155 jobs found

Your new company Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness. This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents. Your new role As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working. What you'll need to succeed Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations Carry out tenancy visits, estate inspections, property checks, and customer meetings Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches Support tenancy sustainment through early intervention and partnership working Manage housing applications, allocations, viewings, and new tenancy sign-ups Work proactively to minimise void periods and maximise occupancy levels Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests Support customers with welfare benefits, income maximisation, and financial inclusion where required Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements Contribute to service improvements and organisational performance targets What you'll get in return Previous experience in housing management, income recovery, tenancy services, or supported/independent living services Strong knowledge of Scottish housing legislation and housing management practices Experience managing challenging situations and supporting vulnerable customers Excellent communication, negotiation, and customer service skills The ability to prioritise a busy and varied workload Strong IT skills, including Microsoft 365 and housing management systems A full UK driving licence and access to a vehicle CIH Level 4 qualification (or willingness to work towards achieving this) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Housing Officer Location: Reading (Regular Travel Across Slough & London) Rate: £200-£250 per day (Umbrella) Contract: 3-Month Temporary Contract Start Date: ASAP We are currently recruiting for an experienced Housing Officer to join a busy housing team on an initial 3-month temporary contract with an immediate start. You will be responsible for managing a patch of approximately 310 properties , providing a high-quality housing management service while building positive relationships with residents and ensuring tenancy obligations are met. Key Responsibilities: Manage a portfolio of approximately 310 residential properties Handle rent arrears and support income recovery Investigate and manage Anti-Social Behaviour (ASB) cases Conduct new tenancy sign-ups and ensure tenants understand their tenancy agreements Carry out general tenancy management duties, including estate inspections and resident visits Work closely with internal departments and external agencies to resolve tenancy-related issues Deliver an excellent customer-focused housing management service Requirements: Previous experience working as a Housing Officer or in a similar housing management role Proven experience managing rent arrears , ASB cases , and tenancy sign-ups Strong communication, organisation, and case management skills Full UK driving licence and access to a vehicle, or the ability to travel regularly across Reading, Slough, and London

Role title : Senior Finance Officer (Housing Revenue Account) Location : Hybrid, London Borough of Harrow Forward Drive, Harrow, HA3 8NT Contract : 6 months Rate : 400 per day (Umbrella) About the Role: London Borough of Harrow is seeking an experienced Senior Finance Officer to provide expert financial analysis and business partnering support to the Council's Housing Revenue Account (HRA). This is an exciting opportunity to play a key role in ensuring the financial sustainability of housing services while supporting strategic decision-making that directly impacts tenants and the Council's long-term housing delivery objectives. Working closely with senior stakeholders, you will be responsible for delivering high-quality financial advice, ensuring compliance with statutory and regulatory requirements, and supporting the effective management of housing income streams, including rent and service charge setting. Key Responsibilities: Provide expert financial analysis and business partnering support across the Housing Revenue Account. Lead and support the annual rent and service charge setting process, ensuring compliance with relevant legislation and guidance. Deliver accurate financial forecasting, budgeting, and monitoring for housing services. Support strategic financial planning and contribute to long-term housing delivery and investment programmes. Prepare and present financial reports, business cases, and recommendations to senior management and key stakeholders. Ensure robust financial controls and compliance with statutory, regulatory, and corporate requirements. Analyse complex financial data and provide insightful recommendations to support operational and strategic decision-making. Work collaboratively with service managers to improve financial performance and income sustainability. Requirements: Proven experience working within a local authority finance environment, ideally supporting a Housing Revenue Account (HRA). Strong knowledge of HRA accounting, rent setting, service charges, and housing finance regulations. Experience providing business partnering support to senior stakeholders. Excellent budgeting, forecasting, and financial analysis skills. Strong understanding of local government finance and statutory reporting requirements. Ability to communicate complex financial information clearly to both finance and non-finance audiences. Qualified, part-qualified, or qualified by experience accountant (CIPFA, ACCA, CIMA, ACA desirable). About Us: For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions. We are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big, scary, faceless company; quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'Investor in People,' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work, and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station, there are great transport links via the Metropolitan Line, Watford DC Line, and national rail service. It is easily accessible to the M1, M25, and A406. The personal information we have collected from you will be shared with Cifas, who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting (url removed).

Your new company We are excited to be partnering with Yorkshire Water in the recruitment of a Lead Commercial Property Surveyor to join the team on an 18-month fixed-term contract.Your new company makes sure that over 5.4 million people living in the region and the millions of people who visit the region each year, can rely on their services, and have clean and safe drinking water on tap and that their wastewater is taken away. Your new company looks after communities, protects the environment, and provides essential water and wastewater services to every corner of the region, and plays a key role in the region's health, wellbeing, and prosperity. Your new role Lead on exciting property acquisitions, disposals and landlord & tenant matters, providing expert advice that supports Yorkshire Water's long-term strategy. Take the lead on a wide range of estate and property matters across one of Yorkshire's largest land portfolios. Carry out land and property inspections across the region, ensuring opportunities and risks are identified early. Manage and respond to estate enquiries, delivering excellent service and practical solutions. Inspire, support and develop a team of surveyors and land officers Build strong relationships with internal teams and external stakeholders to solve problems and unlock opportunities across the estate. Oversee income and expenditure reporting, helping to drive financial performance Support the Senior Estates Manager in delivering business strategy, financial targets and key long-term objectives. Mentor and coach colleagues, including supporting graduate surveyors through their APC journey. What skills & qualifications you will need: Hold an MRICS accredited degree and be MRICS qualified Proven experience delivering complex estates projects on time and achieving outstanding results Confident carrying out inspections across a wide range of land and property types Strong understanding of Health & Safety regulations and best practice within property and estates Extensive knowledge of the legal and regulatory requirements surrounding the ownership, management, acquisition, disposal and leasing of land and property Excellent understanding of regional property markets and emerging opportunities Commercially driven, with a proven ability to deliver against challenging financial and business targets. What you'll get in return A competitive salary, depending on experience 53,339 - 66,674 This role has been classified as a Business Needs Users (BNU) and are eligible for a Company Car or Cash Allowance ( 3000 per annum) subject to company criteria. Annual incentive related bonus ( 1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Lead Surveyor progression plan 25 days annual leave plus bank holidays - plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Spencer Clarke Group are seeking a Housing Income and Corporate Debt Officer for a local authority in Folkestone. In this role, you will administer Business Rates accounts, maximise council revenue and deliver an efficient, customer-focused service. Duties: Administer Business Rates accounts, including billing, reliefs, exemptions, refunds and account amendments. Manage customer enquiries and provide accurate advice in line with current legislation and council procedures. Maintain property and account records, liaising with internal teams and external organisations such as the Valuation Office Agency. Support the collection and recovery of Business Rates income through effective case management and debt recovery processes. Qualifications and Experience: Recent experience in Business Rates, Revenues or a similar administrative/customer service role. Good working knowledge of Business Rates legislation and administration. Experience using Microsoft Office and revenue management systems (e.g. NEC/NDR) is desirable. Strong organisational, communication and customer service skills with excellent attention to detail. What's on offer: Salary: 18ph+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Job Title: Finance Manager Reports to: Chief Executive Officer Job Purpose Provide a range of finance functions and is responsible for financial oversight of the two companies within The Gregynog Trust, the charity itself and the trading arm Gregynog Enterprises Ltd, encompassing daily processing and budget management reporting for managers, the CEO and the Board of Trustees Direct Reports: Finance Assistant Location: Gregynog Hall Working Hours: 35 Contract Type: Full Time, Permanent Salary: £35,000 pa Responsibilities Preparation and presentation of timely monthly management accounts for 2 companies including group consolidation and narratives. These need to show backward looking performance, budgeting information and projected out turns. For forward looking purposes and planning. Produce two-weekly & monthly cash flows and forecasting to ensure there are sufficient funds to meet all creditor deadlines Review and oversee the daily processing of transactions, ensuring accurate and timely records Use the in-house booking system (Rezlynx) to obtain financial information to produce the monthly P&L and income forecasting Oversee all prepayments and accruals to ensure they are accurately timed Ensure correct VAT charging and recording is actioned and complete quarterly VAT returns for the VAT group including calculations for partial VAT recovery Review and authorise payment runs Ensure debtor balances are reviewed and appropriate actions taken Create year end accounts and liaise in a timely manner with auditors to provide consolidated statutory accounts to be presented for approval at the Annual General Meeting Provide ad-hoc reports and analysis to assist Trustees and managers in their prioritisation and decisions Implement sound financial controls Preparing payroll details for external payroll provider and managing staff salary payments for both contracted and casual workers Leading and problem solving within the team and suggesting solutions when necessary Fixed asset management maintain fixed asset register and calculate depreciation Support CEO with business plan and budget creation with 6 monthly reviews Review and lead on all contractual matters i.e suppliers, procurement and energy to ensure we have the best value for money Assist as appropriate in the preparation of applications for grants/funding and keeping detailed records for reconciliation to ensure we stay on track as per agreements Oversee the control of the petty cash account and use of company credit card Managing relations with auditors, professional bodies and payroll services while scrutinising legal and financial documents for accuracy and compliance This position is office based 5 days a week Act as Duty Manager, weekends and out of hours Person Specification Qualifications Essential AAT Level 4 or above Desirable CIMA part/fully qualified Skills, Knowledge & Experience Essential Highly computer literate and experienced in Microsoft Office applications including Excel Experienced in Xero Strong analytical skills with a flair for problem solving Ability to communicate clearly and concisely Full understanding of the importance of confidentiality Desirable Use of Rezlynx a PMS system

Location: East Midlands (Hybrid Working 3-4 days on site) Contract: Initial 3 Months Rate: Negotiable Start Date: ASAP Key Responsibilities: Managing a designated housing patch Delivering tenancy management services across a portfolio of properties Conducting tenancy audits, estate inspections, and resident visits Managing Anti-Social Behaviour (ASB) cases from investigation through to resolution Handling tenancy breaches and tenancy enforcement action where required Supporting tenancy sustainment and resident engagement initiatives Managing low-level rent arrears and working alongside income teams Liaising with internal departments, local authorities, support services, and external agencies Ensuring compliance with housing policies, procedures, and relevant housing legislation Maintaining accurate records and case management systems Requirements: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or Housing Management Officer Strong background in tenancy management within social housing Experience managing ASB cases and tenancy-related casework Knowledge of housing legislation and tenancy enforcement processes Excellent communication and stakeholder management skills Ability to manage a diverse caseload independently Full UK Driving Licensce If you're interested in hearing more about this opportunity, please send over your updated CV or get in touch at for a confidential discussion. If this role isn't suitable for you, referrals and recommendations are always appreciated.

Job Title: Collections Officer Location: London Hybrid 2 days WFH Salary: Up to £35,000 depending on experience Hours: Monday to Friday 9 am to 5 pm Benefits: 25 days holiday + public holidays Additional day off for your birthday Charity/voluntary days off Option to buy or sell 5 days holiday Discounted Gym membership Pension scheme Learning and Development budget Employee assistance programme with holistic wellbeing support Lunch and learn sessions Free hot drinks and snacks About the position of the Collections Officer: We're looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that's transforming the way customers manage their finances. You'll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you're empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career. Responsibilities required for the role of Collections Officer: Support customers throughout the collections journey via telephone, email and live chat. Build positive relationships while understanding each customer's individual circumstances. Negotiate affordable repayment plans and appropriate forbearance solutions. Complete income and expenditure assessments to achieve fair customer outcomes. Maintain accurate customer records and ensure all activity is fully documented. Identify vulnerable customers and provide appropriate support. Deliver excellent customer service while meeting FCA and Consumer Duty requirements. Work collaboratively with colleagues to improve customer outcomes and identify process improvements. Experience required for the role of Collections Officer: Previous experience within collections, recoveries or customer support in financial services. Strong communication and negotiation skills across multiple contact channels. Experience supporting customers experiencing financial difficulty. Good understanding of FCA regulations, Consumer Duty and Treating Customers Fairly. Excellent attention to detail with strong organisational skills. Experience using CRM systems and Microsoft Office. A proactive, empathetic and solution-focused approach. For more information regarding the role of Collections Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Job Title: Customer Contact Advisor Type: Temporary Location: Eastleigh / Bracknell Salary: £15.27 - £19.84 an hour Hours: Full Time, 37 hours BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment. This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service. Duties: Act as the first point of contact for customers via telephone, face-to-face and digital channels. Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible. Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors. Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts. Book appointments for surveyors, housing officers, income officers and contractors. Record and update customer information accurately on internal systems. Follow up on complex enquiries to ensure they are resolved to a high standard. Carry out administration tasks relating to customer enquiries and case resolution. Keep up to date with policies, procedures and housing services to provide accurate advice. Identify customer vulnerabilities and ensure services are delivered appropriately. Contribute ideas to improve customer service and team performance. Requirements: Previous experience in a contact centre, customer service or front-line service role. Excellent communication and customer service skills. Ability to remain calm and professional in challenging situations. Strong administrative and organisational skills with excellent attention to detail. Experience using IT systems to accurately record customer information. Ability to work to targets and manage a busy workload. A proactive approach with the ability to take ownership of customer enquiries. Experience within social housing or a housing-related environment would be advantageous For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support. Responsibilities: Lead on rent accounts and be the point of contact for tenants for queries Maximise income recovery through intervention Follow landlord approved escalation processes and procedures Hit personal and team KPI s and help with the take-up of Universal Credit Requirements: Knowledge of income management and relevant housing legislation Understanding of welfare benefits and use of financial records and IT systems Strong customer service and working well in a team environment Ability to communicate effectively with both internal and external stakeholders If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)

As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Wadebridge services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton

Job Title: Head of Finance Charity & Not-for-Profit Salary: £55,000+ DOE Contract: Permanent, Full-time Location: Warwickshire, Hybrid / Flexible Reporting to: Chief Executive Officer, with a seat on the Senior Management Team The Opportunity This is a rare chance to take the next step into your first Senior Management Team seat leading the finance function of a long-established, internationally-connected membership charity, with genuine authority over financial controls, statutory compliance, and strategic decision-making at board level. You'll be the organisation's principal finance authority, responsible for safeguarding fiduciary and statutory compliance (Charity SORP FRS 102, Companies Act, Charities Act, HMRC, Gift Aid and VAT), while acting as a strategic partner to the CEO, Deputy CEO and Board. This is a genuine seat at the top table, not a finance function buried beneath operations you'll retain final authority on financial controls, compliance and professional judgement, and your insight will shape decisions at the very top of the organisation. If you're currently a Finance Manager, Deputy Head of Finance, or Senior Finance Manager in the charity sector looking for your first seat on a Senior Management Team or a Head of Finance at a smaller charity ready for a bigger, more complex remit this is that step up. What You'll Be Doing Leading financial strategy, budgeting, planning and cash-flow management across a complex, multi-entity charity Owning the financial control framework, accounting policies and statutory compliance and delivering clean, on-time audits Producing clear, board-ready reporting and translating the numbers into insight for SMT, trustees and committees Leading and developing the finance team, and championing business partnering across the organisation Owning the finance systems roadmap and leading the financial elements of the corporate risk register Partnering with the CEO and Deputy CEO on financial sustainability, risk and strategic decisions About You Essential: Qualified accountant (CCAB, CIMA or equivalent) Significant finance leadership experience in a charity or not-for-profit setting, including line management of a finance team Strong charity SORP (FRS 102), statutory reporting, audit and compliance background, including HMRC, Gift Aid and VAT Experience advising boards, trustees or senior governance bodies or working closely with them A proven team leader, comfortable operating within trustee-led governance structures Helpful too: Experience of a membership organisation, group / multi-entity structure or complex income model Exposure to finance systems development or transformation Prior experience operating at SMT or board-reporting level What's on Offer £55,000+ depending on experience, with flexibility for the right candidate Flexible, hybrid working this is a team-leadership role, so not fully remote, but we'll agree a pattern that works for you Professional development training Wellbeing & security: a strong pension scheme, critical illness cover, and confidential counselling / employee support A cause worth getting behind: you'd be joining a values-driven charity whose volunteers deliver community and humanitarian impact at home and around the world Interested? Apply today, or for a confidential conversation about the role, contact the team at (url removed) or call (phone number removed). We work on a quality-led, targeted basis, so we'd genuinely welcome a chat before you apply. Arden Personnel Arden Personnel is a friendly, independent recruitment agency working across Worcestershire, Warwickshire and the wider Midlands from Redditch and Alcester to Evesham, Stratford-upon-Avon and beyond. We focus on getting the fit right for candidates and clients alike. Redditch (phone number removed) Alcester (phone number removed) (url removed) Arden Personnel is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer and welcome applications from all suitably qualified people

As a Business Support Officer, you'll help keep our services running effectively behind the scenes-making sure our teams have the systems, information and support they need to focus on what matters most. This is an office based position working in our Stroud services on a 1 year fixed term contract. We can consider full time and part time applications, . The Opportunity You'll be part of a regional Business Support team, working closely with local service leadership to provide reliable, timely and high-quality support across a range of activities. From finance and data to office coordination and colleague support, you'll bring organisation, consistency and attention to detail-helping to connect processes and ensure everything runs smoothly day to day. This is a varied role where no two days are the same. You'll work across systems, people and processes, acting as a key point of coordination within your local area while being part of a wider, supportive regional team. What you'll be doing Supporting financial processes You'll help ensure financial tasks are completed accurately and on time, including: • Supporting invoicing, purchase orders and recharges • Processing transactions such as expenses, mileage and cash advances • Assisting with income returns and local banking • Managing petty cash and credit card reconciliations • Supporting fundraising income and restricted funds • Providing administrative support for aged debt and related processes Keeping the office running effectively You'll work closely with local managers to support day-to-day operations, including: • Responding to queries and directing requests appropriately • Managing incoming and outgoing post • Welcoming visitors and liaising with contractors • Supporting meetings with notes, minutes and documentation • Logging compliments and complaints • Ordering and maintaining office supplies • Helping ensure the office environment is safe, organised and well maintained • Supporting travel and accommodation arrangements where needed • Maintaining accurate records in line with GDPR and data protection standards What we're looking for We're looking for someone who is organised, adaptable and enjoys supporting others. • A good standard of education, including GCSE Maths and English (or equivalent) • Experience or interest in business administration (or a willingness to work towards a Level 3 qualification) • Strong attention to detail and the ability to manage a range of tasks • Confidence working across systems and processes • A collaborative approach and willingness to support others • Flexibility to respond to changing priorities in a busy environment This is a role where your contribution really matters-supporting the people and processes that enable high-quality care and support every day. Selection Process We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a word and excel evaluation and the opportunity to get to know the team and Hft. Our Commitment to Inclusion We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Kate Boughton

Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.

Income Assistant Brent £24.56ph Full time To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants. To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided. To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents. To ensure that council policies, performance standards and customer satisfaction requirements are met Job specific roles and responsibilities Collaborate with the Rent Income Team to provide a robust duty rota and answer queries at reception regarding tenant rent accounts and arrears; re-directing calls and enquiries where necessary to officers. Deal with tenant enquiries by providing rent account balances and making repayment arrangements on non-complex arrears cases, managing difficult and sensitive conversations or complaints in a balanced, tactful and diplomatic manner. To monitor and reduce former tenant rent accounts and sundry debt accounts, taking prompt action to prevent the accumulation of debt and recommending non-recoverable debts for write off. Be fully conversant with the relevant legislative and statutory requirements and the Council s key policies and procedures pertaining to a range of services, but in Version: 1 Date of Job Evaluation: 20/03/2026 particular rent collection; Be able to explain these to tenants in plain English and without technical jargon. Setting up direct debits, taking rent payments over the telephone, ordering rent cards and rent statements for council tenants. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Our client is seeking an experienced, strategic and hands-on Head of Marketing to lead their marketing function and help drive audience growth, engagement and organisational impact. Job Title: Head of Marketing Contract Type: Permanent Hours: Full-Time 35 hours per week. Location: High Wycombe Hp12 (hybrid working available, minimum of 1 day in the office) Salary: £57,828 per annum Salary Band: Specialist (SP2.5) Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received) Reporting to the Chief Engagement Officer, you will develop and deliver this charity's marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to its organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving strategic objectives, while acting as the guardian of this brand and ensuring excellence and consistency across every audience touchpoint. Key Responsibilities: Develop and deliver the charity's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation. Own the marketing operating model, including campaign intake, editorial governance and prioritisation Act as guardian of this charity's brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation. Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels. Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement. Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required. Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness. About You: They are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have: Significant experience in a senior marketing leadership role. Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes. Strong experience of brand development, positioning and audience engagement. Experience leading multi-channel marketing across digital and offline channels. Experience leading and developing high-performing marketing teams. Strong understanding of CRM, audience segmentation, analytics and marketing performance. Experience managing marketing budgets and external suppliers. Proven ability to lead complex cross-organisational projects. Experience building effective relationships across multiple stakeholders. About the Employer: Coeliac disease is a serious autoimmune condition that turns eating - one of life's simplest pleasures - into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom - the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet. For nearly 60 years, this charity has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don't yet know they have it. They are campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all. Closing date: 11:59pm Sunday 23rd August 2026 First stage interviews: 2nd September Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. Our client is an equal opportunities employer and they are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. No agencies please.

We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation. About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area. If this Income Officer role is of interest please apply or contact (url removed)