Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Jul 29, 2026
Contractor
Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar
Ackerman Pierce Ltd
Hammersmith And Fulham, London
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
Jul 29, 2026
Seasonal
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team. This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing. As a Housing Register Officer , you will play a key role in maintaining an accurate and fair housing register , assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process. About the RoleYou will be responsible for assessing new housing applications , reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions. Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements. Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy. Verify applicant information, including identity, residency, income, medical information, and housing circumstances. Determine eligibility, qualification, and priority banding based on evidence and policy. Review changes in applicants' circumstances and reassess applications where required. Communicate decisions clearly, providing advice on housing options and review rights where applicable. Maintain accurate and up-to-date records using the housing management system. Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders. Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams. Support the administration of choice-based lettings and nomination processes where required. Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards. About You Experience working within housing, customer services, local government, or a similar public service environment. Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area. Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively. Strong organisational skills and the ability to manage a busy workload while meeting deadlines. Good analytical and decision-making skills with excellent attention to detail. Experience interpreting policies and applying them consistently and fairly. Confidence using IT systems and Microsoft Office applications. A commitment to delivering fair, inclusive, and customer-focused services. If you have the relevant skills then please apply today!
CX Housing - Lead Officer - Inside IR35 contract - Part time (3 days) - 1 day a month in Essex TrinIT Talent are looking for a Civica CX Housing Specialist to come on board for a 4 month contract on a 3 days a week (part time) contract based remotely with 1 day a month onsite This role falls Inside Scope of IR35 and is paying £500 per day. Job Description:- Our client require a Lead Officer that has lots of experience with Civica CX Housing Platform that can help with both BAU and project activities across housing. This is for a local authority and requires someone with previous experience in this specific platform and area. Key skills:- Must have extensive CX Housing experience CRM Reporting - SQL and Power BI (both from and to CX) CX User training Upgrades to the platform 25.x Customer poral Integrations and interfaces - understanding of the API, Storage Explorer and SharePoint EDM Customer facing Understanding of Assets, Functional units, Users and roles, Contact groups, Systems schedules, Arrears policies and allocations If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below) TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds. CX Housing - Lead Officer - Inside IR35 contract - Part time (3 days) - 1 day a month in Essex
Jul 29, 2026
Contractor
CX Housing - Lead Officer - Inside IR35 contract - Part time (3 days) - 1 day a month in Essex TrinIT Talent are looking for a Civica CX Housing Specialist to come on board for a 4 month contract on a 3 days a week (part time) contract based remotely with 1 day a month onsite This role falls Inside Scope of IR35 and is paying £500 per day. Job Description:- Our client require a Lead Officer that has lots of experience with Civica CX Housing Platform that can help with both BAU and project activities across housing. This is for a local authority and requires someone with previous experience in this specific platform and area. Key skills:- Must have extensive CX Housing experience CRM Reporting - SQL and Power BI (both from and to CX) CX User training Upgrades to the platform 25.x Customer poral Integrations and interfaces - understanding of the API, Storage Explorer and SharePoint EDM Customer facing Understanding of Assets, Functional units, Users and roles, Contact groups, Systems schedules, Arrears policies and allocations If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below) TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds. CX Housing - Lead Officer - Inside IR35 contract - Part time (3 days) - 1 day a month in Essex
Lead Officer Housing ICT (Cx Housing) Essex Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs. Job Purpose: The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: Rent Accounting Case management and tasks /workflows / forms. CRM Reporting to include SSRS (strong SQL skills intermediate / advanced). Power BI experience would be useful Integrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM. CX User Training Managing upgrades, ideally 25.x (version that supports the Customer Portal) Customer Portal Also, must have some understanding of the following: Assets Functional units Users and Roles Contact groups System schedules Arrears policies An understanding of allocations would also be useful. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Jul 29, 2026
Contractor
Lead Officer Housing ICT (Cx Housing) Essex Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs. Job Purpose: The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: Rent Accounting Case management and tasks /workflows / forms. CRM Reporting to include SSRS (strong SQL skills intermediate / advanced). Power BI experience would be useful Integrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM. CX User Training Managing upgrades, ideally 25.x (version that supports the Customer Portal) Customer Portal Also, must have some understanding of the following: Assets Functional units Users and Roles Contact groups System schedules Arrears policies An understanding of allocations would also be useful. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Marks Consulting Partners are currently looking for a Procurement Officer to work with one of our Local Authority clients in Essex. What the Job Will Be Doing Procuring suitable temporary accommodation and private rented sector (PRS) properties to meet housing demand Building and maintaining strong relationships with landlords, letting agents and accommodation providers Negotiating rental terms and securing cost-effective accommodation for households in housing need Carrying out property inspections to ensure accommodation meets statutory, health and safety, and quality standards Managing landlord relationships and ensuring service level agreements are maintained Supporting homelessness prevention by increasing the supply of suitable accommodation Working closely with Housing Options, Temporary Accommodation and Allocations teams to source appropriate properties Monitoring property availability, market trends and procurement performance to maximise housing supply Resolving issues relating to property standards, tenancy start dates and accommodation suitability Maintaining accurate records, contracts and procurement activity on housing management systems Ensuring all procurement activity complies with housing legislation, procurement procedures and organisational policies What You Will Need Experience working as a Procurement Officer, Property Procurement Officer or PRS Procurement Officer within a Local Authority or Housing Association Experience sourcing temporary accommodation or private rented sector properties Strong negotiation and relationship management skills with landlords and letting agents Good knowledge of homelessness legislation and the Homelessness Reduction Act 2017 Understanding of property standards, compliance and housing health and safety requirements Experience carrying out property inspections and suitability assessments Ability to manage competing priorities and work to challenging targets Strong communication and customer service skills Full UK driving licence and access to a vehicle (desirable)
Jul 28, 2026
Contractor
Marks Consulting Partners are currently looking for a Procurement Officer to work with one of our Local Authority clients in Essex. What the Job Will Be Doing Procuring suitable temporary accommodation and private rented sector (PRS) properties to meet housing demand Building and maintaining strong relationships with landlords, letting agents and accommodation providers Negotiating rental terms and securing cost-effective accommodation for households in housing need Carrying out property inspections to ensure accommodation meets statutory, health and safety, and quality standards Managing landlord relationships and ensuring service level agreements are maintained Supporting homelessness prevention by increasing the supply of suitable accommodation Working closely with Housing Options, Temporary Accommodation and Allocations teams to source appropriate properties Monitoring property availability, market trends and procurement performance to maximise housing supply Resolving issues relating to property standards, tenancy start dates and accommodation suitability Maintaining accurate records, contracts and procurement activity on housing management systems Ensuring all procurement activity complies with housing legislation, procurement procedures and organisational policies What You Will Need Experience working as a Procurement Officer, Property Procurement Officer or PRS Procurement Officer within a Local Authority or Housing Association Experience sourcing temporary accommodation or private rented sector properties Strong negotiation and relationship management skills with landlords and letting agents Good knowledge of homelessness legislation and the Homelessness Reduction Act 2017 Understanding of property standards, compliance and housing health and safety requirements Experience carrying out property inspections and suitability assessments Ability to manage competing priorities and work to challenging targets Strong communication and customer service skills Full UK driving licence and access to a vehicle (desirable)
Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock and acting as the main point of contact for residents. Conducting tenancy visits, home visits and estate inspections. Investigating anti-social behaviour, neighbour disputes and tenancy breaches. Supporting residents to sustain their tenancies and access relevant support services. Working closely with partner agencies including Police, support providers and safeguarding services. Taking enforcement action where necessary, including preparing statements and attending court. Responding to resident enquiries and complaints, ensuring excellent customer service. Identifying safeguarding concerns and supporting vulnerable households. Carrying out tenancy reviews, audits and fraud prevention activities. Playing an active role in creating safe, clean and sustainable neighbourhoods. About You You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload. You'll also have: Strong communication and case management skills. Experience working with vulnerable residents and partner agencies. Knowledge of housing legislation and tenancy enforcement. The ability to work independently and manage competing priorities. A customer-focused approach and a passion for delivering excellent housing services. If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.
Jul 28, 2026
Contractor
Neighbourhood Housing Officer Location: South East England Contract: 6 months Working Pattern: Hybrid From tenancy visits and estate inspections to resolving ASB cases and supporting vulnerable residents, no two days are the same as a Neighbourhood Housing Officer. You might start the morning carrying out tenancy visits and checking in with residents who need additional support, before heading out onto your patch to investigate reports of anti-social behaviour or attend an estate walkabout. By lunchtime, you could be working alongside colleagues in Repairs, Income or Allocations to resolve complex tenancy issues, before spending the afternoon meeting partner agencies, supporting vulnerable residents, or preparing case files for legal action. This is a genuinely varied neighbourhood management role where you'll have the opportunity to make a visible difference to communities and improve outcomes for residents. What you'll be doing Managing a designated patch of housing stock and acting as the main point of contact for residents. Conducting tenancy visits, home visits and estate inspections. Investigating anti-social behaviour, neighbour disputes and tenancy breaches. Supporting residents to sustain their tenancies and access relevant support services. Working closely with partner agencies including Police, support providers and safeguarding services. Taking enforcement action where necessary, including preparing statements and attending court. Responding to resident enquiries and complaints, ensuring excellent customer service. Identifying safeguarding concerns and supporting vulnerable households. Carrying out tenancy reviews, audits and fraud prevention activities. Playing an active role in creating safe, clean and sustainable neighbourhoods. About You You'll be someone who enjoys being out in the community, building relationships and solving problems. You'll have experience of delivering frontline housing management services and be comfortable managing a diverse caseload. You'll also have: Strong communication and case management skills. Experience working with vulnerable residents and partner agencies. Knowledge of housing legislation and tenancy enforcement. The ability to work independently and manage competing priorities. A customer-focused approach and a passion for delivering excellent housing services. If you're looking for a role where you can have a genuine impact on residents' lives whilst working across a broad range of housing management responsibilities, we'd love to hear from you.
Allocations and Lettings Officer Hours: 37 hours per week (9am to 5pm), permanent contract Salary: 29,668.12 Location: Bedford (Hybrid) Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role. At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations. As an Allocations and Letting Officer you will be: Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensuring tenancies are legally ended and refunds are processed accurately. What we're looking for as an Allocations and Letting Officer: Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Jul 27, 2026
Full time
Allocations and Lettings Officer Hours: 37 hours per week (9am to 5pm), permanent contract Salary: 29,668.12 Location: Bedford (Hybrid) Increased office attendance will be required during the first three months of employment to support onboarding, training, and integration into the role. At bpha, we're committed to providing excellent homes and outstanding customer experiences. We're looking for an experienced and customer-focused Allocations & Lettings Officer to play a vital role in ensuring our homes are allocated fairly, efficiently and in line with our policies and legal obligations. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, making decisions that positively impact customers' lives, and collaborating with colleagues, local authorities and partner organisations. As an Allocations and Letting Officer you will be: Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements. Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct. Minimising rent loss by ensuring efficient turnaround of vacant properties. Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies. Putting customers at the heart of our services-build trust and use your expertise to support their needs. Actively listen to customers to enhance their experience and help bpha become a landlord of choice. Ensuring tenancies are legally ended and refunds are processed accurately. What we're looking for as an Allocations and Letting Officer: Experience or a strong understanding of social housing. Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable. Confident using IT systems, including Word, Excel, and Outlook. Experience with Microsoft Dynamics or a willingness to learn new systems. Ability to adapt to changing priorities and processes. Skilled at managing a busy workload with competing demands. Self-motivated with strong organisational skills and a team-oriented mindset. Excellent communication and customer service skills, with a compassionate and customer-first approach. Experience working with both internal and external stakeholders. Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
We are currently supporting a Worcestershire local authority in the appointment of an experienced Homelessness & Housing Solutions Officer to join their Housing Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional with strong homelessness prevention and statutory assessment experience to make a direct impact in supporting residents who are homeless or at risk of losing their accommodation. The successful candidate will manage a caseload of homelessness applications, undertake detailed assessments, develop personalised housing plans and provide practical advice and solutions to help residents secure and sustain suitable accommodation. You will work closely with residents, landlords, partner agencies and support services to deliver effective homelessness prevention and relief outcomes. You will have strong working knowledge and practical experience of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996, including making statutory decisions around prevention, relief duties, priority need and intentional homelessness. Experience within Housing Solutions/Homelessness services is essential, with a focus on Part 7 assessments rather than allocations. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Jul 27, 2026
Contractor
We are currently supporting a Worcestershire local authority in the appointment of an experienced Homelessness & Housing Solutions Officer to join their Housing Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional with strong homelessness prevention and statutory assessment experience to make a direct impact in supporting residents who are homeless or at risk of losing their accommodation. The successful candidate will manage a caseload of homelessness applications, undertake detailed assessments, develop personalised housing plans and provide practical advice and solutions to help residents secure and sustain suitable accommodation. You will work closely with residents, landlords, partner agencies and support services to deliver effective homelessness prevention and relief outcomes. You will have strong working knowledge and practical experience of the Homelessness Reduction Act 2017 and Part 7 of the Housing Act 1996, including making statutory decisions around prevention, relief duties, priority need and intentional homelessness. Experience within Housing Solutions/Homelessness services is essential, with a focus on Part 7 assessments rather than allocations. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Allocations and Lettings - Social Housing Bedford Monday - Friday, Full time permanent 29,668 We have partnered with a growing housing organisation on their search for an experienced Allocations and Lettings Officer. You will be responsible for allocating rental properties in accordance with housing policies, nomination agreements, and relevant legislation. The role ensures properties are let efficiently, tenancy changes are managed correctly, and excellent customer service is delivered throughout the customer journey. The postholder will support the effective management of housing stock by minimising void periods, ensuring legal compliance, promoting tenancy sustainment, and working collaboratively with internal teams and external partners. Previous experience within social housing is essential. Key Responsibilities: Property Allocations Allocate vacant properties in line with housing legislation, allocation policies, and nomination agreements. Assess applicant eligibility, housing need, affordability, and tenancy history. Liaise with local authorities and partner agencies regarding nominations. Complete suitability assessments and make formal offers of accommodation. Identify customer support needs and refer to appropriate internal or external services. Promote efficient use of housing stock, including downsizing initiatives and management moves. Support customers through temporary or permanent decants where required. Void and Lettings Management Monitor vacant properties to minimise re-let times and rental income loss. Work closely with repairs, maintenance, development, and housing teams to ensure timely handovers. Ensure all tenancy start processes are completed accurately, including documentation, payment arrangements, and system updates. Maintain accurate customer and tenancy records in accordance with data protection requirements. Tenancy Management & Changes: Manage tenancy terminations in accordance with legal requirements. Conduct exit interviews where appropriate. Explain end-of-tenancy responsibilities, including property standards, repairs, rent liability, and key returns. Arrange end-of-tenancy inspections and complete relevant system updates. Manage former tenant accounts, including outstanding debts, repayment arrangements, and refunds where applicable. Process assignments, successions, and mutual exchanges in accordance with legislation and organisational policies. Assess eligibility and provide recommendations for tenancy changes. Manage mutual exchange applications within statutory timescales. Advise customers on tenancy rights and responsibilities. Refer complex cases for legal action where appropriate. Income Management Complete affordability and debt assessments for new tenants. Support customers to establish payment arrangements, including Direct Debit where appropriate. Process refunds, credits, and repayment agreements accurately and within agreed timescales. Work collaboratively with income management teams to minimise arrears. Customer Service Deliver a professional, responsive, and customer-focused service. Build positive relationships with customers and stakeholders. Handle sensitive and complex enquiries with empathy and professionalism. Contribute to service improvements through feedback and continuous learning. Participate in duty cover and support wider tenancy management activities when required. Performance and Compliance Maintain accurate records and documentation. Meet agreed service standards, KPIs, and performance targets. Complete mandatory training and participate in personal development. Follow organisational policies, procedures, and relevant legislation. Support cross-departmental working to improve customer outcomes. Person Specification: Essential: Knowledge of tenancy management or social housing allocations & eperience working with housing management systems or similar databases. Good working knowledge of Microsoft Office applications. Experience working within performance targets and service standards. Excellent customer service and communication skills. Strong interpersonal and relationship-building abilities. Ability to work collaboratively with internal teams and external partners. Excellent organisational and time management skills. Ability to prioritise workload in a fast-paced environment. Strong attention to detail and accuracy. Good problem-solving and decision-making skills. Ability to maintain accurate records and process data efficiently. Ability to communicate complex information clearly and professionally. Adaptable, flexible, and able to respond positively to change. Desirable: Experience supporting customers experiencing vulnerability or crisis. Knowledge of housing allocation systems. Experience working with local authorities or partner agencies.
Jul 27, 2026
Full time
Allocations and Lettings - Social Housing Bedford Monday - Friday, Full time permanent 29,668 We have partnered with a growing housing organisation on their search for an experienced Allocations and Lettings Officer. You will be responsible for allocating rental properties in accordance with housing policies, nomination agreements, and relevant legislation. The role ensures properties are let efficiently, tenancy changes are managed correctly, and excellent customer service is delivered throughout the customer journey. The postholder will support the effective management of housing stock by minimising void periods, ensuring legal compliance, promoting tenancy sustainment, and working collaboratively with internal teams and external partners. Previous experience within social housing is essential. Key Responsibilities: Property Allocations Allocate vacant properties in line with housing legislation, allocation policies, and nomination agreements. Assess applicant eligibility, housing need, affordability, and tenancy history. Liaise with local authorities and partner agencies regarding nominations. Complete suitability assessments and make formal offers of accommodation. Identify customer support needs and refer to appropriate internal or external services. Promote efficient use of housing stock, including downsizing initiatives and management moves. Support customers through temporary or permanent decants where required. Void and Lettings Management Monitor vacant properties to minimise re-let times and rental income loss. Work closely with repairs, maintenance, development, and housing teams to ensure timely handovers. Ensure all tenancy start processes are completed accurately, including documentation, payment arrangements, and system updates. Maintain accurate customer and tenancy records in accordance with data protection requirements. Tenancy Management & Changes: Manage tenancy terminations in accordance with legal requirements. Conduct exit interviews where appropriate. Explain end-of-tenancy responsibilities, including property standards, repairs, rent liability, and key returns. Arrange end-of-tenancy inspections and complete relevant system updates. Manage former tenant accounts, including outstanding debts, repayment arrangements, and refunds where applicable. Process assignments, successions, and mutual exchanges in accordance with legislation and organisational policies. Assess eligibility and provide recommendations for tenancy changes. Manage mutual exchange applications within statutory timescales. Advise customers on tenancy rights and responsibilities. Refer complex cases for legal action where appropriate. Income Management Complete affordability and debt assessments for new tenants. Support customers to establish payment arrangements, including Direct Debit where appropriate. Process refunds, credits, and repayment agreements accurately and within agreed timescales. Work collaboratively with income management teams to minimise arrears. Customer Service Deliver a professional, responsive, and customer-focused service. Build positive relationships with customers and stakeholders. Handle sensitive and complex enquiries with empathy and professionalism. Contribute to service improvements through feedback and continuous learning. Participate in duty cover and support wider tenancy management activities when required. Performance and Compliance Maintain accurate records and documentation. Meet agreed service standards, KPIs, and performance targets. Complete mandatory training and participate in personal development. Follow organisational policies, procedures, and relevant legislation. Support cross-departmental working to improve customer outcomes. Person Specification: Essential: Knowledge of tenancy management or social housing allocations & eperience working with housing management systems or similar databases. Good working knowledge of Microsoft Office applications. Experience working within performance targets and service standards. Excellent customer service and communication skills. Strong interpersonal and relationship-building abilities. Ability to work collaboratively with internal teams and external partners. Excellent organisational and time management skills. Ability to prioritise workload in a fast-paced environment. Strong attention to detail and accuracy. Good problem-solving and decision-making skills. Ability to maintain accurate records and process data efficiently. Ability to communicate complex information clearly and professionally. Adaptable, flexible, and able to respond positively to change. Desirable: Experience supporting customers experiencing vulnerability or crisis. Knowledge of housing allocation systems. Experience working with local authorities or partner agencies.
Housing Reviews Officer - Local Authority Contract Are you an experienced Housing Reviews Officer with strong statutory homelessness review experience? This is an excellent opportunity for a specialist housing officer with experience in Section 202 reviews, Section 204 appeals, challenges to the suitability of temporary accommodation, and housing allocation review work. Work pattern: 1 day in the Office The Role As Housing Reviews Officer, you will independently review and determine statutory housing decisions in line with legislation, statutory guidance, case law and policy. You will manage complex evidence, assess legal risk and produce clear, balanced and defensible review decisions. You will play a key role in ensuring review decisions are fair, lawful, evidence-based and completed within statutory timescales. What You'll Be Doing Determining Section 202 homelessness reviews, temporary accommodation suitability reviews and discharge of duty decisions. Reviewing housing register, allocations and reasonable preference decisions in line with policy and statutory requirements. Analysing complex case files, legal submissions, medical evidence, safeguarding information and professional reports. Writing clear, legally robust review decision letters, including minded-to letters where required. Identifying legal, financial, operational and reputational risks and escalating complex matters with recommendations. Liaising with Legal Services, solicitors, advocates and Counsel on appeals, legal challenges and defended decisions. Providing technical advice, feedback and guidance to housing officers and managers to improve decision-making. Supporting responses to complaints, Ombudsman enquiries, Member enquiries and MP enquiries where specialist input is needed. About You Minimum 2 years' experience undertaking Section 202 homelessness reviews. Strong working knowledge of Section 204 appeals, homelessness legislation, suitability requirements and relevant case law. Experience producing legally sound, evidence-based and clearly reasoned review decisions. Solid knowledge of Parts VI and VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Experience handling complex homelessness, temporary accommodation or housing allocations casework. Excellent written communication, analytical reasoning and case management skills. Confidence working with sensitive information and vulnerable applicants in a professional, fair and respectful manner. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.
Jul 27, 2026
Contractor
Housing Reviews Officer - Local Authority Contract Are you an experienced Housing Reviews Officer with strong statutory homelessness review experience? This is an excellent opportunity for a specialist housing officer with experience in Section 202 reviews, Section 204 appeals, challenges to the suitability of temporary accommodation, and housing allocation review work. Work pattern: 1 day in the Office The Role As Housing Reviews Officer, you will independently review and determine statutory housing decisions in line with legislation, statutory guidance, case law and policy. You will manage complex evidence, assess legal risk and produce clear, balanced and defensible review decisions. You will play a key role in ensuring review decisions are fair, lawful, evidence-based and completed within statutory timescales. What You'll Be Doing Determining Section 202 homelessness reviews, temporary accommodation suitability reviews and discharge of duty decisions. Reviewing housing register, allocations and reasonable preference decisions in line with policy and statutory requirements. Analysing complex case files, legal submissions, medical evidence, safeguarding information and professional reports. Writing clear, legally robust review decision letters, including minded-to letters where required. Identifying legal, financial, operational and reputational risks and escalating complex matters with recommendations. Liaising with Legal Services, solicitors, advocates and Counsel on appeals, legal challenges and defended decisions. Providing technical advice, feedback and guidance to housing officers and managers to improve decision-making. Supporting responses to complaints, Ombudsman enquiries, Member enquiries and MP enquiries where specialist input is needed. About You Minimum 2 years' experience undertaking Section 202 homelessness reviews. Strong working knowledge of Section 204 appeals, homelessness legislation, suitability requirements and relevant case law. Experience producing legally sound, evidence-based and clearly reasoned review decisions. Solid knowledge of Parts VI and VII of the Housing Act 1996, the Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Experience handling complex homelessness, temporary accommodation or housing allocations casework. Excellent written communication, analytical reasoning and case management skills. Confidence working with sensitive information and vulnerable applicants in a professional, fair and respectful manner. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.
Housing Supply Officer Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance - 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Housing Supply Officer to join us on a full-time, permanent basis, working 37 hours per week. The Benefits - Salary of £33,106 - £34,744 per annum - 29 days holiday per annum, rising to 31 days - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is a rewarding opportunity for a compassionate public-facing professional with experience supporting people through stressful or emotive circumstances to join our dedicated organisation. You ll have the chance to make a meaningful difference to people seeking housing assistance, whilst growing your own portfolio of experience within the public sector and pursuing your career ambitions. What s more, you ll discover a close-knit team where colleagues support one another and will benefit from flexible working and plenty of career development opportunities. So, if you re ready to use your people skills to support residents and make a real difference in the community, read on and apply today. The Role As a Housing Supply Officer, you will assist members of the public to access suitable housing and provide housing advice to support them to gain and sustain places to live. Supporting our Housing Register and Choice Based Lettings process, you will work as part of our Housing Services Team, offering information on the Housing Register, private rented accommodation, mutual exchange and low cost or shared ownership housing. Overseeing Housing Register applications from initial assessment through to re-housing, you will ensure applications are processed accurately, eligibility is assessed, and customers are correctly prioritised in line with our Housing Allocations Policy. You will also respond to Choice Based Lettings enquiries, assess medical and social welfare priority applications, and provide nominations to Registered Providers within agreed timescales. Additionally, you will: - Conduct office interviews, home visits and further enquiries where required - Prepare reports for the Housing Panel - Liaise with partner agencies, supported housing providers and the Sundry Debtors team - Make referrals to relevant charities and support services - Collect and report performance and statistical data - Undertake electoral administration duties when required About You To be considered as a Housing Supply Officer, you will need: - Experience of working with members of the public, including dealing with customers in potentially stressful and emotive circumstances - Experience of effective partnership working - The ability to deal sensitively with members of the public and have a realistic understanding of the needs of customers needing housing assistance - Outstanding interpersonal skills with excellent verbal and written communication skills - To be educated to GCSE standard or equivalent, including Maths and English - A full, valid driving licence and your own transport A DBS check will be carried out for this post. The closing date for this role is Friday 7th August 2026. There will be a brief initial telephone interview followed by in-person interviews on 13th August 2026 at our offices in Rickmansworth. Other organisations might call this role Homelessness Prevention Officer, Housing Officer, Housing Advice Officer, Housing Supply Administrator, Customer Service Officer, Housing Customer Service Officer, or Housing Support Officer. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you re looking for an impactful role as a Housing Supply Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jul 27, 2026
Full time
Housing Supply Officer Rickmansworth, Hertfordshire About Us Three Rivers District in South West Hertfordshire straddles the north west corner of the M25 on the edge of Greater London. The district is a mixture of beautiful countryside, villages and small towns. The area has a diverse range of sectors and businesses and is a centre for the film industry with Warner Brothers at Leavesden forming part of a studio cluster along with Elstree and Pinewood at a short drive away. At a glance - 700 historic assets and 22 conservation areas, with 77% of the district in the Green Belt - 1,914 NNDR registered businesses with the economy providing 39,000 jobs - Very low crime rate - The district ranks highly for business registrations and start-ups, with a highly skilled and trained workforce and high employment levels, with GVA and weekly earnings above average We re proud that so many people choose to live, work and visit here, and even prouder that our brilliant team loves working here too! In our latest staff survey, 88% said they find their work fulfilling and rewarding, over 90% said they can rely on their colleagues, and nearly 90% felt they have meaningful goals to aim for. We are now looking for a Housing Supply Officer to join us on a full-time, permanent basis, working 37 hours per week. The Benefits - Salary of £33,106 - £34,744 per annum - 29 days holiday per annum, rising to 31 days - Generous employer pension contribution - Life assurance - Flexible working - Career development opportunities - Free on-site parking - Cycle-to-work scheme - Discounted leisure centre membership - Employee volunteering schemes - Access to discounted activities and days out This is a rewarding opportunity for a compassionate public-facing professional with experience supporting people through stressful or emotive circumstances to join our dedicated organisation. You ll have the chance to make a meaningful difference to people seeking housing assistance, whilst growing your own portfolio of experience within the public sector and pursuing your career ambitions. What s more, you ll discover a close-knit team where colleagues support one another and will benefit from flexible working and plenty of career development opportunities. So, if you re ready to use your people skills to support residents and make a real difference in the community, read on and apply today. The Role As a Housing Supply Officer, you will assist members of the public to access suitable housing and provide housing advice to support them to gain and sustain places to live. Supporting our Housing Register and Choice Based Lettings process, you will work as part of our Housing Services Team, offering information on the Housing Register, private rented accommodation, mutual exchange and low cost or shared ownership housing. Overseeing Housing Register applications from initial assessment through to re-housing, you will ensure applications are processed accurately, eligibility is assessed, and customers are correctly prioritised in line with our Housing Allocations Policy. You will also respond to Choice Based Lettings enquiries, assess medical and social welfare priority applications, and provide nominations to Registered Providers within agreed timescales. Additionally, you will: - Conduct office interviews, home visits and further enquiries where required - Prepare reports for the Housing Panel - Liaise with partner agencies, supported housing providers and the Sundry Debtors team - Make referrals to relevant charities and support services - Collect and report performance and statistical data - Undertake electoral administration duties when required About You To be considered as a Housing Supply Officer, you will need: - Experience of working with members of the public, including dealing with customers in potentially stressful and emotive circumstances - Experience of effective partnership working - The ability to deal sensitively with members of the public and have a realistic understanding of the needs of customers needing housing assistance - Outstanding interpersonal skills with excellent verbal and written communication skills - To be educated to GCSE standard or equivalent, including Maths and English - A full, valid driving licence and your own transport A DBS check will be carried out for this post. The closing date for this role is Friday 7th August 2026. There will be a brief initial telephone interview followed by in-person interviews on 13th August 2026 at our offices in Rickmansworth. Other organisations might call this role Homelessness Prevention Officer, Housing Officer, Housing Advice Officer, Housing Supply Administrator, Customer Service Officer, Housing Customer Service Officer, or Housing Support Officer. Webrecruit and Three Rivers District Council are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you re looking for an impactful role as a Housing Supply Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 26, 2026
Seasonal
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Jul 25, 2026
Seasonal
Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred . About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Your new company An excellent opportunity has arisen for an experienced Housing Officer to join a respected social housing provider in Glasgow on a part-time basis for 6-12m covering maternity leave. Your new role This is a varied and rewarding role where you'll be responsible for delivering a high-quality housing management service to tenants and communities, helping to ensure excellent customer service and sustainable tenancies. You'll work closely with residents, colleagues and partner agencies to resolve issues, improve services and support positive tenancy outcomes. Deliver a comprehensive housing management service to tenants and customers. Manage tenancy-related matters including allocations, voids and new lets. Investigate and resolve anti-social behaviour cases. Monitor rent accounts and support the achievement of arrears targets. Carry out regular estate inspections and identify environmental improvements. Work collaboratively with internal teams and external partners to support residents. Ensure compliance with relevant housing legislation, policies and regulatory requirements. Identify areas for service improvement and contribute to delivering positive outcomes for tenants. What you'll need to succeed Previous experience in a housing management role. Knowledge of Scottish housing legislation and tenancy management practices. Experience delivering high-quality tenancy and customer-focused services. Strong problem-solving and communication skills. The ability to build positive relationships with a range of stakeholders. Good IT skills, including Microsoft Office. A relevant qualification (or equivalent experience) within housing or a related discipline. A full UK driving licence and access to transport What you'll get in return Part-time opportunity -17.5 hours per week - Mon, Tues & Wed morning Opportunity to make a genuine impact within local communities Gain experience within a well-established social housing organisation Immediate start available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 24, 2026
Contractor
Your new company An excellent opportunity has arisen for an experienced Housing Officer to join a respected social housing provider in Glasgow on a part-time basis for 6-12m covering maternity leave. Your new role This is a varied and rewarding role where you'll be responsible for delivering a high-quality housing management service to tenants and communities, helping to ensure excellent customer service and sustainable tenancies. You'll work closely with residents, colleagues and partner agencies to resolve issues, improve services and support positive tenancy outcomes. Deliver a comprehensive housing management service to tenants and customers. Manage tenancy-related matters including allocations, voids and new lets. Investigate and resolve anti-social behaviour cases. Monitor rent accounts and support the achievement of arrears targets. Carry out regular estate inspections and identify environmental improvements. Work collaboratively with internal teams and external partners to support residents. Ensure compliance with relevant housing legislation, policies and regulatory requirements. Identify areas for service improvement and contribute to delivering positive outcomes for tenants. What you'll need to succeed Previous experience in a housing management role. Knowledge of Scottish housing legislation and tenancy management practices. Experience delivering high-quality tenancy and customer-focused services. Strong problem-solving and communication skills. The ability to build positive relationships with a range of stakeholders. Good IT skills, including Microsoft Office. A relevant qualification (or equivalent experience) within housing or a related discipline. A full UK driving licence and access to transport What you'll get in return Part-time opportunity -17.5 hours per week - Mon, Tues & Wed morning Opportunity to make a genuine impact within local communities Gain experience within a well-established social housing organisation Immediate start available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you a passionate housing leader with a strong background in lettings, allocations and tenancy management? Do you thrive on helping people find the right home, improving the customer journey and ensuring homes are let quickly and effectively? We're looking for a Neighbourhood Team Leader with significant experience in social housing lettings, allocations and tenancy services who is passionate about delivering exceptional customer outcomes and creating places to be proud of. As a dynamic and enthusiastic leader, you will play a key role in ensuring our homes are let efficiently, void turnaround performance is maximised, and customers receive a seamless service from application through to tenancy commencement. As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of £37,777, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This is a community-focused leadership role with a significant presence across our Grimsby or Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes. While the role is primarily based within our communities, you'll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. Occasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives. What skills, attributes and experience will I need as a Neighbourhood Team Leader? The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives If you care about helping people and you're willing to learn, we'll support you to build the rest. It would be great if you also bring: A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services. Experience within the social housing sector, particularly within allocations, lettings, tenancy management or housing operations. Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management. Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding. Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction. Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required. Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders. Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings. Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. Ability to drive and have access to a vehicle. It would be even better if you had: Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment. A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes. Experience of managing housing registers, nominations agreements and complex allocations cases. Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings. Knowledge of Choice Based Lettings (CBL) systems and allocation policies. A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above). How to Apply If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please visit our website and submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role. Interviews will take place on 6th August, applicants will need to be available to attend a face-to-face interview in Boston on this date
Jul 24, 2026
Full time
Are you a passionate housing leader with a strong background in lettings, allocations and tenancy management? Do you thrive on helping people find the right home, improving the customer journey and ensuring homes are let quickly and effectively? We're looking for a Neighbourhood Team Leader with significant experience in social housing lettings, allocations and tenancy services who is passionate about delivering exceptional customer outcomes and creating places to be proud of. As a dynamic and enthusiastic leader, you will play a key role in ensuring our homes are let efficiently, void turnaround performance is maximised, and customers receive a seamless service from application through to tenancy commencement. As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers, with a particular focus on the effective delivery of lettings, allocations, tenancy sign-ups and void performance. Why join LHP? We're more than a housing provider - we're a purpose-driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of £37,777, you'll enjoy a fantastic range of benefits: - An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies. Discounted shopping vouchers. A brilliant salary sacrifices pension scheme - with up to 12% employer contribution. 32 days' holiday (including bank holidays), increasing annually for your first five years. Opportunities to earn extra leave for full attendance, plus buy/sell options. Access to Mental Health First Aiders across the business. You'll also join a positive team culture where your development is a priority and your ideas are valued. Where I'd work: This is a community-focused leadership role with a significant presence across our Grimsby or Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes. While the role is primarily based within our communities, you'll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. Occasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives. What skills, attributes and experience will I need as a Neighbourhood Team Leader? The most important thing we look for is your attitude and values. We want someone who: - Builds trust through openness and accountability - Treats every customer with dignity and respect - Works collaboratively with colleagues and partners - Shows genuine empathy and understands different perspectives If you care about helping people and you're willing to learn, we'll support you to build the rest. It would be great if you also bring: A proven ability to deliver excellent performance through people, driving results across lettings, allocations and tenancy services. Experience within the social housing sector, particularly within allocations, lettings, tenancy management or housing operations. Knowledge and experience of allocation schemes, lettings processes, tenancy sign-ups, choice-based lettings and void management. Understanding of housing legislation, regulatory requirements and best practice relating to allocations, lettings, tenancy management and safeguarding. Experience of using performance data and KPIs to improve service outcomes, reduce void loss and increase customer satisfaction. Experience of managing performance and supporting colleagues through coaching, development and formal HR processes where required. Strong partnership working skills, with the ability to build effective relationships with local authorities, support agencies and internal stakeholders. Excellent communication skills, with the ability to engage confidently with customers, colleagues and partner organisations in a variety of settings. Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. Ability to drive and have access to a vehicle. It would be even better if you had: Proven experience of leading teams within a lettings, allocations, tenancy management or housing services environment. A successful track record of improving lettings performance, reducing void turnaround times and delivering excellent customer outcomes. Experience of managing housing registers, nominations agreements and complex allocations cases. Experience of conducting appraisals, one-to-ones, coaching conversations and team meetings. Knowledge of Choice Based Lettings (CBL) systems and allocation policies. A professional qualification in Housing, Housing Management or Customer Services (e.g. CIH Level 4 or above). How to Apply If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please visit our website and submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role. Interviews will take place on 6th August, applicants will need to be available to attend a face-to-face interview in Boston on this date
Financial Management Information Officer - Bolton Contract - 1 year initially £18.24 per hour - approx. £35,600.00 per annum. Full time Location: BL1 1RU - 3 months onsite for training - 2 days home-based, 3 days onsite after that. Council experience essential Oracle experience essential Assist in the accurate preparation and maintenance of Department s budgets. To undertake regular, timely and accurate monitoring of specific service areas of the Department s Revenue Budget to enable the appropriate control and review of financial performance throughout the year. To provide advice to, and liaise with, a range of budget holders across the Department to ensure that the best use is made of the Department s financial resources. To develop maintain and provide, in conjunction with Senior Managers in the service area, a range of financial information for budget holders including unit costs and budget monitoring information. To assist in the preparation of final accounts. Preparation of the Revenue Budget for specified areas of the Departments. Preparation of budget monitoring information for a specific area of the Department s activity To liaise and consult with a variety of budgets holders in order to agree budget allocations and monitoring information in relation to those allocations. Assist in the development of relevant financial training offered by the section To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jul 24, 2026
Contractor
Financial Management Information Officer - Bolton Contract - 1 year initially £18.24 per hour - approx. £35,600.00 per annum. Full time Location: BL1 1RU - 3 months onsite for training - 2 days home-based, 3 days onsite after that. Council experience essential Oracle experience essential Assist in the accurate preparation and maintenance of Department s budgets. To undertake regular, timely and accurate monitoring of specific service areas of the Department s Revenue Budget to enable the appropriate control and review of financial performance throughout the year. To provide advice to, and liaise with, a range of budget holders across the Department to ensure that the best use is made of the Department s financial resources. To develop maintain and provide, in conjunction with Senior Managers in the service area, a range of financial information for budget holders including unit costs and budget monitoring information. To assist in the preparation of final accounts. Preparation of the Revenue Budget for specified areas of the Departments. Preparation of budget monitoring information for a specific area of the Department s activity To liaise and consult with a variety of budgets holders in order to agree budget allocations and monitoring information in relation to those allocations. Assist in the development of relevant financial training offered by the section To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness.This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jul 23, 2026
Seasonal
Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness.This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Jul 23, 2026
Contractor
Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Accountant / Bookkeeper We are looking for an experienced Accountant / Bookkeeper to join our team. You will be responsible for the day-to-day financial operations of the business using Xero, ensuring accurate financial records and supporting month-end and year-end processes. Accountant / Bookkeeper Daily Responsibilities Reconcile bank accounts, credit cards, and petty cash using Xero. Allocate customer payments and reconcile outstanding balances. Chase outstanding customer invoices and manage credit control. Input supplier invoices into Xero. Respond to accounts-related emails and enquiries. Check and verify sales invoices, including item codes, tracking categories, and deposit allocations. Send Proof of Delivery (POD) documentation to customers. Approve purchase orders and acknowledgements. Process card payments and issue customer receipts. Raise sales and purchase credit notes within Xero. Accountant / Bookkeeper Weekly Responsibilities Prepare weekly cash flow reports. Prepare stocktake sheets and process stock adjustments. Produce delivery note reports for the administration team. Accountant / Bookkeeper Monthly Responsibilities Complete month-end procedures and finalise the previous month's accounts. Prepare reports for the monthly sales meeting. Send customer statements. Review supplier invoices and prepare supplier payment runs. Send supplier remittances. Review outstanding quotations and purchase orders to ensure nothing has been missed. Process depreciation journals and review nominal codes. Prepare fuel, vehicle expense, and mileage reports. Complete engineering van stocktakes. Ensure all customer invoices and deposit payments have been processed. Review draft invoices, quotations, and purchase orders. Year-End Responsibilities Prepare information required for the financial year-end. Complete the year-end stocktake and final manual journals. Provide information requested by the company's accountants. Archive obsolete stock and unused items. Accountant / Bookkeeper Additional Responsibilities Prepare ad hoc financial reports and respond to financial queries. Manage fixed assets, assessment stock, stock adjustments, and liaise with Xero Support when required. Skills & Experience Must Have: Xero experience Previous experience as an Accountant, Bookkeeper, Assistant Accountant, or Finance Officer with strong working knowledge of Xero
Jul 23, 2026
Full time
Accountant / Bookkeeper We are looking for an experienced Accountant / Bookkeeper to join our team. You will be responsible for the day-to-day financial operations of the business using Xero, ensuring accurate financial records and supporting month-end and year-end processes. Accountant / Bookkeeper Daily Responsibilities Reconcile bank accounts, credit cards, and petty cash using Xero. Allocate customer payments and reconcile outstanding balances. Chase outstanding customer invoices and manage credit control. Input supplier invoices into Xero. Respond to accounts-related emails and enquiries. Check and verify sales invoices, including item codes, tracking categories, and deposit allocations. Send Proof of Delivery (POD) documentation to customers. Approve purchase orders and acknowledgements. Process card payments and issue customer receipts. Raise sales and purchase credit notes within Xero. Accountant / Bookkeeper Weekly Responsibilities Prepare weekly cash flow reports. Prepare stocktake sheets and process stock adjustments. Produce delivery note reports for the administration team. Accountant / Bookkeeper Monthly Responsibilities Complete month-end procedures and finalise the previous month's accounts. Prepare reports for the monthly sales meeting. Send customer statements. Review supplier invoices and prepare supplier payment runs. Send supplier remittances. Review outstanding quotations and purchase orders to ensure nothing has been missed. Process depreciation journals and review nominal codes. Prepare fuel, vehicle expense, and mileage reports. Complete engineering van stocktakes. Ensure all customer invoices and deposit payments have been processed. Review draft invoices, quotations, and purchase orders. Year-End Responsibilities Prepare information required for the financial year-end. Complete the year-end stocktake and final manual journals. Provide information requested by the company's accountants. Archive obsolete stock and unused items. Accountant / Bookkeeper Additional Responsibilities Prepare ad hoc financial reports and respond to financial queries. Manage fixed assets, assessment stock, stock adjustments, and liaise with Xero Support when required. Skills & Experience Must Have: Xero experience Previous experience as an Accountant, Bookkeeper, Assistant Accountant, or Finance Officer with strong working knowledge of Xero
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
