Service Coordinator - Birmingham
- Kemp Recruitment Ltd
- Minworth, West Midlands
- Jul 24, 2026
Full time
Job Description
Job Title: Experienced Engineering Service Coordinator
Location: Birmingham (B76)
We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham.
This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area.
The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.
Overview:
Coordinate the daily schedules for field service engineers.
Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.
Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.
Prioritise urgent breakdowns and respond to changing workloads.
Liaise with customers to arrange appointments and provide service updates.
Communicate with engineers throughout the day regarding job changes and priorities.
Raise and process service jobs using the company management system.
Monitor job progress and ensure work is completed within agreed service levels.
Handle customer enquiries and resolve scheduling issues promptly.
Work closely with customers and engineers to ensure smooth delivery of service.
Maintain accurate service records and update job statuses.
Balance engineer workloads to maximise productivity and customer satisfaction.
REQUIREMENTS:
ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar
ESSENTIAL EXPERIENCE: strong field-based engineering coordination required
Comfortable in fast-paced, process-driven environments.
Highly organised, disciplined and target-driven.
Proactive with the ability to work independently and take ownership.
Experience using Kerridge / auto line
Uk drivers licence
PACKAGE:
Next steps:
If this sounds of interest - please contact Celi on (phone number removed) or apply today.
Location: Birmingham (B76)
We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham.
This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area.
The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.
Overview:
Coordinate the daily schedules for field service engineers.
Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.
Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.
Prioritise urgent breakdowns and respond to changing workloads.
Liaise with customers to arrange appointments and provide service updates.
Communicate with engineers throughout the day regarding job changes and priorities.
Raise and process service jobs using the company management system.
Monitor job progress and ensure work is completed within agreed service levels.
Handle customer enquiries and resolve scheduling issues promptly.
Work closely with customers and engineers to ensure smooth delivery of service.
Maintain accurate service records and update job statuses.
Balance engineer workloads to maximise productivity and customer satisfaction.
REQUIREMENTS:
ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar
ESSENTIAL EXPERIENCE: strong field-based engineering coordination required
Comfortable in fast-paced, process-driven environments.
Highly organised, disciplined and target-driven.
Proactive with the ability to work independently and take ownership.
Experience using Kerridge / auto line
Uk drivers licence
PACKAGE:
- Salary: 28,000 - 32,000 (dependant on experience)
- 25 days plus banks increasing with service (upto 28 days)
- Monday to Friday, 8am-5pm (40hrs)
Next steps:
If this sounds of interest - please contact Celi on (phone number removed) or apply today.
About Kemp Recruitment Ltd