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As a programme manager, you will support the delivery of complex healthcare transformation and data improvement programmes, providing expertise across project delivery, business analysis, programme support, stakeholder engagement and organisational change. Client Details Working as part of a specialist consultancy team, you will help NHS organisations deliver critical data Improvement, Digital Transformation, Service Redesign and Change Programmes Description Project Managers Programme Managers Business Analysts Transformation Specialists Interim / Contract Opportunities UK Wide / Hybrid Working / Band 6 Are you passionate about improving patient outcomes through transformation and service improvement? We are seeking experienced NHS-focused Project Managers, Programme Managers, Business Analysts and Transformation Professionals to support a portfolio of high-profile NHS and healthcare transformation initiatives. Working as part of a specialist consultancy team, you will help NHS organisations deliver critical Data Improvement, Digital Transformation, Service Redesign and Change Programmes, ensuring the effective use of information, analytics and agile delivery approaches to improve operational performance and patient care. This is an exciting opportunity for experienced NHS professionals seeking varied and impactful assignments, working alongside senior healthcare leaders and multidisciplinary delivery teams. Profile A successful Project Manager should have: Experience managing technology projects in a structured environment. Strong organisational and problem-solving skills. The ability to work collaboratively with diverse teams. Clear and effective communication skills. Familiarity with project management tools and methodologies. NHS Experience Job Offer Competitive rate: Band 6 Interim Position - 6 months - Starting September Remote with ad hoc travel . If you're interested in this role, apply now.

hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new Senior Business Analyst , you'll have a major impact on helping us achieve our goal. You'll be part of the team that defines and owns the requirements for our e-commerce platform, back-office systems, and mobile apps, enabling and Jet2holidays to stay ahead in the market. As our Senior Business Analyst , you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Access to a generous discretionary profit share scheme Colleague discounts on flights and Jet2holidays packages What you'll be doing: Own and refine requirements by capturing them as clear, testable user stories and defining acceptance criteria aligned with industry best practices. Collaborate closely with delivery teams and business stakeholders to ensure shared understanding of scope and outcomes, using agile ceremonies such as '3-amigos' and 'Refinement' sessions. Model business processes and solutions through workflows, user journey maps, and other visual artefacts to demonstrate as-is and to-be solutions. Build and maintain subject matter expertise by developing a deep understanding of our products, systems, and business processes, enabling you to provide informed guidance and support to teams. Understand and document any areas of risk, dependencies, or compliance impacts. Work hand in hand with across different internal departments to understand the needs of the business and document how our systems are used. Coach, mentor, and line manage Business Analysts, supporting their professional growth and day-to-day development. Take an active role in shaping the BA community, contributing to best practices, knowledge sharing, and continuous improvement initiatives. Support Lead BAs with complex analysis, providing expertise and insight to tackle challenging business problems and system interactions. What you'll have: You'll have extensive experience working as a business analyst, ideally in an agile or scaled environment. You'll have experience working alongside a development team. You'll have familiarity with an array of backlog management tools. You'll be personable, proactive and inquisitive with an analytical mind, strong communication skills, and great stakeholder management skills. You'll have experience in working in a fast-paced environment, managing competing workloads, and prioritising appropriately. You'll have experience in coaching, mentoring and developing more junior colleagues. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holiday s, your potential has no limits. Apply today and let your career take flight!

Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership: Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change. People Leadership & Team Development: Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring, training and succession planning. Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies. Delivery & Change Ownership: Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance. Oversee delivery risks, RAID management and cross-functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go-live. Business Systems Management: Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records. Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations. Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership: Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership: Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost-effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, Business Management or related field. Strong evidence of leadership in technology delivery, business systems or change management. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise-scale change functions.

Senior Reward Analyst We're partnering with a well-known business on the search for a Senior Reward Analyst to join their People team. Reporting into the Reward & Benefits Manager, this role will play a key part in supporting upcoming pay and bonus activity, working closely with People Partners and wider group teams click apply for full job details

hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change-related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk-up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self-service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high-performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Business Analyst - Senior Consultant Team: Business Analysis Location: Hybrid - Edinburgh, Glasgow, Newcastle, Leeds, Manchester, Birmingham, Bristol, or London Commitment: Permanent - Employee Want to solve impactful problems? Are you looking to make a positive impact in your work? Do you want to work in an environment where you can grow, while solving problems to help improve government, healthcare and private sector services? If so, Opencast could be the place for you. We're a growing technology consultancy that creates user-centred solutions with purpose. The role As a Business Analyst (Senior Consultant) , you'll bring a depth of experience and expertise from working in large, complex organisations. You'll collaborate in multi-disciplinary teams with product managers, software developers, user researchers, designers and other specialists to tackle interesting problems and deliver meaningful solutions for clients. You'll build strong relationships with client stakeholders, understanding their needs and translating them into clear, actionable requirements. You'll also ensure that all work meets Opencast's high standards , including quality, environmental and information security policies, as well as any applicable client requirements and standards. Requirements This role involves weekly on-site working . Applicants should be able to travel, as part of their normal daily commute, to client sites in one of the following locations: Newcastle, Leeds, or Manchester. As attendance at these sites is a routine part of the role's working pattern and involves frequent local travel, travel expenses are not covered. Due to the nature of this role, you must either hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process. SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants are expected to have lived in the UK for at least five consecutive years prior to application to allow the appropriate background checks to be completed. Nationality and immigration status may also be considered as part of the vetting process. If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying. Essential experience To succeed in this role, you'll need experience as a Business Analyst and be able to demonstrate with tangible examples that you can: • Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes, and systems; analyse root causes, define problems, evaluate options, and make recommendations aligned with strategic goals. • Elicit, analyse, and validate business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis. • Define epics, features, user stories, acceptance criteria, and non-functional requirements; maintain traceability and facilitate prioritisation. • Use business modelling, process improvement, and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation. • Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus, and adapting messages to different audiences. • Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way. • Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans, and outcomes to ensure solutions meet requirements. • Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations. • Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively. • Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders. • Worked on major transformation programmes and/or across multiple project workstreams. • Line managing, coaching or mentored junior business analysts, supporting their development and delegating work effectively. • Building meaningful, long-term relationships with senior client and third-party stakeholders, managing competing interests and priorities. With a significant proportion of our client base in the public sector, we are particularly interested in candidates with experience working in central or local government and/or the NHS. Experience working to the GOV.UK Service Standards , including passing service standard assessments at different stages is highly desirable . If you have this experience, please demonstrate this on your CV to discuss at interview. Essential consulting skills In addition to business analysis skills, there are essential core skills you'll need to be an Opencast consultant. You'll need to demonstrate how you: • Contribute to improving ways of working and driving continuous improvements within your teams. • Share knowledge and best practice with fellow business analysts and other disciplines, including proactively engaging in client and Opencast communities of practice. • Positively challenge decisions or solutions you don't agree with, striving for the best client outcomes. • Create lasting value in the projects you work on, ensuring a user-centric, sustainable approach. • Engage with Opencast in a meaningful way, supporting the growth of your practice and wider capability. • Support Opencasts growth plans, by providing case studies and updates into the relevant forums of your project work. • Support other team members to help them overcome their own challenges, providing coaching and/or mentoring support. • Proactively pursue feedback to improve your own work and behaviours and driving a culture of continuous improvement in your team. • Contribute to the commercial needs of Opencast, including supporting new business pursuits with business analysis knowledge. During the interview process, we'll ask questions to explore your experience across these areas. Salary Consultant salary range: £60,000 - £65,000 per annum What we offer A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You'll also benefit from flexible working hours (aligned to client commitments), 25 days' holiday, and access to 3 annual "life happens" days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on-site attendance across our HQ, hub offices, client sites and home. Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview An Initial Chat with a member of our Talent Team Your CV will be reviewed by one of our Interviewers 1 hour with our technical and values interviewers We will share feedback following the interview, if successful, we will progress to an Offer Interviews will be conducted via Microsoft Teams. We're happy to make adjustments to support your needs.

Annual salary: up to £43,000.00 Performance Analyst Location: Basingstoke Salary: £43,000 per annum Full time, 37.5 hours per week, Monday to Friday, 8.30am - 5pm. We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: We are seeking a highly organised and analytical Performance Analyst to join our team in Basingstoke. This is an excellent opportunity for an individual with strong reporting and data analysis skills who enjoys turning complex information into meaningful insights that support operational performance and business objectives. In this role, you will be responsible for producing reports, analysing performance data, supporting client reporting requirements and responding to ad hoc information requests. You will work closely with operational teams and colleagues across the business to provide valuable insight, identify trends and support continuous improvement initiatives. As a Performance Analyst, you will provide analysis and reporting solutions for operational teams using a range of reporting tools and systems. You will act as a key link between operational management and IT development teams, ensuring business requirements are translated into effective reporting and technology solutions. Key responsibilities include: Specification and delivery of regular and ad hoc reporting to clients and senior managers Analyse business requirements and propose effective business solutions Support business process reviews, data management and system improvements Act as the interface between operational teams, clients and IT developers Produce intelligent analysis of performance indicators, trends and observations Support continuous improvement initiatives through data-led insight Collaborate with operational teams to optimise IT support and reporting capability Build and maintain effective relationships with clients, partners and suppliers Support development and service desk teams with issue resolution Undertake ad hoc projects and provide support across wider teams when required Role Criteria: Excellent communication skills Strong Excel skills and experience working with data and reporting tools Proven reporting and analytical skills Experience working within an office-based environment Background within the property or housing sector Ability to identify trends and provide meaningful business insight Approach work with initiative and a proactive problem-solving mindset Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Access to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

Senior Asbestos Consultant Essex Circa 45,000 + Excellent Benefits Experienced Asbestos Consultant or Senior Asbestos Analyst? Looking to take the next step into a leadership role? We're working with a successful, UKAS-accredited Asbestos Management Consultancy that's looking to appoint an experienced Senior Asbestos Consultant to strengthen its technical team. This is an excellent opportunity for someone with a strong analytical background who's looking to take on a more influential role, providing technical assistance and guidance across the business whilst mentoring colleagues and helping to maintain the highest technical standards. The Role Working closely with senior management, you'll provide technical assistance and guidance to consultants, analysts and Project Managers, supporting the delivery of projects and ensuring compliance with UKAS standards and current HSG guidance. Key Responsibilities Provide technical assistance and guidance across the asbestos division. Support consultants, analysts and Project Managers on complex projects. Review technical reports and maintain UKAS, HSG248 and HSG264 compliance. Mentor and support the development of surveyors and analysts. Carry out technical audits and support quality assurance. Promote best practice and continuous improvement across the business. About You We're looking for an experienced asbestos professional with a strong analytical background and a passion for maintaining high technical standards. Ideally, you'll have: BOHS P402, P403 and P404 qualifications (P405 would be advantageous). Extensive experience in air fibre monitoring (AFM) and four-stage clearances. P402 surveying experience, including asbestos management and refurbishment & demolition surveys. Excellent knowledge of UKAS requirements, HSG248 and HSG264. Previous experience mentoring or providing technical guidance to colleagues. Full UK driving licence. What's on Offer Salary of 45,000, with some flexibility for the right person. Company vehicle and fuel card. 25 days' holiday plus bank holidays. Enhanced company pension and company sick pay. Ongoing training and career development. Opportunity to join a respected consultancy where your ideas are listened to and genuinely valued. If you're an experienced Senior Asbestos Analyst, Senior Asbestos Consultant or Technical Consultant looking for your next challenge, we'd love to hear from you! For a confidential discussion, please get in touch with Angelina at Golden Fox Recruitment.

Role:- Commercial Account Manager Location: Midlands/South (Hybrid working and travel to client sites as required) Salary: 38,251.20 - 43,534.40 per annum (dependent on experience, qualifications and competencies) Job Type: Full-time 40 hours per week About Us Bradley Environmental Consultants is one of the UK's leading environmental compliance consultancies. Established for over 34 years, we provide nationwide specialist services across asbestos, water hygiene, legionella, occupational hygiene, health & safety and training. Our reputation is built on technical excellence, exceptional customer service and investing in our people. Due to continued growth and an expanding national client portfolio, we're looking for an experienced and motivated Commercial Account Manager to join our Technical Team. This is an exciting opportunity to take ownership of our commercial client accounts, leading operational delivery while building strong client relationships across a diverse portfolio. The Role As Commercial Account Manager, you will be the operational lead for a portfolio of commercial client accounts, ensuring asbestos surveys, air monitoring, reinspections and consultancy services are delivered safely, efficiently and to the highest standards. Working closely with the Operations Manager, you'll oversee the day-to-day delivery of services, managing a team of Technical Administrators responsible for scheduling alongside a dedicated team of Asbestos Surveyors and Analysts. You'll play a key role in resource planning, operational performance, client satisfaction and the continued growth of our commercial accounts. This is an excellent opportunity for an experienced operational manager looking to progress their career within a respected and growing environmental consultancy. Key Responsibilities Manage the day-to-day operational delivery across a portfolio of commercial client accounts. Work closely with the Operations Manager to coordinate resources, balance workloads and ensure commercial client delivery aligns with wider business priorities. Lead, support and develop a team of Technical Administrators responsible for scheduling asbestos surveys, air monitoring and reinspection programmes. Oversee a dedicated team of Asbestos Surveyors and Analysts, ensuring work is effectively allocated and delivered within agreed timescales. Act as the primary point of contact for commercial clients, building strong relationships with facilities managers, property managers and key stakeholders. Monitor operational performance, turnaround times and reporting quality across all client accounts. Identify and resolve scheduling conflicts, resourcing challenges and service delivery issues before they impact clients. Ensure all work is delivered in accordance with the Control of Asbestos Regulations 2012, HSG264, company procedures and client-specific requirements. Produce operational and performance reports for senior management and support client review meetings. Support the recruitment, training and ongoing development of Technical Administrators, Surveyors and Analysts. Drive continuous improvements across scheduling, operational processes and client communication. Identify opportunities to develop existing client accounts and support business growth. Undertake line management responsibilities, including performance management, appraisals and Continuing Professional Development (CPD) planning. The Ideal Candidate Will Have Proven experience managing teams within an asbestos consultancy, surveying or compliance-led environment. A strong understanding of asbestos surveying, air monitoring and reinspection services. Experience managing multiple commercial client accounts across sectors such as facilities management, property management, industrial, retail or public sector estates. Excellent leadership and people management skills. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and relationship management skills, with experience engaging stakeholders at all levels. A commercial mindset with the ability to identify opportunities for service improvement and account growth. A sound understanding of the Control of Asbestos Regulations 2012, HSG264 and associated industry guidance. BOHS P402, P403, P404, P405 or equivalent qualifications (highly desirable). Good IT skills and experience using operational management systems. A flexible approach to working. A full UK Driving Licence. What We Offer Competitive salary of 38,251.20 - 43,534.40 per annum, dependent upon experience, qualifications and competencies. 4,000 joining bonus for qualified candidates who apply directly to Bradley Environmental Consultants and complete 12 months' continuous service. Flexible working and time off in lieu to support work-life balance. Paid travel time. Company vehicle. Company-paid healthcare plan. Company pension with employer contributions. 22 days annual leave, increasing with length of service, plus bank holidays. An additional day's annual leave for your birthday. Contractual sick pay. 1,000 employee referral scheme. Ongoing professional development, including funded BOHS (or equivalent) qualifications. Excellent career progression opportunities within a growing nationwide consultancy. If you're an experienced operational manager with a strong background in asbestos consultancy and a passion for delivering outstanding client service, we'd love to hear from you. Joining bonus is payable to qualified candidates who apply directly to Bradley Environmental Consultants, are offered employment and complete 12 months' continuous service. All offers of employment are subject to a satisfactory Enhanced DBS check.

Job Description Sysco GB is currently recruiting for a Senior Finance Business Partner (Credit Management) to join our Finance team on a full-time, permanent basis . This is an excellent opportunity for a commercially focused finance professional to lead a high-performing Credit Management team while playing a key role in supporting working capital performance, managing credit risk and driving operational excellence across a diverse customer portfolio. Our role is offering hybrid working, with 3 days a week in the Ashford office, so you must be within a commutable distance . In this role, you will lead and develop a team of Credit Controllers and Analysts, overseeing the day-to-day management of collections, credit reviews, dispute resolution and credit limit approvals. You will be responsible for monitoring customer payment performance, debt ageing and credit risk exposure, ensuring effective controls are in place while supporting business growth. Working closely with Sales, Commercial, Customer Service and Finance teams, you will provide insight and challenge to help balance customer relationships with sound credit management practices. We're looking for an experienced Credit Management professional with a strong understanding of credit risk, cash collection, financial analysis and working capital management. You will have a proven track record in Credit Control, Credit Management or Order-to-Cash leadership and be confident managing complex customer portfolios in a fast-paced environment. Experience driving collection performance, reducing DSO and delivering improvements in cash flow and risk management will be highly valued. Strong leadership, communication and stakeholder management skills are essential, as you will be required to influence and collaborate with colleagues across the wider business while acting as an escalation point for complex customer issues and high-risk accounts. You will be highly organised, commercially aware and confident making balanced decisions that support both customer experience and business objectives. Experience leading process improvement initiatives, driving automation and implementing operational efficiencies would be advantageous. Ideally, you will hold a CICM qualification or a similar professional finance qualification. You will also have experience using ERP systems, credit management platforms and reporting tools to analyse performance, identify trends and support decision-making. This is a fantastic opportunity to join a dynamic Finance team and make a significant impact on credit performance, risk management and continuous improvement across the business. What you'll get: Car/ Travel Allowance: £7000 per annum Annual Incentive Plan: Be rewarded for achieved objectives Private Medical: Single Cover Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence. Flexible Time Off: Take advantage of the option to purchase additional annual leave. Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family. Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term. Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones. Exclusive Discounts: Enjoy access to Sysco Perks, where you'll find discounts on everything from gym memberships to your weekly grocery shop. Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices. Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance. Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

Lead the technology services that keep care homes connected, secure and supported every day. Joining us means becoming part of a forward-looking care organisation with a strong, long-term commitment to the success of every home. Supported by substantial, planned investment, we provide the resources and stability needed to deliver reliable, secure and resilient technology services across a growing national care home portfolio. This is a full-time role working 40 hours per week. The position is primarily office-based during office hours with hybrid flexibility and regular travel to care homes and regional offices. As Head of IT Infrastructure, you'll lead the delivery and governance of our IT infrastructure and support services, overseeing a hybrid in-house and outsourced operating model. Working closely with internal stakeholders and strategic technology partners, you'll ensure high-quality service delivery, strengthen cyber resilience and provide the leadership needed to support colleagues across our homes and central functions. About the role This is a senior leadership role responsible for the strategic oversight of IT infrastructure, support services and managed service provider (MSP) governance across a large, multi-site organisation. You'll lead the internal IT Support team while acting as the service owner for outsourced infrastructure, network, cloud, cyber security and technical support services. Working closely with key suppliers, you'll monitor service performance, manage contractual governance and ensure service levels, quality standards and operational outcomes are consistently achieved. You'll oversee identity and access governance, disaster recovery, business continuity planning and major incident management, ensuring robust controls are in place to support business resilience and regulatory compliance. You'll also work collaboratively with Procurement, Finance and senior business leaders to drive service improvements, manage supplier relationships and contribute to the organisation's long-term technology strategy. Alongside leading the internal service desk, you'll provide strategic oversight of technical governance, ensuring infrastructure decisions, cyber security services and major projects align with organisational priorities while supporting safe, effective care delivery across the estate. About you You'll be an experienced IT infrastructure or service delivery leader with a strong background in managing technology services within a complex, multi-site environment. You'll have extensive experience governing managed service providers, holding suppliers accountable for service performance while building collaborative relationships that deliver continuous improvement. Comfortable balancing strategic oversight with operational leadership, you'll be confident leading internal teams, managing major incidents and making informed decisions in a fast-paced environment. You'll combine strong technical knowledge with excellent stakeholder management skills, communicating effectively with colleagues at all levels and translating complex technical issues into clear, practical solutions. Organised, analytical and solutions-focused, you'll be passionate about delivering resilient, secure and high-performing technology services that support the wider organisation. What you'll bring Essential Significant senior IT infrastructure or IT service delivery leadership experience within a large, multi-site organisation. Proven experience managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber security services while retaining internal governance and accountability. Knowledge of disaster recovery, business continuity planning and major incident management. Strong understanding of Cyber Essentials, DSPT, GDPR and digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This role includes line management responsibility for a team of IT Support Analysts and a Network/Infrastructure Administrator. An Enhanced DBS check and DVLA licence check are required for this position. As with all colleagues, you'll be expected to comply with our policies relating to health and safety, infection prevention and control, safeguarding and all relevant regulatory requirements. From time to time, you may be asked to undertake other duties appropriate to the role, and the responsibilities outlined above may be reasonably reviewed and updated following consultation to reflect business needs. Application closing date: 12noon, Friday 7th August 2026

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!

We are seeking an independent senior technical specialist to provide systems development, data translation and analytical services on a specialist data programme. The work involves extracting and validating data held across a wide variety of Legacy and modern database estates. Environments vary enormously between sites from late-1990s/early-2000s Unix/AIX hierarchical database systems through to modern Windows Server relational infrastructure. You will navigate both worlds, guaranteeing complete data integrity and structural validation without altering the underlying data context. This is a hands-on, autonomous role inside secure client environments. It demands genuine curiosity and the ability to dive into bespoke, poorly documented proprietary systems and deliver. Candidates will align with the following architectural profile: Windows & relational data RDBMS depth Oracle, MSSQL, PostgreSQL Windows Server fluency (security, networking, permissions) C# and native .NET for secure extraction and transformation Middleware You must have: Proven ability to translate data between relational tables and hierarchical globals Interchangeable fluency with JDBC and ODBC across different database engines Code-level Java literacy able to alter functional logic, not just configuration Active ICO registration and strict GDPR and information governance compliance Full operational autonomy within a secure VDI (eg VMware/Omnissa Horizon, BeyondTrust/Bomgar), identifying architectural risks and delivering remediation without day-to-day oversight Outside IR35. Remote, with all work conducted inside the secure client environment. Please do not apply if: You work at configuration level only and cannot make code-level changes You need day-to-day direction or top cover to deliver You are uncomfortable in bespoke, undocumented Legacy environments You cannot evidence hands-on depth in the above IMPORTANT NOTICE - PLEASE FOLLOW: Applications must only be made via the link in this advertisement and NOT through other channels such as emails, mobile, socials, scheduling calls from our PRO PMs website booking tool or calling us via PRO PMs website contact details. We guarantee that every CV application will be viewed, assessed fairly and as such, please do not call for a status. Once an initial shortlist has been established, we do however guarantee to provide accurate feedback once any conversations have commenced with any candidates, and we are very transparent and timely about status and progress from that point forwards. Initiating direct contact will not benefit your application, it detracts on time for all and would introduce a bias into the process which we do not support. It can negatively affect your application as these instructions are clear. This is to assist all applicants and the client in a swift efficient sourcing process to find the highest calibre contractor suited for the stated requirements.

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!