Customer Success Executive

Customer Success Executive - Southampton - Onsite - £28k + OTE + bonus - Permanent

Robert Half are thrilled to be working with a market-leading organisation in their search for a permanent, full-time Customer Success Executive offering £28k + OTE + bonus!

This is an excellent opportunity for someone with experience in Customer Success, Account Management, Customer Support or a similar client-facing role who enjoys working closely with customers to drive engagement, retention and long-term success.

You'll act as a key point of contact for customers, helping them maximise the value of the company's software products while ensuring a positive customer experience throughout the customer lifecycle.

Key Details:

• Job Title: Customer Success Executive
• Salary: £28k basic + £5k OTE + discretionary company bonus
• Location: Southampton
• Working pattern: Full-time, onsite (with flexibility)
• Free parking onsite

Responsibilities:

• Build and maintain strong relationships with customers.
• Support customer onboarding and ongoing engagement.
• Monitor customer usage and identify opportunities to improve adoption.
• Proactively contact customers to drive retention and reduce churn.
• Assist with customer renewals and account growth opportunities.
• Work with internal teams to resolve customer issues and improve satisfaction.
• Maintain accurate customer records within CRM systems.
• Gather customer feedback and share insights with internal stakeholders.

Requirements:

• Experience in Customer Success, Account Management, Customer Support or a similar customer-facing role.
• Strong relationship-building and communication skills.
• A customer-focused mindset with a passion for delivering excellent service.
• Experience using CRM systems and managing customer interactions.
• Good organisational skills and attention to detail.
• The confidence to work proactively and build relationships at all levels.

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