Retail Director/General Manager

Retail Director / General Manager
Premium Retail Multi-Site Ecommerce P&L London

Salary: £80,000 to £100,000 Performance Bonus + Excellent Benefits

Lead the Future of a Premium Retail Business

This is a rare opportunity for an exceptional Retail Director, General Manager, Retail Operations Director or Head of Retail to take full strategic and operational responsibility for an established premium retail business with a turnover of approximately £16 million.

Reporting directly to the Board, you will lead every aspect of the business, overseeing two premium retail stores, a growing ecommerce operation, warehouse and distribution, commercial performance and the continued development of a highly respected retail brand.

This is a genuine executive leadership role with significant autonomy and the opportunity to influence the future direction of a successful and ambitious business.

The Opportunity

As Retail Director / General Manager, you will have full accountability for the performance of the business, ensuring operational excellence, commercial growth and an exceptional customer experience across every channel.

You will work closely with the Board to develop and execute business strategy while leading an experienced management team across retail, ecommerce, operations and support functions.

This is an ideal opportunity for an ambitious retail executive looking to make a significant impact within a premium consumer brand.

Key Responsibilities

You'll provide leadership across every area of the business including:

• Full P&L ownership with responsibility for profitability, forecasting and commercial performance.
• Leading multi-site retail operations to maximise sales, customer experience and operational excellence.
• Driving business strategy, growth initiatives and continuous improvement.
• Overseeing ecommerce trading, website performance and digital sales.
• Managing key supplier and brand relationships, buying activities and seasonal planning.
• Leading warehouse, stock management, logistics and supply chain operations.
• Inspiring, coaching and developing high-performing leadership teams.
• Managing HR, organisational development and performance management.
• Improving systems, processes and operational efficiencies across the business.
• Ensuring excellence in governance, compliance, health & safety and risk management.

About You

We are looking for an accomplished commercial retail leader with experience in roles such as:

• Retail Director
• General Manager
• Retail Operations Director
• Head of Retail
• Operations Director
• Regional Director
• Commercial Director
• Managing Director (Retail)
• Multi-Site Retail Director

You will ideally bring:

• Significant senior leadership experience within premium, luxury or high-quality retail.
• Experience managing multi-site retail operations together with ecommerce.
• Full commercial and P&L responsibility.
• Strong financial and analytical capability.
• Outstanding leadership and people development skills.
• Experience driving operational improvement and business transformation.
• The ability to influence at Board level while remaining hands-on operationally.
• A passion for delivering exceptional customer experiences.

Experience within premium retailers, lifestyle brands, luxury fashion, department stores or consumer brands would be highly advantageous.

Why Join?

This is an opportunity to lead a highly successful business where your decisions will directly shape future growth.

You'll enjoy:

Executive-level autonomy.

Direct access to the Board.

Significant influence over business strategy.

A varied role spanning retail, ecommerce, commercial and operational leadership.

The opportunity to build and develop a high-performing business.

Competitive salary of c.£80,000 to £100,000+ plus performance-related bonus.

Apply

If you're an experienced Retail Director, General Manager, Retail Operations Director, Head of Retail or Multi-Site Retail Leader looking for an outstanding leadership opportunity, we'd love to hear from you.

Apply today for a confidential discussion by calling Peter Shrimpton on (phone number removed).

Mandeville is acting as an Employment Agency in relation to this vacancy.