Every conversation has the power to build trust or lose it. As a Call Centre Trainer , you'll be on the contact centre floor, helping advisors deliver outstanding customer experiences by providing real time coaching, guidance and support when it matters most. You'll play a hands-on role in improving customer outcomes, increasing advisor confidence and ensuring every interaction is accurate, compliant and focused on delivering exceptional service. If you're an experienced call centre coach who enjoys developing people while supporting operational performance, this is an excellent opportunity to make an immediate impact. What's in it for you £350 per day via umbrella. Initial 3-month contract with the opportunity to be extended. Monday to Friday working pattern with a 37.5-hour week. Comprehensive 2-4 week onboarding and training programme. Opportunity to influence service quality and customer outcomes across a busy life and pensions environment. Work closely with operational leaders, quality teams and frontline advisors to drive continuous improvement. Your responsibilities as Call Centre Trainer Provide real time floor support and coaching to customer service advisors during live customer interactions. Listen to live calls to identify coaching opportunities and improve service quality. Support complex customer queries and escalations while helping reduce complaints. Ensure accurate, compliant and customer-focused information is consistently delivered. Work alongside Team Leaders and Quality Assurance teams to identify trends and develop targeted coaching plans. Share knowledge and best practice to improve response times, customer experience and advisor performance. What we're looking for in a Call Centre Trainer Previous experience in a call centre providing management and coaching. Experience handling complex complaint escalations and supporting vulnerable customers. Good understanding of FCA regulations, Consumer Duty and fraud awareness. Strong communication, coaching, negotiation and problem-solving skills. A working knowledge of pensions and life products would be advantageous. If you're ready to use your coaching expertise to improve customer outcomes and help advisors perform at their best, apply today online for this Call Centre Trainer opportunity. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Jul 30, 2026
Contractor
Every conversation has the power to build trust or lose it. As a Call Centre Trainer , you'll be on the contact centre floor, helping advisors deliver outstanding customer experiences by providing real time coaching, guidance and support when it matters most. You'll play a hands-on role in improving customer outcomes, increasing advisor confidence and ensuring every interaction is accurate, compliant and focused on delivering exceptional service. If you're an experienced call centre coach who enjoys developing people while supporting operational performance, this is an excellent opportunity to make an immediate impact. What's in it for you £350 per day via umbrella. Initial 3-month contract with the opportunity to be extended. Monday to Friday working pattern with a 37.5-hour week. Comprehensive 2-4 week onboarding and training programme. Opportunity to influence service quality and customer outcomes across a busy life and pensions environment. Work closely with operational leaders, quality teams and frontline advisors to drive continuous improvement. Your responsibilities as Call Centre Trainer Provide real time floor support and coaching to customer service advisors during live customer interactions. Listen to live calls to identify coaching opportunities and improve service quality. Support complex customer queries and escalations while helping reduce complaints. Ensure accurate, compliant and customer-focused information is consistently delivered. Work alongside Team Leaders and Quality Assurance teams to identify trends and develop targeted coaching plans. Share knowledge and best practice to improve response times, customer experience and advisor performance. What we're looking for in a Call Centre Trainer Previous experience in a call centre providing management and coaching. Experience handling complex complaint escalations and supporting vulnerable customers. Good understanding of FCA regulations, Consumer Duty and fraud awareness. Strong communication, coaching, negotiation and problem-solving skills. A working knowledge of pensions and life products would be advantageous. If you're ready to use your coaching expertise to improve customer outcomes and help advisors perform at their best, apply today online for this Call Centre Trainer opportunity. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
One of the North's leading firms of chartered accountants and business advisors, offering an extensive range of corporate, personal and specialist tax services and employing c.1,000 staff, is seeking to recruit Tax Managers and Senior Managers to provide tailored tax advisory and compliance services in one of a range of specialisms - Corporate Tax, Private Client Tax, Transaction Tax, Innovation Tax and VAT & Duty for large corporate, SME, OMB, Entrepreneur and private individual clients, helping them navigate an increasingly complex world. Its growing Newcastle office is looking for talented and friendly people to deliver value and manage risk in tax compliance, tax optimisation and strategic planning, where you'll be at the heart of assisting clients in realising their ambitions. This is a fantastic opportunity to further develop your technical and client management skills, while working as part of an award-winning, collaborative, supportive and forward-thinking team. You'll play a key role in delivering high-quality, forward-thinking tax advice, as well as supporting the development and mentoring of team members. As Tax Manager/Senior Manager your responsibilities will include: Managing client relationships, acting as a trusted adviser and identifying planning opportunities Delivering on advisory projects for clients and leading implementation of tax planning Collaborating with colleagues across the firm to provide integrated solutions to clients, including cross-disciplinary projects Mentoring and supervising others whilst delegating work effectively and providing regular feedback Overseeing the preparation and review of tax returns and submissions to ensure compliance and identify advisory opportunities Leading written and oral correspondence with HMRC, including managing enquiries and resolving technical matters Supporting activities through participation in business development opportunities, proposals, client meetings and thought leadership Managing budgets, billing, and WIP efficiently, maintaining profitability across your portfolio As Tax Manager/Senior Manager you'll need: Strong Tax Manager experience in a relevant field, tax gained in practice or industry, ideally including exposure to large corporates or complex clients Professionally qualified (CA and/or CTA or equivalent) or working towards qualification Strong technical knowledge and a willingness to continue developing in a supportive environment Proactive, with good organisational skills and the ability to manage multiple deadlines Clear communicator who can engage effectively with clients and colleagues at all levels Experience in mentoring or coaching junior team members is an advantage Rewards & Benefits: Basic salary of £60,000 - £95,000 and competitive benefits package Full time Permanent Excellent training, support and career development opportunities Attractive city centre office and flexible working Please note: - To secure maximum pay/rewards, you must possess all outlined experience, skills, knowledge and relevant qualifications. - High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. - Candidates must have the right to work in the UK permanently and without any restrictions - there is no visa sponsorship on offer for this role.
Jul 30, 2026
Full time
One of the North's leading firms of chartered accountants and business advisors, offering an extensive range of corporate, personal and specialist tax services and employing c.1,000 staff, is seeking to recruit Tax Managers and Senior Managers to provide tailored tax advisory and compliance services in one of a range of specialisms - Corporate Tax, Private Client Tax, Transaction Tax, Innovation Tax and VAT & Duty for large corporate, SME, OMB, Entrepreneur and private individual clients, helping them navigate an increasingly complex world. Its growing Newcastle office is looking for talented and friendly people to deliver value and manage risk in tax compliance, tax optimisation and strategic planning, where you'll be at the heart of assisting clients in realising their ambitions. This is a fantastic opportunity to further develop your technical and client management skills, while working as part of an award-winning, collaborative, supportive and forward-thinking team. You'll play a key role in delivering high-quality, forward-thinking tax advice, as well as supporting the development and mentoring of team members. As Tax Manager/Senior Manager your responsibilities will include: Managing client relationships, acting as a trusted adviser and identifying planning opportunities Delivering on advisory projects for clients and leading implementation of tax planning Collaborating with colleagues across the firm to provide integrated solutions to clients, including cross-disciplinary projects Mentoring and supervising others whilst delegating work effectively and providing regular feedback Overseeing the preparation and review of tax returns and submissions to ensure compliance and identify advisory opportunities Leading written and oral correspondence with HMRC, including managing enquiries and resolving technical matters Supporting activities through participation in business development opportunities, proposals, client meetings and thought leadership Managing budgets, billing, and WIP efficiently, maintaining profitability across your portfolio As Tax Manager/Senior Manager you'll need: Strong Tax Manager experience in a relevant field, tax gained in practice or industry, ideally including exposure to large corporates or complex clients Professionally qualified (CA and/or CTA or equivalent) or working towards qualification Strong technical knowledge and a willingness to continue developing in a supportive environment Proactive, with good organisational skills and the ability to manage multiple deadlines Clear communicator who can engage effectively with clients and colleagues at all levels Experience in mentoring or coaching junior team members is an advantage Rewards & Benefits: Basic salary of £60,000 - £95,000 and competitive benefits package Full time Permanent Excellent training, support and career development opportunities Attractive city centre office and flexible working Please note: - To secure maximum pay/rewards, you must possess all outlined experience, skills, knowledge and relevant qualifications. - High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. - Candidates must have the right to work in the UK permanently and without any restrictions - there is no visa sponsorship on offer for this role.
Contact Centre Advisor Location: While this role is hybrid (% based at our Bournemouth Hub and the rest from home), you ll initially be office-based until you ve successfully completed your probation period. Salary: £26,227.50 per annum Hours per week: 37.5, 25 & 18.5 If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; x 2 Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jul 30, 2026
Full time
Contact Centre Advisor Location: While this role is hybrid (% based at our Bournemouth Hub and the rest from home), you ll initially be office-based until you ve successfully completed your probation period. Salary: £26,227.50 per annum Hours per week: 37.5, 25 & 18.5 If you re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it s about helping people, problem solving, supporting communities, and being part of a team that cares. We have the following opportunities available; x 2 Permanent, Full Time (37.5 hours per week) Permanent, Part Time (25 hours per week) Permanent, Part Time (18.5 hours per week) Why you ll love working with us A varied, exciting role Fast paced, challenging and rewarding A supportive, friendly team culture A place where your development truly matters Huge opportunities to grow your career At Stonewater, you ll join a team where people build long, fulfilling careers. It s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life s ups and downs. Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures. What you ll be doing: You ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living. Our hybrid approach means you ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you re confident in the role and meeting your goals. Are you: Able to deliver an excellent customer service experience Thrive under pressure and enjoy helping people Resilient, empathetic and a great communicator Organised, focused and able to meet targets Confident using multiple systems then we d love to hear from you! If you have worked in a contact centre before that is just a bonus! Working hours: Shift pattern covering: Monday Friday, 8am 8pm Saturday, 9am 1pm Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services. As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience. This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits. We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover. You will be responsible for: Welcoming customers in person and over the telephone in a professional manner. Booking vehicle servicing, maintenance and repair appointments. Preparing and managing repair orders using the dealership management system. Completing vehicle check-in procedures, recording vehicle condition and customer requirements. Keeping customers updated throughout the repair process. Obtaining approval for any additional work identified during servicing. Arranging vehicle collections, deliveries and customer handovers. Ensuring service documentation is accurate to support invoicing and workshop administration. Reviewing vehicle service records to identify suitable maintenance recommendations. Delivering a high standard of customer service throughout the customer journey. Supporting the day-to-day running of the service department. What we are looking for: Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role. Prior experience within automotive industry. Strong customer service and communication skills. Excellent organisational skills with good attention to detail. Good IT and administrative abilities. Ability to manage priorities effectively in a busy environment. Professional, positive and team-oriented approach. Full UK driving licence. What's on offer: Competitive Salary Performance-related bonus. Manufacturer training and ongoing professional development. Group Profit Share Scheme. Company Sick Pay Scheme. Death in Service benefit. Employee Assistance Programme. Employee discount scheme. Electric Vehicle Salary Sacrifice Scheme. Cycle to Work Scheme. Staff referral bonus scheme (up to £1,000) 22 days annual leave plus Bank Holidays. Long service holiday entitlement. Birthday leave. Seasonal staff gifts. Supportive and friendly working environment. Shift: Working hours: 46.25 per week Monday to Friday, 7:30am - 5:30pm. 1 in 4 Saturdays, 8:00am - 1:00pm. This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jul 30, 2026
Full time
An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services. As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience. This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits. We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover. You will be responsible for: Welcoming customers in person and over the telephone in a professional manner. Booking vehicle servicing, maintenance and repair appointments. Preparing and managing repair orders using the dealership management system. Completing vehicle check-in procedures, recording vehicle condition and customer requirements. Keeping customers updated throughout the repair process. Obtaining approval for any additional work identified during servicing. Arranging vehicle collections, deliveries and customer handovers. Ensuring service documentation is accurate to support invoicing and workshop administration. Reviewing vehicle service records to identify suitable maintenance recommendations. Delivering a high standard of customer service throughout the customer journey. Supporting the day-to-day running of the service department. What we are looking for: Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role. Prior experience within automotive industry. Strong customer service and communication skills. Excellent organisational skills with good attention to detail. Good IT and administrative abilities. Ability to manage priorities effectively in a busy environment. Professional, positive and team-oriented approach. Full UK driving licence. What's on offer: Competitive Salary Performance-related bonus. Manufacturer training and ongoing professional development. Group Profit Share Scheme. Company Sick Pay Scheme. Death in Service benefit. Employee Assistance Programme. Employee discount scheme. Electric Vehicle Salary Sacrifice Scheme. Cycle to Work Scheme. Staff referral bonus scheme (up to £1,000) 22 days annual leave plus Bank Holidays. Long service holiday entitlement. Birthday leave. Seasonal staff gifts. Supportive and friendly working environment. Shift: Working hours: 46.25 per week Monday to Friday, 7:30am - 5:30pm. 1 in 4 Saturdays, 8:00am - 1:00pm. This is a fantastic opportunity for a Service Advisor to join a respected commercial vehicle business offering ongoing development and excellent employee benefits. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Customer Service Advisor Corby Monday - Friday, 9:00am - 5:00pm £13.09 per hour Temporary with potential to be made permanent after 12 successful weeks August Start Are you a confident communicator who enjoys speaking with people and thrives in a fast-paced environment? We're looking for enthusiastic and resilient Customer Service Advisors to join our client's friendly and supportive team in Corby. This is a role which involves back-to-back calls , so you'll spend much of your day speaking with customers, building rapport, providing outstanding service and achieving positive outcomes. If you're motivated by helping people, enjoy working towards targets and are looking for a company that genuinely invests in its people, we'd love to hear from you. Whether your experience comes from a contact centre, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career with a globally recognised organisation. What You'll Be Doing Taking high volumes of inbound calls. Building positive relationships through professional and engaging conversations. Managing customer enquiries and resolving issues efficiently and empathetically. Accurately updating customer information on the CRM system. Delivering excellent customer service on every call. Working towards individual and team performance targets while maintaining quality standards. What We're Looking For Previous customer service experience (contact centre, retail, hospitality or office-based roles all considered). Confident and professional telephone manner. Excellent verbal and written communication skills. A positive attitude with strong listening and problem-solving abilities. Driving License is advantageous Comfortable working in a fast-paced, high-volume calling environment. Good computer skills with a minimum typing speed of 30 words per minute (typing assessment forms part of the recruitment process). Self-motivated, resilient and eager to learn. A genuine team player with a strong work ethic. What's In It For You? Monday to Friday working hours - enjoy your evenings and weekends. Temporary to permanent with opportunities for career development and progression within a global organisation. Full induction, comprehensive training and ongoing coaching. Staff discount opportunity from day one on various products Modern, vibrant office with on-site catering facilities. Friendly, supportive and welcoming team environment. Recognition and reward for excellent performance. Regular team incentives, competitions and employee engagement activities. Employee wellbeing support and a positive workplace culture. If you're looking for a rewarding role where no two days are the same and you're ready to thrive in a busy outbound calling environment, apply today and take the next step in your customer service career.
Jul 30, 2026
Seasonal
Customer Service Advisor Corby Monday - Friday, 9:00am - 5:00pm £13.09 per hour Temporary with potential to be made permanent after 12 successful weeks August Start Are you a confident communicator who enjoys speaking with people and thrives in a fast-paced environment? We're looking for enthusiastic and resilient Customer Service Advisors to join our client's friendly and supportive team in Corby. This is a role which involves back-to-back calls , so you'll spend much of your day speaking with customers, building rapport, providing outstanding service and achieving positive outcomes. If you're motivated by helping people, enjoy working towards targets and are looking for a company that genuinely invests in its people, we'd love to hear from you. Whether your experience comes from a contact centre, retail, hospitality or another customer-facing role, this could be the perfect opportunity to develop your career with a globally recognised organisation. What You'll Be Doing Taking high volumes of inbound calls. Building positive relationships through professional and engaging conversations. Managing customer enquiries and resolving issues efficiently and empathetically. Accurately updating customer information on the CRM system. Delivering excellent customer service on every call. Working towards individual and team performance targets while maintaining quality standards. What We're Looking For Previous customer service experience (contact centre, retail, hospitality or office-based roles all considered). Confident and professional telephone manner. Excellent verbal and written communication skills. A positive attitude with strong listening and problem-solving abilities. Driving License is advantageous Comfortable working in a fast-paced, high-volume calling environment. Good computer skills with a minimum typing speed of 30 words per minute (typing assessment forms part of the recruitment process). Self-motivated, resilient and eager to learn. A genuine team player with a strong work ethic. What's In It For You? Monday to Friday working hours - enjoy your evenings and weekends. Temporary to permanent with opportunities for career development and progression within a global organisation. Full induction, comprehensive training and ongoing coaching. Staff discount opportunity from day one on various products Modern, vibrant office with on-site catering facilities. Friendly, supportive and welcoming team environment. Recognition and reward for excellent performance. Regular team incentives, competitions and employee engagement activities. Employee wellbeing support and a positive workplace culture. If you're looking for a rewarding role where no two days are the same and you're ready to thrive in a busy outbound calling environment, apply today and take the next step in your customer service career.
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Jul 29, 2026
Contractor
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Jul 29, 2026
Seasonal
Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate Duties: Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public. Experience: Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details.
Hybrid Mortgage Advisor / Hybrid Mortgage Broker - Manchester City Centre & Salford Quays - High Earnings Location: Manchester City Centre & Salford Quays Salary: Up to £35,000 basic (including car allowance) OTE: £75,000+ (Uncapped) Job Type: Full-Time Employed or Self-Employed Recruiter: Cameron James Professional Recruitment Hybrid Mortgage Advisor / Hybrid Mortgage Broker - Manchester - High Earnings Opportunity Cameron James Professional Recruitment is proud to be partnering with a highly successful and forward-thinking mortgage and estate agency group in Manchester City Centre & Salford Quays . Due to exceptional property volumes, a thriving luxury apartment market, and a strong financial services culture, we are seeking an ambitious Hybrid Mortgage Advisor / Hybrid Mortgage Broker to join this flagship operation. This is a fantastic opportunity for a driven individual looking to maximise high earnings , work within a high-volume environment, and build a highly profitable mortgage desk. The Role - Hybrid Mortgage Advisor / Hybrid Mortgage Broker This is a true hybrid mortgage advisor role, offering a mix of office-based and flexible working. Initially, you will be based in Manchester City Centre 3-4 days per week , allowing you to: Build strong relationships with estate agency teams Maximise lead conversion Establish yourself within a high-performing environment Once established, greater flexibility is offered. You will receive: High-quality estate agency leads Business from Manchester City Centre & Salford Quays Consistent pipeline from multiple branches Performance & Earnings Potential 20-25 mortgage appointments per month 8-10 mortgage sign-ups per month Average case size: £1,800 Protection conversion: 70%+ Realistically, advisors are generating £180,000+ in annual revenue , delivering high earnings well in excess of £85,000 . Key Responsibilities Deliver expert whole-of-market advice as a hybrid mortgage advisor / hybrid mortgage broker Conduct appointments (face-to-face, telephone, and virtual) Convert 5-8 qualified leads per week Build and maintain introducer relationships Manage a strong pipeline to maximise conversions Ensure FCA compliance and excellent customer outcomes Employed Package Basic salary up to £35,000 (including car allowance) Uncapped commission structure Monthly bonuses Commission splits from 5%-32% Pension & Death-in-Service Full admin support Self-Employed Option 70% commission on self-generated business 45% commission on company leads Full compliance & admin support Designed for maximum high earnings Requirements CeMAP qualified (or equivalent) Competent Adviser Status (CAS) Experience as a mortgage broker Ideally have estate agency experience Strong knowledge of residential mortgages & protection Driven, target-focused mindset Ability to thrive in a fast-paced city environment Why Apply? Work in the heart of Manchester City Centre Access to high volumes of quality leads Luxury apartment market exposure Strong estate agency partnerships Genuine opportunity for high earnings Hybrid working model Apply Today For a confidential discussion, please contact: Bryn McMillan Financial Services Recruitment Director Cameron James Professional Recruitment
Jul 29, 2026
Seasonal
Hybrid Mortgage Advisor / Hybrid Mortgage Broker - Manchester City Centre & Salford Quays - High Earnings Location: Manchester City Centre & Salford Quays Salary: Up to £35,000 basic (including car allowance) OTE: £75,000+ (Uncapped) Job Type: Full-Time Employed or Self-Employed Recruiter: Cameron James Professional Recruitment Hybrid Mortgage Advisor / Hybrid Mortgage Broker - Manchester - High Earnings Opportunity Cameron James Professional Recruitment is proud to be partnering with a highly successful and forward-thinking mortgage and estate agency group in Manchester City Centre & Salford Quays . Due to exceptional property volumes, a thriving luxury apartment market, and a strong financial services culture, we are seeking an ambitious Hybrid Mortgage Advisor / Hybrid Mortgage Broker to join this flagship operation. This is a fantastic opportunity for a driven individual looking to maximise high earnings , work within a high-volume environment, and build a highly profitable mortgage desk. The Role - Hybrid Mortgage Advisor / Hybrid Mortgage Broker This is a true hybrid mortgage advisor role, offering a mix of office-based and flexible working. Initially, you will be based in Manchester City Centre 3-4 days per week , allowing you to: Build strong relationships with estate agency teams Maximise lead conversion Establish yourself within a high-performing environment Once established, greater flexibility is offered. You will receive: High-quality estate agency leads Business from Manchester City Centre & Salford Quays Consistent pipeline from multiple branches Performance & Earnings Potential 20-25 mortgage appointments per month 8-10 mortgage sign-ups per month Average case size: £1,800 Protection conversion: 70%+ Realistically, advisors are generating £180,000+ in annual revenue , delivering high earnings well in excess of £85,000 . Key Responsibilities Deliver expert whole-of-market advice as a hybrid mortgage advisor / hybrid mortgage broker Conduct appointments (face-to-face, telephone, and virtual) Convert 5-8 qualified leads per week Build and maintain introducer relationships Manage a strong pipeline to maximise conversions Ensure FCA compliance and excellent customer outcomes Employed Package Basic salary up to £35,000 (including car allowance) Uncapped commission structure Monthly bonuses Commission splits from 5%-32% Pension & Death-in-Service Full admin support Self-Employed Option 70% commission on self-generated business 45% commission on company leads Full compliance & admin support Designed for maximum high earnings Requirements CeMAP qualified (or equivalent) Competent Adviser Status (CAS) Experience as a mortgage broker Ideally have estate agency experience Strong knowledge of residential mortgages & protection Driven, target-focused mindset Ability to thrive in a fast-paced city environment Why Apply? Work in the heart of Manchester City Centre Access to high volumes of quality leads Luxury apartment market exposure Strong estate agency partnerships Genuine opportunity for high earnings Hybrid working model Apply Today For a confidential discussion, please contact: Bryn McMillan Financial Services Recruitment Director Cameron James Professional Recruitment
I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided
Jul 29, 2026
Contractor
I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided
SENIOR SERVICE ADVISOR Location: Salisbury Job Type: Full-Time, Permanent Looking for a role where your experience is recognised, your leadership skills are valued, and your career can continue to progress? If you're an experienced Service Advisor ready to step into a senior position, or you're already working as a Senior Service Advisor looking for your next challenge, this is an excellent opportunity to join a successful dealership that values exceptional customer service and invests in its people. You'll play a key role in supporting the day-to-day running of the Service Reception, mentoring colleagues, driving customer satisfaction, and ensuring the aftersales department continues to deliver an outstanding customer experience. With an excellent benefits package and genuine opportunities for career progression, this role offers long-term stability within a supportive automotive business. WHAT'S IN IT FOR YOU? Competitive Bonus Scheme Career Progression & Development Opportunities Long Service & Loyalty Awards Employee Assistance Programme Life Assurance (3x Annual Salary) Cycle to Work Scheme Eyecare Voucher Scheme Company Pension Scheme 22 Days Annual Leave Plus Bank Holidays Staff Discount Scheme Birthday Leave Full-Time, Permanent Position THE ROLE As a Senior Service Advisor, you'll be responsible for supporting the smooth day-to-day operation of the Service Reception while delivering exceptional customer service and assisting in the development of the aftersales team. Key responsibilities include: Managing service and repair bookings efficiently Supporting the Service Manager with the day-to-day running of the Service Reception Assisting with workshop loading to maximise productivity Keeping customers informed throughout the repair process Promoting and upselling additional work, service plans, and aftersales products Supporting and mentoring other Service Advisors where required Handling customer concerns professionally to achieve positive outcomes Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction ABOUT YOU We're keen to hear from candidates who can demonstrate: A minimum of 3 years' experience as a Service Advisor within a franchised dealership Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS) A proven track record of upselling additional products and services Excellent communication, leadership, and customer service skills Strong organisational and time management abilities The ability to remain calm and professional in a busy aftersales environment A proactive approach with the ability to support and develop colleagues Full UK Manual Driving Licence (subject to licence checks) Alternative job titles may include: Senior Service Advisor, Service Advisor, Service Team Leader, Aftersales Advisor, Senior Aftersales Advisor or Service Reception Supervisor. APPLY TODAY This is an excellent opportunity to join a successful automotive business that rewards experience, values exceptional customer service, and offers genuine opportunities for career progression into aftersales management. If you're an experienced Service Advisor looking to take the next step in your career, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Senior Service Advisor opportunity, quoting job reference 54194.
Jul 29, 2026
Full time
SENIOR SERVICE ADVISOR Location: Salisbury Job Type: Full-Time, Permanent Looking for a role where your experience is recognised, your leadership skills are valued, and your career can continue to progress? If you're an experienced Service Advisor ready to step into a senior position, or you're already working as a Senior Service Advisor looking for your next challenge, this is an excellent opportunity to join a successful dealership that values exceptional customer service and invests in its people. You'll play a key role in supporting the day-to-day running of the Service Reception, mentoring colleagues, driving customer satisfaction, and ensuring the aftersales department continues to deliver an outstanding customer experience. With an excellent benefits package and genuine opportunities for career progression, this role offers long-term stability within a supportive automotive business. WHAT'S IN IT FOR YOU? Competitive Bonus Scheme Career Progression & Development Opportunities Long Service & Loyalty Awards Employee Assistance Programme Life Assurance (3x Annual Salary) Cycle to Work Scheme Eyecare Voucher Scheme Company Pension Scheme 22 Days Annual Leave Plus Bank Holidays Staff Discount Scheme Birthday Leave Full-Time, Permanent Position THE ROLE As a Senior Service Advisor, you'll be responsible for supporting the smooth day-to-day operation of the Service Reception while delivering exceptional customer service and assisting in the development of the aftersales team. Key responsibilities include: Managing service and repair bookings efficiently Supporting the Service Manager with the day-to-day running of the Service Reception Assisting with workshop loading to maximise productivity Keeping customers informed throughout the repair process Promoting and upselling additional work, service plans, and aftersales products Supporting and mentoring other Service Advisors where required Handling customer concerns professionally to achieve positive outcomes Maintaining accurate customer and vehicle records while delivering exceptional customer satisfaction ABOUT YOU We're keen to hear from candidates who can demonstrate: A minimum of 3 years' experience as a Service Advisor within a franchised dealership Experience using Kerridge, 1 Link, Pinnacle, or a similar Dealer Management System (DMS) A proven track record of upselling additional products and services Excellent communication, leadership, and customer service skills Strong organisational and time management abilities The ability to remain calm and professional in a busy aftersales environment A proactive approach with the ability to support and develop colleagues Full UK Manual Driving Licence (subject to licence checks) Alternative job titles may include: Senior Service Advisor, Service Advisor, Service Team Leader, Aftersales Advisor, Senior Aftersales Advisor or Service Reception Supervisor. APPLY TODAY This is an excellent opportunity to join a successful automotive business that rewards experience, values exceptional customer service, and offers genuine opportunities for career progression into aftersales management. If you're an experienced Service Advisor looking to take the next step in your career, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Senior Service Advisor opportunity, quoting job reference 54194.
We are recruiting on behalf of our client, a reputable dealership in Great Yarmouth, seeking a skilled Service Advisor. This is an excellent opportunity for experienced Service Advisors to join a professional team focused on delivering outstanding customer service and career development within the motor trade sector. Benefits of a Service Advisor: Competitive basic salary of up to £30,000 per annum On target earnings of up to £36,000 with commissions and bonuses Long-term career progression opportunities Supportive, well-established team environment Working hours from 8:30 am to 6:00 pm Duties : Welcome customers and understand their vehicle service requirements Schedule service appointments and manage workshop workload Provide exceptional customer service and build lasting relationships Advise customers on additional service and repair needs Ensure effective communication between customers and workshop team Maintain accurate documentation of customer interactions and vehicle service history Requirements : Previous experience as a Service Advisor or Senior Service Advisor within the motor trade Strong communication and interpersonal skills Ability to deliver excellent customer service Organised, with good attention to detail Professional, proactive attitude If you are ready to advance your Service Advisor career, this opportunity in Great Yarmouth offers long-term stability and growth. Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Great Yarmouth and Norfolk, today to discover more about this fantastic opportunity. Perfect Placement are the UK s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
Jul 29, 2026
Full time
We are recruiting on behalf of our client, a reputable dealership in Great Yarmouth, seeking a skilled Service Advisor. This is an excellent opportunity for experienced Service Advisors to join a professional team focused on delivering outstanding customer service and career development within the motor trade sector. Benefits of a Service Advisor: Competitive basic salary of up to £30,000 per annum On target earnings of up to £36,000 with commissions and bonuses Long-term career progression opportunities Supportive, well-established team environment Working hours from 8:30 am to 6:00 pm Duties : Welcome customers and understand their vehicle service requirements Schedule service appointments and manage workshop workload Provide exceptional customer service and build lasting relationships Advise customers on additional service and repair needs Ensure effective communication between customers and workshop team Maintain accurate documentation of customer interactions and vehicle service history Requirements : Previous experience as a Service Advisor or Senior Service Advisor within the motor trade Strong communication and interpersonal skills Ability to deliver excellent customer service Organised, with good attention to detail Professional, proactive attitude If you are ready to advance your Service Advisor career, this opportunity in Great Yarmouth offers long-term stability and growth. Contact Danielle Axtell-Carty, Automotive Recruitment Specialist at Perfect Placement covering Great Yarmouth and Norfolk, today to discover more about this fantastic opportunity. Perfect Placement are the UK s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
CUSTOMER EXPERIENCE MANAGER Location: Gloucester Salary: OTE Up to £40,000 Job Type: Full-Time, Permanent Looking for a role where your leadership skills are recognised, your customer service expertise is valued, and your career can continue to progress? If you're an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to take the next step in your automotive aftersales career, this is an excellent opportunity to join a busy and successful dealership where customer satisfaction is at the heart of everything they do. This role offers the chance to lead a professional front-of-house aftersales team, influence customer experience, and play a key role in the continued success of the business. With excellent benefits, ongoing development, and genuine opportunities for career progression, it's the perfect opportunity for someone ready to move into a customer-focused leadership position. WHAT'S IN IT FOR YOU? OTE Up to £40,000 Annual Leave Increases with Length of Service Colleague Referral Bonus Scheme Discounted Vehicle Purchase Scheme Discounted Servicing, Parts & Bodyshop Services Ongoing Training & Career Development Employee Wellbeing Support Retail & Shopping Discounts Free Eye Care Vouchers Full-Time, Permanent Position THE ROLE As Customer Experience Manager, you'll lead the Service Reception team, ensuring customers receive an outstanding experience while driving operational efficiency and supporting the continued success of the aftersales department. Key responsibilities include: Leading, coaching, and developing a team of Service Advisors Delivering exceptional customer service and maintaining high customer satisfaction levels Driving service department performance and identifying areas for continuous improvement Managing customer concerns and ensuring positive, professional resolutions Supporting the day-to-day operation of the aftersales department Monitoring team performance and maintaining operational standards Assisting with workload planning and department organisation Building strong relationships with customers, colleagues, and suppliers Supporting the Aftersales Manager in achieving departmental objectives ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, Customer Experience Manager, or similar automotive aftersales leadership role Strong leadership and people management skills Excellent communication and customer service abilities A proactive, solutions-focused approach to problem solving Strong organisational and time management skills The ability to remain calm and professional in a busy environment Commercial awareness with a focus on delivering exceptional customer satisfaction Full UK Manual Driving Licence Alternative job titles may include: Customer Experience Manager, Senior Service Advisor, Service Team Leader, Service Manager, Aftersales Team Leader, Front of House Manager or Aftersales Supervisor. APPLY TODAY This is an excellent opportunity to join a successful automotive business that values outstanding customer service, rewards strong leadership, and offers genuine opportunities for long-term career progression into senior aftersales management. If you're ready to take the next step in your automotive aftersales career, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Customer Experience Manager opportunity, quoting job reference 53983.
Jul 29, 2026
Full time
CUSTOMER EXPERIENCE MANAGER Location: Gloucester Salary: OTE Up to £40,000 Job Type: Full-Time, Permanent Looking for a role where your leadership skills are recognised, your customer service expertise is valued, and your career can continue to progress? If you're an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to take the next step in your automotive aftersales career, this is an excellent opportunity to join a busy and successful dealership where customer satisfaction is at the heart of everything they do. This role offers the chance to lead a professional front-of-house aftersales team, influence customer experience, and play a key role in the continued success of the business. With excellent benefits, ongoing development, and genuine opportunities for career progression, it's the perfect opportunity for someone ready to move into a customer-focused leadership position. WHAT'S IN IT FOR YOU? OTE Up to £40,000 Annual Leave Increases with Length of Service Colleague Referral Bonus Scheme Discounted Vehicle Purchase Scheme Discounted Servicing, Parts & Bodyshop Services Ongoing Training & Career Development Employee Wellbeing Support Retail & Shopping Discounts Free Eye Care Vouchers Full-Time, Permanent Position THE ROLE As Customer Experience Manager, you'll lead the Service Reception team, ensuring customers receive an outstanding experience while driving operational efficiency and supporting the continued success of the aftersales department. Key responsibilities include: Leading, coaching, and developing a team of Service Advisors Delivering exceptional customer service and maintaining high customer satisfaction levels Driving service department performance and identifying areas for continuous improvement Managing customer concerns and ensuring positive, professional resolutions Supporting the day-to-day operation of the aftersales department Monitoring team performance and maintaining operational standards Assisting with workload planning and department organisation Building strong relationships with customers, colleagues, and suppliers Supporting the Aftersales Manager in achieving departmental objectives ABOUT YOU We're keen to hear from candidates who can demonstrate: Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, Customer Experience Manager, or similar automotive aftersales leadership role Strong leadership and people management skills Excellent communication and customer service abilities A proactive, solutions-focused approach to problem solving Strong organisational and time management skills The ability to remain calm and professional in a busy environment Commercial awareness with a focus on delivering exceptional customer satisfaction Full UK Manual Driving Licence Alternative job titles may include: Customer Experience Manager, Senior Service Advisor, Service Team Leader, Service Manager, Aftersales Team Leader, Front of House Manager or Aftersales Supervisor. APPLY TODAY This is an excellent opportunity to join a successful automotive business that values outstanding customer service, rewards strong leadership, and offers genuine opportunities for long-term career progression into senior aftersales management. If you're ready to take the next step in your automotive aftersales career, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Customer Experience Manager opportunity, quoting job reference 53983.
Customer Service Advisor Newton Abbot 12.83 per hour 37.5 hours per week 9am-5:30pm Temporary - Minimum 3 Months Start Date: 22nd July Introduction Acorn by Synergie is recruiting Customer Service Advisors to join a friendly and supportive team in Newton Abbot. We're looking for enthusiastic individuals with excellent communication skills who enjoy helping customers and delivering outstanding service. If you're available to start on 22nd July, we'd love to hear from you. This is an excellent opportunity to gain experience with a well-established company, with the potential to secure a permanent position. Key Duties Provide first-class customer support via email and live chat. Respond to customer enquiries across social media channels. Resolve customer queries professionally and efficiently. Update customer records using internal systems. Deliver an exceptional customer experience during every interaction. Requirements Previous experience in customer service, customer support, a contact centre, call centre, retail or hospitality. Excellent written communication skills. Good IT skills and confidence using multiple systems. Positive attitude with strong attention to detail. Friendly, professional and customer-focused approach. Availability to start on 22nd July. Working Hours 37.5 hours per week. 9am-5:30pm. 1-hour unpaid lunch. Monday-to-Friday training for the first two weeks. Following training, work 5 days out of 7, including one weekend day. Saturday or Sunday preference can be discussed but cannot be guaranteed. What We Offer Start date of 22nd July. Full training provided. Friendly and supportive team. Opportunity to become permanent. Modern office environment. Interested? Interviews are taking place now for the 22nd July start date. Apply now with your up-to-date CV and take the next step in your customer service career. Acorn by Synergie acts as an employment business for the supply of temporary workers.
Jul 29, 2026
Seasonal
Customer Service Advisor Newton Abbot 12.83 per hour 37.5 hours per week 9am-5:30pm Temporary - Minimum 3 Months Start Date: 22nd July Introduction Acorn by Synergie is recruiting Customer Service Advisors to join a friendly and supportive team in Newton Abbot. We're looking for enthusiastic individuals with excellent communication skills who enjoy helping customers and delivering outstanding service. If you're available to start on 22nd July, we'd love to hear from you. This is an excellent opportunity to gain experience with a well-established company, with the potential to secure a permanent position. Key Duties Provide first-class customer support via email and live chat. Respond to customer enquiries across social media channels. Resolve customer queries professionally and efficiently. Update customer records using internal systems. Deliver an exceptional customer experience during every interaction. Requirements Previous experience in customer service, customer support, a contact centre, call centre, retail or hospitality. Excellent written communication skills. Good IT skills and confidence using multiple systems. Positive attitude with strong attention to detail. Friendly, professional and customer-focused approach. Availability to start on 22nd July. Working Hours 37.5 hours per week. 9am-5:30pm. 1-hour unpaid lunch. Monday-to-Friday training for the first two weeks. Following training, work 5 days out of 7, including one weekend day. Saturday or Sunday preference can be discussed but cannot be guaranteed. What We Offer Start date of 22nd July. Full training provided. Friendly and supportive team. Opportunity to become permanent. Modern office environment. Interested? Interviews are taking place now for the 22nd July start date. Apply now with your up-to-date CV and take the next step in your customer service career. Acorn by Synergie acts as an employment business for the supply of temporary workers.
Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Client Details Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Description As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience. Profile Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality! Strong communication skills and an excellent telephone manner Able to work in a high volume fast paced setting Resilient and a positive can do attitude Passionate about helping and supporting customers An excellent team player Job Offer Salary of £26300+ reputable company within the non for profit sector+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
Jul 29, 2026
Full time
Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Client Details Michael Page have partnered with a reputable Non for Profit Organisation in York to recruit for Contact Centre Claims Advisors to start asap! This would be an exceptional opportunity to join a company which have an excellent name within their market provide the best training and development and to join a fun collaborative team! If you are passionate about helping and providing care to customers thrive in busy environments please apply! Description As a Contact Centre Claims Advisor you will be supporting existing members with a range of queries regarding their healthcare services ensuring each call is dealt with to the highest standard and resolved quickly and efficiently. You will be processing claims from start to finish alongside booking medical appointments and will be corresponding with customers mainly over the telephone and email. The position will be extremely fast paced whilst making sure each interaction with every customer has the best experience. Profile Previous customer service/contact centre experience desirable however the business can be open to healthcare backgrounds alongside retail and hospitality! Strong communication skills and an excellent telephone manner Able to work in a high volume fast paced setting Resilient and a positive can do attitude Passionate about helping and supporting customers An excellent team player Job Offer Salary of £26300+ reputable company within the non for profit sector+ central York+ full training provided+ excellent progression and development opportunities+ good benefits package+ free gym on site+ private medical insurance+ discounts of all the major retailors+ easily accessible location in York with free parking+ hybrid working+ superb offices and facilities+ Monday to Friday 9am-5pm+ lovely team and culture+ immediate interviews being held please apply now!
hackajob is collaborating with Tombola to connect them with exceptional professionals for this role. UK Remote Permanent Part-time 32 hours per week At tombola, we're the UK's largest online bingo site, and we've grown into an international brand with teams across several countries, including Italy. We're known for innovation, community, and delivering brilliant customer experiences. We create all our games in-house, genuinely care about our players, and our Customer Experience team sits right at the heart of everything we do. We're looking for flexible, proactive, people-first Customer Service Advisors with excellent Italian language skills who enjoy variety, love solving problems, and are excited by the opportunity to build a career with us. What you'll be doing No two days are the same in this role. One moment you could be supporting a player through live chat, the next you might be on the phone helping resolve an issue, celebrating a big win, or welcoming a brand-new player to tombola. You'll be: Supporting players through both phone and live chat. Finding the right solution for every customer by listening, investigating and problem solving. Reviewing customer identification as part of onboarding new players. Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes. Delivering an awesome customer experience with every interaction. You'll be supporting our Italian players, so you'll need to be confident communicating in Italian, both written and spoken. Every conversation is an opportunity to represent tombola and leave our players feeling valued and supported. Working hours This is a 32-hour permanent position. Our Customer Experience team supports players between 7am and 11pm (UK time). Shifts are worked on a flexible rota, including evenings and weekends. Flexibility is important, as these are often our busiest times, but you'll always receive your rota at least five weeks in advance, giving you plenty of time to plan around your personal commitments. What we're looking for Previous customer service experience, ideally within a contact centre or similar environment. Excellent Italian language skills, both written and spoken. Strong communication skills and confidence speaking with a wide range of people. A proactive problem solver who enjoys finding solutions. The ability to manage multiple tasks in a fast-paced environment. A warm, friendly personality with a genuine passion for helping people. A supportive team player who's always happy to help colleagues. Comfortable using Microsoft Office, including Excel, Word and PowerPoint. A desire to learn, develop and build a long-term career at tombola. ️ Why tombola? At tombola, you'll be joining a supportive and friendly team where your ideas are valued, development is encouraged, and progression opportunities are genuine. Many of our leaders started their careers in Customer Experience, and we're proud to support internal progression across the business. If you're looking for a role that's varied, people-focused and gives you the opportunity to develop your career while making a real difference to our players, we'd love to hear from you. At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We're committed to creating opportunities for everyone and welcome applications from all backgrounds even if you don't meet every single requirement.
Jul 29, 2026
Full time
hackajob is collaborating with Tombola to connect them with exceptional professionals for this role. UK Remote Permanent Part-time 32 hours per week At tombola, we're the UK's largest online bingo site, and we've grown into an international brand with teams across several countries, including Italy. We're known for innovation, community, and delivering brilliant customer experiences. We create all our games in-house, genuinely care about our players, and our Customer Experience team sits right at the heart of everything we do. We're looking for flexible, proactive, people-first Customer Service Advisors with excellent Italian language skills who enjoy variety, love solving problems, and are excited by the opportunity to build a career with us. What you'll be doing No two days are the same in this role. One moment you could be supporting a player through live chat, the next you might be on the phone helping resolve an issue, celebrating a big win, or welcoming a brand-new player to tombola. You'll be: Supporting players through both phone and live chat. Finding the right solution for every customer by listening, investigating and problem solving. Reviewing customer identification as part of onboarding new players. Helping to keep tombola a safe and responsible place to play by supporting our safer gambling processes. Delivering an awesome customer experience with every interaction. You'll be supporting our Italian players, so you'll need to be confident communicating in Italian, both written and spoken. Every conversation is an opportunity to represent tombola and leave our players feeling valued and supported. Working hours This is a 32-hour permanent position. Our Customer Experience team supports players between 7am and 11pm (UK time). Shifts are worked on a flexible rota, including evenings and weekends. Flexibility is important, as these are often our busiest times, but you'll always receive your rota at least five weeks in advance, giving you plenty of time to plan around your personal commitments. What we're looking for Previous customer service experience, ideally within a contact centre or similar environment. Excellent Italian language skills, both written and spoken. Strong communication skills and confidence speaking with a wide range of people. A proactive problem solver who enjoys finding solutions. The ability to manage multiple tasks in a fast-paced environment. A warm, friendly personality with a genuine passion for helping people. A supportive team player who's always happy to help colleagues. Comfortable using Microsoft Office, including Excel, Word and PowerPoint. A desire to learn, develop and build a long-term career at tombola. ️ Why tombola? At tombola, you'll be joining a supportive and friendly team where your ideas are valued, development is encouraged, and progression opportunities are genuine. Many of our leaders started their careers in Customer Experience, and we're proud to support internal progression across the business. If you're looking for a role that's varied, people-focused and gives you the opportunity to develop your career while making a real difference to our players, we'd love to hear from you. At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We're committed to creating opportunities for everyone and welcome applications from all backgrounds even if you don't meet every single requirement.
Temporary Customer Advisor - Sheffield 12.71 per hour Hybrid Working 16-Week Temporary Contract Potential Permanent Opportunities Are you passionate about delivering great customer service? Do you enjoy helping people and working in a fast-paced environment? If so, we'd love to hear from you. We're looking for Customer Relations Advisors to join our friendly and supportive team on a 16-week temporary contract , with the possibility of securing a permanent role for successful candidates. What you'll be doing As a Customer Relations Advisor, you'll be providing outstanding service to customers, handling a variety of enquiries and ensuring every interaction is professional, helpful and efficient. This is a multi-skilled role where no two days are the same. What we're looking for Excellent customer service and communication skills. Good IT skills and confidence using multiple computer systems. A positive, professional attitude with the ability to adapt to different customer enquiries. Previous customer service experience in retail, hospitality, contact centres or similar environments is desirable but not essential. Hours of Work 36 hours per week Working 5 days out of 7 Various shift patterns available. A fixed working day at the weekend is required. Hybrid Working Following your initial training and once you've successfully reached the required competency level, you'll have the opportunity to work from home 2-3 days per week , provided you have a suitable home working environment. Pay & Contract 12.71 per hour 16-week temporary contract Opportunity to apply for permanent positions following the temporary assignment, subject to business requirements. Recruitment Process Candidates will be invited to attend an Assessment Centre as part of the selection process. If you're customer-focused, enjoy working as part of a team and are looking for a rewarding opportunity with the potential to progress into a permanent career, we'd love to hear from you. Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jul 29, 2026
Contractor
Temporary Customer Advisor - Sheffield 12.71 per hour Hybrid Working 16-Week Temporary Contract Potential Permanent Opportunities Are you passionate about delivering great customer service? Do you enjoy helping people and working in a fast-paced environment? If so, we'd love to hear from you. We're looking for Customer Relations Advisors to join our friendly and supportive team on a 16-week temporary contract , with the possibility of securing a permanent role for successful candidates. What you'll be doing As a Customer Relations Advisor, you'll be providing outstanding service to customers, handling a variety of enquiries and ensuring every interaction is professional, helpful and efficient. This is a multi-skilled role where no two days are the same. What we're looking for Excellent customer service and communication skills. Good IT skills and confidence using multiple computer systems. A positive, professional attitude with the ability to adapt to different customer enquiries. Previous customer service experience in retail, hospitality, contact centres or similar environments is desirable but not essential. Hours of Work 36 hours per week Working 5 days out of 7 Various shift patterns available. A fixed working day at the weekend is required. Hybrid Working Following your initial training and once you've successfully reached the required competency level, you'll have the opportunity to work from home 2-3 days per week , provided you have a suitable home working environment. Pay & Contract 12.71 per hour 16-week temporary contract Opportunity to apply for permanent positions following the temporary assignment, subject to business requirements. Recruitment Process Candidates will be invited to attend an Assessment Centre as part of the selection process. If you're customer-focused, enjoy working as part of a team and are looking for a rewarding opportunity with the potential to progress into a permanent career, we'd love to hear from you. Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Jul 29, 2026
Full time
Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Jul 29, 2026
Full time
SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
Jul 29, 2026
Full time
Customer Service Team Leader Full-time Monday - Friday 9am - 5pm We are looking for an experienced and motivated Customer Service Team Leader to lead a high-performing contact centre team, delivering excellent multi-channel support and ensuring a positive customer experience at every touchpoint. The Role You will be responsible for leading, coaching, and developing a team of Customer Service Advisors, ensuring enquiries and complaints are handled effectively and resolved at first point of contact wherever possible. You'll play a key role in driving performance, improving service delivery, and supporting your team through change. Key Responsibilities Lead, motivate, and develop a team to deliver outstanding customer service Monitor performance, providing regular feedback, coaching, and support Manage escalated or complex customer enquiries and complaints Ensure effective first-contact resolution and high-quality customer outcomes Allocate resources and manage workloads to meet service levels Monitor call volumes and staffing to maintain performance standards Drive continuous improvement using service data and customer insight Ensure accurate use of CRM, telephony, and digital systems Maintain clear, accurate customer records and reporting Support delivery of projects and organisational change initiatives Skills & Experience Required Proven experience leading teams in a contact centre or customer service environment Strong background in handling complaints and complex customer issues Experience working with call centre systems and Microsoft 365 Ability to coach, motivate, and develop team members Strong data interpretation skills, using insights to improve service delivery Confident supporting vulnerable or sensitive customer situations with empathy and professionalism Good understanding of customer experience principles and first-contact resolution Knowledge of data protection (GDPR) and its application in customer service environments Desirable Knowledge Understanding of housing or regulated environments Awareness of service frameworks, compliance, and best practice standards About You You are a confident and people-focused leader who thrives in a fast-paced environment. You bring a balance of empathy and performance focus, with the ability to inspire your team while delivering measurable improvements in service quality and customer satisfaction.
Sales Advisors (multiple positions available) Location: Central Bristol - Hybrid working available Start Date: 20th July Contract Duration: Until early October Pay: £13.50 per hour, plus the opportunity to earn commission We are recruiting multiple Sales Advisors to join a busy and friendly team supporting students as they secure accommodation for the upcoming academic year. This is a fantastic opportunity for individuals with strong customer service or sales experience who enjoy helping people and working in a fast-paced environment. Key Responsibilities: Speak with prospective students via phone, email and live chat. Guide students through accommodation options across a range of UK cities. Explain the features and benefits of different accommodation properties, including local amenities, proximity to university campuses, onsite facilities and pricing. Build rapport with customers and provide a positive, informative experience. Support students in finding accommodation that best suits their needs. Work towards individual and team performance targets, with the opportunity to earn commission. Working hours/shifts are worked on a rota basis: 8:00am - 4:00pm 10:00am - 6:00pm 12:00pm - 8:00pm You will be required to work one in every two weekends, with hybrid working available following initial training. About You: Excellent communication and customer service skills Confident speaking with customers over the phone and via written channels. A positive, approachable and professional manner Previous experience in sales, customer service, retail, hospitality or contact centres would be advantageous Strong organisational skills and attention to detail If you're passionate about delivering excellent customer service and enjoy helping people make informed decisions, we'd love to hear from you
Jul 29, 2026
Full time
Sales Advisors (multiple positions available) Location: Central Bristol - Hybrid working available Start Date: 20th July Contract Duration: Until early October Pay: £13.50 per hour, plus the opportunity to earn commission We are recruiting multiple Sales Advisors to join a busy and friendly team supporting students as they secure accommodation for the upcoming academic year. This is a fantastic opportunity for individuals with strong customer service or sales experience who enjoy helping people and working in a fast-paced environment. Key Responsibilities: Speak with prospective students via phone, email and live chat. Guide students through accommodation options across a range of UK cities. Explain the features and benefits of different accommodation properties, including local amenities, proximity to university campuses, onsite facilities and pricing. Build rapport with customers and provide a positive, informative experience. Support students in finding accommodation that best suits their needs. Work towards individual and team performance targets, with the opportunity to earn commission. Working hours/shifts are worked on a rota basis: 8:00am - 4:00pm 10:00am - 6:00pm 12:00pm - 8:00pm You will be required to work one in every two weekends, with hybrid working available following initial training. About You: Excellent communication and customer service skills Confident speaking with customers over the phone and via written channels. A positive, approachable and professional manner Previous experience in sales, customer service, retail, hospitality or contact centres would be advantageous Strong organisational skills and attention to detail If you're passionate about delivering excellent customer service and enjoy helping people make informed decisions, we'd love to hear from you
