Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 02, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Aug 02, 2026
Full time
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Aug 02, 2026
Full time
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Aug 02, 2026
Full time
Exciting Opportunity Customer Reconnection Representative We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis. As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender click apply for full job details
Building a sustainable tomorrow BAM UK & Ireland is recruiting a CAFM Facilities Administrator to join our FM segment of the business and join our team based out of East Midlands Airport. The CAFM Administrator will provide guidance, support and deputise to ensure the delivery of service to the contract. This is a 12 Month Fixed Term Contract. Making Possible You will-be responsible for the management and co-ordination of FM services required by the contract which predominantly includes M&E services and building fabric maintenance activities. The role will require the organisation and management of third-party subcontractors, as and when required to support site requirements. Your mission • Ensure the effective and efficient use of all resources allocated to the management of the contracted service delivery requirements. • Preparing concise monthly reports for the client within the contractual timeframes. • Assist in the identification of employee learning and development needs to meet Company objectives. • Ensure the management of the services is carried out in accordance with contract specification. • Monitor all planned maintenance activities to ensure completion within SLA s utilising the onsite CAFM system • Manage internal and external full and temporary passes; oversee insurance, renewal, and compliance with site security protocols. • Support the helpdesk with reactive works, access coordination and task updates; ensuring KPI are achieved Support the profit and loss reporting for the contract. • Adhere to quality, environmental, safety and health management systems requirements. • Work to appropriate statutory and legislative requirements including applicable standards and codes of practice. • Ensure adherence to BAM FM polices and code of conduct. • Management of sub-contractors on site, ensuring appropriate RAMS are in place and appropriately recorded within the systems in place. • Ensure that all facilities and services are made available within the requirements of the contract specifications. • Support the delivery of projects on site by acting as the point of contact for key activities, including coordinating access, reviewing documentation, and ensuring the client is kept up to date. • Monitor and ensure training matrix remains fit for purpose and up to date at all times. • Ensure all services are operated in the most economical and efficient manner. • Monitor BAM FM Health and Safety Procedures, including the management of regular TBT s with the on site team. • Ensure safe working practices are adhered to by contractors. • Keep up to date records in accordance with legislative and BAM FM requirements. • Co-ordinate activities where multiple trades are involved, including permit to work . • Liaison with Clients Representatives at all levels. • Produce meetings notes as and when required. • Manage on call rota to ensure uninterrupted site coverage. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Ideally looking for someone with a trade based City & Guilds qualification Level II/III or equivalent. • CAFM experience. • Experience of building fabric maintenance, both with commercial and domestic buildings. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge of Health & Safety and safe working practices. • Strong customer care focus. • Good communication skills. • Proactive approach. • Able to anticipate and/or diagnose and repair faults. • Capable of completing essential paperwork in an accurate and timely manner. • Full UK Drivers licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".
Aug 01, 2026
Contractor
Building a sustainable tomorrow BAM UK & Ireland is recruiting a CAFM Facilities Administrator to join our FM segment of the business and join our team based out of East Midlands Airport. The CAFM Administrator will provide guidance, support and deputise to ensure the delivery of service to the contract. This is a 12 Month Fixed Term Contract. Making Possible You will-be responsible for the management and co-ordination of FM services required by the contract which predominantly includes M&E services and building fabric maintenance activities. The role will require the organisation and management of third-party subcontractors, as and when required to support site requirements. Your mission • Ensure the effective and efficient use of all resources allocated to the management of the contracted service delivery requirements. • Preparing concise monthly reports for the client within the contractual timeframes. • Assist in the identification of employee learning and development needs to meet Company objectives. • Ensure the management of the services is carried out in accordance with contract specification. • Monitor all planned maintenance activities to ensure completion within SLA s utilising the onsite CAFM system • Manage internal and external full and temporary passes; oversee insurance, renewal, and compliance with site security protocols. • Support the helpdesk with reactive works, access coordination and task updates; ensuring KPI are achieved Support the profit and loss reporting for the contract. • Adhere to quality, environmental, safety and health management systems requirements. • Work to appropriate statutory and legislative requirements including applicable standards and codes of practice. • Ensure adherence to BAM FM polices and code of conduct. • Management of sub-contractors on site, ensuring appropriate RAMS are in place and appropriately recorded within the systems in place. • Ensure that all facilities and services are made available within the requirements of the contract specifications. • Support the delivery of projects on site by acting as the point of contact for key activities, including coordinating access, reviewing documentation, and ensuring the client is kept up to date. • Monitor and ensure training matrix remains fit for purpose and up to date at all times. • Ensure all services are operated in the most economical and efficient manner. • Monitor BAM FM Health and Safety Procedures, including the management of regular TBT s with the on site team. • Ensure safe working practices are adhered to by contractors. • Keep up to date records in accordance with legislative and BAM FM requirements. • Co-ordinate activities where multiple trades are involved, including permit to work . • Liaison with Clients Representatives at all levels. • Produce meetings notes as and when required. • Manage on call rota to ensure uninterrupted site coverage. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Ideally looking for someone with a trade based City & Guilds qualification Level II/III or equivalent. • CAFM experience. • Experience of building fabric maintenance, both with commercial and domestic buildings. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge of Health & Safety and safe working practices. • Strong customer care focus. • Good communication skills. • Proactive approach. • Able to anticipate and/or diagnose and repair faults. • Capable of completing essential paperwork in an accurate and timely manner. • Full UK Drivers licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible".
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Aug 01, 2026
Contractor
Main Purpose of the job: To work flexibly across the planning service to provide in-depth technical and administrative support, with a primary focus on: handling, monitoring and coordinating planning service complaints (including logging, tracking, performance reporting and quality assurance of responses), coordinating and responding to Freedom of Information (FOI) and related information requests (including collation, redaction support and deadline management), finance support including income monitoring, cost recovery, debt chasing and reconciliations; producing management information and reports, o maintaining accurate records across relevant planning systems to support effective casework, complaints and information governance processes, To assist the planning service management team with their customer service activities, promotion of chargeable services and service improvement projects; such as commercialisation of chargeable services, better data collection, web site changes and self-service. Although there may be some specialisation of duties within the post, it is expected that all post holders will be able to cover any absence for post holders within their grade or respond to increases in demand for a particular service. Summary of Responsibilities and Personal Duties: 1. To manage the end-to-end administration of planning service complaints, including logging/acknowledgement, tracking deadlines, coordinating input from service areas, quality-checking draft responses and ensuring replies are issued within required timescales. 2. To coordinate and respond to FOI, EIR and related information requests for the Planning Service, including liaising with officers to gather information, maintaining a clear audit trail, supporting redaction where required, and monitoring performance against statutory deadlines. 3. To support financial administration for the Planning Service, including income monitoring, cost recovery, raising purchase orders, receipting invoices, chasing debt where appropriate, and producing regular reconciliations and management information. 4. To undertake redaction of complex and sensitive documents to support complaints handling and information requests, ensuring personal data and legally privileged information is removed in line with GDPR, relevant exemptions and Council policies prior to disclosure. 5. To provide flexible technical support to the wider Planning Service (including validation and consultation on complex planning and related applications where necessary) to help maintain service standards and performance targets. 6. To proactively monitor and report on service performance for complaints, FOI/EIR and key customer enquiries, including maintaining trackers, producing regular management reports and identifying trends and improvement actions. 7. To supervise and coach Planning Technicians in financial administration tasks (including creating suppliers, raising purchase orders, receipting invoices and maintaining records) to ensure accuracy, compliance and timely processing. 8. To utilise knowledge of planning service processes and relevant legislation/policy to investigate and resolve customer enquiries and issues. 9. To take responsibility for achieving a good outcome, ensuring communication with residents, planning professionals, Members and internal customers is clear, concise and addresses the points raised. 10. To provide administrative support to chargeable services (where applicable) and ensure associated income is recorded, monitored and reported accurately. 11. To manage, on behalf of the management team, updates to the planning services webpages and standard customer-facing information, ensuring content supports complaint reduction, clear expectations and improved customer experience. 10. To lead on the day-to-day administration of complaints and member/MP/ombudsman enquiries for the Planning Service, including logging and monitoring on the relevant system, coordinating draft responses, editing for completeness/consistency, and ensuring deadlines and service standards are met. To research and respond to FOI/EIR requests in line with statutory requirements. 11. Ensure that any improvement actions arising from complaints and feedback are prioritised and incorporated into the Planning Services improvement activities. Identify and advise managers of themes and risks, including those with potential reputational implications. 12. To work as part of a flexible team to ensure that workloads are effectively handled within required timescales, particularly for complaints, FOI/EIR and finance administration. 13. Actively participate in reviewing and implementing service improvement initiatives including process development, customer care initiatives and stakeholder projects. 14. Keep abreast of relevant planning legislation, complaints handling standards, information governance requirements (FOI/EIR/GDPR) and Council financial procedures. 12. Ensure performance targets and service objectives are met. 13. To provide on the job training and coaching to new members of the planning service and team; including planning technicians, junior planning officers and apprentices. 14. Internal contacts: These include planning officers, senior staff within own and other Directorates. 15. External contacts: Constant contact with members of the public, applicants, developers and their representatives, objectors, amenity groups, solicitors, personal search agents, plus other officers from public bodies and organisations. 16. To carry out the duties of the post with due regard to the Councils relevant codes and procedures. 17. To carry out duties with due regard to the Councils values and behaviours 18. All employees are required to participate in Appraisal and Performance Management processes and to undertake appropriate training and development, including mandatory induction training, identified to enhance their work. 19. Undertake other duties, commensurate with the grade, as may reasonably be required.
Customer Service Representative (Hybrid) Crawley, West Sussex Salary: Up to £28,500 Are you an organised, customer-focused professional who enjoys building strong relationships and keeping operations running smoothly? We're recruiting for a Customer Service Representative to join a well-established international business with a collaborative and supportive culture. The Opportunity As the primary point of contact for a portfolio of customers, you'll manage the full order lifecycle, ensuring excellent service and efficient delivery. You'll work closely with customers, suppliers, sales teams and internal stakeholders to resolve enquiries, process orders and coordinate logistics. This is a varied role offering exposure to customer service, supply chain operations, order management and commercial processes. Key Responsibilities Manage customer relationships and provide a high level of service Process and amend customer orders Handle customer enquiries and resolve issues efficiently Coordinate deliveries and shipment documentation Raise and manage supplier purchase orders Verify supplier invoices and generate customer invoices Maintain accurate data across business systems Liaise with sales and operational teams to ensure smooth order fulfilment Support wider customer service activities during peak periods and team absences About You Previous experience in a customer service role within distribution, logistics, manufacturing, supply chain or a similar environment Strong communication and problem-solving skills Excellent attention to detail and organisational ability Comfortable managing multiple priorities and deadlines Experience with ERP/CRM systems (SAP or similar advantageous) Good Microsoft Office skills Fluent written and spoken English What's on Offer? Annual discretionary bonus Hybrid working (typically 3 days in the office, 2 days from home) 35-hour working week 28 days annual leave plus public holidays Pension scheme Life assurance Employee Assistance Programme Ongoing learning and development opportunities Flexible benefits package
Aug 01, 2026
Full time
Customer Service Representative (Hybrid) Crawley, West Sussex Salary: Up to £28,500 Are you an organised, customer-focused professional who enjoys building strong relationships and keeping operations running smoothly? We're recruiting for a Customer Service Representative to join a well-established international business with a collaborative and supportive culture. The Opportunity As the primary point of contact for a portfolio of customers, you'll manage the full order lifecycle, ensuring excellent service and efficient delivery. You'll work closely with customers, suppliers, sales teams and internal stakeholders to resolve enquiries, process orders and coordinate logistics. This is a varied role offering exposure to customer service, supply chain operations, order management and commercial processes. Key Responsibilities Manage customer relationships and provide a high level of service Process and amend customer orders Handle customer enquiries and resolve issues efficiently Coordinate deliveries and shipment documentation Raise and manage supplier purchase orders Verify supplier invoices and generate customer invoices Maintain accurate data across business systems Liaise with sales and operational teams to ensure smooth order fulfilment Support wider customer service activities during peak periods and team absences About You Previous experience in a customer service role within distribution, logistics, manufacturing, supply chain or a similar environment Strong communication and problem-solving skills Excellent attention to detail and organisational ability Comfortable managing multiple priorities and deadlines Experience with ERP/CRM systems (SAP or similar advantageous) Good Microsoft Office skills Fluent written and spoken English What's on Offer? Annual discretionary bonus Hybrid working (typically 3 days in the office, 2 days from home) 35-hour working week 28 days annual leave plus public holidays Pension scheme Life assurance Employee Assistance Programme Ongoing learning and development opportunities Flexible benefits package
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Aug 01, 2026
Full time
hackajob is collaborating with Envitia to connect them with exceptional professionals for this role. Join the Growth Story at Envitia Envitia operates at the heart of the UK's most sensitive and high-profile operations. Our approach is entirely mission-focused, enabling customers to see more, decide faster, and act with confidence across complex domains. We deliver situational awareness and information advantage across C5ISR, fusing cyber, geospatial, and kinetic data into an operational picture. This transforms fragmented data into a shared understanding of the battlespace, delivering actionable insight when it matters most. Our solutions are secure-by-design, built from the ground up to protect sensitive information and ensure resilience in contested environments. We simplify complex heterogeneous data sources into a rich picture of fused intelligence, providing a digital backbone that underpins success. We operate as small teams delivering fast value, blending deep technical expertise with agile methods to deliver measurable outcomes. Every engagement focuses on capability, clarity, and confidence for those who protect the nation. A career with Envitia enables you to work with mission driven innovation. We're thrilled to announce that Envitia has been named one of the Sunday Times Top 100 Medium-Sized Companies to Work For in 2025-a prestigious recognition that highlights our commitment to creating an outstanding workplace where innovation, collaboration, and personal growth thrive. The Role As an Automation Test Engineer, you will design, develop, integrate and maintain secure software services and mission applications within classified government environments. Working as part of Agile / DevSecOps delivery teams, you will play a key role in ensuring the quality, reliability and security of complex digital solutions. You'll collaborate closely with engineers, DevOps specialists, business analysts, product stakeholders and customer representatives to deliver high-quality software and provide confidence in each release. This role is well suited to someone who combines strong technical engineering capability with a proactive approach to testing, quality assurance and continuous improvement. You'll contribute across the full delivery lifecycle, from designing effective test strategies through to supporting release assurance in secure environments. Typical responsibilities include: Designing and maintaining automated test suites using tools such as Selenium, Cypress, Playwright or similar Testing modern applications built with technologies including Java, JavaScript, React, Spring Boot, Next.js and APIs Embedding automated testing within CI/CD pipelines to support continuous delivery Supporting functional, integration, regression, system and acceptance testing activities Providing release assurance for secure mission applications and data-driven platforms Job Responsibilities Define and implement effective test strategies, plans and coverage aligned to delivery objectives Translate requirements and user stories into clear, executable test cases and scripts Develop and maintain automated test suites using tools such as Selenium, Cypress, Playwright or equivalent Embed automated testing within CI/CD pipelines to support DevSecOps delivery Support functional, integration, regression, system and acceptance testing activities Identify, manage and track defects through to resolution, working closely with development teams Provide clear test reporting, quality metrics and evidence to support release decisions Contribute to environment readiness, test data management and controlled release processes Collaborate within Agile teams, supporting sprint planning, refinement, reviews and retrospectives Promote a proactive, quality-first approach, embedding testing best practices across teams Skills Required Experience working within the UK Security & Intelligence, defence or other secure government environments Strong background in software testing, test automation and quality engineering within Agile / DevSecOps delivery environments Experience designing and executing functional, integration, regression, system and acceptance testing, including defect investigation Hands-on experience with test automation tools (e.g. Selenium, Cypress, Playwright, JUnit, pytest, Cucumber or similar), including API and UI testing Experience building and maintaining automated test frameworks, reusable test assets and managing test data Familiarity with integrating automated testing into CI/CD pipelines, alongside awareness of quality gates, release assurance and modern development practices Experience testing modern applications and services, including APIs, Java/JavaScript-based systems and cloud or containerised environments Awareness of non-functional testing approaches, including performance, resilience, accessibility and security testing Experience producing test evidence and assurance artefacts suitable for controlled or regulated environments Security Clearance Requirements The successful candidate must hold a current high level security clearance. Location It is anticipated the role will require up to 80% (4d/wk) onsite working at client locations - Cheltenham, London, Manchester (based on project requirements). What it's like to work at Envitia At Envitia, we believe that our greatest asset is our talented and dedicated team. We are committed to fostering a work environment where every employee feels valued, supported, and motivated to excel. As part of this commitment, we offer a comprehensive range of benefits designed to enhance both your professional and personal well-being. Annual Leave: 25 days plus your birthday off. You will have the ability to buy and sell 5 days holiday to work around your needs. Private Healthcare Coverage: Our health plan is tailored to meet the diverse needs of our employees with additional levels for family if required. Training & Skills Development: Stay ahead in your career with ongoing training opportunities and skill development initiatives tailored to your evolving needs. Fitness Reimbursement: We encourage an active lifestyle. Our fitness reimbursement program helps you stay fit by covering a portion of your gym memberships or fitness-related expenses. Life Assurance: Gain peace of mind with extensive life insurance coverage that ensures financial protection for you and your loved ones. Pension Contribution: Plan for your future with our pension options. We provide resources and support to help you build a secure financial foundation. Perkbox Subscription: Enjoy exclusive discounts on a variety of products and services. From technology to entertainment, we've partnered with various businesses to bring you special perks. Internal Reward Schemes: Be rewarded for your exceptional contributions through our employee recognition initiatives that celebrate your achievements. Community Engagement & Volunteer Opportunities: Contribute to meaningful causes with company-sponsored volunteer programs, fostering a sense of community and social responsibility. Inclusion at Envitia At Envitia, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life. We believe that our strength lies in our differences, and we are dedicated to fostering a workplace where everyone feels valued, respected, and empowered. We encourage applications from people of all abilities, ages, genders, sexual orientations, races, ethnicities, and religions. We strive to support a culture of inclusion, accessibility, and work-life balance. If you require any accommodations during the application or interview process, please let us know.
Location: Glasgow/Northampton/Manchester/London Hybrid: 3 days a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 01, 2026
Full time
Location: Glasgow/Northampton/Manchester/London Hybrid: 3 days a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Location: London Hybrid: 3 day a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
Aug 01, 2026
Full time
Location: London Hybrid: 3 day a week in office Length: 6 months PAYE only About Workforce Change & Restructuring: Employee Relations Workforce Change & Restructuring ('ER WFC&R') manages the global change and restructuring portfolios across all employing entities; supporting the shaping of the workforce to meet long-term objectives and achieve optimum business performance, optimise costs and comply with legal and regulatory obligations. Our vision is to become a more simple, efficient and insightful best in class Workforce Change & Restructuring service whilst keeping the bank safe Overall purpose of the role: The role holder will support the Workforce Change and Restructuring delivery model pan Barclays and will be allocated projects across the entities. The role holder will be required to drive and support allocated change programmes. Support and drive the HR workstream for change programmes such as restructuring, LEE transfers, outsourcing, in sourcing, new site set up, pan entity and across our global locations leveraging in country HRBP, ER and other specialist HR functions as required. Key Accountabilities: The role holder will be responsible for the following key deliverables in Employee Relations: Project Initiation Due Diligence Consultation Implementation Communication Plan Governance and Risk COE Key Skills: Strong/numerous examples of Workforce Change / Restructuring (must be shown throughout your CV) Experience in handling/liaising with/managing Unions & Union representatives or conducting WFC in a heavily unionised environments Experience of leading Union/works council consultations Employee/Workforce Consultations and/or Redundancies experience Experience working on Tupe projects/programmes Experience of leading large scale/multiple change programmes Experience of delivering change programmes outside the UK A good understanding of current employment legislation Project management, change management and stakeholder management skills Experience of working in a highly matrixed organisation Solid appreciation of the importance of recognising cultural and geographic sensitivities Excellent analytical and data skills; be confident around data Excel to an intermediate level, and so experienced in merging sheets, data management, pivot tables, vlookups, and handling large amounts of data in Excel, and preferably able to use formulas to do quality checking of data Essential Experience: Technical - consultancy, unions, redundancy and relevant legal requirements Project Management skills Show in your CV how you structure and run a program, and track everything. MS Excel - experienced in merging sheets, data management, data manipulation, pivot tables, vlookups, and handling large amounts of data in Excel About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Your Benefits As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
The Opportunity A well-established and growing supplier and installer of specialist building products to the UK residential construction sector is seeking an experienced Commercial Manager to lead a key commercial division. This senior leadership role offers the opportunity to influence business strategy, strengthen customer relationships, drive new business growth, and oversee critical commercial functions including estimating, order processing, and technical support. Working closely with the senior leadership team, you will play a pivotal role in ensuring projects are competitively tendered, commercially successful, and delivered in line with customer expectations. Key Responsibilities Develop and maintain strong relationships with key residential developer and contractor clients. Identify, pursue, and secure new business opportunities within existing and prospective accounts. Lead and develop the estimating function, ensuring accurate and timely tender submissions. Oversee the order processing team, ensuring efficient project handover from quotation through to contract delivery. Manage technical support teams to ensure product specifications and compliance requirements are met. Take ownership of pricing strategies, commercial negotiations, and profitability across the division. Collaborate with operational and senior management teams to support business objectives and growth plans. Monitor market trends, competitor activity, and future project opportunities. Attend client meetings, site visits, and industry events as a professional representative of the business. Drive continuous improvement across commercial processes, systems, and team performance. Candidate Profile The successful candidate will be a commercially focused leader with experience within the construction products, building materials, glazing, fenestration, or related sectors. Essential Experience Proven commercial, sales, account management, or business development experience within the construction industry. Strong background managing customer relationships and developing business opportunities. Experience leading and developing commercial or operational teams. Demonstrable success in pricing, negotiation, and margin management. Excellent communication, relationship-building, and stakeholder management skills. Strong organisational and planning abilities with the capacity to manage multiple priorities. Commercially astute with a proactive and solutions-focused approach. Desirable Experience Experience working with residential housebuilders, developers, or main contractors. Knowledge of windows, doors, glazing, façades, or wider building envelope products. Understanding of estimating, technical support, and project delivery processes within a manufacturing or construction environment. What's on Offer Competitive salary package dependent on experience. Company vehicle or car allowance. Performance-related bonus scheme. Senior leadership role with significant autonomy and influence. Opportunity to join a growing and successful business with a strong market reputation. Supportive and collaborative working environment. Clear opportunity to make a tangible impact on future business growth. For a confidential discussion and further information, please get in touch.
Aug 01, 2026
Full time
The Opportunity A well-established and growing supplier and installer of specialist building products to the UK residential construction sector is seeking an experienced Commercial Manager to lead a key commercial division. This senior leadership role offers the opportunity to influence business strategy, strengthen customer relationships, drive new business growth, and oversee critical commercial functions including estimating, order processing, and technical support. Working closely with the senior leadership team, you will play a pivotal role in ensuring projects are competitively tendered, commercially successful, and delivered in line with customer expectations. Key Responsibilities Develop and maintain strong relationships with key residential developer and contractor clients. Identify, pursue, and secure new business opportunities within existing and prospective accounts. Lead and develop the estimating function, ensuring accurate and timely tender submissions. Oversee the order processing team, ensuring efficient project handover from quotation through to contract delivery. Manage technical support teams to ensure product specifications and compliance requirements are met. Take ownership of pricing strategies, commercial negotiations, and profitability across the division. Collaborate with operational and senior management teams to support business objectives and growth plans. Monitor market trends, competitor activity, and future project opportunities. Attend client meetings, site visits, and industry events as a professional representative of the business. Drive continuous improvement across commercial processes, systems, and team performance. Candidate Profile The successful candidate will be a commercially focused leader with experience within the construction products, building materials, glazing, fenestration, or related sectors. Essential Experience Proven commercial, sales, account management, or business development experience within the construction industry. Strong background managing customer relationships and developing business opportunities. Experience leading and developing commercial or operational teams. Demonstrable success in pricing, negotiation, and margin management. Excellent communication, relationship-building, and stakeholder management skills. Strong organisational and planning abilities with the capacity to manage multiple priorities. Commercially astute with a proactive and solutions-focused approach. Desirable Experience Experience working with residential housebuilders, developers, or main contractors. Knowledge of windows, doors, glazing, façades, or wider building envelope products. Understanding of estimating, technical support, and project delivery processes within a manufacturing or construction environment. What's on Offer Competitive salary package dependent on experience. Company vehicle or car allowance. Performance-related bonus scheme. Senior leadership role with significant autonomy and influence. Opportunity to join a growing and successful business with a strong market reputation. Supportive and collaborative working environment. Clear opportunity to make a tangible impact on future business growth. For a confidential discussion and further information, please get in touch.
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Aug 01, 2026
Full time
Job Title: Customer Service Claims Handler Location: Liverpool Salary: 26,938 - 30,916 per annum, Plus up to 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays What you will be doing: In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding To work as a team to proactively manage a portfolio of customer repair claims through to settlement To ensure that complete and thorough indemnity investigations are carried out on all claims Work closely with suppliers to fulfil customers' needs during their claims journey Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect Accurate payment to our customers and their representatives regarding claims settlement Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply: We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.
Positive Employment is currently recruiting for a Social Media Officer for our client, a local government organisation based in Ellesmere Port. The successful post holder will deliver high-quality, engaging social media content that supports the Combined Authority's priorities and prepares the organisation for the arrival of its first Mayor in 2027. Support the Digital Content Manager in implementing the CA's digital content strategy and delivery plan, ensuring social content is accessible, inclusive, insight-driven and aligned with the wider communications and news agenda. Work confidently with colleagues across councils and partner organisations to ensure coordinated messaging and effective digital engagement. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is fully agile working with travel between sites across Cheshire East, West & Warrington. Duties and Responsibilities but not limited to: Create, schedule and publish engaging content across all Combined Authority social media channels, ensuring accuracy, accessibility and brand consistency. Produce high-quality social media content, including graphics, short-form videos, animations, stories and platform-specific content tailored to different audiences. Monitor social media channels, responding to comments, messages and interactions appropriately while escalating issues where necessary. Work collaboratively with communications teams across constituent councils and partner organisations to ensure coordinated messaging and aligned digital communications. Develop and deliver accessible and engaging social media content to support statutory consultations and encourage public participation. Monitor social media performance using analytics tools, identifying trends and recommending improvements to maximise engagement and reach. Support the delivery of digital campaigns, including paid social media activity where required. Provide responsive social media support during breaking news, incidents and reputational issues, working closely with the Digital Content Manager and Head of News. Ensure all social media content is inclusive, accessible and representative of the diverse communities across the region. Contribute to the forward planning of digital content, maintaining an organised schedule of upcoming campaigns and social media activity. Ensure all content reflects the Combined Authority's tone of voice, brand identity and organisational values. Maintain political neutrality and ensure all social media activity complies with relevant legislation, governance requirements and pre-election restrictions. Personal Requirements: Experience delivering social media content within a professional, customer-facing organisation. Strong understanding of social media platforms, audience behaviour, algorithms and current digital trends. Ability to create engaging, accessible content tailored to a range of audiences and communities. Experience supporting statutory consultations or public engagement activities. Experience working collaboratively with colleagues across multiple organisations, including local authorities and partner organisations. Skilled in producing graphics, short-form video and other multimedia content. Strong organisational skills with the ability to manage multiple priorities and deadlines. Proactive, pragmatic and self-motivated approach to managing workload. Ability to work at pace and respond effectively to emerging issues. Commitment to inclusive and accessible communication. Experience using social media analytics tools such as Meta Business Suite, Hootsuite or Sprout to evaluate and improve content performance. Ability to work effectively within a politically restricted environment, demonstrating sound judgement and professionalism. Experience working within local government, devolution or mayoral organisations. Experience supporting digital campaigns, including paid social media activity. Basic understanding of behavioural insights and audience segmentation. Experience using web content management systems or undertaking basic website updates. Working Hours: 36 hours per week, Monday to Friday. Pay: £23.97 per hour. Please note this role is within the scope of IR35.
Aug 01, 2026
Seasonal
Positive Employment is currently recruiting for a Social Media Officer for our client, a local government organisation based in Ellesmere Port. The successful post holder will deliver high-quality, engaging social media content that supports the Combined Authority's priorities and prepares the organisation for the arrival of its first Mayor in 2027. Support the Digital Content Manager in implementing the CA's digital content strategy and delivery plan, ensuring social content is accessible, inclusive, insight-driven and aligned with the wider communications and news agenda. Work confidently with colleagues across councils and partner organisations to ensure coordinated messaging and effective digital engagement. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is fully agile working with travel between sites across Cheshire East, West & Warrington. Duties and Responsibilities but not limited to: Create, schedule and publish engaging content across all Combined Authority social media channels, ensuring accuracy, accessibility and brand consistency. Produce high-quality social media content, including graphics, short-form videos, animations, stories and platform-specific content tailored to different audiences. Monitor social media channels, responding to comments, messages and interactions appropriately while escalating issues where necessary. Work collaboratively with communications teams across constituent councils and partner organisations to ensure coordinated messaging and aligned digital communications. Develop and deliver accessible and engaging social media content to support statutory consultations and encourage public participation. Monitor social media performance using analytics tools, identifying trends and recommending improvements to maximise engagement and reach. Support the delivery of digital campaigns, including paid social media activity where required. Provide responsive social media support during breaking news, incidents and reputational issues, working closely with the Digital Content Manager and Head of News. Ensure all social media content is inclusive, accessible and representative of the diverse communities across the region. Contribute to the forward planning of digital content, maintaining an organised schedule of upcoming campaigns and social media activity. Ensure all content reflects the Combined Authority's tone of voice, brand identity and organisational values. Maintain political neutrality and ensure all social media activity complies with relevant legislation, governance requirements and pre-election restrictions. Personal Requirements: Experience delivering social media content within a professional, customer-facing organisation. Strong understanding of social media platforms, audience behaviour, algorithms and current digital trends. Ability to create engaging, accessible content tailored to a range of audiences and communities. Experience supporting statutory consultations or public engagement activities. Experience working collaboratively with colleagues across multiple organisations, including local authorities and partner organisations. Skilled in producing graphics, short-form video and other multimedia content. Strong organisational skills with the ability to manage multiple priorities and deadlines. Proactive, pragmatic and self-motivated approach to managing workload. Ability to work at pace and respond effectively to emerging issues. Commitment to inclusive and accessible communication. Experience using social media analytics tools such as Meta Business Suite, Hootsuite or Sprout to evaluate and improve content performance. Ability to work effectively within a politically restricted environment, demonstrating sound judgement and professionalism. Experience working within local government, devolution or mayoral organisations. Experience supporting digital campaigns, including paid social media activity. Basic understanding of behavioural insights and audience segmentation. Experience using web content management systems or undertaking basic website updates. Working Hours: 36 hours per week, Monday to Friday. Pay: £23.97 per hour. Please note this role is within the scope of IR35.
Sales/Supply Representative Starting salary: 26,000 - 28,500 dependant on experience Location: Central Sutton Hybrid 4/1 (4 days in the office and 1 at home) Travel Bonus (non-contractual) - If you drive: Paid parking pass or if you don't drive: Annual travel allowance of 500 (paid monthly 41.67) Looking for Your Next Step in Customer Service? Do you have experience working in a fast-paced customer service environment? Are you passionate about delivering outstanding support and building lasting relationships? Your key responsibilities will include: Liaising with customers on all enquiries Receiving orders via telephone and email Order processing Preparing quotes in line with guide pricing Ensuring orders are delivered on time and advising customers on any potential delays Providing support to the Sales team Investigating and resolving invoice queries and liaise with accounts to ensure that no invoices are outstanding Other ad hoc duties Ideal candidate will have: Exceptional Communication Skills Resilience and Multitasking Ability Proactive and Positive Attitude Strong Team Ethic High Numerical Competence Solid IT Proficiency Educational Background - A minimum of GCSE (or equivalent) grade C or grade 4/5 in Maths and English is required. Great company benefits to name a few : Generous discretionary annual bonus scheme, 25 days holiday + bank holidays, additional leave including birthdays, moving home, Generous pension, refreshments provided ie fresh fruit, onsite yoga and physiotherapy plus company wide social events. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 01, 2026
Full time
Sales/Supply Representative Starting salary: 26,000 - 28,500 dependant on experience Location: Central Sutton Hybrid 4/1 (4 days in the office and 1 at home) Travel Bonus (non-contractual) - If you drive: Paid parking pass or if you don't drive: Annual travel allowance of 500 (paid monthly 41.67) Looking for Your Next Step in Customer Service? Do you have experience working in a fast-paced customer service environment? Are you passionate about delivering outstanding support and building lasting relationships? Your key responsibilities will include: Liaising with customers on all enquiries Receiving orders via telephone and email Order processing Preparing quotes in line with guide pricing Ensuring orders are delivered on time and advising customers on any potential delays Providing support to the Sales team Investigating and resolving invoice queries and liaise with accounts to ensure that no invoices are outstanding Other ad hoc duties Ideal candidate will have: Exceptional Communication Skills Resilience and Multitasking Ability Proactive and Positive Attitude Strong Team Ethic High Numerical Competence Solid IT Proficiency Educational Background - A minimum of GCSE (or equivalent) grade C or grade 4/5 in Maths and English is required. Great company benefits to name a few : Generous discretionary annual bonus scheme, 25 days holiday + bank holidays, additional leave including birthdays, moving home, Generous pension, refreshments provided ie fresh fruit, onsite yoga and physiotherapy plus company wide social events. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. What We're looking for: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best. Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies. Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay! Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better. Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up. A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.
Jul 31, 2026
Full time
Job Title: Customer Service Representative Location: Liverpool - Mersey Chambers with Hybrid Working Salary: 26,938 - 28,609 plus up to 2,000 performance-related bonus Job Type: Permanent, Full Time Working hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patterns Early Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pm Late Shift: 10:00am - 18:30pm An Exciting Opportunity to Kickstart Your Career in Insurance! Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it's your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We're looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey! What You'll Be Doing: Crushing Your Goals & KPIs: Every day, you'll have the chance to hit exciting targets and make a real impact on our team's success. As you grow and improve, so will your salary! Achieving Quality Excellence: Delivering fantastic service will be your superpower. You'll shine in call audits and always strive to meet our high-quality standards. Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You'll turn difficult situations around with your patience, empathy, and problem-solving skills. Handling Policy Queries & Changes: You'll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies. Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you'll go above and beyond to make their experience amazing. Being a Brand Ambassador: You'll proudly represent our brand and values, creating an exceptional experience for everyone you interact with. What We're looking for: Motivation & Drive: You're passionate about providing exceptional service, tackling challenges head-on, and continuously improving. Strong Communication Skills: You'll be on the phone and webchat - and you're great at explaining things clearly and making customers feel heard and valued. Empathy & Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care. Goal-Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best. Attention to Detail: Accuracy matters - and you've got an eye for it when it comes to managing insurance policies. Why This Opportunity is So Exciting: Career Growth with Pay Increases: Start with us and watch your career take off! With full training provided, you'll gain valuable skills and experience that will set you up for long-term success. Plus, as your experience grows, so does your pay! Join an Amazing Team: You won't just be another employee - you'll be part of a team that's supportive, friendly, and always pushing each other to be better. Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, there's always a chance to level up. A Fun and Dynamic Environment: This isn't your average job. With a positive, high-energy vibe, we make work enjoyable while achieving great things together. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more A Few Things to Know Before You Apply: Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Assistant, Customer Service Executive may also be considered for this role.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jul 31, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Jul 31, 2026
Seasonal
Temporary Community Incident & Support Advisor - Immediate start Temporary Contract immediate start Mansfield - fully office based 15.50p.h. TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors . This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations. You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency. The Role of Temporary Community Incident & Support Advisor As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately. No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure. Duties will include: Acting as the first point of contact for resident enquiries Handling telephone calls and email correspondence Recording accurate information on internal systems Assessing enquiries and escalating urgent issues where appropriate Providing reassurance and support to vulnerable or distressed customers Keeping residents updated throughout the incident process Working closely with internal teams to ensure a coordinated response Managing shared inboxes and responding within agreed service levels Logging complaints, compliments and customer feedback Maintaining confidentiality and handling sensitive information appropriately For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have: Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times Previous customer service or contact centre experience Excellent communication skills, both written and verbal Strong listening and problem-solving abilities A calm, empathetic and professional manner The ability to prioritise a busy workload Good IT skills including Microsoft Office Experience dealing with difficult or sensitive situations would be advantageous Confidence working both independently and as part of a team What's on Offer? Immediate start available Supportive and friendly team environment Meaningful role making a real difference within local communities Opportunity to gain valuable public sector experience If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you. Apply today with your CV, and one of our consultants will be in touch. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion. Additional Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Jul 31, 2026
Full time
Job Title: Renewals & Customer Service Representative Location: Formby Salary: 13,289.41 plus up to 2,000 performance related bonus per annum Job Type: Part Time, Permanent Working Hours: 18.5 hours per week Monday - Tuesday 09:00am - 17:30pm, Saturdays 09:00am - 12:30pm The Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Taxi Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What You'll Be Doing Reviewing an allocated renewal invite list. Invite policies compliantly. Check policy data accuracy. Ensure client records are updated appropriately. Review a fair analysis of the market. Handling Inbound & Outbound Calls. Renew Policies motor policies compliantly. Auto Renew motor policies compliantly. Sell Added Value Products Compliantly. Respond to Customer Renewal Queries. What We're Looking For: Excellent IT and data entry skills. Good standard of numeracy and literacy. Ability to communicate well. Great attention to detail. Excellent administration skills. Previous sales or customer service experience. Insurance experience is preferable but not essential as full training will be provided. Excellent customer service skills, incorporating a confident and pleasant phone manner. Good organisational skills and ability to prioritise own workload effectively. Target driven. Proficient computer skills including Microsoft Excel, word and Outlook. Highly self-motivated. Pro-active thinker, able to solve problems independently as they arise. Ability to communicate well at all levels both verbally and in writing. Polite and professional. Work to targets/KPI. Team Player. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Insurance Renewals Specialist, Insurance Renewals Representative, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Customer Service Representative may also be considered for this role.
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Jul 31, 2026
Seasonal
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Sales Representative - Capital Equipment (Ideally based along M62 corridor or NE England) Our client is a firmly established and privately owned manufacturer and supplier of waste and truck chassis equipment. To support their continued growth in the Central / North England and Scottish territories, they are seeking a home-based Sales Representative to continue the successful management of existing customer and develop new relationships. This role requires a self-motivated individual who is confident working independently and thrives in a field-based environment. Key Responsibilities: Sell capital equipment solutions to customers within the waste industry, recycling sector, and established truck dealer networks. Conduct high volumes of cold calls and site visits in all weather conditions to generate new leads and secure sales. Build and maintain strong relationships with customers, dealers, and industry partners. Manage the full sales cycle, from prospecting and demonstrations to negotiation and closing. Maintain a disciplined approach to territory management, reporting, and follow-up activities. Work independently to meet and exceed sales targets while representing the company with professionalism and integrity. Requirements: Proven experience selling capital equipment or similar high-value products (skip loaders, truck chassis, compactors etc ) Strong understanding of the waste industry and/or truck dealer network. Comfortable with extensive cold calling and regular fieldwork outdoors. Highly disciplined, organised, and self-motivated. Ability to work effectively alone with minimal supervision. Excellent communication and relationship-building skills. In general, the sales activity is targeted on territory growth. Reporting to the National Sales Manager, you will need to be self-sufficient and not require micro management. Ideally based along the M62 corridor or the NE of England, this position comes with a strong basic salary, car/car allowance and an uncapped commission structure. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jul 31, 2026
Full time
Sales Representative - Capital Equipment (Ideally based along M62 corridor or NE England) Our client is a firmly established and privately owned manufacturer and supplier of waste and truck chassis equipment. To support their continued growth in the Central / North England and Scottish territories, they are seeking a home-based Sales Representative to continue the successful management of existing customer and develop new relationships. This role requires a self-motivated individual who is confident working independently and thrives in a field-based environment. Key Responsibilities: Sell capital equipment solutions to customers within the waste industry, recycling sector, and established truck dealer networks. Conduct high volumes of cold calls and site visits in all weather conditions to generate new leads and secure sales. Build and maintain strong relationships with customers, dealers, and industry partners. Manage the full sales cycle, from prospecting and demonstrations to negotiation and closing. Maintain a disciplined approach to territory management, reporting, and follow-up activities. Work independently to meet and exceed sales targets while representing the company with professionalism and integrity. Requirements: Proven experience selling capital equipment or similar high-value products (skip loaders, truck chassis, compactors etc ) Strong understanding of the waste industry and/or truck dealer network. Comfortable with extensive cold calling and regular fieldwork outdoors. Highly disciplined, organised, and self-motivated. Ability to work effectively alone with minimal supervision. Excellent communication and relationship-building skills. In general, the sales activity is targeted on territory growth. Reporting to the National Sales Manager, you will need to be self-sufficient and not require micro management. Ideally based along the M62 corridor or the NE of England, this position comes with a strong basic salary, car/car allowance and an uncapped commission structure. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
