SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
Aug 02, 2026
Full time
SIPP Team Administrator London/Hybrid FTC - 6 Months Salary circa £35,000 - £38,000 Purpose Provide administrative support to the SIPP team, on-boarding, maintaining, and monitoring all administration of the SIPP operations ensuring quality service and adherence to service levels. This will involve liaising with colleagues, internal and external clients and third parties. Requirements of the firm and the regulator must always be met. Responsibilities SIPP Administration Process and checking all SIPP client on boarding. Checking all documentation before final submission to ensure it complies with company and HMRC guidelines Set up and maintain client, portfolio and account data in company and Pershing systems in an accurate and timely manner Ensuring all payrolls are processed in an accurate and timely manner Monitoring all benefit requests and maintaining sell and withdraws via internal systems and operation teams to ensure payroll is met Completing AML checks for new and existing clients - including KYC and bank account validation checks Process contribution payments into the SIPP and set up Direct Debits via GoCardless when required Managing account opening, taking benefit, contribution and other documentation with third party administrator to ensure SLA is met. Completing daily reconciliations and supporting reconciliation of all SIPP bank accounts Issuing all correspondence produced by third party administrator to clients. Responding to all client queries internally and externally. Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority of cases as appropriate Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Liaise closely with front office and Transitions teams to ensure efficient completion of SIPP on boarding and SIPP transfers Error and complaints handling if required Completion of systems testing if required Own SIPP fee processes Update daily Management Information and any adhoc requests requested Identify new and make changes to all SIPP procedures - draft and discuss changes where necessary for approval Provide input into daily weekly calls with SIPP team and Third-Party administrator Other Provide clear and accurate reports to Line Manager relating to any data capture, missing information or management information requested Build good and lasting relationships with clients and third parties (internal and external). Understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies Other responsibilities as reasonably required by line manager Skills: Accuracy, thoroughness, and attention to detail Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries. Organisation and prioritisation skills to manage own workload to meet deadlines Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant and have client focus insight. Ability to see things through to their logical conclusion, think strategically and keep client focus Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently Knowledge: 1-3 years of Pension and SIPP experience is desirable Experience of payroll processing preferred Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements Knowledge of Pershing NEXUS system is an advantage Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when answering queries Knowledge of Electronic reregistration and Origo and Altus is an advantage Qualifications: Completion of the CII certificate in pensions administration (FA2) would be an advantage Other relevant information Reports to the SIPP Service Team Manager and will be working closely with the SIPP Oversight Manager. Subscribe to companys Mission and Tenets and Treating Customers Fairly initiatives This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours
Complaint Administrator Salary £28,000 per year Location Hybrid - Milton Keynes or Rushden Permanent, Full Time Do you have experience in administration or customer service? If you're organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you. As a Complaint Administrator at Amplius, you'll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way. Salary: £28,000 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 9am to 5pm Location: Hybrid, with up to three days per week in our Milton Keynes or Rushden office. Snapshot of your role Route complaints to the appropriate colleagues and support the progression of complaints through different stages. Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support. Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions. Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially. Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately. Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaints What you'll need to thrive in this role Experience in an administration, coordination, or customer service role. Experience handling customer information accurately and confidentially, while following established processes. Strong organisational skills with excellent attention to detail and the ability to manage deadlines. Clear written and verbal communication skills, with a professional and customer-focused approach. Confidence using IT systems, databases, and Microsoft Office applications. A calm professional, and empathetic approach with dealing with customers who may be dissatisfied or frustrated. Important - Right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 9 August Video interview: 10 - 13 August Interviews in Rushden: 18 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Aug 01, 2026
Full time
Complaint Administrator Salary £28,000 per year Location Hybrid - Milton Keynes or Rushden Permanent, Full Time Do you have experience in administration or customer service? If you're organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you. As a Complaint Administrator at Amplius, you'll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way. Salary: £28,000 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 9am to 5pm Location: Hybrid, with up to three days per week in our Milton Keynes or Rushden office. Snapshot of your role Route complaints to the appropriate colleagues and support the progression of complaints through different stages. Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support. Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions. Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially. Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately. Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaints What you'll need to thrive in this role Experience in an administration, coordination, or customer service role. Experience handling customer information accurately and confidentially, while following established processes. Strong organisational skills with excellent attention to detail and the ability to manage deadlines. Clear written and verbal communication skills, with a professional and customer-focused approach. Confidence using IT systems, databases, and Microsoft Office applications. A calm professional, and empathetic approach with dealing with customers who may be dissatisfied or frustrated. Important - Right to work in the UK is an essential requirement. We do not provide sponsorship. Please read the attached Job Description before applying so you get the full scope of the role. Closing: 9 August Video interview: 10 - 13 August Interviews in Rushden: 18 August We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.
Your new company Customer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence. Your new role Draft enquiry closure letters accurately and to a high standard. Ensure all work complies with data protection requirements, confidentiality standards and internal policies. Liaise with internal and external parties to clarify and accurately communicate decision outcomes. Identify cases suitable for follow-up actions. Maintain and update electronic case management systems and records accurately and promptly. Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required. Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are needed to access services. What you'll need to succeed Excellent verbal and written communication skills, with the ability to adapt your approach to different audiences. Strong IT skills, including Microsoft Word, Excel and Outlook. Ability to work within established policies, procedures and service standards. Understanding of data protection, information security and the importance of confidentiality. Excellent attention to detail and accuracy when processing information and updating records. Ability to produce professional correspondence and documentation to a high standard. Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines. Professional, empathetic and resilient approach when handling sensitive or challenging situations. Previous experience within a regulatory, complaints-handling or public sector environment. What you'll get in return Hybrid working pattern after initial first week of training (1 once a week in the office) Competitive hourly rate Supportive and inclusive environment Ongoing temp contract 35 hours working week Opportunities for professional development and continuous learning. The chance to make a positive difference by supporting those raising concerns and complaints. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Aug 01, 2026
Seasonal
Your new company Customer-focused administrator to join a fast-paced team. This company is an independent regulatory organisation based in Manchester city centre. You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence. Your new role Draft enquiry closure letters accurately and to a high standard. Ensure all work complies with data protection requirements, confidentiality standards and internal policies. Liaise with internal and external parties to clarify and accurately communicate decision outcomes. Identify cases suitable for follow-up actions. Maintain and update electronic case management systems and records accurately and promptly. Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required. Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are needed to access services. What you'll need to succeed Excellent verbal and written communication skills, with the ability to adapt your approach to different audiences. Strong IT skills, including Microsoft Word, Excel and Outlook. Ability to work within established policies, procedures and service standards. Understanding of data protection, information security and the importance of confidentiality. Excellent attention to detail and accuracy when processing information and updating records. Ability to produce professional correspondence and documentation to a high standard. Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines. Professional, empathetic and resilient approach when handling sensitive or challenging situations. Previous experience within a regulatory, complaints-handling or public sector environment. What you'll get in return Hybrid working pattern after initial first week of training (1 once a week in the office) Competitive hourly rate Supportive and inclusive environment Ongoing temp contract 35 hours working week Opportunities for professional development and continuous learning. The chance to make a positive difference by supporting those raising concerns and complaints. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Account Administrator Leyland - Fully Office Based £27,500 Monday to Friday, 8.00am - 4.30pm Are you an experienced administrator with a background in manufacturing? Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct? Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market? We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland. The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry. This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery. Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team. The Role Reporting to the Office Manager, you will act as an important link between customers, the office and the factory. You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues. During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential. Your responsibilities will include: Answering incoming telephone calls and responding to customer emails Processing and updating customer orders accurately Checking product specifications, quantities, prices and delivery details Preparing quotations, order confirmations, invoices and delivery paperwork Liaising with the factory, production and studio teams Monitoring orders as they move through the production process Keeping customers updated on progress and expected delivery dates Managing order amendments and changes to customer requirements Responding to customer complaints professionally and helping to resolve issues Communicating production delays or potential problems clearly Highlighting urgent orders and priorities to the appropriate colleagues Maintaining accurate customer, order and workflow records Using the company's Clarity workflow management system Supporting the wider office team with administration when required Helping with tasks in other areas of the business during particularly busy periods Full training will be provided on the Clarity system. About You You will have previous administrative experience gained within a manufacturing business. You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment. Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required. You will need: Previous administration experience within a manufacturing company Experience processing and coordinating customer orders Confidence liaising with customers and internal production teams Strong attention to detail The ability to manage several orders and changing priorities at once A professional and helpful telephone manner Good written communication skills A positive and proactive approach The confidence to follow up with customers and colleagues The ability to remain calm when orders change or problems arise Good general Microsoft Office skills A flexible attitude and willingness to help across the business The maturity and judgement to take ownership of day-to-day situations This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production. You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued. The company is looking for the right person and would like them to start as soon as possible.
Aug 01, 2026
Full time
Customer Account Administrator Leyland - Fully Office Based £27,500 Monday to Friday, 8.00am - 4.30pm Are you an experienced administrator with a background in manufacturing? Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct? Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market? We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland. The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry. This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery. Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team. The Role Reporting to the Office Manager, you will act as an important link between customers, the office and the factory. You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues. During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential. Your responsibilities will include: Answering incoming telephone calls and responding to customer emails Processing and updating customer orders accurately Checking product specifications, quantities, prices and delivery details Preparing quotations, order confirmations, invoices and delivery paperwork Liaising with the factory, production and studio teams Monitoring orders as they move through the production process Keeping customers updated on progress and expected delivery dates Managing order amendments and changes to customer requirements Responding to customer complaints professionally and helping to resolve issues Communicating production delays or potential problems clearly Highlighting urgent orders and priorities to the appropriate colleagues Maintaining accurate customer, order and workflow records Using the company's Clarity workflow management system Supporting the wider office team with administration when required Helping with tasks in other areas of the business during particularly busy periods Full training will be provided on the Clarity system. About You You will have previous administrative experience gained within a manufacturing business. You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment. Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required. You will need: Previous administration experience within a manufacturing company Experience processing and coordinating customer orders Confidence liaising with customers and internal production teams Strong attention to detail The ability to manage several orders and changing priorities at once A professional and helpful telephone manner Good written communication skills A positive and proactive approach The confidence to follow up with customers and colleagues The ability to remain calm when orders change or problems arise Good general Microsoft Office skills A flexible attitude and willingness to help across the business The maturity and judgement to take ownership of day-to-day situations This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production. You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are valued. The company is looking for the right person and would like them to start as soon as possible.
Complaints Administrator Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter. Benefits and Package for a Complaints Administrator: Salary: 13.00- 15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiences Key Responsibilities of a Complaints Administrator: Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues Identifying the appropriate department for each complaint and assigning cases to the correct queue Supporting the management of complaint cases in line with company procedures and regulatory requirements Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process Identifying opportunities for first-contact resolution wherever possible Liaising with internal departments to gather information and support the resolution of customer concerns Providing administrative support with compensation requests in accordance with company guidelines Accurately recording complaint information and maintaining complete case records Working towards agreed targets and service-level agreements Identifying trends and recurring issues and providing feedback to support service improvements Key Skills and Experience of a Complaints Administrator: Previous complaints administration or complaint-handling experience is essential A strong understanding of the complaints process Previous experience working within a customer service or administrative environment Excellent written and verbal communication skills Strong investigation and problem-solving abilities Confidence managing difficult or sensitive conversations professionally Good organisational skills and the ability to manage multiple tasks effectively Excellent attention to detail and accurate record-keeping skills Experience working towards targets and service-level agreements Competence using Microsoft Office and customer management systems A calm, empathetic and customer-focused approach If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Aug 01, 2026
Seasonal
Complaints Administrator Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter. Benefits and Package for a Complaints Administrator: Salary: 13.00- 15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiences Key Responsibilities of a Complaints Administrator: Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues Identifying the appropriate department for each complaint and assigning cases to the correct queue Supporting the management of complaint cases in line with company procedures and regulatory requirements Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process Identifying opportunities for first-contact resolution wherever possible Liaising with internal departments to gather information and support the resolution of customer concerns Providing administrative support with compensation requests in accordance with company guidelines Accurately recording complaint information and maintaining complete case records Working towards agreed targets and service-level agreements Identifying trends and recurring issues and providing feedback to support service improvements Key Skills and Experience of a Complaints Administrator: Previous complaints administration or complaint-handling experience is essential A strong understanding of the complaints process Previous experience working within a customer service or administrative environment Excellent written and verbal communication skills Strong investigation and problem-solving abilities Confidence managing difficult or sensitive conversations professionally Good organisational skills and the ability to manage multiple tasks effectively Excellent attention to detail and accurate record-keeping skills Experience working towards targets and service-level agreements Competence using Microsoft Office and customer management systems A calm, empathetic and customer-focused approach If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Admin Coordinator Kingswood Based Construction and Maintenance £28-32k depending on experience Are you an Administrator working in the Construction, Property or Maintenance sector and looking for a new role, can you deal with planning, scheduling and coordinating engineers and sub contractors, if so this maybe the role for you As the companies Administrator / Co-ordinator you will provide administrative and operational support to ensure the smooth delivery of planned and reactive maintenance works. Acting as a key point of contact for tenants, policyholders, clients and engineers, the role is responsible for coordinating jobs, maintaining accurate records, communicating updates, and supporting the wider operations team to deliver excellent customer service. The successful candidate will be highly organised, customer-focused and able to manage multiple priorities in a fast-paced environment. Key Responsibilities Administration Provide day-to-day administrative support to the Operations team. Maintain accurate electronic and paper records. Update internal job management systems with notes, documents and progress. Process emails and correspondence in a timely manner. Prepare quotations, work orders and completion documentation where required. Assist with scheduling appointments and engineer diaries. File compliance documentation and maintain company records. Customer & Tenant Communication Act as a professional first point of contact for tenants, leaseholders, policyholders and clients. Liaise with residents to arrange appointments and provide progress updates. Respond to telephone and email enquiries professionally and efficiently. Keep customers informed of any changes to appointments or works programmes. Escalate complaints or urgent issues to management where appropriate. Operational Support Coordinate reactive and planned maintenance works. Assist with ordering materials and tracking deliveries. Monitor outstanding jobs and follow up where required. Support engineers by ensuring job information is complete before attendance. Assist in obtaining quotations from suppliers and subcontractors. Ensure documentation is completed before jobs are closed. Compliance Maintain training and qualification records. Assist in keeping health and safety documentation up to date. Ensure compliance documents are uploaded and filed correctly. Support audits and accreditation processes. General Duties Work collaboratively with colleagues across all departments. Maintain confidentiality of company and client information. Undertake any reasonable duties within the scope of the role. Skills & Experience Essential Previous administration experience. Excellent organisational skills. Strong verbal and written communication. Professional telephone manner. Good customer service skills. Competent in Microsoft Office (Word, Excel and Outlook). Ability to prioritise workload and work under pressure. Excellent attention to detail. Desirable Experience within property maintenance, construction or facilities management. Experience using job management software. Knowledge of planned and reactive maintenance processes. Personal Attributes Friendly and approachable. Professional and reliable. Highly organised. Positive and proactive. Good problem-solving ability. Able to work independently and as part of a team. Committed to delivering excellent customer service. For further information on the role and the company please APPLY NOW or get in touch with Gary Cornes for a confidential chat INDLOW
Aug 01, 2026
Full time
Admin Coordinator Kingswood Based Construction and Maintenance £28-32k depending on experience Are you an Administrator working in the Construction, Property or Maintenance sector and looking for a new role, can you deal with planning, scheduling and coordinating engineers and sub contractors, if so this maybe the role for you As the companies Administrator / Co-ordinator you will provide administrative and operational support to ensure the smooth delivery of planned and reactive maintenance works. Acting as a key point of contact for tenants, policyholders, clients and engineers, the role is responsible for coordinating jobs, maintaining accurate records, communicating updates, and supporting the wider operations team to deliver excellent customer service. The successful candidate will be highly organised, customer-focused and able to manage multiple priorities in a fast-paced environment. Key Responsibilities Administration Provide day-to-day administrative support to the Operations team. Maintain accurate electronic and paper records. Update internal job management systems with notes, documents and progress. Process emails and correspondence in a timely manner. Prepare quotations, work orders and completion documentation where required. Assist with scheduling appointments and engineer diaries. File compliance documentation and maintain company records. Customer & Tenant Communication Act as a professional first point of contact for tenants, leaseholders, policyholders and clients. Liaise with residents to arrange appointments and provide progress updates. Respond to telephone and email enquiries professionally and efficiently. Keep customers informed of any changes to appointments or works programmes. Escalate complaints or urgent issues to management where appropriate. Operational Support Coordinate reactive and planned maintenance works. Assist with ordering materials and tracking deliveries. Monitor outstanding jobs and follow up where required. Support engineers by ensuring job information is complete before attendance. Assist in obtaining quotations from suppliers and subcontractors. Ensure documentation is completed before jobs are closed. Compliance Maintain training and qualification records. Assist in keeping health and safety documentation up to date. Ensure compliance documents are uploaded and filed correctly. Support audits and accreditation processes. General Duties Work collaboratively with colleagues across all departments. Maintain confidentiality of company and client information. Undertake any reasonable duties within the scope of the role. Skills & Experience Essential Previous administration experience. Excellent organisational skills. Strong verbal and written communication. Professional telephone manner. Good customer service skills. Competent in Microsoft Office (Word, Excel and Outlook). Ability to prioritise workload and work under pressure. Excellent attention to detail. Desirable Experience within property maintenance, construction or facilities management. Experience using job management software. Knowledge of planned and reactive maintenance processes. Personal Attributes Friendly and approachable. Professional and reliable. Highly organised. Positive and proactive. Good problem-solving ability. Able to work independently and as part of a team. Committed to delivering excellent customer service. For further information on the role and the company please APPLY NOW or get in touch with Gary Cornes for a confidential chat INDLOW
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Jul 31, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Sales Account Coordinator circa £28-32,000 + very dep on experience +Bonus and excellent benefits Global Manufacturer Tredegar area A fanatstic opportunity to join a world leading Manufacturing Company. This is a Customer Services driven role with a12 month contract at start Newly created office based Sales Account Coordinator role,this is not a senior role and offers training and personal development. Digital Marketing experience would be an advantage The role may suit a Customer Services or Office Administrator with experince in working for a manufacturer in a similar role or experience gained in Digital Marketing. You must have some experience of working with Customers in a Manufacturing or Engineering organisation in this Account Coordinator role. Strong Experience gained in Automotive or similar manufacturing company would be ideal and you must have a stable work record. You must have strong Administration skills and some Digial Marketing experience. Training available as required. Assist in the sale and support of products to OEM customers.Internal support and maintenance of customer data bases.Point of contact for a set number of existing customers ensuring contact with these on a regular basis and dealing with outstanding issues. Anticipate possible delays or complications, communicate to management where appropriate. Co-ordination of tooling invoicing and following through to completion of payment Coordinating with production and liaising with relevant departments to ensure delivery dates are met, including producing a daily orderbook report and conduct weekly review with cross-functional operations team Review Customer forecasts and co-ordinate the internal or Customer communication actions as needed Undertaking customer service activities, responding to technical, pricing and delivery enquiries and resolving customer complaints Be able to access and interrogate customer web bases/ E.D.I. scheduling systems. Liaison with materials and production departments to define order availability Any other sales related activities as necessary This list is not exhaustive and at times you may be required to carry out duties not specified You must have experience gained in a Manufacturing or Engineering organisation. Monday - Friday 36 hours early finish on Fridays. Travel to work from Tredegar, Merthyr, Abergavenny, Pontypool, Newport,Ebbw Vale, Cwmbran, Hereford, Brecon.
Jul 31, 2026
Contractor
Sales Account Coordinator circa £28-32,000 + very dep on experience +Bonus and excellent benefits Global Manufacturer Tredegar area A fanatstic opportunity to join a world leading Manufacturing Company. This is a Customer Services driven role with a12 month contract at start Newly created office based Sales Account Coordinator role,this is not a senior role and offers training and personal development. Digital Marketing experience would be an advantage The role may suit a Customer Services or Office Administrator with experince in working for a manufacturer in a similar role or experience gained in Digital Marketing. You must have some experience of working with Customers in a Manufacturing or Engineering organisation in this Account Coordinator role. Strong Experience gained in Automotive or similar manufacturing company would be ideal and you must have a stable work record. You must have strong Administration skills and some Digial Marketing experience. Training available as required. Assist in the sale and support of products to OEM customers.Internal support and maintenance of customer data bases.Point of contact for a set number of existing customers ensuring contact with these on a regular basis and dealing with outstanding issues. Anticipate possible delays or complications, communicate to management where appropriate. Co-ordination of tooling invoicing and following through to completion of payment Coordinating with production and liaising with relevant departments to ensure delivery dates are met, including producing a daily orderbook report and conduct weekly review with cross-functional operations team Review Customer forecasts and co-ordinate the internal or Customer communication actions as needed Undertaking customer service activities, responding to technical, pricing and delivery enquiries and resolving customer complaints Be able to access and interrogate customer web bases/ E.D.I. scheduling systems. Liaison with materials and production departments to define order availability Any other sales related activities as necessary This list is not exhaustive and at times you may be required to carry out duties not specified You must have experience gained in a Manufacturing or Engineering organisation. Monday - Friday 36 hours early finish on Fridays. Travel to work from Tredegar, Merthyr, Abergavenny, Pontypool, Newport,Ebbw Vale, Cwmbran, Hereford, Brecon.
Reactive Driving Recruitment
Tipton, West Midlands
Customer Service Administrator Oldbury £12.71 per hour Monday to Friday, 9:00am 5:00pm Immediate start available Looking for a stable office role with regular hours and no weekend work? Our client in Oldbury is looking for a reliable Customer Service Administrator to join their friendly, supportive team. This is an excellent opportunity to join a well-established business with over 70 years of success and the genuine opportunity to secure a permanent position. We're interviewing immediately, so early applications are encouraged. What s in it for you? Immediate start Regular hours Genuine opportunity to secure a permanent position No weekends Full training provided Supportive team Long-established and stable business Free onsite parking Key Duties: Processing customer orders and updating systems Handling customer enquiries by phone and email Maintaining accurate records and databases Supporting complaint resolution and escalating issues when required Managing incoming calls and correspondence Providing general administrative support to the team Requirements: Good communication skills, both written and verbal Competent IT skills, including Microsoft Office Strong attention to detail and organisational skills Ability to work independently and as part of a team This role is expected to become permanent following a successful temporary period, offering a genuine long-term opportunity with a stable and well-established employer. Please note: Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful.
Jul 31, 2026
Full time
Customer Service Administrator Oldbury £12.71 per hour Monday to Friday, 9:00am 5:00pm Immediate start available Looking for a stable office role with regular hours and no weekend work? Our client in Oldbury is looking for a reliable Customer Service Administrator to join their friendly, supportive team. This is an excellent opportunity to join a well-established business with over 70 years of success and the genuine opportunity to secure a permanent position. We're interviewing immediately, so early applications are encouraged. What s in it for you? Immediate start Regular hours Genuine opportunity to secure a permanent position No weekends Full training provided Supportive team Long-established and stable business Free onsite parking Key Duties: Processing customer orders and updating systems Handling customer enquiries by phone and email Maintaining accurate records and databases Supporting complaint resolution and escalating issues when required Managing incoming calls and correspondence Providing general administrative support to the team Requirements: Good communication skills, both written and verbal Competent IT skills, including Microsoft Office Strong attention to detail and organisational skills Ability to work independently and as part of a team This role is expected to become permanent following a successful temporary period, offering a genuine long-term opportunity with a stable and well-established employer. Please note: Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful.
Pertemps North West and North Wales
Chester, Cheshire
Sales Administrator Location: Home Based (UK) Salary: 26,000 per annum Hours: Full-Time, 35 hours per week (Monday to Friday with a half day on Friday) About the Role We are currently recruiting on behalf of our client, Calder Lead, for an experienced and organised Sales Administrator to join their growing sales support team. This is an excellent opportunity for a customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. Working remotely, you will play a key role in supporting customers, processing orders accurately, and ensuring the smooth day-to-day operation of the sales function. This is a home-based position with occasional travel (approximately four times per year) to attend team meetings at either the Chester or Gateshead office. Key ResponsibilitiesOrder Processing Process customer purchase orders accurately and efficiently. Enter and maintain sales orders using the IBM AS400 system. Check pricing, product availability, delivery details and order accuracy. Liaise with production, planning and logistics teams to ensure orders are delivered on time. Customer Service Handle incoming customer enquiries via telephone and email. Provide delivery updates and estimated delivery times. Build and maintain strong relationships with customers. Deliver a professional and responsive customer experience at all times. Complaint Resolution Manage customer queries and complaints in a professional manner. Investigate issues relating to deliveries, products, invoices or service. Work closely with internal departments to resolve issues quickly and effectively. Sales Administration Produce customer invoices and supporting documentation. Maintain accurate customer and order records. Organise and file sales documentation in line with company procedures. Assist with reporting and general administrative duties. Provide additional support to the wider Sales and Commercial teams when required. About YouTo be successful in this role, you will have: Essential Skills & Experience Previous experience within a Sales Administration, Customer Service or Order Processing role. Excellent communication skills with a confident and professional telephone manner. Strong attention to detail and a high level of accuracy. Excellent organisational and time management skills. The ability to prioritise workload and meet deadlines in a busy environment. Good working knowledge of Microsoft Office, including Outlook, Excel and Word. A proactive, positive and customer-focused approach. Desirable Experience using IBM AS400 or a similar ERP/order processing system. Previous experience within manufacturing, construction materials or distribution environments. Personal Attributes Friendly, approachable and professional. Reliable and dependable with a strong work ethic. Excellent problem-solving abilities. Positive team player who can also work independently. Calm under pressure with the ability to manage multiple priorities. What's on Offer Salary of 26,000 per annum . Fully home-based role. 35-hour working week with a half day every Friday. Company pension scheme. Holiday entitlement. Ongoing training and development opportunities. Supportive and collaborative working environment. Opportunity to join a well-established and respected UK manufacturing business. If you're an experienced Sales Administrator looking for a flexible home-based role with a successful UK manufacturer, we'd love to hear from you. Apply today to be considered.
Jul 31, 2026
Full time
Sales Administrator Location: Home Based (UK) Salary: 26,000 per annum Hours: Full-Time, 35 hours per week (Monday to Friday with a half day on Friday) About the Role We are currently recruiting on behalf of our client, Calder Lead, for an experienced and organised Sales Administrator to join their growing sales support team. This is an excellent opportunity for a customer-focused administrator who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. Working remotely, you will play a key role in supporting customers, processing orders accurately, and ensuring the smooth day-to-day operation of the sales function. This is a home-based position with occasional travel (approximately four times per year) to attend team meetings at either the Chester or Gateshead office. Key ResponsibilitiesOrder Processing Process customer purchase orders accurately and efficiently. Enter and maintain sales orders using the IBM AS400 system. Check pricing, product availability, delivery details and order accuracy. Liaise with production, planning and logistics teams to ensure orders are delivered on time. Customer Service Handle incoming customer enquiries via telephone and email. Provide delivery updates and estimated delivery times. Build and maintain strong relationships with customers. Deliver a professional and responsive customer experience at all times. Complaint Resolution Manage customer queries and complaints in a professional manner. Investigate issues relating to deliveries, products, invoices or service. Work closely with internal departments to resolve issues quickly and effectively. Sales Administration Produce customer invoices and supporting documentation. Maintain accurate customer and order records. Organise and file sales documentation in line with company procedures. Assist with reporting and general administrative duties. Provide additional support to the wider Sales and Commercial teams when required. About YouTo be successful in this role, you will have: Essential Skills & Experience Previous experience within a Sales Administration, Customer Service or Order Processing role. Excellent communication skills with a confident and professional telephone manner. Strong attention to detail and a high level of accuracy. Excellent organisational and time management skills. The ability to prioritise workload and meet deadlines in a busy environment. Good working knowledge of Microsoft Office, including Outlook, Excel and Word. A proactive, positive and customer-focused approach. Desirable Experience using IBM AS400 or a similar ERP/order processing system. Previous experience within manufacturing, construction materials or distribution environments. Personal Attributes Friendly, approachable and professional. Reliable and dependable with a strong work ethic. Excellent problem-solving abilities. Positive team player who can also work independently. Calm under pressure with the ability to manage multiple priorities. What's on Offer Salary of 26,000 per annum . Fully home-based role. 35-hour working week with a half day every Friday. Company pension scheme. Holiday entitlement. Ongoing training and development opportunities. Supportive and collaborative working environment. Opportunity to join a well-established and respected UK manufacturing business. If you're an experienced Sales Administrator looking for a flexible home-based role with a successful UK manufacturer, we'd love to hear from you. Apply today to be considered.
Customer Service Administrator Location: West Hull Pay: Equivalent to 26,227 per annum Job Type: Full-time, Permanent About the Role We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business. Working Hours This role requires flexibility to work the following shifts: 8:30am - 5:00pm 10:00am - 6:00pm In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm) . When working a Saturday, you will receive a day off during the week . Key Responsibilities Act as the first point of contact for customer queries via phone, email, and online channels Handle billing and account enquiries professionally and efficiently Process and respond to order enquiries and updates Manage and monitor the company's social media channels, responding to customer messages and enquiries Investigate and resolve customer complaints, ensuring a positive outcome wherever possible Maintain accurate customer records and update internal systems Liaise with internal departments to resolve customer issues Provide general administrative support to the wider team About You We are looking for someone who: Has previous customer service and/or administrative experience Possesses excellent communication skills, both written and verbal Is confident handling customer complaints and finding solutions Has strong organisational skills and attention to detail Is comfortable using Microsoft Office and internal systems Can prioritise workload effectively in a fast-paced environment Has a positive, professional, and customer-focused attitude Is flexible regarding working hours, including occasional Saturdays What We Offer Competitive wage Permanent, full-time position Day off during the week when working a Saturday Supportive and friendly working environment Opportunity to develop and grow within the business If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 31, 2026
Contractor
Customer Service Administrator Location: West Hull Pay: Equivalent to 26,227 per annum Job Type: Full-time, Permanent About the Role We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business. Working Hours This role requires flexibility to work the following shifts: 8:30am - 5:00pm 10:00am - 6:00pm In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm) . When working a Saturday, you will receive a day off during the week . Key Responsibilities Act as the first point of contact for customer queries via phone, email, and online channels Handle billing and account enquiries professionally and efficiently Process and respond to order enquiries and updates Manage and monitor the company's social media channels, responding to customer messages and enquiries Investigate and resolve customer complaints, ensuring a positive outcome wherever possible Maintain accurate customer records and update internal systems Liaise with internal departments to resolve customer issues Provide general administrative support to the wider team About You We are looking for someone who: Has previous customer service and/or administrative experience Possesses excellent communication skills, both written and verbal Is confident handling customer complaints and finding solutions Has strong organisational skills and attention to detail Is comfortable using Microsoft Office and internal systems Can prioritise workload effectively in a fast-paced environment Has a positive, professional, and customer-focused attitude Is flexible regarding working hours, including occasional Saturdays What We Offer Competitive wage Permanent, full-time position Day off during the week when working a Saturday Supportive and friendly working environment Opportunity to develop and grow within the business If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you. Apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Rehability UK Support Services Ltd
Nechells, Birmingham
About the Role Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently. The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service. Key Responsibilities Answer incoming calls, emails, and messages from tenants, landlords, and contractors. Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor. Coordinate and book repairs, inspections, compliance visits, and contractor appointments. Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed. Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly. Maintain accurate property records and update internal systems. Manage property compliance by monitoring expiry dates and arranging required certificates, including: Gas Safety Certificates Electrical Installation Condition Reports (EICR) Energy Performance Certificates (EPC) Smoke and Carbon Monoxide Alarm compliance Other statutory property compliance requirements Ensure all compliance documentation is received, recorded, and filed correctly. Liaise with landlords, tenants, contractors, and utility providers as required. Support the wider property team with general administrative duties. Assist with organising schedules, appointments, and property inspections. Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required. Skills & Experience Previous experience in an administrative or customer service role (property experience is desirable but not essential). Excellent telephone manner and written communication skills. Strong organisational and time-management skills with the ability to prioritise workload. Good attention to detail and accuracy. Confident using Microsoft Office database or property management systems. Ability to remain calm and professional when handling complaints or urgent issues. Ability to work independently as well as part of a team. Personal Attributes Friendly, professional, and approachable. Highly organised and proactive. Excellent problem-solving skills. Customer-focused with a positive attitude. Reliable and able to manage confidential information appropriately. Flexible and willing to support the team when needed. What We Offer Competitive salary. Full training and ongoing support. Opportunities for career development. Friendly and supportive working environment. Company pension and other benefits (where applicable). On-call allowance (where applicable).
Jul 31, 2026
Full time
About the Role Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently. The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service. Key Responsibilities Answer incoming calls, emails, and messages from tenants, landlords, and contractors. Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor. Coordinate and book repairs, inspections, compliance visits, and contractor appointments. Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed. Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly. Maintain accurate property records and update internal systems. Manage property compliance by monitoring expiry dates and arranging required certificates, including: Gas Safety Certificates Electrical Installation Condition Reports (EICR) Energy Performance Certificates (EPC) Smoke and Carbon Monoxide Alarm compliance Other statutory property compliance requirements Ensure all compliance documentation is received, recorded, and filed correctly. Liaise with landlords, tenants, contractors, and utility providers as required. Support the wider property team with general administrative duties. Assist with organising schedules, appointments, and property inspections. Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required. Skills & Experience Previous experience in an administrative or customer service role (property experience is desirable but not essential). Excellent telephone manner and written communication skills. Strong organisational and time-management skills with the ability to prioritise workload. Good attention to detail and accuracy. Confident using Microsoft Office database or property management systems. Ability to remain calm and professional when handling complaints or urgent issues. Ability to work independently as well as part of a team. Personal Attributes Friendly, professional, and approachable. Highly organised and proactive. Excellent problem-solving skills. Customer-focused with a positive attitude. Reliable and able to manage confidential information appropriately. Flexible and willing to support the team when needed. What We Offer Competitive salary. Full training and ongoing support. Opportunities for career development. Friendly and supportive working environment. Company pension and other benefits (where applicable). On-call allowance (where applicable).
French speaking Administrator temporary assignment for a busy department in Egham - please note that this is 5 days a week in the office. Parking available - Hours 8-5 Monday to Friday Immediate start - Paying 14.00 per hour Responsible for incoming correspondence from customers (French and English emails) Processsing complaints in Europe and UK (letters and websites) Liaise directly with company wide network (France and UK) Weekly reports using Excel spreadsheets to track progress The successful individual responsibilities include: Responsibility for incoming correspondence. Reconciling payments received from customers Liaising directly with customers and local councils Problem-solving on outstanding payments Providing support and information to our branch network Managing timely invoice data entry Benefits of temping with us! 28 days holiday / weekly pay / temp of the month / little surprises throughout the year as thank yous! We value our temps a lot and it shows!
Jul 31, 2026
Seasonal
French speaking Administrator temporary assignment for a busy department in Egham - please note that this is 5 days a week in the office. Parking available - Hours 8-5 Monday to Friday Immediate start - Paying 14.00 per hour Responsible for incoming correspondence from customers (French and English emails) Processsing complaints in Europe and UK (letters and websites) Liaise directly with company wide network (France and UK) Weekly reports using Excel spreadsheets to track progress The successful individual responsibilities include: Responsibility for incoming correspondence. Reconciling payments received from customers Liaising directly with customers and local councils Problem-solving on outstanding payments Providing support and information to our branch network Managing timely invoice data entry Benefits of temping with us! 28 days holiday / weekly pay / temp of the month / little surprises throughout the year as thank yous! We value our temps a lot and it shows!
Annual salary: up to £28,072.84 Administrator X 2 Location- Coatbridge Contract - 1 X Fixed Term Maternity Cover / working 40 hours per week 08.00 - 16.30 & 1 X Permanent / working 40 hours per week 08.00 - 16.30 Salary - £28,072.84 per annum, plus great company benefits. We are looking for 2 X Exceptional Administrator who are proactive, methodical, confident, able to work on their own initiative and support multiple teams within our business on a fixed term contract. Please note - There are 2 roles available here and the role responsibilities may slightly differ. Specific details to be discussed at interview. Mears have continuedinvestment in the North Lanarkshire communityfor the long-term. We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way. Our ambition is to be recognised as the most trusted, large private provider, working with the public sector by 2025. Our approach prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the Role: The successful Administrator's will be assertive, positive and flexible with the desire to be that person that everyone turns to for support You will support the team in maintaining the smooth operation of the department; ensuring all administrative procedures are undertaken in accordance with department requirements and in a timely and accurate manner and helping to provide a service to clients that is efficient and effective. Key for this is to be experienced in working with high volume and fast turnarounds maintaining an efficient and accurate approach. Key Responsibilities: Maintain accurate records, databases, and documentation while ensuring data quality and compliance. Produce reports, spreadsheets, KPI information, and analyse data to support business performance and decision-making. Provide administrative support to the Business, including document management, audits, and process improvement initiatives. Support operational activities, including system implementations, PDA/device rollouts, user administration, and team administration. Investigate queries and support reporting, performance tracking, and action management. Assist with customer complaints administration, community engagement projects, fundraising initiatives, and social value reporting. Provide payroll and financial administration, including processing timesheets, payroll submissions, reconciliations, and job costing support. Key Criteria: Good level of verbal and written communication IT literate - strong knowledge and understanding of Microsoft packages Ability to prioritise and manage workload to deadlines Previous experience in Administration or customer service would be ideal Benefits: Pension Scheme Enhanced Sick Pay Family friendly policy to include enhanced maternity/paternity leave and much more. Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blairdrummond Safari Park, M&Ds Themepark, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Jul 31, 2026
Full time
Annual salary: up to £28,072.84 Administrator X 2 Location- Coatbridge Contract - 1 X Fixed Term Maternity Cover / working 40 hours per week 08.00 - 16.30 & 1 X Permanent / working 40 hours per week 08.00 - 16.30 Salary - £28,072.84 per annum, plus great company benefits. We are looking for 2 X Exceptional Administrator who are proactive, methodical, confident, able to work on their own initiative and support multiple teams within our business on a fixed term contract. Please note - There are 2 roles available here and the role responsibilities may slightly differ. Specific details to be discussed at interview. Mears have continuedinvestment in the North Lanarkshire communityfor the long-term. We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way. Our ambition is to be recognised as the most trusted, large private provider, working with the public sector by 2025. Our approach prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon. About the Role: The successful Administrator's will be assertive, positive and flexible with the desire to be that person that everyone turns to for support You will support the team in maintaining the smooth operation of the department; ensuring all administrative procedures are undertaken in accordance with department requirements and in a timely and accurate manner and helping to provide a service to clients that is efficient and effective. Key for this is to be experienced in working with high volume and fast turnarounds maintaining an efficient and accurate approach. Key Responsibilities: Maintain accurate records, databases, and documentation while ensuring data quality and compliance. Produce reports, spreadsheets, KPI information, and analyse data to support business performance and decision-making. Provide administrative support to the Business, including document management, audits, and process improvement initiatives. Support operational activities, including system implementations, PDA/device rollouts, user administration, and team administration. Investigate queries and support reporting, performance tracking, and action management. Assist with customer complaints administration, community engagement projects, fundraising initiatives, and social value reporting. Provide payroll and financial administration, including processing timesheets, payroll submissions, reconciliations, and job costing support. Key Criteria: Good level of verbal and written communication IT literate - strong knowledge and understanding of Microsoft packages Ability to prioritise and manage workload to deadlines Previous experience in Administration or customer service would be ideal Benefits: Pension Scheme Enhanced Sick Pay Family friendly policy to include enhanced maternity/paternity leave and much more. Refer a friend scheme (total award £1000) Share saver scheme Eye test vouchers Employee Assistance Programme (Access to Free counselling service) Wellbeing service (Access to trained mental health & wellbeing advisors) Mears Annual Family Fun Day for you and your family to places like Blairdrummond Safari Park, M&Ds Themepark, fully paid for including lunch Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Sales Administrator Location: Stevenage Salary: £28,000 - £30,000 Job Type: Full Time, Permanent Sales Administrator About our client: Our client is a well-established and growing business looking to recruit a proactive and organised Sales Administrator to join their collaborative team in Stevenage. This role will focus on managing customer orders, maintaining accurate records, supporting Account Managers and ensuring a smooth customer experience from order placement through to delivery. This is an excellent opportunity for someone with experience in sales administration, customer service or internal sales support who enjoys working in a fast-paced commercial environment and being a key part of a successful team. Sales Administrator Details: Hybrid working 2 days from home Monday Thursday 9am 5pm Friday 9am 4pm Bonus scheme Enhanced pension and life assurance 33 days holiday including Bank Holidays Option to purchase additional holiday Employee discounts and wellbeing support Cycle to Work scheme Training and development opportunities Sales Administrator Responsibilities: Provide high-quality sales administration support to a broad customer base Act as a key point of contact for allocated customers, supporting Account Managers to ensure customer requirements are met Process customer orders accurately via telephone, email and online systems Manage orders from receipt through to delivery, ensuring customers are updated on progress, delays or any changes Handle customer enquiries, quotations and product information requests Manage inbound and outbound customer communication professionally and efficiently Resolve customer queries and complaints, ensuring a positive customer experience Liaise with internal departments, suppliers and external stakeholders to ensure orders are fulfilled correctly Support Account Managers and Business Development teams with day-to-day customer requirements Identify opportunities to upsell products, services or alternative solutions where appropriate Maintain accurate customer records and data across internal systems Support with pricing information, stock availability and credit note administration where required Assist with reporting and ensure commercial information is recorded accurately Sales Administrator What We re Looking For: Previous experience within sales administration, sales support, customer service or internal sales Experience processing customer orders within an ERP or similar business system would be advantageous Strong attention to detail with a methodical and organised approach Excellent communication skills with the ability to build effective relationships with customers and colleagues Confident managing multiple priorities within a busy environment Commercial awareness with an interest in supporting business operations and customer relationships Strong IT skills, including Microsoft Office packages, particularly Excel, Outlook and Word Ability to learn new systems quickly and maintain accurate records Positive, proactive and team-focused approach If you are interested in this role, please apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements. Chloe Jago Senior Recruitment Consultant OA Recruitment T: (phone number removed) (opt. 2) / (phone number removed) E: (url removed) W: (url removed) Book in a call with me Follow us on LinkedIn OA Group is a limited company registered in England and Wales. Registered number: (phone number removed). Registered office: 11 Guessens Road, Welwyn Garden City, Hertfordshire, AL8 6QW This message contains confidential information and is intended only for the named recipient/s. If you are not a named recipient you should not disseminate, distribute or copy this e-mail. Please notify (url removed) immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Chloe Jago therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
Jul 31, 2026
Full time
Sales Administrator Location: Stevenage Salary: £28,000 - £30,000 Job Type: Full Time, Permanent Sales Administrator About our client: Our client is a well-established and growing business looking to recruit a proactive and organised Sales Administrator to join their collaborative team in Stevenage. This role will focus on managing customer orders, maintaining accurate records, supporting Account Managers and ensuring a smooth customer experience from order placement through to delivery. This is an excellent opportunity for someone with experience in sales administration, customer service or internal sales support who enjoys working in a fast-paced commercial environment and being a key part of a successful team. Sales Administrator Details: Hybrid working 2 days from home Monday Thursday 9am 5pm Friday 9am 4pm Bonus scheme Enhanced pension and life assurance 33 days holiday including Bank Holidays Option to purchase additional holiday Employee discounts and wellbeing support Cycle to Work scheme Training and development opportunities Sales Administrator Responsibilities: Provide high-quality sales administration support to a broad customer base Act as a key point of contact for allocated customers, supporting Account Managers to ensure customer requirements are met Process customer orders accurately via telephone, email and online systems Manage orders from receipt through to delivery, ensuring customers are updated on progress, delays or any changes Handle customer enquiries, quotations and product information requests Manage inbound and outbound customer communication professionally and efficiently Resolve customer queries and complaints, ensuring a positive customer experience Liaise with internal departments, suppliers and external stakeholders to ensure orders are fulfilled correctly Support Account Managers and Business Development teams with day-to-day customer requirements Identify opportunities to upsell products, services or alternative solutions where appropriate Maintain accurate customer records and data across internal systems Support with pricing information, stock availability and credit note administration where required Assist with reporting and ensure commercial information is recorded accurately Sales Administrator What We re Looking For: Previous experience within sales administration, sales support, customer service or internal sales Experience processing customer orders within an ERP or similar business system would be advantageous Strong attention to detail with a methodical and organised approach Excellent communication skills with the ability to build effective relationships with customers and colleagues Confident managing multiple priorities within a busy environment Commercial awareness with an interest in supporting business operations and customer relationships Strong IT skills, including Microsoft Office packages, particularly Excel, Outlook and Word Ability to learn new systems quickly and maintain accurate records Positive, proactive and team-focused approach If you are interested in this role, please apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract, and permanent placements. Chloe Jago Senior Recruitment Consultant OA Recruitment T: (phone number removed) (opt. 2) / (phone number removed) E: (url removed) W: (url removed) Book in a call with me Follow us on LinkedIn OA Group is a limited company registered in England and Wales. Registered number: (phone number removed). Registered office: 11 Guessens Road, Welwyn Garden City, Hertfordshire, AL8 6QW This message contains confidential information and is intended only for the named recipient/s. If you are not a named recipient you should not disseminate, distribute or copy this e-mail. Please notify (url removed) immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Chloe Jago therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
We are recruiting for x 2 Sales Administrator on behalf of our client, a long established UK manufacturer based in Bolton and part of a wider global group of companies. The business develops and manufactures high quality engineered products supplied into a range of industrial sectors and is well regarded for its technical expertise, dependable service, and strong customer relationships. This is a fully office based position within a busy manufacturing environment where you will support both Engineering and Sales teams on a daily basis. The role is focused on ensuring customer orders are processed correctly, internal communication between departments is clear, and all stages of the order cycle are managed efficiently. You will play a key part in maintaining smooth workflow, supporting customer requirements, and ensuring accurate information is shared across the business. Salary: £28,000 £30,000 per annum, Hours: Full Time, permanent (38 hours per week). Working Pattern: Monday to Thursday 07 00, Friday 07 50. In this Sales Administrator role, you will: Respond to customer enquiries via telephone and email in a professional and timely manner. Process customer orders through internal ERP systems with a high level of accuracy. Produce quotations accurately, ensuring they are issued correctly and followed up with customers. Liaise with production planning teams to confirm achievable lead times and delivery schedules. Handle queries relating to orders, deliveries, and invoice discrepancies in a prompt and efficient manner. Maintain accurate customer, pricing, and order records within internal systems. Coordinate with warehouse, production, and logistics teams to support smooth order progression. Support resolution of customer complaints by working with relevant internal departments. Provide general administrative support across Sales and Engineering functions. Ensure all documentation and system updates are completed accurately and kept current. Produce basic reports relating to sales activity and order status when required. Maintain strong customer relationships through clear and consistent communication. To be successful in this Sales Administrator role, you will need: Previous experience in a sales support, sales order processing, manufacturing administration, or customer service role ideally within a Manufacturing or Engineering environment. Strong organisational skills with excellent attention to detail. Confident communication skills, both written and verbal, with a high level of numeracy. Ability to manage multiple priorities in a fast paced environment. Good working knowledge of Microsoft Office applications. Experience using ERP or CRM systems is desirable, training will be given. A proactive, reliable, and customer focused approach Sales Administrator Benefits include: 25 days annual leave plus bank holidays. Access to a Cash Health Plan and Employee Assistance Programme. Cycle to Work scheme and wellbeing initiatives. On site parking and good transport links. Company pension scheme with auto enrolment. Life assurance cover. Full training and long term career development opportunities. This Sales Administrator position is advertised by S&D Trade Recruitment, operating as both an employment business and employment agency on behalf of our client. To apply for this position please send your up to date CV and contact Shelley in the office.
Jul 31, 2026
Full time
We are recruiting for x 2 Sales Administrator on behalf of our client, a long established UK manufacturer based in Bolton and part of a wider global group of companies. The business develops and manufactures high quality engineered products supplied into a range of industrial sectors and is well regarded for its technical expertise, dependable service, and strong customer relationships. This is a fully office based position within a busy manufacturing environment where you will support both Engineering and Sales teams on a daily basis. The role is focused on ensuring customer orders are processed correctly, internal communication between departments is clear, and all stages of the order cycle are managed efficiently. You will play a key part in maintaining smooth workflow, supporting customer requirements, and ensuring accurate information is shared across the business. Salary: £28,000 £30,000 per annum, Hours: Full Time, permanent (38 hours per week). Working Pattern: Monday to Thursday 07 00, Friday 07 50. In this Sales Administrator role, you will: Respond to customer enquiries via telephone and email in a professional and timely manner. Process customer orders through internal ERP systems with a high level of accuracy. Produce quotations accurately, ensuring they are issued correctly and followed up with customers. Liaise with production planning teams to confirm achievable lead times and delivery schedules. Handle queries relating to orders, deliveries, and invoice discrepancies in a prompt and efficient manner. Maintain accurate customer, pricing, and order records within internal systems. Coordinate with warehouse, production, and logistics teams to support smooth order progression. Support resolution of customer complaints by working with relevant internal departments. Provide general administrative support across Sales and Engineering functions. Ensure all documentation and system updates are completed accurately and kept current. Produce basic reports relating to sales activity and order status when required. Maintain strong customer relationships through clear and consistent communication. To be successful in this Sales Administrator role, you will need: Previous experience in a sales support, sales order processing, manufacturing administration, or customer service role ideally within a Manufacturing or Engineering environment. Strong organisational skills with excellent attention to detail. Confident communication skills, both written and verbal, with a high level of numeracy. Ability to manage multiple priorities in a fast paced environment. Good working knowledge of Microsoft Office applications. Experience using ERP or CRM systems is desirable, training will be given. A proactive, reliable, and customer focused approach Sales Administrator Benefits include: 25 days annual leave plus bank holidays. Access to a Cash Health Plan and Employee Assistance Programme. Cycle to Work scheme and wellbeing initiatives. On site parking and good transport links. Company pension scheme with auto enrolment. Life assurance cover. Full training and long term career development opportunities. This Sales Administrator position is advertised by S&D Trade Recruitment, operating as both an employment business and employment agency on behalf of our client. To apply for this position please send your up to date CV and contact Shelley in the office.
NEW VACANCY! (PK9376) QUALITY / TECHNICAL MANAGER - FLEXIBLE PACKAGING / FOOD INDUSTRY YORKSHIRE (Please contact me for further location details) OPEN + HEALTHCARE MONDAY - FRIDAY 8:45AM - 5:15PM Our client is a provider of innovative and high-quality flexible packaging solutions, specialising in the food industry. The company partners with major brands and manufacturers to deliver bespoke packaging solutions that ensure product protection, extended shelf life, and enhanced visual appeal. With a strong focus on sustainability, the company are committed to reducing environmental impact through the use of recyclable materials, advanced barrier technologies, and responsible sourcing. The company continuously invests in research and development to stay at the forefront of packaging innovation, offering cutting-edge solutions tailored to the evolving needs of the industry. Operating with rigorous quality and safety standards, the company holds multiple industry certifications and adheres to strict regulatory requirements. Their expertise spans printed films, lidding films, flow wrap, and multi-layer laminates, ensuring they meet the complex demands of modern food packaging. They are currently looking to recruit a Quality / Technical Manager to be responsible for securing and maintaining Company BRCGS Accreditation. Role Responsibilities: Answering customer technical queries and questionnaires, including maintenance of customers' online systems. Requesting specifications from suppliers and ensuring that the company holds a specification and sample for all items in stock. Attaching specifications in Sage and maintenance of Company technical specification system. Management of key supplier approvals and accreditations. Management of the customer complaints and non-conformance procedures. Including liaising with customers and suppliers. Requesting samples of affected pouches, sending complaints forms and samples to suppliers where required. Ensuring customer complaints log is kept up to date. Management of internal complaints procedure. Completing forms, emailing them out and ensuring preventative and corrective actions are carried out. Ensuring log is kept up to date. Liaising with members of the team to ensure that (for particular customers) all COAs and COCs are sent via email and that hard and electronic copies are stored. Assisting the BRCGS team, including management review meetings and organising relevant training. Assisting in maintaining the BRCGS Manual and all operating procedures to ensure compliance with all BRCGS procedures. Assist in liaising with the Receptionist/Administrator to ensure all servicing etc. is carried out in line with BRCGS requirements. Assisting in the required internal and external BRCGS Audits and maintaining BRCGS Certification. Ensuring Sedex system is up to date.
Jul 31, 2026
Full time
NEW VACANCY! (PK9376) QUALITY / TECHNICAL MANAGER - FLEXIBLE PACKAGING / FOOD INDUSTRY YORKSHIRE (Please contact me for further location details) OPEN + HEALTHCARE MONDAY - FRIDAY 8:45AM - 5:15PM Our client is a provider of innovative and high-quality flexible packaging solutions, specialising in the food industry. The company partners with major brands and manufacturers to deliver bespoke packaging solutions that ensure product protection, extended shelf life, and enhanced visual appeal. With a strong focus on sustainability, the company are committed to reducing environmental impact through the use of recyclable materials, advanced barrier technologies, and responsible sourcing. The company continuously invests in research and development to stay at the forefront of packaging innovation, offering cutting-edge solutions tailored to the evolving needs of the industry. Operating with rigorous quality and safety standards, the company holds multiple industry certifications and adheres to strict regulatory requirements. Their expertise spans printed films, lidding films, flow wrap, and multi-layer laminates, ensuring they meet the complex demands of modern food packaging. They are currently looking to recruit a Quality / Technical Manager to be responsible for securing and maintaining Company BRCGS Accreditation. Role Responsibilities: Answering customer technical queries and questionnaires, including maintenance of customers' online systems. Requesting specifications from suppliers and ensuring that the company holds a specification and sample for all items in stock. Attaching specifications in Sage and maintenance of Company technical specification system. Management of key supplier approvals and accreditations. Management of the customer complaints and non-conformance procedures. Including liaising with customers and suppliers. Requesting samples of affected pouches, sending complaints forms and samples to suppliers where required. Ensuring customer complaints log is kept up to date. Management of internal complaints procedure. Completing forms, emailing them out and ensuring preventative and corrective actions are carried out. Ensuring log is kept up to date. Liaising with members of the team to ensure that (for particular customers) all COAs and COCs are sent via email and that hard and electronic copies are stored. Assisting the BRCGS team, including management review meetings and organising relevant training. Assisting in maintaining the BRCGS Manual and all operating procedures to ensure compliance with all BRCGS procedures. Assist in liaising with the Receptionist/Administrator to ensure all servicing etc. is carried out in line with BRCGS requirements. Assisting in the required internal and external BRCGS Audits and maintaining BRCGS Certification. Ensuring Sedex system is up to date.
Job Advert - Business Support Officer Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 17.33 p/h About the Role We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function. This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately. The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales. You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service. Key Responsibilities Review and assess incoming complaints. Identify the appropriate Council service area responsible for responding. Accurately allocate complaints using the Council's case management system. Ensure cases are processed promptly and in line with corporate procedures and service standards. Maintain accurate records and monitor case progress where required. Liaise professionally with residents, Council officers and service teams. Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets. About You To be successful in this role, you will have: Previous experience in complaints handling, customer service, casework or business administration. Excellent organisational skills with strong attention to detail. Experience using case management or customer relationship management (CRM) systems. The ability to manage competing priorities and work effectively under pressure. Strong written and verbal communication skills. A professional and customer-focused approach when dealing with residents and colleagues. The ability to work independently while contributing effectively as part of a team. Desirable Previous experience working within a local authority or wider public sector organisation. A good understanding of how Council services operate. Knowledge of corporate complaints procedures and working to statutory or organisational deadlines. Why Apply? This is an opportunity to contribute to an important Council service, supporting the effective management of resident complaints and helping to ensure enquiries are directed quickly and accurately to the right teams. If you are an experienced administrator or complaints professional with excellent organisational skills and a commitment to delivering high standards of customer service, we would like to hear from you.
Jul 31, 2026
Full time
Job Advert - Business Support Officer Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: 17.33 p/h About the Role We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function. This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately. The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales. You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service. Key Responsibilities Review and assess incoming complaints. Identify the appropriate Council service area responsible for responding. Accurately allocate complaints using the Council's case management system. Ensure cases are processed promptly and in line with corporate procedures and service standards. Maintain accurate records and monitor case progress where required. Liaise professionally with residents, Council officers and service teams. Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets. About You To be successful in this role, you will have: Previous experience in complaints handling, customer service, casework or business administration. Excellent organisational skills with strong attention to detail. Experience using case management or customer relationship management (CRM) systems. The ability to manage competing priorities and work effectively under pressure. Strong written and verbal communication skills. A professional and customer-focused approach when dealing with residents and colleagues. The ability to work independently while contributing effectively as part of a team. Desirable Previous experience working within a local authority or wider public sector organisation. A good understanding of how Council services operate. Knowledge of corporate complaints procedures and working to statutory or organisational deadlines. Why Apply? This is an opportunity to contribute to an important Council service, supporting the effective management of resident complaints and helping to ensure enquiries are directed quickly and accurately to the right teams. If you are an experienced administrator or complaints professional with excellent organisational skills and a commitment to delivering high standards of customer service, we would like to hear from you.
Internal Sales - Packaging / Corrugated / Print Location - West Bromwich Salary - Dependent on experience Hours - 8.30 - 5pm (Monday to Friday) Company This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging. Overview Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. Job description Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility. Process sales orders, quotations and be the point of contact for customers Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site. Customer order updates and development including customer feedback Working with the external sales team and providing support Raising purchase orders and liaison with suppliers Ensure timely completion of all administrative duties while adhering to organisational policies. Other duties that may arise within the customer service team including sickness and holiday cover. Qualification & Experience You should be computer literate and have experience of order input (Abaca experience highly desirable) Experience dealing with customers and providing quotations Ideally from a similar corrugated or packaging industry Dealing with customer complaints and problem solving Able to work on your own initiative as well as part of a team Self motivated, confident and focused Professional, courteous and a team player Strong organisational skills with the ability to prioritise tasks efficiently. Excellent communication skills in English, both written and verbal. Proven experience in sales administration or a similar administrative role. Good IT literacy including computer literacy and familiarity with various business applications. Exceptional time management skills to handle multiple tasks simultaneously. Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions. To register your interest for this exciting, rewarding opportunity please click apply, alternatively, contact me by email on to discuss further in confidence - we will not pass on any of your details without prior consent - Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager
Jul 31, 2026
Full time
Internal Sales - Packaging / Corrugated / Print Location - West Bromwich Salary - Dependent on experience Hours - 8.30 - 5pm (Monday to Friday) Company This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging. Overview Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows. Job description Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility. Process sales orders, quotations and be the point of contact for customers Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site. Customer order updates and development including customer feedback Working with the external sales team and providing support Raising purchase orders and liaison with suppliers Ensure timely completion of all administrative duties while adhering to organisational policies. Other duties that may arise within the customer service team including sickness and holiday cover. Qualification & Experience You should be computer literate and have experience of order input (Abaca experience highly desirable) Experience dealing with customers and providing quotations Ideally from a similar corrugated or packaging industry Dealing with customer complaints and problem solving Able to work on your own initiative as well as part of a team Self motivated, confident and focused Professional, courteous and a team player Strong organisational skills with the ability to prioritise tasks efficiently. Excellent communication skills in English, both written and verbal. Proven experience in sales administration or a similar administrative role. Good IT literacy including computer literacy and familiarity with various business applications. Exceptional time management skills to handle multiple tasks simultaneously. Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions. To register your interest for this exciting, rewarding opportunity please click apply, alternatively, contact me by email on to discuss further in confidence - we will not pass on any of your details without prior consent - Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager
Customer Service Administrator Location: Evesham Contract Type: Temporary until approx. September 2026 (this could be extended) Start Date: ASAP About the Role We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded. Key Responsibilities Manage the complete order process from receipt through to delivery using CRM and ERP systems. Work closely with Planning, Supply Chain, Production, Logistics, Finance, Sales and other key departments to ensure customer requirements are met. Communicate proactively with customers regarding order status, delays and alternative solutions when required. Prepare for and lead regular customer performance review meetings. Manage customer requests and share relevant customer insights and forecasts with internal stakeholders. Monitor finished goods inventory and aged stock in collaboration with cross-functional teams. Handle customer complaints, ensuring they are recorded accurately and resolved promptly. Coordinate product returns and expedite urgent shipments where necessary. Support finance processes, including credit/debit note requests and invoice dispute resolution. Maintain customer records, service agreements and key account information. Identify opportunities for process improvement and support continuous enhancement of customer service performance. What We're Looking For Experience & Qualifications Previous experience in a customer service, customer account management or similar role. Experience within a manufacturing or production environment would be advantageous. Experience using ERP and CRM systems, with SAP and Salesforce knowledge desirable. Strong Microsoft Excel skills. Good communication skills, both written and verbal. Full UK driving licence preferred. Skills & Attributes Strong customer focus and commitment to delivering excellent service. Excellent communication and interpersonal skills. Ability to build strong working relationships with customers and colleagues. Strong organisational and time management skills. Results-driven with a proactive approach to problem-solving. Self-motivated and able to work independently as well as part of a wider team. Flexible, adaptable and committed to continuous improvement. Working Hours & Location Evesham based Monday to Friday, 8:30am - 5:00pm One-hour lunch break 14.36 to 15.38 per hour (Weekly Pay) & Holiday Pay This is a fully office-based role (100% on-site) with no homeworking Why Join Us? This is an exciting opportunity to join a supportive and collaborative team where you will have the chance to make a real impact on customer satisfaction and business performance. Our client offers a dynamic working environment, opportunities for professional development, and the chance to build strong relationships with customers and colleagues across the business. If you are passionate about delivering outstanding customer service and are looking for your next challenge, we'd love to hear from you. How to Apply : If you're interested in this opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details. Note : Only successful applicants will be contacted for an interview. Thank you for your understanding. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 31, 2026
Seasonal
Customer Service Administrator Location: Evesham Contract Type: Temporary until approx. September 2026 (this could be extended) Start Date: ASAP About the Role We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded. Key Responsibilities Manage the complete order process from receipt through to delivery using CRM and ERP systems. Work closely with Planning, Supply Chain, Production, Logistics, Finance, Sales and other key departments to ensure customer requirements are met. Communicate proactively with customers regarding order status, delays and alternative solutions when required. Prepare for and lead regular customer performance review meetings. Manage customer requests and share relevant customer insights and forecasts with internal stakeholders. Monitor finished goods inventory and aged stock in collaboration with cross-functional teams. Handle customer complaints, ensuring they are recorded accurately and resolved promptly. Coordinate product returns and expedite urgent shipments where necessary. Support finance processes, including credit/debit note requests and invoice dispute resolution. Maintain customer records, service agreements and key account information. Identify opportunities for process improvement and support continuous enhancement of customer service performance. What We're Looking For Experience & Qualifications Previous experience in a customer service, customer account management or similar role. Experience within a manufacturing or production environment would be advantageous. Experience using ERP and CRM systems, with SAP and Salesforce knowledge desirable. Strong Microsoft Excel skills. Good communication skills, both written and verbal. Full UK driving licence preferred. Skills & Attributes Strong customer focus and commitment to delivering excellent service. Excellent communication and interpersonal skills. Ability to build strong working relationships with customers and colleagues. Strong organisational and time management skills. Results-driven with a proactive approach to problem-solving. Self-motivated and able to work independently as well as part of a wider team. Flexible, adaptable and committed to continuous improvement. Working Hours & Location Evesham based Monday to Friday, 8:30am - 5:00pm One-hour lunch break 14.36 to 15.38 per hour (Weekly Pay) & Holiday Pay This is a fully office-based role (100% on-site) with no homeworking Why Join Us? This is an exciting opportunity to join a supportive and collaborative team where you will have the chance to make a real impact on customer satisfaction and business performance. Our client offers a dynamic working environment, opportunities for professional development, and the chance to build strong relationships with customers and colleagues across the business. If you are passionate about delivering outstanding customer service and are looking for your next challenge, we'd love to hear from you. How to Apply : If you're interested in this opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details. Note : Only successful applicants will be contacted for an interview. Thank you for your understanding. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
