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resident engagement officer
First Military Recruitment Ltd
Public Liaison Officer
First Military Recruitment Ltd Inverness, Highland
MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Aug 08, 2026
Full time
MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot. Duties and Responsibilities: Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses. Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups. Produce and deliver information such as advance notice of works to local residents and businesses. Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery. Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner. Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients representatives as well as community stakeholders and the local media. Ensure company and client communications procedures are adhered to. Assist in the production of case studies and good news stories for use in bids, internal and external communications. Maintain a library of site photographs. Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments. To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI s; in order to maximise both engagement and KPI positive scoring throughout the project. Skills and Experience: Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors. Extensive knowledge of community outreach, public relation strategies, and project communication. Strong organisational skills with the ability to coordinate multiple activities and responses efficiently. Excellent verbal and written communication skills tailored to diverse audiences. Ability to work collaboratively with internal teams and external stakeholders to achieve common goals. MB954: Public Liaison Officer Location: Inverness Salary: £35,000 - £400,000 + £5,060 Car Allowance Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Vivid Resourcing Ltd
Tenancy and Estate Management Officer
Vivid Resourcing Ltd Leicester Forest East, Leicestershire
I'm currently recruiting for an experienced Tenancy and Estate Management Officer to join a well-established Local Authority on an initial 6-month contract . This is an excellent opportunity to join a busy Housing Management team, delivering a customer-focused tenancy and neighbourhood management service while working closely with residents and partner agencies to create sustainable tenancies and thriving communities. Key Responsibilities: Manage a designated patch, providing comprehensive tenancy and neighbourhood management services. Investigate and resolve tenancy breaches. Carry out tenancy sign-ups, accompanied viewings and ensure new tenants understand their tenancy responsibilities. Support tenants with rent payment expectations and signpost or assist with Housing Benefit and Universal Credit applications where appropriate. Manage tenancy changes, including successions, assignments and mutual exchanges. Conduct estate inspections, working alongside internal teams to improve neighbourhood standards and resolve environmental issues. Work collaboratively with internal departments and external agencies to support vulnerable residents and promote tenancy sustainment. Identify safeguarding concerns and make appropriate referrals in line with safeguarding procedures. Encourage resident engagement and support community involvement initiatives. Maintain accurate case records and contribute to achieving service performance targets. Requirements: Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Management Officer within a Local Authority, Housing Association or similar social housing environment. Experience managing tenancy breaches, anti-social behaviour cases and general housing management issues. Good understanding of housing legislation, tenancy management and safeguarding responsibilities. Excellent communication and customer service skills with the ability to manage challenging situations professionally. Experience working with partner agencies to deliver positive outcomes for residents. Full UK Driving Licence. If you're an experienced Housing Officer looking for your next contract opportunity, I'd be keen to discuss the role with you. Please apply today or get in touch for more information.
Aug 08, 2026
Contractor
I'm currently recruiting for an experienced Tenancy and Estate Management Officer to join a well-established Local Authority on an initial 6-month contract . This is an excellent opportunity to join a busy Housing Management team, delivering a customer-focused tenancy and neighbourhood management service while working closely with residents and partner agencies to create sustainable tenancies and thriving communities. Key Responsibilities: Manage a designated patch, providing comprehensive tenancy and neighbourhood management services. Investigate and resolve tenancy breaches. Carry out tenancy sign-ups, accompanied viewings and ensure new tenants understand their tenancy responsibilities. Support tenants with rent payment expectations and signpost or assist with Housing Benefit and Universal Credit applications where appropriate. Manage tenancy changes, including successions, assignments and mutual exchanges. Conduct estate inspections, working alongside internal teams to improve neighbourhood standards and resolve environmental issues. Work collaboratively with internal departments and external agencies to support vulnerable residents and promote tenancy sustainment. Identify safeguarding concerns and make appropriate referrals in line with safeguarding procedures. Encourage resident engagement and support community involvement initiatives. Maintain accurate case records and contribute to achieving service performance targets. Requirements: Previous experience working as a Housing Officer, Neighbourhood Officer or Tenancy Management Officer within a Local Authority, Housing Association or similar social housing environment. Experience managing tenancy breaches, anti-social behaviour cases and general housing management issues. Good understanding of housing legislation, tenancy management and safeguarding responsibilities. Excellent communication and customer service skills with the ability to manage challenging situations professionally. Experience working with partner agencies to deliver positive outcomes for residents. Full UK Driving Licence. If you're an experienced Housing Officer looking for your next contract opportunity, I'd be keen to discuss the role with you. Please apply today or get in touch for more information.
Surrey County Council
Communications Officer - Health Determinants Research
Surrey County Council Reigate, Surrey
This role has a starting salary of 22,854 per annum (pro rata to 38,090 FTE), working 21.6 hours per week. This is an 18-month fixed term contract/ secondment opportunity. If you are applying for a secondment, please seek permission from your line manager before applying. We have a great opportunity to join our Health Determinants Research Collaboration team (HDRC Surrey) team as a Communications Officer. HDRC Surrey is all about making Surrey a healthier place to live, by strengthening how local government generates and uses research to shape decisions that truly reflect the needs of the community. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role You will lead the delivery of the HDRC Surrey communications function, ensuring that research, learning and impact are communicated effectively to a wide range of audiences. This will involve creating engaging content such as case studies, blogs and newsletters to support the sharing of research and insights, managing HDRC Surrey's digital channels including its website, SharePoint and social media platforms, and ensuring that research findings are presented in clear, accessible and engaging ways. You will also promote events, training and wider programme activity, while maintaining the consistent application of HDRC Surrey branding across all communications. You will work closely with colleagues and partners to coordinate communications activity and support programme delivery. Over the next 12 to 18 months, you will establish and implement a consistent communications approach for HDRC Surrey, develop and embed a stakeholder newsletter, strengthen the organisation's digital presence and engagement, and support the delivery of knowledge mobilisation activity as part of Workstream 3. Through increasing the visibility, reach and impact of HDRC Surrey's work, you will play a key role in shaping how research is shared and understood across Surrey, helping to build a culture where evidence and insight are actively used to inform decision-making and improve outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Strong written and verbal communication skills, with the ability to create clear, engaging content for a range of audiences Experience developing and delivering communications activity across digital channels (e.g. web, social media, newsletters) Ability to translate complex information into accessible and engaging formats Strong organisational skills, with the ability to manage multiple priorities and meet deadlines Ability to build effective working relationships with a wide range of stakeholders A proactive and collaborative approach, with a focus on continuous improvement Commitment to inclusive practice, ensuring communications reach and reflect diverse communities Your Application To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for this position? Please provide examples of your experience developing and delivering communications activity (e.g. campaigns, content, or engagement work). How did you ensure your communications were effective for different audiences? Tell us about a time where you created content to communicate complex information in a clear and engaging way. What approach did you take and what was the outcome? How would you approach raising awareness of HDRC Surrey and ensuring research findings are shared in an accessible and impactful way across different stakeholders? The job advert closes at 23:59 on 26/07/2026 with interview dates to be confirmed. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Aug 08, 2026
Contractor
This role has a starting salary of 22,854 per annum (pro rata to 38,090 FTE), working 21.6 hours per week. This is an 18-month fixed term contract/ secondment opportunity. If you are applying for a secondment, please seek permission from your line manager before applying. We have a great opportunity to join our Health Determinants Research Collaboration team (HDRC Surrey) team as a Communications Officer. HDRC Surrey is all about making Surrey a healthier place to live, by strengthening how local government generates and uses research to shape decisions that truly reflect the needs of the community. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About The Role You will lead the delivery of the HDRC Surrey communications function, ensuring that research, learning and impact are communicated effectively to a wide range of audiences. This will involve creating engaging content such as case studies, blogs and newsletters to support the sharing of research and insights, managing HDRC Surrey's digital channels including its website, SharePoint and social media platforms, and ensuring that research findings are presented in clear, accessible and engaging ways. You will also promote events, training and wider programme activity, while maintaining the consistent application of HDRC Surrey branding across all communications. You will work closely with colleagues and partners to coordinate communications activity and support programme delivery. Over the next 12 to 18 months, you will establish and implement a consistent communications approach for HDRC Surrey, develop and embed a stakeholder newsletter, strengthen the organisation's digital presence and engagement, and support the delivery of knowledge mobilisation activity as part of Workstream 3. Through increasing the visibility, reach and impact of HDRC Surrey's work, you will play a key role in shaping how research is shared and understood across Surrey, helping to build a culture where evidence and insight are actively used to inform decision-making and improve outcomes for residents. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills: Strong written and verbal communication skills, with the ability to create clear, engaging content for a range of audiences Experience developing and delivering communications activity across digital channels (e.g. web, social media, newsletters) Ability to translate complex information into accessible and engaging formats Strong organisational skills, with the ability to manage multiple priorities and meet deadlines Ability to build effective working relationships with a wide range of stakeholders A proactive and collaborative approach, with a focus on continuous improvement Commitment to inclusive practice, ensuring communications reach and reflect diverse communities Your Application To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for this position? Please provide examples of your experience developing and delivering communications activity (e.g. campaigns, content, or engagement work). How did you ensure your communications were effective for different audiences? Tell us about a time where you created content to communicate complex information in a clear and engaging way. What approach did you take and what was the outcome? How would you approach raising awareness of HDRC Surrey and ensuring research findings are shared in an accessible and impactful way across different stakeholders? The job advert closes at 23:59 on 26/07/2026 with interview dates to be confirmed. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Civil Enforcement Officer
Modaxo Traffic Management Ltd Oxford, Oxfordshire
Role Purpose: Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment. Key Responsibilities and Accountabilities Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
Aug 08, 2026
Full time
Role Purpose: Act as a visible and approachable presence in the community, patrolling designated areas to provide guidance to the public while enforcing road traffic regulations, including the issuance of Penalty Charge Notices when appropriate. Support the reduction of traffic congestion and improvement of air quality by managing kerbside activity and ensuring compliance with parking restrictions, using a moped, bicycle, or on foot in all weather conditions. Deliver excellent customer service by engaging respectfully with the public at all times and help to uphold a safe, orderly, and customer-focused environment. Key Responsibilities and Accountabilities Monitor on-street and off-street parking areas using a moped, bicycle, or on foot, ensuring vehicles are parked in accordance with relevant regulations, and issue Penalty Charge Notices (PCNs) where non-compliance is identified, in line with local traffic orders. Act as a visible and reassuring presence to encourage compliance, promoting responsible parking through positive public engagement and providing accurate, helpful advice on parking rules and facilities to residents and visitors. Collect and record comprehensive evidence to support the issuance of PCNs, including writing clear and accurate reports, capturing photographic evidence, and maintaining simultaneously notes in official records. Identify and authorise the immobilisation or removal of vehicles in line with regulatory guidelines, where necessary to support enforcement operations or ensure public safety. Regularly inspect pay and display machines, signage, and car park equipment, reporting faults, vandalism, or maintenance issues promptly to ensure continuous service and public accessibility. Observe and report damaged or missing street furniture, unclear road markings, or suspicious vehicles, contributing to the upkeep and safety of the public realm. Attend court hearings or tribunal proceedings where required, providing factual witness statements and supporting documentation when a PCN is formally challenged. Collaborate with community safety partners such as Police Community Support Officers and local law enforcement, sharing relevant observations to address anti-social behaviour and support wider community safety initiatives. Stay informed about changes in legislation, policies, and systems affecting parking enforcement, attending training sessions and continually developing professional knowledge relevant to the role.
CKB Recruitment Ltd
Head of Distribution (Property Insurance)
CKB Recruitment Ltd
Head of Distribution Property MGA UK-based with regular broker travel £85,000 + future bonus and equity opportunity Are you an experienced property insurance professional who knows how to open doors, build influential broker relationships and turn a distribution strategy into profitable GWP? This is an opportunity to join the founding leadership team of an ambitious new Property MGA and build its distribution function from the ground up. Working alongside the Chief Underwriting Officer and Head of Underwriting, you will have genuine influence over the broker proposition, underwriting strategy and future direction of the business. There is no rigid corporate playbook waiting for you. You will identify the right broker partners, create the distribution strategy and establish how opportunities are measured, developed and converted. The opportunity As Head of Distribution, you will take ownership of broker development across the UK. You will build relationships with regional, independent and national commercial brokers, identify profitable books and schemes, and develop partnerships capable of delivering sustainable growth. This is not simply a diary-filling broker development role. You will be expected to understand the commercial impact of your activity, identify which relationships are producing results and change the approach when something is not working. When money is invested in networking, hospitality or industry events, you should be able to demonstrate how that activity translates into opportunities, pipeline and GWP. Where the return is not there, you will recommend a smarter approach. You will also have input into underwriting decisions, helping ensure the distribution strategy remains aligned with appetite, capacity and profitability. As part of the senior leadership team, you may attend occasional capacity meetings, giving you a broader understanding of how the MGA is built, funded and scaled. What you ll be doing Building and delivering the MGA s UK distribution strategy Developing relationships with commercial insurance brokers Identifying profitable books, schemes and portfolio-transfer opportunities Securing and onboarding new broker partners Creating and managing a measurable development pipeline Representing the MGA at broker meetings and industry events Conducting regular broker visits across the UK Working closely with the CUO and Head of Underwriting Providing commercial input into underwriting appetite and decisions Measuring the return from networking and broker engagement Supporting capacity discussions and strategic planning Helping shape the culture and structure of the business Recruiting and developing a distribution team as the MGA grows What you ll need You must be an outstanding relationship builder with experience in commercial or residential property insurance. You may currently work within an MGA, underwriting agency, insurer or specialist broking environment, but you must understand how to build successful and profitable broker relationships. You should also bring: A strong network across the UK commercial broking market Experience developing profitable broker partnerships A strategic rather than purely transactional approach The ability to translate activity into pipeline, revenue and GWP A good understanding of underwriting appetite and portfolio quality Confidence influencing and challenging senior stakeholders Excellent presentation and communication skills A bright, outgoing and commercially driven personality The ability to create structure from a blank page A willingness to travel regularly throughout the UK Your location is less important than your ability to remain visible in the market. You will spend significant time meeting brokers around the country, although you must also be able to attend periodic meetings in South Woodford or Central London. Salary and future reward The initial salary is up to £85,000 . Bonus and equity will be introduced once the business reaches profitability, anticipated at approximately £3.5 million GWP . At that stage, the leadership team intends to review and renegotiate the overall reward packages. This gives you the opportunity to help build the value of the business and participate in the future success you have helped create. About the company You will be joining a well-backed Property MGA with ambitious plans to establish a significant presence in the market. The business is being built by experienced insurance leaders who want to create a commercially disciplined, relationship-led and profitable MGA. The focus is not growth at any cost. It is about building strong broker partnerships, attracting profitable portfolios and creating a business with genuine long-term value. This is a rare opportunity to join at the beginning, shape the strategy and build a distribution operation with your fingerprints all over it. Do not worry if your CV is not fully up to date. Send us what you have, and we can take care of the polished version later.
Aug 08, 2026
Full time
Head of Distribution Property MGA UK-based with regular broker travel £85,000 + future bonus and equity opportunity Are you an experienced property insurance professional who knows how to open doors, build influential broker relationships and turn a distribution strategy into profitable GWP? This is an opportunity to join the founding leadership team of an ambitious new Property MGA and build its distribution function from the ground up. Working alongside the Chief Underwriting Officer and Head of Underwriting, you will have genuine influence over the broker proposition, underwriting strategy and future direction of the business. There is no rigid corporate playbook waiting for you. You will identify the right broker partners, create the distribution strategy and establish how opportunities are measured, developed and converted. The opportunity As Head of Distribution, you will take ownership of broker development across the UK. You will build relationships with regional, independent and national commercial brokers, identify profitable books and schemes, and develop partnerships capable of delivering sustainable growth. This is not simply a diary-filling broker development role. You will be expected to understand the commercial impact of your activity, identify which relationships are producing results and change the approach when something is not working. When money is invested in networking, hospitality or industry events, you should be able to demonstrate how that activity translates into opportunities, pipeline and GWP. Where the return is not there, you will recommend a smarter approach. You will also have input into underwriting decisions, helping ensure the distribution strategy remains aligned with appetite, capacity and profitability. As part of the senior leadership team, you may attend occasional capacity meetings, giving you a broader understanding of how the MGA is built, funded and scaled. What you ll be doing Building and delivering the MGA s UK distribution strategy Developing relationships with commercial insurance brokers Identifying profitable books, schemes and portfolio-transfer opportunities Securing and onboarding new broker partners Creating and managing a measurable development pipeline Representing the MGA at broker meetings and industry events Conducting regular broker visits across the UK Working closely with the CUO and Head of Underwriting Providing commercial input into underwriting appetite and decisions Measuring the return from networking and broker engagement Supporting capacity discussions and strategic planning Helping shape the culture and structure of the business Recruiting and developing a distribution team as the MGA grows What you ll need You must be an outstanding relationship builder with experience in commercial or residential property insurance. You may currently work within an MGA, underwriting agency, insurer or specialist broking environment, but you must understand how to build successful and profitable broker relationships. You should also bring: A strong network across the UK commercial broking market Experience developing profitable broker partnerships A strategic rather than purely transactional approach The ability to translate activity into pipeline, revenue and GWP A good understanding of underwriting appetite and portfolio quality Confidence influencing and challenging senior stakeholders Excellent presentation and communication skills A bright, outgoing and commercially driven personality The ability to create structure from a blank page A willingness to travel regularly throughout the UK Your location is less important than your ability to remain visible in the market. You will spend significant time meeting brokers around the country, although you must also be able to attend periodic meetings in South Woodford or Central London. Salary and future reward The initial salary is up to £85,000 . Bonus and equity will be introduced once the business reaches profitability, anticipated at approximately £3.5 million GWP . At that stage, the leadership team intends to review and renegotiate the overall reward packages. This gives you the opportunity to help build the value of the business and participate in the future success you have helped create. About the company You will be joining a well-backed Property MGA with ambitious plans to establish a significant presence in the market. The business is being built by experienced insurance leaders who want to create a commercially disciplined, relationship-led and profitable MGA. The focus is not growth at any cost. It is about building strong broker partnerships, attracting profitable portfolios and creating a business with genuine long-term value. This is a rare opportunity to join at the beginning, shape the strategy and build a distribution operation with your fingerprints all over it. Do not worry if your CV is not fully up to date. Send us what you have, and we can take care of the polished version later.
Plymouth Community Homes
Tenancy Sustainment Officer
Plymouth Community Homes Plymouth, Devon
Tenancy Sustainment Officer - Fixed term for 12 months Stronger tenancies. Stronger communities. About the Role This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates. This role is subject to a satisfactory enhanced DBS check. What you'll do: Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies. Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues. Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes. Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities. Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service. Our ideal candidate for this role is someone who: Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment. Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written). Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes. Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills. Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Flexible working opportunities including flexi-time and hybrid working Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: Please use the link below to access our website and submit your application for the Tenancy Sustainment Officer position: Plymouth Community Homes Jobs Search here for your perfect career - Job Information Apply for Tenancy Sustainment Officer For an informal discussion about this role, please contact Becky Dacre, Operations Manager Supported Housing & Safeguarding on (phone number removed) This post is not suitable for job share. Shortlisting Date: 11th August 2026 Interview Date: 19th and 20th August If you are a permanent PCH employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract. If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
Aug 08, 2026
Seasonal
Tenancy Sustainment Officer - Fixed term for 12 months Stronger tenancies. Stronger communities. About the Role This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates. This role is subject to a satisfactory enhanced DBS check. What you'll do: Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies. Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues. Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes. Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities. Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service. Our ideal candidate for this role is someone who: Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment. Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written). Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes. Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills. Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Flexible working opportunities including flexi-time and hybrid working Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: Please use the link below to access our website and submit your application for the Tenancy Sustainment Officer position: Plymouth Community Homes Jobs Search here for your perfect career - Job Information Apply for Tenancy Sustainment Officer For an informal discussion about this role, please contact Becky Dacre, Operations Manager Supported Housing & Safeguarding on (phone number removed) This post is not suitable for job share. Shortlisting Date: 11th August 2026 Interview Date: 19th and 20th August If you are a permanent PCH employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract. If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
The Royal Masonic Benevolent Institution Care Company
Activities Coordinator
The Royal Masonic Benevolent Institution Care Company Hindhead, Surrey
Do you have what it takes to bring joy, creativity and engagement to the lives of our residents, ensuring they feel valued and supported every single day? £12.88 per hour 24 hours per week (including 1 weekend in 3) Location: Shannon Court, Shannon Court Road, Hindhead, GU26 6DA As an Activities Assistant, you'll play a central role in the lives of our residents, leading a variety of activities that foster social connections, promote wellbeing and empower them to live confidently and joyfully. Your creativity and compassion will help create a space where residents are engaged, valued and supported. If you're passionate about making a real difference through meaningful activities, this role is for you. At RMBI Care Co., our values are Kind, Supportive and Trusted. They guide how we care, lead and work together. If these resonate with you, you will belong here. Whether you are an experienced Community Engagement Officer, Wellbeing Coordinator or Recreation Assistant, we provide the training and support to help you excel in your role. What You'll Gain A welcoming, values-driven team where your contribution is appreciated Free meals, parking and DBS check 28 days paid holiday (rising to 33 with long service) Paid induction and ongoing training from day one Discounts on shopping, gifts and family days out Health cash plan for dental and eye care and a pension scheme Care Friends Referral Scheme - earn rewards by referring talented colleagues to join our team Opportunities to grow your career with a dedicated learning and development team What You'll Bring A genuine care and warmth that makes residents feel valued and respected. Creativity and fresh ideas that inspire fun and meaningful activities for everyone. Strong communication skills that help build positive connections with residents, families and staff. Excellent organisational skills that ensure activities run smoothly and everyone is included. A listening ear and the ability to tailor activities based on residents' individual interests. A thoughtful approach to ensuring all activities are safe, enjoyable and fulfilling for residents. About the Role As an Activities Assistant, you'll help plan, design and lead a variety of social, cultural and recreational activities. Your role will be key in providing residents with opportunities to connect, express themselves and engage in meaningful activities. You'll work closely with the team to ensure the activities support the residents' physical, emotional and social needs. From group sessions to individual pursuits, you'll create a diverse and fulfilling schedule that reflects each resident's preferences. Click here or visit our website to learn about Shannon Court.pdf Why This Role Matters By creating meaningful activities, this role helps turn the care home into a place of connection, laughter, and joy, where every day holds the potential to make lasting memories. Apply Today If you're ready to contribute your skills and compassion to a caring team, apply online today or contact Jaki Ranson, Business Relationship Manager, on or email . At RMBI Care Co., we welcome applications from people of all backgrounds and experiences. Shannon Court - "Rated Good by CQC", with 95% of RMBI Care Co. services either Outstanding or Good. INDSH Activities Coordinator Job Type: Activities Posted: 10/07/2026 Closing date: 07/08/2026 Closing time: 23:59
Aug 08, 2026
Full time
Do you have what it takes to bring joy, creativity and engagement to the lives of our residents, ensuring they feel valued and supported every single day? £12.88 per hour 24 hours per week (including 1 weekend in 3) Location: Shannon Court, Shannon Court Road, Hindhead, GU26 6DA As an Activities Assistant, you'll play a central role in the lives of our residents, leading a variety of activities that foster social connections, promote wellbeing and empower them to live confidently and joyfully. Your creativity and compassion will help create a space where residents are engaged, valued and supported. If you're passionate about making a real difference through meaningful activities, this role is for you. At RMBI Care Co., our values are Kind, Supportive and Trusted. They guide how we care, lead and work together. If these resonate with you, you will belong here. Whether you are an experienced Community Engagement Officer, Wellbeing Coordinator or Recreation Assistant, we provide the training and support to help you excel in your role. What You'll Gain A welcoming, values-driven team where your contribution is appreciated Free meals, parking and DBS check 28 days paid holiday (rising to 33 with long service) Paid induction and ongoing training from day one Discounts on shopping, gifts and family days out Health cash plan for dental and eye care and a pension scheme Care Friends Referral Scheme - earn rewards by referring talented colleagues to join our team Opportunities to grow your career with a dedicated learning and development team What You'll Bring A genuine care and warmth that makes residents feel valued and respected. Creativity and fresh ideas that inspire fun and meaningful activities for everyone. Strong communication skills that help build positive connections with residents, families and staff. Excellent organisational skills that ensure activities run smoothly and everyone is included. A listening ear and the ability to tailor activities based on residents' individual interests. A thoughtful approach to ensuring all activities are safe, enjoyable and fulfilling for residents. About the Role As an Activities Assistant, you'll help plan, design and lead a variety of social, cultural and recreational activities. Your role will be key in providing residents with opportunities to connect, express themselves and engage in meaningful activities. You'll work closely with the team to ensure the activities support the residents' physical, emotional and social needs. From group sessions to individual pursuits, you'll create a diverse and fulfilling schedule that reflects each resident's preferences. Click here or visit our website to learn about Shannon Court.pdf Why This Role Matters By creating meaningful activities, this role helps turn the care home into a place of connection, laughter, and joy, where every day holds the potential to make lasting memories. Apply Today If you're ready to contribute your skills and compassion to a caring team, apply online today or contact Jaki Ranson, Business Relationship Manager, on or email . At RMBI Care Co., we welcome applications from people of all backgrounds and experiences. Shannon Court - "Rated Good by CQC", with 95% of RMBI Care Co. services either Outstanding or Good. INDSH Activities Coordinator Job Type: Activities Posted: 10/07/2026 Closing date: 07/08/2026 Closing time: 23:59
Bridge Recruitment UK Ltd
Neighbourhood Housing Officer
Bridge Recruitment UK Ltd
Location: Bedfordshire Contract: Temporary - 4 months Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Slough About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Aug 08, 2026
Seasonal
Location: Bedfordshire Contract: Temporary - 4 months Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Slough About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Bridge Recruitment UK Ltd
Neighbourhood Housing Officer
Bridge Recruitment UK Ltd
Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London. This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
Aug 08, 2026
Seasonal
Location: East London (Havering, Redbridge, Barking & Dagenham) Contract: Temporary (up to 12 weeks) Pay Rate: 20.58 per hour ( 37,451 equivalent annual salary) Working Pattern: Monday to Friday, 09:00 - 17:00 Location - Stratford, London (Hybrid) About the Role An exciting opportunity has arisen for three experienced housing professionals to join a busy Housing Management team as a Neighbourhood Housing Lead covering East London. This role is ideal for customer-focused individuals who are passionate about delivering excellent resident services, building strong community relationships, and driving positive outcomes for residents. As a Neighbourhood Housing Lead, you will manage a designated patch of approximately (Apply online only) homes, acting as the primary point of contact for residents and ensuring a consistent, high-quality housing management service. Key Responsibilities Support the Housing Management team in delivering a reliable, consistent, and customer-focused service. Build positive relationships with residents and stakeholders. Improve resident satisfaction and trust through proactive engagement. Act as the main relationship holder for residents within your allocated patch. Resolve tenancy and neighbourhood issues effectively and professionally. Work collaboratively with internal and external partners to achieve positive outcomes for residents. Manage a varied and complex caseload while meeting key deadlines and service standards. About You To be successful in this role, you will have: Previous experience within housing management, neighbourhood services, tenancy management, or a similar role. Strong communication and relationship-building skills. Excellent problem-solving abilities and a proactive approach. A positive, can-do attitude with a commitment to delivering excellent customer service. The ability to manage competing priorities and work effectively under pressure. Experience engaging with a diverse range of customers and stakeholders. Strong organisational and time-management skills. A full UK driving licence and access to a vehicle for business use. Additional Information The successful candidate will be required to obtain or hold a Basic Disclosure and Barring Service (DBS) certificate. If you are passionate about delivering outstanding housing services and making a real difference to local communities, we would love to hear from you.
RGB Recruitment
Neighbourhoods Housing Officer - Launceston
RGB Recruitment
Neighbourhood Housing Officer - Agency Contract Location: Launceston / North Cornwall Pay: £20.75 per hour Hours: 37 hours per week (Monday-Friday) Contract: Temporary until October 2026 Are you an experienced Housing Officer looking for your next opportunity in social housing? We're recruiting for a Neighbourhood Housing Officer to manage a geographical patch across North Cornwall , delivering high-quality tenancy and neighbourhood management services while making a real difference to local communities. What you'll be doing: Managing a patch of social housing properties and acting as the main point of contact for residents. Delivering excellent tenancy and neighbourhood management services. Conducting tenancy sign-ups, property viewings and tenancy visits. Investigating and resolving tenancy breaches, including ASB and safeguarding concerns. Monitoring estate standards and contractor performance to ensure high-quality neighbourhoods. Building strong relationships with residents, colleagues and partner agencies. Supporting resident engagement and community development initiatives. We're looking for someone with: Experience in social housing , tenancy or neighbourhood management. Strong knowledge of tenancy management and estate services. Excellent communication and customer service skills. The ability to manage a varied caseload and prioritise competing demands. A proactive, organised and solutions-focused approach. Full UK driving licence and access to a suitable vehicle (essential). Enhanced DBS check required. Interested? To apply or find out more, contact Carol Jones : Or send your CV today for immediate consideration.
Aug 08, 2026
Full time
Neighbourhood Housing Officer - Agency Contract Location: Launceston / North Cornwall Pay: £20.75 per hour Hours: 37 hours per week (Monday-Friday) Contract: Temporary until October 2026 Are you an experienced Housing Officer looking for your next opportunity in social housing? We're recruiting for a Neighbourhood Housing Officer to manage a geographical patch across North Cornwall , delivering high-quality tenancy and neighbourhood management services while making a real difference to local communities. What you'll be doing: Managing a patch of social housing properties and acting as the main point of contact for residents. Delivering excellent tenancy and neighbourhood management services. Conducting tenancy sign-ups, property viewings and tenancy visits. Investigating and resolving tenancy breaches, including ASB and safeguarding concerns. Monitoring estate standards and contractor performance to ensure high-quality neighbourhoods. Building strong relationships with residents, colleagues and partner agencies. Supporting resident engagement and community development initiatives. We're looking for someone with: Experience in social housing , tenancy or neighbourhood management. Strong knowledge of tenancy management and estate services. Excellent communication and customer service skills. The ability to manage a varied caseload and prioritise competing demands. A proactive, organised and solutions-focused approach. Full UK driving licence and access to a suitable vehicle (essential). Enhanced DBS check required. Interested? To apply or find out more, contact Carol Jones : Or send your CV today for immediate consideration.
Niyaa People Ltd
Housing Officer
Niyaa People Ltd
We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend. This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions. Key Responsibilities of a Housing Officer: Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties. Monitor communal areas and ensure health, safety and estate standards are maintained. Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns. Build positive relationships with tenants and support tenancy sustainment. Carry out property visits, home checks and inspections where required. Respond to housing condition concerns including damp, mould and property-related issues. Support building safety requirements, fire safety actions and emergency response processes. Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues. Maintain accurate records and update housing management systems. Support temporary moves and alternative accommodation arrangements where required. To be successful as a Housing Officer you will need: Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role. Experience working directly with tenants and managing housing-related issues. Knowledge of housing legislation, tenancy management and regulatory requirements. Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations. Strong communication and relationship-building skills. Ability to manage a busy patch independently and prioritise competing demands. Good IT and administration skills, including experience using housing or case management systems. Full UK driving licence and ability to travel across Birmingham and the wider West Midlands. Knowledge and experience of working with Awaab's law and Housing Ombudsmen code. Experience with Northgate or similar housing systems is desirable but not essential. What's on offer: Temporary contract initially for 2 months, with potential extension. 35 hours per week, Monday to Friday. Hybrid working with a combination of home working, office attendance and regular patch visits. Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich. If this Housing Officer role is of interest, please apply or contact (url removed)
Aug 08, 2026
Contractor
We are recruiting on behalf of a large and established Midlands-based housing association for experienced Housing Officer to join their team on an initial temporary contract, with the potential to extend. This Housin Officer role offers an excellent opportunity for a housing professional to support safe, well-managed communities through effective estate management, tenant engagement and proactive interventions. Key Responsibilities of a Housing Officer: Manage an allocated housing patch, carrying out estate inspections and identifying issues affecting residents and properties. Monitor communal areas and ensure health, safety and estate standards are maintained. Address estate-related issues including fly-tipping, pest control, cleaning, grounds maintenance and environmental concerns. Build positive relationships with tenants and support tenancy sustainment. Carry out property visits, home checks and inspections where required. Respond to housing condition concerns including damp, mould and property-related issues. Support building safety requirements, fire safety actions and emergency response processes. Work with internal teams, contractors, Local Authorities, Police and external agencies to resolve community issues. Maintain accurate records and update housing management systems. Support temporary moves and alternative accommodation arrangements where required. To be successful as a Housing Officer you will need: Previous experience in housing management, estates, tenancy management, homelessness, property services or a similar role. Experience working directly with tenants and managing housing-related issues. Knowledge of housing legislation, tenancy management and regulatory requirements. Experience dealing with estate inspections, ASB, environmental issues or complex tenant situations. Strong communication and relationship-building skills. Ability to manage a busy patch independently and prioritise competing demands. Good IT and administration skills, including experience using housing or case management systems. Full UK driving licence and ability to travel across Birmingham and the wider West Midlands. Knowledge and experience of working with Awaab's law and Housing Ombudsmen code. Experience with Northgate or similar housing systems is desirable but not essential. What's on offer: Temporary contract initially for 2 months, with potential extension. 35 hours per week, Monday to Friday. Hybrid working with a combination of home working, office attendance and regular patch visits. Locations covered include Birmingham and surrounding areas such as Wolverhampton, Halesowen and West Bromwich. If this Housing Officer role is of interest, please apply or contact (url removed)
Adecco
Accounts Payable and Receivable Officer
Adecco
Accounts Payable and Receivable Officer Location: Southwark Working Pattern: Mon - Friday 37.5 hrs, 4 days in office based in SE1 About Us: We are a resident-managed housing organisation, dedicated to providing exceptional housing services in Southwark. With a commitment to our residents and a vision for community engagement, we pride ourselves on delivering high-quality services that make a difference in people's lives. What We Offer: Competitive Salary : 32,907 - 34,359 per annum Generous Leave : 27 days holiday plus bank holidays (increasing with service) Community Impact : Two Giveback Days to volunteer in our local community Pension Scheme : Local Government Pension Scheme Supportive Culture : Join a friendly and inclusive working environment Growth Opportunities : Access to learning and development to further your career Make a Difference : Contribute to impactful housing services that change lives Key Responsibilities: Process supplier invoices and payments promptly Reconcile supplier statements and resolve discrepancies Maintain accurate accounts payable records Monitor customer accounts and outstanding balances Generate invoices and send payment reminders Reconcile accounts receivable balances regularly Record revenue streams accurately Assist with the preparation of monthly income reports Liaise with customers regarding overdue invoices Respond to queries related to invoices and payments Experience : Previous experience in finance administration, accounts payable, or receivable roles Basic understanding of accounting principles and financial processes Strong attention to detail and accuracy Excellent organisational skills to manage multiple tasks Proficient in financial systems and Microsoft Office Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 08, 2026
Full time
Accounts Payable and Receivable Officer Location: Southwark Working Pattern: Mon - Friday 37.5 hrs, 4 days in office based in SE1 About Us: We are a resident-managed housing organisation, dedicated to providing exceptional housing services in Southwark. With a commitment to our residents and a vision for community engagement, we pride ourselves on delivering high-quality services that make a difference in people's lives. What We Offer: Competitive Salary : 32,907 - 34,359 per annum Generous Leave : 27 days holiday plus bank holidays (increasing with service) Community Impact : Two Giveback Days to volunteer in our local community Pension Scheme : Local Government Pension Scheme Supportive Culture : Join a friendly and inclusive working environment Growth Opportunities : Access to learning and development to further your career Make a Difference : Contribute to impactful housing services that change lives Key Responsibilities: Process supplier invoices and payments promptly Reconcile supplier statements and resolve discrepancies Maintain accurate accounts payable records Monitor customer accounts and outstanding balances Generate invoices and send payment reminders Reconcile accounts receivable balances regularly Record revenue streams accurately Assist with the preparation of monthly income reports Liaise with customers regarding overdue invoices Respond to queries related to invoices and payments Experience : Previous experience in finance administration, accounts payable, or receivable roles Basic understanding of accounting principles and financial processes Strong attention to detail and accuracy Excellent organisational skills to manage multiple tasks Proficient in financial systems and Microsoft Office Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Veolia
External Engagement Officer
Veolia
External Engagement Officer Salary - 32,000 depending on experience plus other Veolia benefits Location - Veolia Southwark IWMF, 43 Devon Street, SE15 1AL and 210 Pentonville Road, London, N1 9JY Hours - 40 hours per week. Monday to Friday. 9am to 5.30pm Your application must include a CV and a covering letter evidencing how you meet the job criteria. Applications without a CV and a covering letter will not be considered. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward What you'll be doing An exciting opportunity has arisen for an External Engagement Officer to design and deliver strategic campaigns to support local authorities to promote recycling and waste minimisation. As an External Engagement Officer, you will develop engaging digital social media content for local authorities in a number of formats, including video, and will have the chance to make a real impact on recycling rates by communicating with residents using innovative digital techniques. You will also lead on reactive and proactive press for your area, with the opportunity to identify and develop good news stories throughout the year. You will support your team by communicating with residents to solve issues, including delivering face-to-face community engagement activities to achieve project goals, and responding to resident complaints on social media. This could include identifying target groups and developing appropriate strategies to deliver key messages, delivering community events, and door-knocking target areas. You will have the experience of working in a team to deliver projects and will be confident in managing a varied workload. You will need to be a detail oriented and creative individual who is confident in communicating concisely and clearly. This role will involve working in both South London (with a base in Southwark) and Kings Cross in a hybrid manner. Some evening and weekend work will be required on occasion and a full driving licence and experience of driving in the UK is preferable. The experience you will need Essential: Excellent verbal and written communication skills Understand how to utilise social media campaigns and tailor communication to different audiences Confident in developing content in multiple formats, and will possess filming and basic video editing skills Have excellent attention to detail, planning and organisational skills and a proven ability to prioritise workloads and multi-task Experience of complaint resolution and speaking to the public Desirable: Knowledge of the recycling sector Experience working with local authorities Experience designing and delivering social media, social advertising and digital campaigns Experience dealing with media proactively and reactively Full UK Driving Licence and experience of driving in the UK You will be able to work unsupervised when necessary but will also be happy collaborating with teammates. You will be available to work weekends and evenings occasionally as and when it is required. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 08, 2026
Full time
External Engagement Officer Salary - 32,000 depending on experience plus other Veolia benefits Location - Veolia Southwark IWMF, 43 Devon Street, SE15 1AL and 210 Pentonville Road, London, N1 9JY Hours - 40 hours per week. Monday to Friday. 9am to 5.30pm Your application must include a CV and a covering letter evidencing how you meet the job criteria. Applications without a CV and a covering letter will not be considered. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward What you'll be doing An exciting opportunity has arisen for an External Engagement Officer to design and deliver strategic campaigns to support local authorities to promote recycling and waste minimisation. As an External Engagement Officer, you will develop engaging digital social media content for local authorities in a number of formats, including video, and will have the chance to make a real impact on recycling rates by communicating with residents using innovative digital techniques. You will also lead on reactive and proactive press for your area, with the opportunity to identify and develop good news stories throughout the year. You will support your team by communicating with residents to solve issues, including delivering face-to-face community engagement activities to achieve project goals, and responding to resident complaints on social media. This could include identifying target groups and developing appropriate strategies to deliver key messages, delivering community events, and door-knocking target areas. You will have the experience of working in a team to deliver projects and will be confident in managing a varied workload. You will need to be a detail oriented and creative individual who is confident in communicating concisely and clearly. This role will involve working in both South London (with a base in Southwark) and Kings Cross in a hybrid manner. Some evening and weekend work will be required on occasion and a full driving licence and experience of driving in the UK is preferable. The experience you will need Essential: Excellent verbal and written communication skills Understand how to utilise social media campaigns and tailor communication to different audiences Confident in developing content in multiple formats, and will possess filming and basic video editing skills Have excellent attention to detail, planning and organisational skills and a proven ability to prioritise workloads and multi-task Experience of complaint resolution and speaking to the public Desirable: Knowledge of the recycling sector Experience working with local authorities Experience designing and delivering social media, social advertising and digital campaigns Experience dealing with media proactively and reactively Full UK Driving Licence and experience of driving in the UK You will be able to work unsupervised when necessary but will also be happy collaborating with teammates. You will be available to work weekends and evenings occasionally as and when it is required. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Adecco
Housing / Tenancy Officer - Hybrid
Adecco South Croydon, Surrey
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension £22.41 per hour PAYE / £29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Aug 07, 2026
Seasonal
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension £22.41 per hour PAYE / £29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Matchtech
Senior Highways Engineer (Design and Construction)
Matchtech
Senior Engineer - Highways Design & Construction Our client, operating within the highways and transportation sector, is currently seeking a Senior Engineer - Highways Design & Construction to join their team on a contract basis. This is an exciting opportunity to lead the pre-construction, construction, and delivery phases of highways, traffic, and transport infrastructure projects. The successful candidate will take ownership of projects during detailed design finalisation, construction package preparation, and delivery, ensuring schemes are technically compliant, cost-effective, and ready for construction before overseeing delivery through to completion and handover. Key Responsibilities Design Finalisation & Pre-Construction Delivery Take ownership of projects following completion of concept and developed design stages. Lead the finalisation of engineering designs, ensuring all technical, safety, operational, and buildability considerations have been addressed prior to construction. Review and coordinate engineering drawings, technical specifications, schedules, and construction details prepared by consultants and in-house teams. Ensure designs meet relevant national standards, legislation, policies, and operational requirements. Coordinate utility investigations, surveys, traffic modelling, road safety audits, and other technical inputs required to progress projects to construction. Manage the preparation and issue of construction-ready information and contract documentation. Identify design risks, constraints, and opportunities and coordinate appropriate mitigation measures. Ensure all approvals, consents, and statutory processes are secured before works commence. Construction & Project Delivery Lead the delivery of highways, traffic, and transport infrastructure projects through construction to substantial completion and handover. Manage a varied programme of projects including: Highways transport infrastructure schemes. Traffic and project development schemes. Town centre improvement schemes. Section 106 and Section 278 developer highway works. Section 38 highway adoption schemes. Monitor project programmes, milestones, and construction activities to ensure timely delivery. Manage construction risks and implement mitigation measures throughout delivery. Act as the client's lead officer throughout the construction phase, coordinating all stakeholders and project partners. Ensure quality assurance processes are implemented and completed throughout project delivery. Monitor project outcomes against scope, programme, budget, and performance targets. Contractor & Consultant Management Lead the management of term contractors, developers, consultants, and specialist suppliers. Oversee construction activities and coordinate contractor operations to minimise disruption and maximise efficiency. Review contractor programmes, methodologies, and resource allocations. Chair project meetings, progress reviews, and construction coordination meetings. Manage contractor performance against key performance indicators, contractual requirements, and quality standards. Resolve complex technical, contractual, and operational issues arising during delivery. Support contract administration and compliance with procurement and contract management processes. Health, Safety & CDM Responsibilities Act as Client Representative under the Construction (Design and Management) Regulations. Ensure client duties are effectively discharged throughout project delivery. Review and monitor Construction Phase Plans, Risk Assessments, and Method Statements. Ensure appropriate consideration of health, safety, and welfare requirements throughout design development and construction. Undertake site inspections and audits to ensure compliance with health and safety legislation and standards. Promote a proactive health and safety culture across all projects. Traffic Management & Statutory Processes Manage Traffic Management Orders and associated statutory procedures necessary for project delivery. Coordinate temporary traffic management requirements with contractors, emergency services, and operational teams. Ensure statutory notices, permits, and approvals are secured and coordinated within project programmes. Support the implementation of traffic regulation measures and highway network management requirements during construction. Financial & Commercial Management Manage project budgets from pre-construction through to completion. Prepare cost estimates, budget forecasts, and financial monitoring reports. Monitor project expenditure and implement corrective actions where required. Manage change control processes and assess cost implications of design and construction changes. Approve purchase orders and expenditure in accordance with financial procedures. Contribute to business cases, funding submissions, and programme reporting. Stakeholder & Community Engagement Lead engagement with Councillors, residents, businesses, developers, and key stakeholders throughout project delivery. Manage consultation and communication activities associated with construction programmes. Prepare technical reports, Cabinet reports, briefing papers, and approval documentation. Oversee responses to complex enquiries, complaints, and correspondence relating to projects and construction activities. Ensure stakeholders are kept informed of programme changes, project risks, and construction impacts. Survey, Inspection & Technical Assurance Commission and manage surveys, site investigations, and technical assessments required to support project delivery. Undertake site inspections throughout construction to monitor quality, progress, and compliance. Review survey data, technical reports, and contractor submissions. Provide technical advice and direction to contractors, consultants, and colleagues. Ensure all project records, inspections, and completion documentation are maintained and closed out appropriately. Job Requirements Essential Qualifications Degree or equivalent qualification in Civil Engineering, Highway Engineering, or a related discipline. Membership of a relevant professional institution (ICE, CIHT, or equivalent), or working towards professional accreditation. Evidence of continuing professional development. Essential Experience Significant experience delivering highways, traffic management, public realm, or transport infrastructure projects. Experience managing projects from detailed design finalisation through construction and completion. Experience reviewing technical designs, specifications, and construction documentation. Experience managing contractors, consultants, and construction activities on site. Strong knowledge of highway construction methods, standards, and best practice. Experience acting in a client-side project management role. Experience managing budgets, forecasting, and project reporting. Experience of stakeholder engagement and public consultation. Experience preparing reports for senior management and elected members. Essential Knowledge Highways Act and associated highway legislation. CDM Regulations and construction health and safety requirements. Traffic Management Act and associated statutory processes. Construction contract administration and contractor management. Local authority project delivery and governance processes. Essential Skills Strong project and programme management skills. Ability to manage multiple complex construction projects simultaneously. Excellent technical review and problem-solving abilities. Strong communication and stakeholder management skills. Commercial awareness and financial management capability. Ability to make sound engineering and project decisions under pressure. Excellent report writing and presentation skills. Desirable Chartered Engineer (CEng) or Incorporated Engineer (IEng). Prince2, APM, or equivalent project management qualification. Experience working within a London local authority environment. Knowledge of NEC contracts. Experience managing Section 106, Section 278, and Section 38 development-related highway works. Key Outcomes Projects successfully transitioned from development into construction delivery. Construction packages fully coordinated, technically compliant, and ready for delivery. High-quality highways and transport infrastructure schemes delivered safely, on programme, and within budget. Effective management of contractors, consultants, and stakeholders throughout project delivery. Full compliance with CDM, health and safety, and statutory obligations. Successful project completion, handover, and close-out with minimal defects and strong stakeholder satisfaction.
Aug 07, 2026
Contractor
Senior Engineer - Highways Design & Construction Our client, operating within the highways and transportation sector, is currently seeking a Senior Engineer - Highways Design & Construction to join their team on a contract basis. This is an exciting opportunity to lead the pre-construction, construction, and delivery phases of highways, traffic, and transport infrastructure projects. The successful candidate will take ownership of projects during detailed design finalisation, construction package preparation, and delivery, ensuring schemes are technically compliant, cost-effective, and ready for construction before overseeing delivery through to completion and handover. Key Responsibilities Design Finalisation & Pre-Construction Delivery Take ownership of projects following completion of concept and developed design stages. Lead the finalisation of engineering designs, ensuring all technical, safety, operational, and buildability considerations have been addressed prior to construction. Review and coordinate engineering drawings, technical specifications, schedules, and construction details prepared by consultants and in-house teams. Ensure designs meet relevant national standards, legislation, policies, and operational requirements. Coordinate utility investigations, surveys, traffic modelling, road safety audits, and other technical inputs required to progress projects to construction. Manage the preparation and issue of construction-ready information and contract documentation. Identify design risks, constraints, and opportunities and coordinate appropriate mitigation measures. Ensure all approvals, consents, and statutory processes are secured before works commence. Construction & Project Delivery Lead the delivery of highways, traffic, and transport infrastructure projects through construction to substantial completion and handover. Manage a varied programme of projects including: Highways transport infrastructure schemes. Traffic and project development schemes. Town centre improvement schemes. Section 106 and Section 278 developer highway works. Section 38 highway adoption schemes. Monitor project programmes, milestones, and construction activities to ensure timely delivery. Manage construction risks and implement mitigation measures throughout delivery. Act as the client's lead officer throughout the construction phase, coordinating all stakeholders and project partners. Ensure quality assurance processes are implemented and completed throughout project delivery. Monitor project outcomes against scope, programme, budget, and performance targets. Contractor & Consultant Management Lead the management of term contractors, developers, consultants, and specialist suppliers. Oversee construction activities and coordinate contractor operations to minimise disruption and maximise efficiency. Review contractor programmes, methodologies, and resource allocations. Chair project meetings, progress reviews, and construction coordination meetings. Manage contractor performance against key performance indicators, contractual requirements, and quality standards. Resolve complex technical, contractual, and operational issues arising during delivery. Support contract administration and compliance with procurement and contract management processes. Health, Safety & CDM Responsibilities Act as Client Representative under the Construction (Design and Management) Regulations. Ensure client duties are effectively discharged throughout project delivery. Review and monitor Construction Phase Plans, Risk Assessments, and Method Statements. Ensure appropriate consideration of health, safety, and welfare requirements throughout design development and construction. Undertake site inspections and audits to ensure compliance with health and safety legislation and standards. Promote a proactive health and safety culture across all projects. Traffic Management & Statutory Processes Manage Traffic Management Orders and associated statutory procedures necessary for project delivery. Coordinate temporary traffic management requirements with contractors, emergency services, and operational teams. Ensure statutory notices, permits, and approvals are secured and coordinated within project programmes. Support the implementation of traffic regulation measures and highway network management requirements during construction. Financial & Commercial Management Manage project budgets from pre-construction through to completion. Prepare cost estimates, budget forecasts, and financial monitoring reports. Monitor project expenditure and implement corrective actions where required. Manage change control processes and assess cost implications of design and construction changes. Approve purchase orders and expenditure in accordance with financial procedures. Contribute to business cases, funding submissions, and programme reporting. Stakeholder & Community Engagement Lead engagement with Councillors, residents, businesses, developers, and key stakeholders throughout project delivery. Manage consultation and communication activities associated with construction programmes. Prepare technical reports, Cabinet reports, briefing papers, and approval documentation. Oversee responses to complex enquiries, complaints, and correspondence relating to projects and construction activities. Ensure stakeholders are kept informed of programme changes, project risks, and construction impacts. Survey, Inspection & Technical Assurance Commission and manage surveys, site investigations, and technical assessments required to support project delivery. Undertake site inspections throughout construction to monitor quality, progress, and compliance. Review survey data, technical reports, and contractor submissions. Provide technical advice and direction to contractors, consultants, and colleagues. Ensure all project records, inspections, and completion documentation are maintained and closed out appropriately. Job Requirements Essential Qualifications Degree or equivalent qualification in Civil Engineering, Highway Engineering, or a related discipline. Membership of a relevant professional institution (ICE, CIHT, or equivalent), or working towards professional accreditation. Evidence of continuing professional development. Essential Experience Significant experience delivering highways, traffic management, public realm, or transport infrastructure projects. Experience managing projects from detailed design finalisation through construction and completion. Experience reviewing technical designs, specifications, and construction documentation. Experience managing contractors, consultants, and construction activities on site. Strong knowledge of highway construction methods, standards, and best practice. Experience acting in a client-side project management role. Experience managing budgets, forecasting, and project reporting. Experience of stakeholder engagement and public consultation. Experience preparing reports for senior management and elected members. Essential Knowledge Highways Act and associated highway legislation. CDM Regulations and construction health and safety requirements. Traffic Management Act and associated statutory processes. Construction contract administration and contractor management. Local authority project delivery and governance processes. Essential Skills Strong project and programme management skills. Ability to manage multiple complex construction projects simultaneously. Excellent technical review and problem-solving abilities. Strong communication and stakeholder management skills. Commercial awareness and financial management capability. Ability to make sound engineering and project decisions under pressure. Excellent report writing and presentation skills. Desirable Chartered Engineer (CEng) or Incorporated Engineer (IEng). Prince2, APM, or equivalent project management qualification. Experience working within a London local authority environment. Knowledge of NEC contracts. Experience managing Section 106, Section 278, and Section 38 development-related highway works. Key Outcomes Projects successfully transitioned from development into construction delivery. Construction packages fully coordinated, technically compliant, and ready for delivery. High-quality highways and transport infrastructure schemes delivered safely, on programme, and within budget. Effective management of contractors, consultants, and stakeholders throughout project delivery. Full compliance with CDM, health and safety, and statutory obligations. Successful project completion, handover, and close-out with minimal defects and strong stakeholder satisfaction.
Rullion Limited
Resident Liaison Officer
Rullion Limited Southampton, Hampshire
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting click apply for full job details
Aug 07, 2026
Seasonal
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting click apply for full job details
Adecco
Housing Officer
Adecco City, Liverpool
Join Our Team as a Housing Officer! Location: Liverpool Contract Type: Temporary Pay: 13.60 per hour Hours 4 on, 4 off day and night shifts (36-48 Hours a week dependant on Shift Patterns) Are you passionate about making a difference in your community? Do you thrive in an environment where you can help others and contribute to the greater good? If so, we have an exciting opportunity for you! We're seeking a dynamic Housing Officer to join our team in Liverpool. This is your chance to be part of a dedicated public services team committed to providing essential housing support and services. Let's work together to create a welcoming and supportive community! What You'll Be Doing: As a Housing Officer, you'll play a crucial role in ensuring that our residents receive the best possible housing support. Your responsibilities will include: Managing Tenancies: Oversee tenant applications, renewals, and terminations with care and professionalism. Resident Support: Provide assistance to residents, addressing their queries and resolving issues in a timely manner. Community Engagement: Foster positive relationships with residents and local organisations to enhance community involvement. Property Inspections: Conduct regular property inspections to ensure compliance with housing standards. Reporting & Administration: Maintain accurate records, prepare reports, and assist with housing policies and procedures. Who You Are: We're looking for an enthusiastic individual who is ready to roll up their sleeves and get to work! Ideal candidates will possess: A Passion for Community Service: A strong commitment to helping others and improving community living. Excellent Communication Skills: You can connect with residents from diverse backgrounds and build rapport quickly. Problem-Solving Ability: You can think on your feet and find effective solutions to challenges. Organisational Skills: You can manage multiple tasks efficiently and maintain detailed records. Experience in Housing (Preferred): Previous experience in housing or related fields is a plus! Why Join Us? Make a Real Impact: Your work will directly affect the lives of residents in the community. Supportive Environment: Join a team that values collaboration, respect, and professional development. Flexible Working: Enjoy a temporary role that offers flexibility while you contribute to meaningful projects. Competitive Salary: We offer a competitive salary package that reflects your skills and experience. Ready to Make a Difference? If you're excited about this opportunity and believe you have what it takes to be a fantastic Housing Officer, we want to hear from you! How to Apply: Send your CV via the advert Don't miss your chance to be part of a lively team making waves in the Knowledge Quarter! Join us in creating homes, building relationships, and supporting our community. Let's make a difference together! We are an equal opportunity employer and welcome applications from all qualified candidates. This is your moment! Step into a role that's not just a job, but a chance to impact lives positively. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 07, 2026
Seasonal
Join Our Team as a Housing Officer! Location: Liverpool Contract Type: Temporary Pay: 13.60 per hour Hours 4 on, 4 off day and night shifts (36-48 Hours a week dependant on Shift Patterns) Are you passionate about making a difference in your community? Do you thrive in an environment where you can help others and contribute to the greater good? If so, we have an exciting opportunity for you! We're seeking a dynamic Housing Officer to join our team in Liverpool. This is your chance to be part of a dedicated public services team committed to providing essential housing support and services. Let's work together to create a welcoming and supportive community! What You'll Be Doing: As a Housing Officer, you'll play a crucial role in ensuring that our residents receive the best possible housing support. Your responsibilities will include: Managing Tenancies: Oversee tenant applications, renewals, and terminations with care and professionalism. Resident Support: Provide assistance to residents, addressing their queries and resolving issues in a timely manner. Community Engagement: Foster positive relationships with residents and local organisations to enhance community involvement. Property Inspections: Conduct regular property inspections to ensure compliance with housing standards. Reporting & Administration: Maintain accurate records, prepare reports, and assist with housing policies and procedures. Who You Are: We're looking for an enthusiastic individual who is ready to roll up their sleeves and get to work! Ideal candidates will possess: A Passion for Community Service: A strong commitment to helping others and improving community living. Excellent Communication Skills: You can connect with residents from diverse backgrounds and build rapport quickly. Problem-Solving Ability: You can think on your feet and find effective solutions to challenges. Organisational Skills: You can manage multiple tasks efficiently and maintain detailed records. Experience in Housing (Preferred): Previous experience in housing or related fields is a plus! Why Join Us? Make a Real Impact: Your work will directly affect the lives of residents in the community. Supportive Environment: Join a team that values collaboration, respect, and professional development. Flexible Working: Enjoy a temporary role that offers flexibility while you contribute to meaningful projects. Competitive Salary: We offer a competitive salary package that reflects your skills and experience. Ready to Make a Difference? If you're excited about this opportunity and believe you have what it takes to be a fantastic Housing Officer, we want to hear from you! How to Apply: Send your CV via the advert Don't miss your chance to be part of a lively team making waves in the Knowledge Quarter! Join us in creating homes, building relationships, and supporting our community. Let's make a difference together! We are an equal opportunity employer and welcome applications from all qualified candidates. This is your moment! Step into a role that's not just a job, but a chance to impact lives positively. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Adecco
Housing / Tenancy Officer - Hybrid
Adecco Croydon, London
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Aug 07, 2026
Contractor
Adecco are proud to be recruiting for a Housing Officer on behalf of a large London local authority. Role Details Full Time - Monday to Friday, 36 hours per week Temporary assignment - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid working - typically 2 to 3 days in the office and on patch, remainder working from home IT equipment provided Mileage and travel expenses claimable for visits Parking permit provided for estate inspections and visits Patch size: approximately 690 properties Immediate start available About the Role As a Housing Officer, you will be responsible for delivering a high-quality, customer-focused housing management service across a defined patch of properties. You will act as the main point of contact for residents, ensuring tenancy obligations are met, neighbourhood standards are maintained, and residents receive an excellent service. This role places a strong emphasis on tenancy management, estate management, resident engagement, and partnership working. Key Responsibilities Manage a portfolio of tenancies and leasehold matters within a designated patch. Investigate and resolve anti-social behaviour cases, working closely with residents and partner agencies. Conduct tenancy audits, property inspections, estate inspections, and pre-termination visits. Support residents to sustain their tenancies and access appropriate services. Ensure compliance with tenancy conditions and take enforcement action where required, including preparing legal casework. Identify environmental and estate improvement opportunities and coordinate actions with internal teams and contractors. Respond to enquiries from elected members, resident groups, solicitors, and members of the public. Build effective working relationships with stakeholders including police, health services, support agencies, and community groups. Monitor communal repairs, health and safety issues, and estate standards, escalating concerns as necessary. Contribute to service improvement initiatives, resident satisfaction, and positive neighbourhood outcomes. Essential Experience & Skills Previous experience delivering housing management services within a social housing environment. Strong knowledge of housing legislation and anti-social behaviour legislation. Experience managing tenancy and leasehold issues, including enforcement action. Ability to investigate and manage ASB cases effectively. Experience conducting home visits, estate inspections, and tenancy-related checks. Excellent customer service, communication, and relationship-building skills. Strong organisational skills with the ability to manage a varied and demanding workload. Experience working collaboratively with internal teams and external partners. Confident using Microsoft Office and housing management systems. Ability to analyse information, make sound decisions, and resolve complex issues. Why Apply? This is an excellent opportunity for an experienced Housing Officer to join a busy and supportive housing team, making a real difference to residents and local communities while working in a flexible hybrid environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Prestige Recruitment Specialists
Residential Liaison Officer
Prestige Recruitment Specialists Hull, Yorkshire
Residential Liaison Officer Location: Hull, East Yorkshire Job Type: Full Time 6-Month Fixed Term Contract Hours: Monday to Friday 40 hours per week 8:30am - 5:00pm 13.50- 14.50 Residential Liaison Officer - 6 Month Fixed Term Contract Prestige Recruitment Specialists are delighted to be recruiting on behalf of a well-established national contractor for an experienced Residential Liaison Officer to support a major refurbishment programme based in Hull. This is an excellent opportunity to join a busy project team, acting as the key point of contact between residents, site teams and the client. You'll play an essential role in ensuring residents are kept fully informed throughout the programme, helping to deliver an excellent customer experience while minimising disruption. If you have previous experience within social housing, planned maintenance or refurbishment projects and enjoy working with people, we'd love to hear from you. Key Responsibilities Act as the main point of contact for residents before, during and after planned works. Conduct pre-start visits to explain the programme of works, timescales and access requirements. Produce and distribute resident communications, including letters, newsletters and project updates. Respond to resident enquiries, complaints and concerns in a professional and timely manner. Coordinate appointments between residents and site teams to ensure smooth project delivery. Maintain accurate records of all resident interactions and outcomes. Identify vulnerable residents and work alongside housing providers and support services where additional assistance is required. Attend resident meetings and community engagement events where necessary. Liaise closely with Site Managers and Contracts Managers to resolve access issues and minimise disruption. Support customer satisfaction initiatives and ensure GDPR and safeguarding procedures are followed at all times. About You The successful candidate will be an excellent communicator with strong organisational skills and a genuine passion for delivering outstanding customer service. Essential Skills & Experience Previous experience as a Residential Liaison Officer, Resident Liaison Officer or within a customer-facing role in construction, social housing, property maintenance or planned works. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Experience working alongside Housing Associations, Local Authorities or public sector clients. Good IT skills, including Microsoft Office and customer management systems. Understanding of safeguarding principles and supporting vulnerable residents. Full UK Driving Licence. Desirable Experience working on refurbishment, retrofit, roofing or decarbonisation projects. NVQ or recognised qualification in Customer Service or Resident Liaison. Current DBS certificate or willingness to undergo a DBS check. What's on Offer 6-month fixed term contract. 13.50- 14.50 DOE Full-time, Monday to Friday working hours. Opportunity to work on a high-profile refurbishment project. Supportive project team and professional working environment. Competitive salary, dependent on experience. If you're an experienced Residential Liaison Officer looking for your next contract opportunity in Hull, we'd love to hear from you. To apply, please submit your CV to (url removed) or contact Prestige Recruitment Specialists for more information.
Aug 07, 2026
Seasonal
Residential Liaison Officer Location: Hull, East Yorkshire Job Type: Full Time 6-Month Fixed Term Contract Hours: Monday to Friday 40 hours per week 8:30am - 5:00pm 13.50- 14.50 Residential Liaison Officer - 6 Month Fixed Term Contract Prestige Recruitment Specialists are delighted to be recruiting on behalf of a well-established national contractor for an experienced Residential Liaison Officer to support a major refurbishment programme based in Hull. This is an excellent opportunity to join a busy project team, acting as the key point of contact between residents, site teams and the client. You'll play an essential role in ensuring residents are kept fully informed throughout the programme, helping to deliver an excellent customer experience while minimising disruption. If you have previous experience within social housing, planned maintenance or refurbishment projects and enjoy working with people, we'd love to hear from you. Key Responsibilities Act as the main point of contact for residents before, during and after planned works. Conduct pre-start visits to explain the programme of works, timescales and access requirements. Produce and distribute resident communications, including letters, newsletters and project updates. Respond to resident enquiries, complaints and concerns in a professional and timely manner. Coordinate appointments between residents and site teams to ensure smooth project delivery. Maintain accurate records of all resident interactions and outcomes. Identify vulnerable residents and work alongside housing providers and support services where additional assistance is required. Attend resident meetings and community engagement events where necessary. Liaise closely with Site Managers and Contracts Managers to resolve access issues and minimise disruption. Support customer satisfaction initiatives and ensure GDPR and safeguarding procedures are followed at all times. About You The successful candidate will be an excellent communicator with strong organisational skills and a genuine passion for delivering outstanding customer service. Essential Skills & Experience Previous experience as a Residential Liaison Officer, Resident Liaison Officer or within a customer-facing role in construction, social housing, property maintenance or planned works. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. Experience working alongside Housing Associations, Local Authorities or public sector clients. Good IT skills, including Microsoft Office and customer management systems. Understanding of safeguarding principles and supporting vulnerable residents. Full UK Driving Licence. Desirable Experience working on refurbishment, retrofit, roofing or decarbonisation projects. NVQ or recognised qualification in Customer Service or Resident Liaison. Current DBS certificate or willingness to undergo a DBS check. What's on Offer 6-month fixed term contract. 13.50- 14.50 DOE Full-time, Monday to Friday working hours. Opportunity to work on a high-profile refurbishment project. Supportive project team and professional working environment. Competitive salary, dependent on experience. If you're an experienced Residential Liaison Officer looking for your next contract opportunity in Hull, we'd love to hear from you. To apply, please submit your CV to (url removed) or contact Prestige Recruitment Specialists for more information.
Mears Group Plc
Resident Welfare Officer
Mears Group Plc City, Liverpool
Annual salary: up to £29,856.80 Resident Welfare Officer Location: Birkenhead / Liverpool - Field based Salary up to £29,856.80 per annum plus £3,500 car allowance Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm. Expected to be on patch by 8.30am Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday About the Role Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery. Manage your own diary and property portfolio Carry out property inspections Raise work orders for repairs (including void properties) and follow up on completed work Balance administrative responsibilities with direct support work Maintain regular contact with service users through face-to-face visits and telephone calls Encourage engagement with appointments and support services Support service users with health, finances, repairs, and the move-on process Assist with appointments and referrals, including providing fallback support where necessary Help service users find and secure appropriate accommodation Arrange food parcels and ensure access to essential resources Assess individual and family needs and identify appropriate support packages to maintain independence Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories Incident reporting where welfare concerns occur and identify any safeguarding issues Clean void properties to turn around Role Criteria: Demonstrable experience in a similar role within housing, support, or welfare services Strong communication skills with both clients and colleagues Ability to manage conflict and challenging situations effectively Proficiency in Microsoft Office and general IT competence Ability to work independently and use your own initiative Good understanding of local support services and housing pathways Strong focus on safeguarding Strong time management and ability to balance competing priorities A full UK Driving Licence (essential for travel between properties and appointments) Naturally supportive, trustworthy, empathetic, and patient approach Resilience, teamwork Strong organisational skills and attention to detail Flexible to travel across the Northeast where required Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Aug 07, 2026
Full time
Annual salary: up to £29,856.80 Resident Welfare Officer Location: Birkenhead / Liverpool - Field based Salary up to £29,856.80 per annum plus £3,500 car allowance Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm. Expected to be on patch by 8.30am Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday About the Role Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery. Manage your own diary and property portfolio Carry out property inspections Raise work orders for repairs (including void properties) and follow up on completed work Balance administrative responsibilities with direct support work Maintain regular contact with service users through face-to-face visits and telephone calls Encourage engagement with appointments and support services Support service users with health, finances, repairs, and the move-on process Assist with appointments and referrals, including providing fallback support where necessary Help service users find and secure appropriate accommodation Arrange food parcels and ensure access to essential resources Assess individual and family needs and identify appropriate support packages to maintain independence Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories Incident reporting where welfare concerns occur and identify any safeguarding issues Clean void properties to turn around Role Criteria: Demonstrable experience in a similar role within housing, support, or welfare services Strong communication skills with both clients and colleagues Ability to manage conflict and challenging situations effectively Proficiency in Microsoft Office and general IT competence Ability to work independently and use your own initiative Good understanding of local support services and housing pathways Strong focus on safeguarding Strong time management and ability to balance competing priorities A full UK Driving Licence (essential for travel between properties and appointments) Naturally supportive, trustworthy, empathetic, and patient approach Resilience, teamwork Strong organisational skills and attention to detail Flexible to travel across the Northeast where required Benefits we can offer you 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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