Confident using computers and learning new systems. Excellent communication and organisational skills. Able to work independently and as part of a team. Proactive, reliable, and able to use initiative. Positive, friendly, and professional approach to customer service. What's on Offer £12.95 per hour. Salary progression opportunities. Full training on internal systems. Monday to Friday working hours (8:00am 5:30pm). Fully office-based role. Opportunity to join a stable and growing business. Supportive team environment with opportunities for career development. Ideal Candidate The successful candidate will be enthusiastic, hardworking, and customer-focused, with a strong work ethic and a willingness to learn. If you enjoy helping customers and thrive in a fast-paced office environment, we'd love to hear from you.
Customer Service Advisor - Financial Services City of London Salary: 16.00 per hour Hours: 2pm - 11pm Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it. We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one. What you'll be doing Handling inbound calls from customers about accounts, payments and transactions Resolving queries first time where possible, and escalating appropriately where not Accurately recording customer information and case notes on internal systems Investigating issues and following them through to resolution Identifying and supporting customers in vulnerable circumstances in line with company policy Working to internal procedures and regulatory standards on every interaction What you'll need Customer service or contact centre experience (financial services background welcome but not essential) Clear, confident communication and genuine listening skills Strong attention to detail - accuracy matters in a regulated environment Comfortable picking up new systems and software quickly Able to stay composed and effective in a fast-paced, high-volume setting Availability to work the 2pm - 11pm shift pattern What's on offer Full training and ongoing development, including support towards financial services qualifications Hybrid working after training Clear progression routes into complaints, fraud, operations and beyond A supportive team environment in a business that's growing quickly Interested? Apply now with your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Jul 29, 2026
Seasonal
Customer Service Advisor - Financial Services City of London Salary: 16.00 per hour Hours: 2pm - 11pm Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it. We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one. What you'll be doing Handling inbound calls from customers about accounts, payments and transactions Resolving queries first time where possible, and escalating appropriately where not Accurately recording customer information and case notes on internal systems Investigating issues and following them through to resolution Identifying and supporting customers in vulnerable circumstances in line with company policy Working to internal procedures and regulatory standards on every interaction What you'll need Customer service or contact centre experience (financial services background welcome but not essential) Clear, confident communication and genuine listening skills Strong attention to detail - accuracy matters in a regulated environment Comfortable picking up new systems and software quickly Able to stay composed and effective in a fast-paced, high-volume setting Availability to work the 2pm - 11pm shift pattern What's on offer Full training and ongoing development, including support towards financial services qualifications Hybrid working after training Clear progression routes into complaints, fraud, operations and beyond A supportive team environment in a business that's growing quickly Interested? Apply now with your CV. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Factotum Telephone Answering Service
Cambridge, Cambridgeshire
Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role. Company benefits include: Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share) Holiday: 20 days annual leave plus bank holidays (pro rata for job share) Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period. About the role: As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday Friday, 8.30am to 5pm or 9am to 5.30pm Main duties and responsibilities: Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience. Gather essential information while adhering to company policies and GDPR compliance. Schedule appointments efficiently and accurately record patient data using call-taking software. Provide exceptional customer service by actively listening and addressing inquiries with empathy. Collaborate with team members to deliver a consistent and high-quality service standard. About you: As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers. Why Factotum: Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK. If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you. No Recruitment Agencies Please Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Jul 29, 2026
Full time
Customer Service Advisor (Clinic Diaries) - Factotum Telephone Answering Service are looking for a Customer Service Advisor (Clinic Diaries) to join them on a permanent basis based in Newmarket, West Suffolk. We will consider job share arrangements for this role. Company benefits include: Competitive Salary: On offer is a salary of £24,900 (pro rata for job share) per annum, plus an attendance bonus (pro-rata for job share) Holiday: 20 days annual leave plus bank holidays (pro rata for job share) Additional: Employee Benefits package, providing health and wellness support, Flexibility with home working options after training and probationary period. About the role: As a Customer Service Advisor (Clinic Diaries), you will manage inbound and outbound customer interactions, gather information in line with company policies and GDPR, and book appointments while accurately recording patient data. Your attention to detail and commitment to service excellence will enhance overall customer satisfaction. Working hours for this role are 37.5 per week, Monday Friday, 8.30am to 5pm or 9am to 5.30pm Main duties and responsibilities: Manage inbound and outbound customer interactions via telephone and email, ensuring a seamless experience. Gather essential information while adhering to company policies and GDPR compliance. Schedule appointments efficiently and accurately record patient data using call-taking software. Provide exceptional customer service by actively listening and addressing inquiries with empathy. Collaborate with team members to deliver a consistent and high-quality service standard. About you: As Customer Service Advisor (Clinic Diaries), you will have an excellent communication and active listening skills, especially on the phone. A genuine desire to help others, and proficiency with computers and ideally touch typing. Patience, emotional intelligence, and the ability to multitask in a busy environment are essential for connecting effectively with our customers. Why Factotum: Founded in 2003, Factotum has over 20 years of experience as a leading provider of telephone answering services, virtual reception services, and outsourced company reception services across the UK. If you meet the requirements for the Customer Service Advisor (Clinic Diaries) role and want to make a difference, please apply with an up-to-date CV. We look forward to hearing from you. No Recruitment Agencies Please Please check your email inbox and spam/junk mail folder for any email correspondence for this role. If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so we can make the appropriate adjustments. This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Jul 29, 2026
Full time
Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jul 29, 2026
Contractor
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Jul 29, 2026
Contractor
You must live in Scotland to be considered for this role. Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: 13.49 per hour, overtime: 20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the telephone where required - Complaint handling where required - Taking full ownership of a call, ensuring the customer receives the highest levels of customer service - Making customers aware of other products available at the end of the call What you'll bring with you: - Excellent IT skills, you will be required to navigate several systems - Customer service skills, ensuring empathy and good communication - Listening skills - Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with You will need to pass both a criminal background and financial check. Essential: wifi and a work station set up at home to be successful in this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor A clear pay structure starting with a competitive salary of £27,651 per annum. You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development. 25 days holiday Pension Life Assurance Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Regular department incentives with amazing prizes to be won Opportunities to progress your career around the business Experience Required To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Jul 29, 2026
Full time
Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We're currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you'll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary, along with excellent benefits. All of our customer service advisor roles take inbound calls only, there is no cold calling required and working hours are between Monday to Friday 8am - 5pm. After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls - this is the start of your customer service career. What we can offer you as Customer Service Advisor A clear pay structure starting with a competitive salary of £27,651 per annum. You will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development. 25 days holiday Pension Life Assurance Flexible benefits for you to choose from including Critical Illness, DenPlan, Private Medical Insurance and Cycle to work schemes. Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more! Regular department incentives with amazing prizes to be won Opportunities to progress your career around the business Experience Required To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, along with good keyboard skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems. If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To be redirected to our dedicated careers page to complete your application.
Pertemps Birmingham Industrial
Lea Marston, West Midlands
Customer Service Advisor Location: Coleshill, Birmingham Pay: 12.74 per hour (increasing to 12.87 per hour after 12 weeks) Contract: Temporary Ongoing Hours: Monday to Friday, 7.5-hour shifts between 7:00am and 6:00pm Are you passionate about delivering exceptional customer service? We're recruiting on behalf of a leading global logistics provider supporting some of the UK's best-known brands within the hospitality sector. This is a fantastic opportunity to join a friendly and supportive customer service team within a fast-paced supply chain environment. You'll play a key role in supporting customers and ensuring smooth operations, while benefiting from excellent training and long-term career development opportunities. The Role As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring orders are managed efficiently and enquiries are resolved professionally. Working closely with transport, warehouse and planning teams, you'll play a key role in delivering an outstanding customer experience. Your responsibilities will include: Handling inbound customer enquiries relating to orders, deliveries, stock availability and account queries Resolving customer issues and complaints in a professional and timely manner Processing customer requests and updating internal CRM systems Maintaining accurate customer records and order information Using Microsoft Excel and other internal systems to manage customer data Liaising with internal departments to ensure customer expectations are met Delivering a consistently high standard of customer service About You We're looking for someone who enjoys working in a busy environment and takes pride in providing excellent customer service. To be successful in this role, you'll have: Previous customer service experience, ideally within a contact centre, logistics, supply chain, retail or office-based environment Excellent communication and interpersonal skills Strong IT skills, including Microsoft Office and Excel Excellent attention to detail and strong organisational skills A positive, proactive and customer-focused attitude The ability to work within a supply chain supporting the drinks industry A full UK driving licence and access to your own vehicle are preferred, as the site is not easily accessible by public transport. What's in it for you? 30 days annual leave (pro rata) Free on-site parking Modern office environment Employee recognition and reward schemes Monthly incentives and team engagement activities No working on Christmas Day, Boxing Day or New Year's Day If you're looking for your next customer service opportunity with a market-leading organisation, we'd love to hear from you! Apply today or contact Gabriele Strazdauskaite on (phone number removed) or (url removed) for more information.
Jul 29, 2026
Seasonal
Customer Service Advisor Location: Coleshill, Birmingham Pay: 12.74 per hour (increasing to 12.87 per hour after 12 weeks) Contract: Temporary Ongoing Hours: Monday to Friday, 7.5-hour shifts between 7:00am and 6:00pm Are you passionate about delivering exceptional customer service? We're recruiting on behalf of a leading global logistics provider supporting some of the UK's best-known brands within the hospitality sector. This is a fantastic opportunity to join a friendly and supportive customer service team within a fast-paced supply chain environment. You'll play a key role in supporting customers and ensuring smooth operations, while benefiting from excellent training and long-term career development opportunities. The Role As a Customer Service Advisor, you'll be the first point of contact for customers, ensuring orders are managed efficiently and enquiries are resolved professionally. Working closely with transport, warehouse and planning teams, you'll play a key role in delivering an outstanding customer experience. Your responsibilities will include: Handling inbound customer enquiries relating to orders, deliveries, stock availability and account queries Resolving customer issues and complaints in a professional and timely manner Processing customer requests and updating internal CRM systems Maintaining accurate customer records and order information Using Microsoft Excel and other internal systems to manage customer data Liaising with internal departments to ensure customer expectations are met Delivering a consistently high standard of customer service About You We're looking for someone who enjoys working in a busy environment and takes pride in providing excellent customer service. To be successful in this role, you'll have: Previous customer service experience, ideally within a contact centre, logistics, supply chain, retail or office-based environment Excellent communication and interpersonal skills Strong IT skills, including Microsoft Office and Excel Excellent attention to detail and strong organisational skills A positive, proactive and customer-focused attitude The ability to work within a supply chain supporting the drinks industry A full UK driving licence and access to your own vehicle are preferred, as the site is not easily accessible by public transport. What's in it for you? 30 days annual leave (pro rata) Free on-site parking Modern office environment Employee recognition and reward schemes Monthly incentives and team engagement activities No working on Christmas Day, Boxing Day or New Year's Day If you're looking for your next customer service opportunity with a market-leading organisation, we'd love to hear from you! Apply today or contact Gabriele Strazdauskaite on (phone number removed) or (url removed) for more information.
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
Jul 29, 2026
Full time
An established, customer-focused Insurance business in the Colchester / North Essex area is looking for a Insurance Advisor to join their friendly, growing team.This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as Insurance Advisor You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for from the Insurance Advisor Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Minimum 5 GCSEs (or equivalent), including Maths and English Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge + sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme
SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Jul 29, 2026
Full time
SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Inbound Sales Advisor - Mobiles My client is looking for confident communicators who are able to receive inbound calls from customers and offer upgrade services to mobile services. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Saturday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Commission is paid on top of base salary. Role responsibilities will include : Handling inbound calls from customers Explore customer needs and offer a suitable product Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment Excellent communicate and people skills Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets If interested, please submit your CV or call , ask for Michelle
Jul 29, 2026
Full time
Inbound Sales Advisor - Mobiles My client is looking for confident communicators who are able to receive inbound calls from customers and offer upgrade services to mobile services. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Saturday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Commission is paid on top of base salary. Role responsibilities will include : Handling inbound calls from customers Explore customer needs and offer a suitable product Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment Excellent communicate and people skills Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets If interested, please submit your CV or call , ask for Michelle
My client, based in Yeadon (Leeds) is a leading manufacturer of vehicle warning, lighting and signalling equipment that is supplied to customers worldwide. The range of products manufactured by my client includes LED lightbars as well as traditional strobe and Halogen lightbars. In addition the company also manufactures and supplies a full product range including LED beacons, strobe and rotating beacons, vehicle sirens, scene and work lights, along with vehicle interior LED lighting. NOW RECRUITING: they would like to find a Technical Sales Advisor. Main purpose of the role: You will coordinate all technical sales from enquiry through to quote and securing sales. The job role is to understand the customer needs, requirements and deliver exceptional customer service. You will be responsible for: Answering inbound sales queries and dealing with day to day sales activities Providing technical advice to customers over the phone and in person Achieving monthly targets Maintaining and developing relationships with customers Providing customers with quotations and closing sales The ideal candidate must have: Good telephone manner with excellent communication skills Excellent organisational skills Ability to demonstrate problem solving skills A confident and determined approach The ability to work both independently and as part of a team Motivation and drive to succeed Highly proficient IT and numeric skills Planning and organisational skills Strong attention to detail Ideally you will have Reasonable computer skills, proficient in the use of Microsoft office products Previous experience working with technical sales environment is beneficial but by no means essential. Other information: This is a full time, permanent, office based, salaried position with the potential for future progression Working hours: 8.30 - 5.00pm with a 1 hour lunch break - however we can offer some flexibility in these hours to suit individual circumstances. Onsite parking If you feel that you have the necessary skills to apply for this role then we want to hear from you. We are an outsourced CV screening company, our clients like to make sure that they are only dealing with relevant applications however please b assured that once you pass the screening process you will be informed of the hiring company and it will be the hiring manager dealing with your application directly.
Jul 29, 2026
Full time
My client, based in Yeadon (Leeds) is a leading manufacturer of vehicle warning, lighting and signalling equipment that is supplied to customers worldwide. The range of products manufactured by my client includes LED lightbars as well as traditional strobe and Halogen lightbars. In addition the company also manufactures and supplies a full product range including LED beacons, strobe and rotating beacons, vehicle sirens, scene and work lights, along with vehicle interior LED lighting. NOW RECRUITING: they would like to find a Technical Sales Advisor. Main purpose of the role: You will coordinate all technical sales from enquiry through to quote and securing sales. The job role is to understand the customer needs, requirements and deliver exceptional customer service. You will be responsible for: Answering inbound sales queries and dealing with day to day sales activities Providing technical advice to customers over the phone and in person Achieving monthly targets Maintaining and developing relationships with customers Providing customers with quotations and closing sales The ideal candidate must have: Good telephone manner with excellent communication skills Excellent organisational skills Ability to demonstrate problem solving skills A confident and determined approach The ability to work both independently and as part of a team Motivation and drive to succeed Highly proficient IT and numeric skills Planning and organisational skills Strong attention to detail Ideally you will have Reasonable computer skills, proficient in the use of Microsoft office products Previous experience working with technical sales environment is beneficial but by no means essential. Other information: This is a full time, permanent, office based, salaried position with the potential for future progression Working hours: 8.30 - 5.00pm with a 1 hour lunch break - however we can offer some flexibility in these hours to suit individual circumstances. Onsite parking If you feel that you have the necessary skills to apply for this role then we want to hear from you. We are an outsourced CV screening company, our clients like to make sure that they are only dealing with relevant applications however please b assured that once you pass the screening process you will be informed of the hiring company and it will be the hiring manager dealing with your application directly.
Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: 27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience What we offer: Basic Salary 27,500 Commission package available with expected OTE of 30,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.
Jul 29, 2026
Full time
Job Title: Client Relations Manager / Sales Administrator Location: Pencoed, Bridgend Salary: 27,500 per annum Job Type: Permanent, Full time About us: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do. Job Responsibilities: Be the primary point of contact and build long-term relationships with customers Develop a trusted relationship with key accounts Complete Regular account reviews Upsell and cross sell products and services into existing customers Deal with sales orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements About you: Job Experience Required: A positive attitude with a can do approach to everything! IT and Comms knowledge preferable but not essential Customer Service Experience Sales experience What we offer: Basic Salary 27,500 Commission package available with expected OTE of 30,000 Staff Share Equity Scheme 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role.
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: Full or part-time hours available. Minimum Part-time 28 hours Full time is 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Jul 28, 2026
Seasonal
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: Full or part-time hours available. Minimum Part-time 28 hours Full time is 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Inbound Sales Advisor - Mobiles My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services. The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Friday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Key responsibilities will include : Handling inbound calls from customers in a professional manner Explore customer needs and offer a suitable products or services Build rapport with customers and provide accurate product information Convert enquiries into sales while meeting individual and team sales targets Process orders, payments and account updates accordingly Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Maintain detailed and accurate customer record in the system(s) Collaborate with colleagues and other departments to ensure customer satisfaction Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferred Excellent communication and people skills Strong listening and problem-solving skills Ability to build relationships and influence purchasing decisions Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets Ability to work in a fast-paced environment and manage multiple enquiries Desirable Qualifications : Experience in inbound sales or telesales Experience working towards sales or performance targets Please submit your CV, send to or call , ask for Michelle
Jul 28, 2026
Full time
Inbound Sales Advisor - Mobiles My client is looking for confident communicators and customer-focused Inbound Sales advisors to handle incoming customer enquiries, identify customer needs, to recommend suitable products or services, offering upgrade services. The successful candidate will deliver excellent customer service while achieving sales targets and contributing to a positive customer experience. You will be expected to convert these calls into sales using effective listening and questioning techniques, utilising the portfolio of deals available. Days - Monday to Friday Hours - 09:00-17:30 Monday to Friday / Saturday 09:00-17:30 2 Weeks training is provided. Key responsibilities will include : Handling inbound calls from customers in a professional manner Explore customer needs and offer a suitable products or services Build rapport with customers and provide accurate product information Convert enquiries into sales while meeting individual and team sales targets Process orders, payments and account updates accordingly Effectively proposing the benefits of products or services Effectively questioning customers to highlight upselling opportunities Having up-to-date product knowledge and awareness of current promotions available Achieving and exceeding the range of sales KPI's set, such as sales volume, call conversion, additional products Maintain detailed and accurate customer record in the system(s) Collaborate with colleagues and other departments to ensure customer satisfaction Required Skills & Experience : Desirable to have previous sales experience working within a target driven environment, or a contact centre environment is preferred Excellent communication and people skills Strong listening and problem-solving skills Ability to build relationships and influence purchasing decisions Resilient and tenacious Attention to detail Able to learn new skills Desire to exceed KPI's and Targets Ability to work in a fast-paced environment and manage multiple enquiries Desirable Qualifications : Experience in inbound sales or telesales Experience working towards sales or performance targets Please submit your CV, send to or call , ask for Michelle
Optima Electrical Training
Kings Heath, Birmingham
Turn warm enquiries into successful enrolments with a growing training provider. Enjoy a 29,500 basic salary, realistic OTE of 50,000 and genuine opportunities for career progression in a supportive, ambitious team. Inbound Sales Executive B14, Birmingham Full Time, Permanent Office-based role with occasional remote working available 29,500 basic salary with realistic OTE of 50, days' leave plus bank holidays, private healthcare, pension after probation Please note: you must be authorised to work in the UK Our client is a leading provider of specialist training courses and qualifications, helping adults develop the knowledge, skills and confidence needed to build successful careers. With an excellent reputation for delivering high-quality training and outstanding customer service, the business is continuing to grow and is seeking ambitious sales professionals who want to build a long-term career within a supportive and forward-thinking organisation. About the Role We are looking for an Inbound Sales Executive to join a successful and expanding sales team based in B14, Birmingham. This is primarily an inbound sales role, with warm enquiries provided, where you will advise prospective learners on training courses and qualifications, helping them choose the right programme for their career goals before guiding them through the enrolment process. Alongside handling inbound enquiries, you will build relationships with prospective learners and corporate clients, maintain accurate CRM records and occasionally attend industry exhibitions, trade shows and customer sites to promote the company's training services. The role is office-based, with the flexibility of occasional remote working following successful completion of probation. Key Responsibilities Handle inbound telephone, email and online enquiries from prospective learners. Consult with customers to understand their career goals and recommend the most suitable training courses and qualifications. Build lasting relationships with prospective learners and business customers. Guide customers through the enrolment process, answering questions and overcoming objections to secure enrolments. Support the onboarding of new learners by ensuring all documentation and communications are completed accurately. Develop new business opportunities and corporate partnerships where appropriate. Maintain accurate customer records and sales activity using the company's CRM system. Achieve and exceed individual sales targets and KPIs. Work collaboratively with the marketing and training teams to maximise sales opportunities. Represent the business at exhibitions, trade shows and other industry events. Key Skills and Qualifications Proven experience in a sales environment with a track record of successfully closing business. Ideally experienced within the education or training sector, particularly selling qualifications or training programmes. We also welcome applications from candidates with successful sales backgrounds in: Pharmaceutical sales Telecoms or mobile phone sales Internet or technology services Recruitment Any other product or service-based sales environment Excellent communication, relationship-building and consultative selling skills. Strong negotiation and objection-handling abilities. Confident, personable and enthusiastic approach. Resilient, proactive and target-driven with a genuine desire to succeed. Comfortable using CRM systems and maintaining accurate customer records. Self-motivated whilst also enjoying working as part of a collaborative team. Looking to build a long-term career rather than simply move into another sales role. Benefits 29,500 basic salary. Realistic on-target earnings of 50,000. 25 days' annual leave plus bank holidays. Company pension following successful completion of probation. Private healthcare through Vitality following successful completion of probation. Excellent opportunities for career progression and professional development. Opportunity to attend exhibitions, expos and networking events. If you're an ambitious sales professional who enjoys building relationships, providing consultative advice and helping customers achieve their goals, this is an excellent opportunity to join a growing organisation that genuinely invests in its people. Whether your experience comes from education, recruitment, pharmaceuticals, telecoms or another consultative sales environment, we'd love to hear from you. How to Apply If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes: Business Development Consultant, Course Consultant, Sales Executive, Internal Sales Executive, Business Development Executive, Training Sales Consultant, Education Sales Executive, Learning Advisor, Enrolment Advisor, Recruitment Consultant, Account Executive, Business Development Representative, Admissions Advisor, Customer Success Executive, Sales Consultant, Telesales Executive.
Jul 28, 2026
Full time
Turn warm enquiries into successful enrolments with a growing training provider. Enjoy a 29,500 basic salary, realistic OTE of 50,000 and genuine opportunities for career progression in a supportive, ambitious team. Inbound Sales Executive B14, Birmingham Full Time, Permanent Office-based role with occasional remote working available 29,500 basic salary with realistic OTE of 50, days' leave plus bank holidays, private healthcare, pension after probation Please note: you must be authorised to work in the UK Our client is a leading provider of specialist training courses and qualifications, helping adults develop the knowledge, skills and confidence needed to build successful careers. With an excellent reputation for delivering high-quality training and outstanding customer service, the business is continuing to grow and is seeking ambitious sales professionals who want to build a long-term career within a supportive and forward-thinking organisation. About the Role We are looking for an Inbound Sales Executive to join a successful and expanding sales team based in B14, Birmingham. This is primarily an inbound sales role, with warm enquiries provided, where you will advise prospective learners on training courses and qualifications, helping them choose the right programme for their career goals before guiding them through the enrolment process. Alongside handling inbound enquiries, you will build relationships with prospective learners and corporate clients, maintain accurate CRM records and occasionally attend industry exhibitions, trade shows and customer sites to promote the company's training services. The role is office-based, with the flexibility of occasional remote working following successful completion of probation. Key Responsibilities Handle inbound telephone, email and online enquiries from prospective learners. Consult with customers to understand their career goals and recommend the most suitable training courses and qualifications. Build lasting relationships with prospective learners and business customers. Guide customers through the enrolment process, answering questions and overcoming objections to secure enrolments. Support the onboarding of new learners by ensuring all documentation and communications are completed accurately. Develop new business opportunities and corporate partnerships where appropriate. Maintain accurate customer records and sales activity using the company's CRM system. Achieve and exceed individual sales targets and KPIs. Work collaboratively with the marketing and training teams to maximise sales opportunities. Represent the business at exhibitions, trade shows and other industry events. Key Skills and Qualifications Proven experience in a sales environment with a track record of successfully closing business. Ideally experienced within the education or training sector, particularly selling qualifications or training programmes. We also welcome applications from candidates with successful sales backgrounds in: Pharmaceutical sales Telecoms or mobile phone sales Internet or technology services Recruitment Any other product or service-based sales environment Excellent communication, relationship-building and consultative selling skills. Strong negotiation and objection-handling abilities. Confident, personable and enthusiastic approach. Resilient, proactive and target-driven with a genuine desire to succeed. Comfortable using CRM systems and maintaining accurate customer records. Self-motivated whilst also enjoying working as part of a collaborative team. Looking to build a long-term career rather than simply move into another sales role. Benefits 29,500 basic salary. Realistic on-target earnings of 50,000. 25 days' annual leave plus bank holidays. Company pension following successful completion of probation. Private healthcare through Vitality following successful completion of probation. Excellent opportunities for career progression and professional development. Opportunity to attend exhibitions, expos and networking events. If you're an ambitious sales professional who enjoys building relationships, providing consultative advice and helping customers achieve their goals, this is an excellent opportunity to join a growing organisation that genuinely invests in its people. Whether your experience comes from education, recruitment, pharmaceuticals, telecoms or another consultative sales environment, we'd love to hear from you. How to Apply If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes: Business Development Consultant, Course Consultant, Sales Executive, Internal Sales Executive, Business Development Executive, Training Sales Consultant, Education Sales Executive, Learning Advisor, Enrolment Advisor, Recruitment Consultant, Account Executive, Business Development Representative, Admissions Advisor, Customer Success Executive, Sales Consultant, Telesales Executive.
Job Title: Motor Claims Handler Location: Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Jul 28, 2026
Full time
Job Title: Motor Claims Handler Location: Sevenoaks with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Jul 28, 2026
Seasonal
Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract Working hours 40 hours per week 1-hour unpaid lunch Working 5 days out of 7 Shift rota within: Monday Friday: 7:00am 6:00pm Saturday: 8:00am 5:00pm Sunday: 9:00am 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle (not on the same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. The Role You will be part of a busy customer service team, delivering a high level of support to customers. Customer Service Key Responsibilities Handle inbound and outbound customer enquiries Provide clear and accurate information on products and services Resolve customer queries and complaints in a professional manner Log customer interactions accurately on the system (CRM) Identify customer needs and offer suitable solutions Carry out basic troubleshooting where required Work closely with other teams to resolve issues Ensure all processes are followed, including data protection and compliance Customer service The Candidate Good communication skills (both written and verbal) Confident using IT systems, including Microsoft Office Strong attention to detail and accuracy Able to stay calm and professional under pressure Good problem-solving skills Positive and customer-focused attitude Previous experience in customer service, retail, or similar Experience using CRM systems or SAP GCSE Maths & English (Grade C/4 or above) Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn. Consultant Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks
Customer Service Administrator Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13.90 per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Previous administration or call centre experience in a fast paced environment is essential Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident IT skills especially using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Parking onsite - please click apply for immediate consideration.
Jul 28, 2026
Full time
Customer Service Administrator Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am - 5:00pm with a 45-minute lunch Pay rate: £13.90 per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across multiple systems and spreadsheets (Excel) Monitor order progress and proactively identify and resolve issues before escalation Escalate complex queries where required, ensuring timely resolution Ensure high levels of data accuracy and compliance with internal processes Support continuous improvement in customer service and order management processes Skills & Experience: Previous administration or call centre experience in a fast paced environment is essential Strong communication and customer service skills Highly organised, detail-focused, and solutions-driven approach Confident IT skills especially using Excel and multiple systems in a busy environment Ability to multitask and prioritise workload effectively Parking onsite - please click apply for immediate consideration.
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests. About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager. Responsibilities of a Customer Service Advisor: Handle predominantly inbound customer calls (and some outbound calls where needed) Respond to tenancy management enquiries Respond to maintenance/repairs enquiries Raise/submit repair orders Take rent payments over the phone Provide general customer service support and resolve queries at first point of contact where possible Salary and benefits Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH) 35 hours per week 18- 19 p/h umbrella Minimum 4 month contract Ideal candidate Strong customer service experience (essential) Comfortable working on phones in a busy inbound-call environment Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries Experience in housing is desirable but not essential Background in third sector/public sector/contracted services is preferred but not required Available to start at short notice If this Customer Service Advisor role is for you please apply or contact Olivia at (url removed)
Jul 28, 2026
Contractor
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests. About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager. Responsibilities of a Customer Service Advisor: Handle predominantly inbound customer calls (and some outbound calls where needed) Respond to tenancy management enquiries Respond to maintenance/repairs enquiries Raise/submit repair orders Take rent payments over the phone Provide general customer service support and resolve queries at first point of contact where possible Salary and benefits Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH) 35 hours per week 18- 19 p/h umbrella Minimum 4 month contract Ideal candidate Strong customer service experience (essential) Comfortable working on phones in a busy inbound-call environment Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries Experience in housing is desirable but not essential Background in third sector/public sector/contracted services is preferred but not required Available to start at short notice If this Customer Service Advisor role is for you please apply or contact Olivia at (url removed)
