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Senior Reward Analyst We're partnering with a well-known business on the search for a Senior Reward Analyst to join their People team. Reporting into the Reward & Benefits Manager, this role will play a key part in supporting upcoming pay and bonus activity, working closely with People Partners and wider group teams click apply for full job details

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Ready to take ownership of the numbers behind a growing manufacturing operation? This Cost Accountant role offers the opportunity to become a key part of the finance team, providing the insight and challenge needed to drive better commercial and operational decisions.You'll play a pivotal role in understanding product costs, analysing manufacturing variances, supporting stock and WIP valuation, and uncovering opportunities to improve profitability. Working closely with operational leaders across the business, you'll go beyond reporting the numbers by investigating what is driving performance and helping shape future decisions.With hybrid working (3/2 split), a flexible working pattern with early starts and finishes, and a strong benefits package, this is a role for someone who wants to be close to the operation, influence change and make a tangible impact rather than simply produce reports. Reporting to the Group Finance Manager, you will be responsible for: Own and maintain the manufacturing cost accounting process, providing accurate insight into production costs, margins and operational performance Manage standard costing processes, including setting, reviewing and updating product costs to ensure they accurately reflect material, labour and overhead assumptions Perform detailed variance analysis across manufacturing operations, investigating price, usage, labour and efficiency variances to identify root causes and improvement opportunities Analyse stock and work-in-progress (WIP) valuations, ensuring inventory is accurately reflected within the financial statements and highlighting risks or anomalies to the wider business Provide product and customer profitability analysis, supporting decision-making around pricing, margin improvement and commercial performance Interrogate ERP systems and operational data to identify trends, discrepancies and opportunities to improve financial and operational performance Work closely with manufacturing, supply chain and operational teams to understand cost drivers and translate financial data into meaningful business insight What you will need: Qualified accountant (ACA, ACCA, CIMA) or finalist, with experience in a similar role (Cost Accountant, Manufacturing Management Accountant, Finance Analyst, Finance Business Partner, Commercial Accountant) within manufacturing set ups Strong business partnering skills and a proactive, solutions-focused approach Advanced Excel skills, with experience in Power BI (ideal) Adaptability, drive, and a genuine appetite for change and improvement Experience working with multiple systems and large data sets What you will get: 29 days holiday - option to buy up to 1 week of holiday annually Healthcare and cash plan Company Bonus Death in service benefit (4x salary) 5% employer pension contribution (salary sacrifice) Enhanced maternity and paternity pay EV car scheme, cycle to work, and home & tech salary sacrifice options Hybrid and flexible working hours Onsite parking If you would like to find out more about this role, please apply with your CV or LinkedIn PDF. We look forward to hearing from you!We take your application seriously and WE RESPOND TO EVERY APPLICATION because getting a job is hard enough.The Niche Partnership is acting as a recruitment business in relation to this role. The Niche Partnership complies with all relevant UK legislation and doesn't discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that The Niche Partnership may contact you in connection with your application in relation to The Niche Partnership providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Business Analyst - Senior Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Senior Consultant) , you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards , including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working . Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience To succeed in this role, you'll need experience as a Business Analyst and be able to demonstrate with tangible examples that you can: • Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. • Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. • Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation. • Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. • Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences. • Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. • Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements. • Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. • Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. • Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. • Worked on major transformation programmes and/or across multiple project workstreams. • Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively. • Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards , including passing service standard assessments at different stages is highly desirable . If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills In addition to business analysis skills, there are essential core skills you'll need to be an Opencast consultant. You'll need to demonstrate how you: • Contribute to improving ways of working and driving continuous improvements within your teams. • Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. • Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. • Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. • Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. • Support Opencasts growth plans, by providing case studies and updates into the relevant forums of your project work. • Support other team members to help them overcome their own challenges, providing coaching and/or mentoring support. • Proactively pursue feedback to improve your own work and behaviours and driving a culture of continuous improvement in your team. • Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £60,000 - £65,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

Annual salary: up to £43,000.00 Performance Analyst Location: Basingstoke Salary: £43,000 per annum Full time, 37.5 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a highly organised and analytical Performance Analyst to join our team in Basingstoke. This is an excellent opportunity for an individual with strong reporting and data analysis skills who enjoys turning complex information into meaningful insights that support operational performance and business objectives. In this role, you will be responsible for producing reports, analysing performance data, supporting client reporting requirements and responding to ad hoc information requests. You will work closely with operational teams and colleagues across the business to provide valuable insight, identify trends and support continuous improvement initiatives. As a Performance Analyst, you will provide analysis and reporting solutions for operational teams using a range of reporting tools and systems. You will act as a key link between operational management and IT development teams, ensuring business requirements are translated into effective reporting and technology solutions. Key responsibilities include: Specification and delivery of regular and ad hoc reporting to clients and senior managers Analyse business requirements and propose effective business solutions Support business process reviews, data management and system improvements Act as the interface between operational teams, clients and IT developers Produce intelligent analysis of performance indicators, trends and observations Support continuous improvement initiatives through data-led insight Collaborate with operational teams to optimise IT support and reporting capability Build and maintain effective relationships with clients, partners and suppliers Support development and service desk teams with issue resolution Undertake ad hoc projects and provide support across wider teams when required Role Criteria: Excellent communication skills Strong Excel skills and experience working with data and reporting tools Proven reporting and analytical skills Experience working within an office-based environment Background within the property or housing sector Ability to identify trends and provide meaningful business insight Approach work with initiative and a proactive problem-solving mindset Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role The GlobalData Technology team is currently seeking a TMT (Technology, Media, and Telecoms) Senior Analyst to provide essential intelligence and insights to our global clients, enabling them to make more informed business decisions. This full-time position is located in our Central London office and presents an excellent opportunity for a recent graduate with robust quantitative skills who is eager to embark on a career in the TMT sector. The successful candidate will be responsible for producing and updating a variety of market sizing reports and related forecasts across the full TMT sector from mobile to fixed broadband, pay TV and entertainment, as well as contributing to industry-leading insight reports. The role involves conducting a range of investigative, assessment, and forecasting activities for the TMT sector through secondary research, as well as primary market research consisting of phone interviews and surveys with key opinion leaders (KOLs), industry experts, and highly renowned tech experts globally. What you ll be doing Evaluate and forecast the key TMT market segments, including mobile, fixed broadband, and entertainment. Analyze the TMT market from a strategic perspective. Contribute to the scope and direction of high-quality TMT market analysis deliverables. Author comprehensive market research reports and articles addressing current market developments. Produce content that is well written, concise, and delivered on time. Conduct secondary research and reading to build your awareness of industry issues. Represent GlobalData at client presentations, industry conferences, and in interactions with the media. Engage directly with clients to address ad hoc inquiries. Support the development of the TMT syndicated research platform. What we re looking for A degree or equivalent qualification in business, finance, strategy, or a related discipline. Exceptional analytical, research, and problem-solving skills. Proficiency with Microsoft Office Suite, especially Excel and PowerPoint. Previous research and/or work experience in the technology/ telecom space is preferred. Adeptness in dealing with numbers and comfort with Excel. Fast Learner able to grasp new ideas and concepts quickly. Excellent written and oral communication skills. Strong team player. Proficiency in other languages is not essential but is considered an advantage. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Reward Analyst We're partnering with a well-known business on the search for a Reward Analyst to join their People team. Reporting into the Reward & Benefits Manager, this role will play a key part in supporting upcoming pay and bonus activity, working closely with People Partners and wider group teams click apply for full job details

Prestigious opportunity for a Systems Developer with strong Dynamics 365 & Power Platform expertise to join our IT team and help deliver innovative, business critical solutions. This role combines core software engineering with specialist D365 development, giving you the opportunity to shape systems that support both ongoing services and major transformation programmes.As a Systems Developer, you'll design, develop, and enhance IT systems that support business operations and change initiatives. You'll collaborate with analysts, architects, and stakeholders to deliver scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business requirements and deliver technical designs, development, testing, and deployment Build and configure solutions across Dynamics 365 CE and Model-Driven Apps Develop custom components including: Plugins (C#), workflows, and integrations JavaScript client-side customisations Power Automate flows and automation solutions Configure Dataverse, including tables, forms, views, dashboards, and security Manage environments and deployments using Azure DevOps / CI-CD pipelines Collaborate with architects and delivery teams to ensure aligned, scalable solutions Perform code reviews, testing, and quality assurance across development activity Support live systems, troubleshooting issues and ensuring service stability If you possess a combination of the following skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile / DevOps delivery approaches Ability to analyse requirements and deliver high quality technical solutions In return, you will be rewarded with ongoing career development and training in addition to a flexible hybrid working environment and enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.

Master Data Administrator Initial Interim Contract £34,000-£38,000 per annum (Equivalent to Hourly Rate Inside IR35) Surrey - Hybrid Working (2-3 Days On-Site) We're supporting a growing FMCG manufacturer undergoing a significant business transformation and are looking to appoint a Master Data Administrator to support the integrity and management of business-critical data across the organisation. This is a newly created role supporting a major transformation programme. The initial requirement is expected to be around six weeks; however, there is a strong likelihood the assignment will extend and genuine potential for the role to become permanent as the business continues to evolve. This is an excellent opportunity for someone with strong data administration experience who enjoys working with large datasets, improving data quality, and supporting operational teams within a fast-paced environment. The Role Reporting into the Supply Chain function, you'll take ownership of maintaining and improving master data across multiple business systems, ensuring information is accurate, consistent, and available to support operational and commercial decision-making. Working closely with Supply Chain, Commercial, Finance, Operations, and IT teams, you'll play a key role in supporting the business through a period of systems and process transformation. Key Responsibilities Create, maintain, and update master data across products, suppliers, customers, locations, and operational systems Ensure business-critical data is accurate, complete, and maintained in line with company standards Process new product creation, amendments, discontinuations, and system updates Perform regular data validation, reconciliations, and quality checks to identify and resolve discrepancies Produce regular reports and data extracts to support operational and commercial teams Work closely with Supply Chain, Finance, Commercial, and Operations to ensure data integrity across multiple systems Support the implementation of new systems, processes, and data governance initiatives Investigate data queries and resolve issues in a timely manner while maintaining clear audit trails Identify opportunities to improve data quality, reporting, and master data processes Provide wider administrative support to the Supply Chain and Operations teams where required What We're Looking For Previous experience in a Master Data, Data Administration, Supply Chain Administration, or Business Support role Strong Microsoft Excel skills with excellent attention to detail Experience maintaining and validating large volumes of business-critical data Highly organised with the ability to prioritise and manage multiple tasks Strong communication skills and confidence working with stakeholders across different departments Experience using ERP or business systems to maintain master data Exposure to Power BI, Power Query, or reporting tools would be advantageous Proactive mindset with a passion for data accuracy and continuous improvement Why Join? This is an exciting opportunity to join a business investing heavily in its systems, processes, and operational capability. You'll play a key role in improving data quality and governance while supporting a significant business transformation, with genuine potential for the role to become permanent. Apply Now If you're an organised and detail-focused Master Data Administrator with experience managing business-critical data in a fast-paced environment, we'd love to hear from you.

Job Title: Business Change Analyst Location: Warwick/ Hybrid (Work-from-home flexibility) Role Type: Contract (10 weeks) Experience Level: Intermediate (3-6 years) Are you a Change Management professional looking to play a hands-on role in the UK's transition to clean energy? We are seeking an intermediate Business Change Analyst to support. This is an exciting, high-visibility project where you will help transition hundreds of external stakeholders and energy applicants onto a brand-new, evidence-based application and queue system launching in late 2026. If you excel at translating complex technical processes into clear, digestible guidance and thrive in a fast-paced environment, this is the perfect project for you. What You Will Do (Key Responsibilities): Assess the Impact: Conduct thorough Change Impact Assessments to identify how new application processes, gate progression requirements, and timelines will affect applicants across the energy ecosystem. Enable & Train: Design, coordinate, and help deliver clear training materials, toolkits, and interactive sessions aligned to the updated application requirements. Engage & Communicate: Create engaging change interventions (communications, guidebooks, and briefing sessions) to ensure internal teams and external energy developers are fully prepared. Track Readiness: Develop and maintain change adoption reporting dashboards (tracking training completion, stakeholder sentiment, and overall readiness metrics). Drive Continuous Improvement: Use data insights and stakeholder feedback to provide concrete recommendations that improve adoption outcomes. What We Are Looking For (Requirements): Proven Business Change Experience: 3+ years of experience working as a Change Analyst, Business Change Specialist, or Management Consultant specializing in change management. The "People/Process" Focus: Strong experience in business change (impact assessments, stakeholder engagement, training, and comms). Note: This is a business/process change role, not an ITIL/software deployment role. Analytical Mindset: Comfortable using data to track readiness and build progress reports (proficiency with Excel or reporting tools like PowerBI is highly valued). Adaptable & Articulate: Outstanding communication skills with a proven ability to explain complex, regulated, or technical concepts in simple, everyday language. Industry Background: Prior experience in Energy, Utilities, or highly regulated sectors (e.g., Rail, Telecoms, Banking, or Government) is highly advantageous. Experience working within a management consultancy environment is a major plus. Why Apply? Make an Impact: Work at the absolute center of the UK energy transition, directly supporting net-zero goals and critical national infrastructure. Professional Growth: Gain high-profile experience collaborating with industry-leading consultants and major corporate stakeholders. Collaborative Culture: Join a supportive, forward-thinking change function that values data-driven strategies and creative communication. To Apply: Please submit your CV highlighting your experience with Change Impact Assessments or share at yogeshwari com Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior Asbestos Consultant Essex Circa 45,000 + Excellent Benefits Experienced Asbestos Consultant or Senior Asbestos Analyst? Looking to take the next step into a leadership role? We're working with a successful, UKAS-accredited Asbestos Management Consultancy that's looking to appoint an experienced Senior Asbestos Consultant to strengthen its technical team. This is an excellent opportunity for someone with a strong analytical background who's looking to take on a more influential role, providing technical assistance and guidance across the business whilst mentoring colleagues and helping to maintain the highest technical standards. The Role Working closely with senior management, you'll provide technical assistance and guidance to consultants, analysts and Project Managers, supporting the delivery of projects and ensuring compliance with UKAS standards and current HSG guidance. Key Responsibilities Provide technical assistance and guidance across the asbestos division. Support consultants, analysts and Project Managers on complex projects. Review technical reports and maintain UKAS, HSG248 and HSG264 compliance. Mentor and support the development of surveyors and analysts. Carry out technical audits and support quality assurance. Promote best practice and continuous improvement across the business. About You We're looking for an experienced asbestos professional with a strong analytical background and a passion for maintaining high technical standards. Ideally, you'll have: BOHS P402, P403 and P404 qualifications (P405 would be advantageous). Extensive experience in air fibre monitoring (AFM) and four-stage clearances. P402 surveying experience, including asbestos management and refurbishment & demolition surveys. Excellent knowledge of UKAS requirements, HSG248 and HSG264. Previous experience mentoring or providing technical guidance to colleagues. Full UK driving licence. What's on Offer Salary of 45,000, with some flexibility for the right person. Company vehicle and fuel card. 25 days' holiday plus bank holidays. Enhanced company pension and company sick pay. Ongoing training and career development. Opportunity to join a respected consultancy where your ideas are listened to and genuinely valued. If you're an experienced Senior Asbestos Analyst, Senior Asbestos Consultant or Technical Consultant looking for your next challenge, we'd love to hear from you! For a confidential discussion, please get in touch with Angelina at Golden Fox Recruitment.

Role:- Commercial Account Manager Location: Midlands/South (Hybrid working and travel to client sites as required) Salary: 38,251.20 - 43,534.40 per annum (dependent on experience, qualifications and competencies) Job Type: Full-time 40 hours per week About Us Bradley Environmental Consultants is one of the UK's leading environmental compliance consultancies. Established for over 34 years, we provide nationwide specialist services across asbestos, water hygiene, legionella, occupational hygiene, health & safety and training. Our reputation is built on technical excellence, exceptional customer service and investing in our people. Due to continued growth and an expanding national client portfolio, we're looking for an experienced and motivated Commercial Account Manager to join our Technical Team. This is an exciting opportunity to take ownership of our commercial client accounts, leading operational delivery while building strong client relationships across a diverse portfolio. The Role As Commercial Account Manager, you will be the operational lead for a portfolio of commercial client accounts, ensuring asbestos surveys, air monitoring, reinspections and consultancy services are delivered safely, efficiently and to the highest standards. Working closely with the Operations Manager, you'll oversee the day-to-day delivery of services, managing a team of Technical Administrators responsible for scheduling alongside a dedicated team of Asbestos Surveyors and Analysts. You'll play a key role in resource planning, operational performance, client satisfaction and the continued growth of our commercial accounts. This is an excellent opportunity for an experienced operational manager looking to progress their career within a respected and growing environmental consultancy. Key Responsibilities Manage the day-to-day operational delivery across a portfolio of commercial client accounts. Work closely with the Operations Manager to coordinate resources, balance workloads and ensure commercial client delivery aligns with wider business priorities. Lead, support and develop a team of Technical Administrators responsible for scheduling asbestos surveys, air monitoring and reinspection programmes. Oversee a dedicated team of Asbestos Surveyors and Analysts, ensuring work is effectively allocated and delivered within agreed timescales. Act as the primary point of contact for commercial clients, building strong relationships with facilities managers, property managers and key stakeholders. Monitor operational performance, turnaround times and reporting quality across all client accounts. Identify and resolve scheduling conflicts, resourcing challenges and service delivery issues before they impact clients. Ensure all work is delivered in accordance with the Control of Asbestos Regulations 2012, HSG264, company procedures and client-specific requirements. Produce operational and performance reports for senior management and support client review meetings. Support the recruitment, training and ongoing development of Technical Administrators, Surveyors and Analysts. Drive continuous improvements across scheduling, operational processes and client communication. Identify opportunities to develop existing client accounts and support business growth. Undertake line management responsibilities, including performance management, appraisals and Continuing Professional Development (CPD) planning. The Ideal Candidate Will Have Proven experience managing teams within an asbestos consultancy, surveying or compliance-led environment. A strong understanding of asbestos surveying, air monitoring and reinspection services. Experience managing multiple commercial client accounts across sectors such as facilities management, property management, industrial, retail or public sector estates. Excellent leadership and people management skills. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and relationship management skills, with experience engaging stakeholders at all levels. A commercial mindset with the ability to identify opportunities for service improvement and account growth. A sound understanding of the Control of Asbestos Regulations 2012, HSG264 and associated industry guidance. BOHS P402, P403, P404, P405 or equivalent qualifications (highly desirable). Good IT skills and experience using operational management systems. A flexible approach to working. A full UK Driving Licence. What We Offer Competitive salary of 38,251.20 - 43,534.40 per annum, dependent upon experience, qualifications and competencies. 4,000 joining bonus for qualified candidates who apply directly to Bradley Environmental Consultants and complete 12 months' continuous service. Flexible working and time off in lieu to support work-life balance. Paid travel time. Company vehicle. Company-paid healthcare plan. Company pension with employer contributions. 22 days annual leave, increasing with length of service, plus bank holidays. An additional day's annual leave for your birthday. Contractual sick pay. 1,000 employee referral scheme. Ongoing professional development, including funded BOHS (or equivalent) qualifications. Excellent career progression opportunities within a growing nationwide consultancy. If you're an experienced operational manager with a strong background in asbestos consultancy and a passion for delivering outstanding client service, we'd love to hear from you. Joining bonus is payable to qualified candidates who apply directly to Bradley Environmental Consultants, are offered employment and complete 12 months' continuous service. All offers of employment are subject to a satisfactory Enhanced DBS check.

Futures recruitment are looking to appoint a proactive and analytical Data Business Analyst to join our growing team. This role is ideal for someone who enjoys turning data into meaningful business insights, improving reporting processes, and working closely with stakeholders to support data-driven decision-making. You'll be responsible for analysing business data, developing dashboards, automating reports, and identifying opportunities to improve operational performance. This position requires strong SQL skills, experience with Power BI, and advanced Excel capabilities, including VBA or a strong understanding of Excel automation. The Role: Gather, analyse, and interpret data from multiple business systems. Write and optimise SQL queries to extract, manipulate, and validate data. Develop and maintain interactive Power BI dashboards and reports. Create automated reporting solutions using Excel, VBA, and Power Query where appropriate. Identify trends, patterns, and opportunities that support business improvement. Work closely with stakeholders to understand reporting requirements and translate them into actionable insights. Ensure data accuracy, consistency, and integrity across reporting processes. Support business projects by providing analytical insights and performance metrics. Document reporting processes, data definitions, and business requirements. Recommend improvements to existing reporting and analytical processes. Essential Skills & Experience: Proven experience in a Data Analyst, Business Analyst, Reporting Analyst, or similar role. Strong SQL skills with the ability to write complex queries and manipulate large datasets. Experience creating dashboards and reports using Microsoft Power BI. Advanced Microsoft Excel skills, including Pivot Tables, Power Query, Lookups, and formulas. Experience with VBA or a strong background in Excel automation and advanced spreadsheet development. Strong analytical and problem-solving abilities. Excellent attention to detail and data accuracy. Ability to communicate technical information clearly to non-technical stakeholders. Experience working with multiple data sources and relational databases. If this sounds like your next role, click apply now.

Job Description Sysco GB is currently recruiting for a Senior Finance Business Partner (Credit Management) to join our Finance team on a full-time, permanent basis . This is an excellent opportunity for a commercially focused finance professional to lead a high-performing Credit Management team while playing a key role in supporting working capital performance, managing credit risk and driving operational excellence across a diverse customer portfolio. Our role is offering hybrid working, with 3 days a week in the Ashford office, so you must be within a commutable distance . In this role, you will lead and develop a team of Credit Controllers and Analysts, overseeing the day-to-day management of collections, credit reviews, dispute resolution and credit limit approvals. You will be responsible for monitoring customer payment performance, debt ageing and credit risk exposure, ensuring effective controls are in place while supporting business growth. Working closely with Sales, Commercial, Customer Service and Finance teams, you will provide insight and challenge to help balance customer relationships with sound credit management practices. We're looking for an experienced Credit Management professional with a strong understanding of credit risk, cash collection, financial analysis and working capital management. You will have a proven track record in Credit Control, Credit Management or Order-to-Cash leadership and be confident managing complex customer portfolios in a fast-paced environment. Experience driving collection performance, reducing DSO and delivering improvements in cash flow and risk management will be highly valued. Strong leadership, communication and stakeholder management skills are essential, as you will be required to influence and collaborate with colleagues across the wider business while acting as an escalation point for complex customer issues and high-risk accounts. You will be highly organised, commercially aware and confident making balanced decisions that support both customer experience and business objectives. Experience leading process improvement initiatives, driving automation and implementing operational efficiencies would be advantageous. Ideally, you will hold a CICM qualification or a similar professional finance qualification. You will also have experience using ERP systems, credit management platforms and reporting tools to analyse performance, identify trends and support decision-making. This is a fantastic opportunity to join a dynamic Finance team and make a significant impact on credit performance, risk management and continuous improvement across the business. What you'll get: Car/ Travel Allowance: £7000 per annum Annual Incentive Plan: Be rewarded for achieved objectives Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

Lead the technology services that keep care homes connected, secure and supported every day. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver reliable, secure and resilient technology services across a growing national care home portfolio. This is a full-time role working 40 hours per week. The position is primarily office-based during office hours with hybrid flexibility and regular travel to care homes and regional offices. As Head of IT Infrastructure, you'll lead the delivery and governance of our IT infrastructure and support services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This is a senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working closely with key suppliers, you'll monitor service performance, manage contractual governance and ensure service levels, quality standards and operational outcomes are consistently achieved. You'll oversee identity and access governance, disaster recovery, business continuity planning and major incident management, ensuring robust controls are in place to support business resilience and regulatory compliance. You'll also work collaboratively with Procurement, Finance and senior business leaders to drive service improvements, manage supplier relationships and contribute to the organisation's long-term technology strategy. Alongside leading the internal service desk, you'll provide strategic oversight of technical governance, ensuring infrastructure decisions, cyber security services and major projects align with organisational priorities while supporting safe, effective care delivery across the estate. About you You'll be an experienced IT infrastructure or service delivery leader with a strong background in managing technology services within a complex, multi-site environment. You'll have extensive experience governing managed service providers, holding suppliers accountable for service performance while building collaborative relationships that deliver continuous improvement. Comfortable balancing strategic oversight with operational leadership, you'll be confident leading internal teams, managing major incidents and making informed decisions in a fast-paced environment. You'll combine strong technical knowledge with excellent stakeholder management skills, communicating effectively with colleagues at all levels and translating complex technical issues into clear, practical solutions. Organised, analytical and solutions-focused, you'll be passionate about delivering resilient, secure and high-performing technology services that support the wider organisation. What you'll bring Essential Significant senior IT infrastructure or IT service delivery leadership experience within a large, multi-site organisation. Proven experience managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber security services while retaining internal governance and accountability. Knowledge of disaster recovery, business continuity planning and major incident management. Strong understanding of Cyber Essentials, DSPT, GDPR and digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This role includes line management responsibility for a team of IT Support Analysts and a Network/Infrastructure Administrator. An Enhanced DBS check and DVLA licence check are required for this position. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs. Application closing date: 12noon, Friday 7th August 2026

IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.