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We are currently working with a Housing Association that is looking to appoint an experienced Income Officer to support their income recovery function on a short-term interim basis. This role is ideal for someone with a strong background in rent collection, arrears management, debt recovery, or credit control within housing or a customer-focused environment. Key Responsibilities Maximise rental income collection across all tenure types. Manage a caseload of rent arrears accounts from early intervention through to legal recovery action where necessary. Negotiate realistic repayment arrangements with residents and monitor agreements. Work closely with internal teams, local authorities, the DWP, and external support agencies. Provide advice and guidance on debt prevention, welfare benefits, and income maximisation. Support residents to sustain tenancies while reducing arrears and financial risk. Essential Requirements Experience in income collection, rent arrears management, debt recovery, or credit control. Strong customer service and communication skills. Ability to manage a demanding caseload and achieve collection targets. Experience negotiating repayment arrangements and resolving complex cases. Full UK driving licence and access to a vehicle. Enhanced DBS Certificate registered on the Update Service, or issued within the last 12 months. What's on Offer? Immediate start available. Full-time hours (37 per week). Opportunity to work within a busy Housing Association environment. Competitive interim rates. Chance to make an immediate impact within a high-performing income team.

Community Safety Enforcement Officer 18.85 per hour Grade 6 6 Positions Available Locations: Wolverhampton City Centre (3 posts) and Bentley Bridge (3 posts) Help Keep Wolverhampton Safe We are looking for proactive, confident and community-focused individuals to join our Community Safety Team as Community Safety Enforcement Officers. This is an exciting opportunity to play a vital role in creating safer, more welcoming public spaces across Wolverhampton. You will be a visible presence in some of the city's busiest locations, engaging with residents, businesses and visitors, preventing anti-social behaviour and supporting community wellbeing. If you enjoy working with people, are confident handling challenging situations, and want to make a positive difference in your local community, we'd love to hear from you. Working Pattern This role operates on a 3-week rotating shift pattern , working 28 hours per week : Week 1 Wednesday to Friday 12:00pm to 7:00pm Week 2 Wednesday to Saturday 2:00pm to 9:00pm Week 3 Tuesday, Friday and Sunday 11:00am to 7:00pm About the Role As a Community Safety Enforcement Officer, you will provide a highly visible presence in areas vulnerable to anti-social behaviour, offering reassurance and support to local communities. You will engage positively with members of the public, retailers, partner agencies and community groups to deter anti-social behaviour, gather intelligence and help create safer environments. A key aspect of the role involves supporting and enforcing Public Space Protection Orders (PSPOs). Through education, engagement and enforcement, you will encourage compliance with these orders and take appropriate action where ongoing breaches occur, including issuing Community Protection Warnings, Community Protection Notices and Fixed Penalty Notices where necessary. Working closely with partners including the Police, Business Improvement Districts, local businesses and voluntary organisations, you will contribute directly to Wolverhampton's commitment to community safety. Key Responsibilities Conduct high-visibility patrols in key locations across the city. Engage with residents, businesses, visitors and community groups to provide reassurance and address concerns. Support the enforcement of Public Space Protection Orders across the city. Investigate reports of anti-social behaviour and use delegated enforcement powers where appropriate. Issue warnings, notices and Fixed Penalty Notices in line with legislation and Council procedures. Gather, prepare and present evidence to support enforcement action. Work in partnership with Police, Business Improvement Districts and other stakeholders to tackle anti-social behaviour. Signpost individuals, particularly young people, towards positive activities, services and support programmes. Manage conflict professionally and build positive relationships within the community. Deliver community safety advice and promote prevention initiatives. Support city-wide campaigns, operations and community safety projects. Maintain accurate records and ensure compliance with GDPR and data protection requirements. Contribute to service improvements and performance targets. What We're Looking For Successful candidates will be: Confident communicators with strong interpersonal skills. Comfortable engaging with a wide range of people and communities. Able to remain calm and professional when dealing with difficult or challenging situations. Passionate about improving community safety and wellbeing. Capable of working independently and as part of a team. Committed to delivering excellent customer service and positive outcomes for residents and businesses. Able to maintain accurate records and work within legislative and procedural frameworks. Experience in community safety, enforcement, security, policing, customer service, housing, youth engagement or a related field would be beneficial, although transferable skills and the right attitude are equally important. Why Join Us? At the City of Wolverhampton Council, you'll be part of a team dedicated to making a real difference to people's lives. You'll have opportunities for training, development and continuous professional growth while contributing to safer, stronger communities across the city. The Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. As a Corporate Parent, the Council is committed to providing the best possible care and support for children and young people in care and care leavers. Make a difference where it matters most. Apply today and help keep Wolverhampton a safe and welcoming city for everyone.

Role Title: Fire Risk Officer Overview A housing organisation is seeking a Fire Risk Officer to support fire safety compliance across a large property portfolio covering London, Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall, and London (occasional travel to London 1-2 times per month). Candidates must be willing to travel across the full region. Salary: up to 44,529 Purpose of Role To deliver fire risk assessments and fire safety compliance support across residential buildings, ensuring adherence to statutory requirements and internal safety standards. Key Responsibilities Carry out fire risk assessments (PAS 79) across housing schemes, including high-risk sites Review third-party fire risk assessments and maintain compliance records Ensure actions from assessments are prioritised and completed Liaise with Fire Authorities, Local Authorities, consultants, and contractors Support incident investigations and produce learning outcomes Deliver fire safety training and awareness sessions Provide reports and updates to internal governance groups Support development of fire safety policies and procedures Requirements Minimum 2+ years? experience in fire risk assessments and reporting Strong knowledge of fire safety in a housing environment Understanding of fire safety legislation and enforcement frameworks Experience working with PAS 79 Fire Risk Assessment qualification (IFE or equivalent) - essential/desirable depending on profile NEBOSH Certificate - desirable Strong report writing and communication skills Competent with MS Word and Excel Additional Full UK driving licence and willingness to travel required Flexible approach to workload and occasional out-of-hours work We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter to . Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

Income Officer Reading Temporary up to 6 months Office based 23.00 Umbrella We are recruiting an Income Officer on behalf of a large social housing provider to deal with low level arrears all the way up to taking tenants to court. Key responsibilities: Take early action to minimize the development of debt Contact customers in arrears using a variety of methods including home visits and encouraging customers to access services on a digital platform Ensure that all customer contact is recorded within our Housing Management system and accurate records at kept Manage an arrears case load on a weekly basis, taking timely and appropriate action to engage with customers and recover the debt Instigating court action for recovery of rent arrears, where proportionate and in line with policy and procedures and Pre Action Protocol for Possession Claims for Social Landlords If appropriate, instigate direct payments from customers benefits ie Housing Benefit or Universal Credit liaising with relevant local authority or the DWP Work collaboratively with internal colleagues to maximise customer's income whether through benefits or employment Essential requirements of the Income Officer: Previously worked within Social Housing Experience using NEC system Please contact Josh Meek in the Derby office for more details. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at 300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action. Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home. As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary. Key Responsibilities Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council. Resolve complaints and legal threats wherever possible before they progress to litigation. Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management. Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager. Liaise with Legal Services and supply information to meet court and procedural deadlines. Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard. Ensure compliance with procurement procedures and relevant Council policies. Represent the Council in court proceedings when required. Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation. Maintain regular communication with residents, keeping them informed throughout the case process. Respond to correspondence within agreed timescales. Support colleagues across the service and provide cover where required. Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations. Contribute to safeguarding responsibilities for vulnerable children and adults. Work collaboratively across departments and with external partners to achieve positive outcomes. Requirements: Good understanding of current issues affecting local authorities, ALMOs and social housing. Knowledge of housing and building legislation and current best practice. Strong working knowledge of Microsoft Office applications and housing management systems. Experience responding to complex correspondence and preparing reports. Experience managing contractors and consultants. Experience dealing directly with customers, resolving issues and providing advice in challenging situations.

Our Vacancy We are looking for a Customer Feedback and Information Apprentice to join our Customer Experience Team. This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement. Working closely with the Customer Feedback and Information Officer and wider team, you will help ensure customer feedback and complaints are managed effectively, fairly and in line with regulatory requirements. This role is ideal for someone who is passionate about delivering excellent customer service, enjoys working with people and wants to contribute to creating positive outcomes for residents while supporting a culture that is respectful, empathetic and inclusive. What you'll do As a Customer Feedback and Information Apprentice, you will support the day-to-day administration and coordination of customer complaints and feedback, helping to ensure every customer receives a professional, empathetic and resolution-focused service. You will assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email. Working alongside experienced colleagues, you will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling. You will also support reporting activities, contribute to audits and quality assurance processes, and work collaboratively with teams across the organisation to ensure residents' voices are heard and used to improve services. Through practical experience, training and coaching, you will build the skills, confidence and knowledge needed for a successful career in customer experience and service delivery. Why join us When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together . We believe in creating a workplace where everyone feels supported, included and empowered. What we offer Salary of 24,479 Business Administration Apprentice Contributory pension scheme up to 10% matched contributions Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year 24/7 digital GP service and counselling helpline (including face-to-face sessions) Free annual eye test voucher and contribution towards glasses Enhanced maternity, paternity, and shared parental leave provision Flexible benefits scheme, including family friendly benefits and access to a discount portal Annual flu vaccinations Please read before applying: You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. Eligibility Criteria: To be eligible for apprenticeship funding you must meet the following eligibility criteria: You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this) You must not hold a qualification at the same level or higher in the same subject You will need to be 18 or older at the start of the apprenticeship If this sounds like we are right for you and you'd love to be part of Town & Country Housing, we'd like to hear from you. Please apply now by submitting a CV and a short statement explaining why you're the perfect fit for this role. As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Location: Solihull Rate: 16.90 per hour PAYE Hours: 37 hours per week, Monday to Friday Contract: Until 31 January 2027 (initially) Start Date: ASAP We are currently recruiting for an experienced Financial Inclusion Officer to join a busy and supportive local authority team. This is an excellent opportunity for someone with a background in financial inclusion, welfare benefits, debt advice or housing support who is passionate about helping vulnerable residents improve their financial wellbeing. A security clearance check BPSS will be required for this role along with a Standard DBS check. The Role You will manage a caseload of residents experiencing financial hardship, providing practical advice, guidance and support to help them maximise income, access benefits and grants, reduce debt and sustain their housing. Working with a range of partner agencies, you will help individuals achieve long-term financial stability. Key Responsibilities Manage a varied caseload of customers with complex financial needs. Provide advice on welfare benefits, budgeting and financial support. Support applications for hardship payments, discretionary grants and other funding. Help residents maximise household income and reduce financial hardship. Work closely with housing providers, debt advisers, Citizens Advice and other support organisations. Complete needs assessments and develop tailored action plans. Maintain accurate case records and performance information. Deliver a high standard of customer service while working to service targets. About You We're looking for someone with: Experience supporting people facing financial hardship. Knowledge of welfare benefits and financial inclusion services. Experience managing a busy caseload. Excellent communication and customer service skills. The ability to build positive relationships with customers and partner organisations. Strong organisational skills and the ability to prioritise workloads. Good IT skills, including Microsoft Office. Have full UK driving licence and use of a vehicle. What's on Offer Long-term contract until January 2027. Competitive hourly rates. Immediate start available. Opportunity to make a real difference to people's lives while working within an experienced team. If you have experience in financial inclusion, welfare advice, housing support or debt advice and are looking for your next contract opportunity, we'd love to hear from you.

Housing Officer Plymouth & South Hams 39,923 Full Time Temporary Contract Immediate Start Are you an experienced Housing Officer looking for your next contract? We're recruiting for a Housing Officer to join a leading housing provider covering Plymouth and South Hams. This is a field-based role where you'll manage tenancies, support residents, tackle neighbourhood issues and help create safe, well-maintained communities. The initial contract is for two months, with the potential for extension. The Role You'll be the main point of contact for residents across your patch, delivering a high standard of housing and tenancy management services. Your responsibilities will include: Managing tenancy enquiries and providing advice and support to residents Carrying out tenancy sign-ups and property viewings Investigating and managing tenancy breaches, including safeguarding concerns Monitoring estate standards and contractor performance Building positive relationships with residents, colleagues and partner agencies Supporting community engagement initiatives and neighbourhood sustainability Ensuring tenancy agreements and housing policies are adhered to What We're Looking For To be successful in this role, you'll have: Previous experience within social housing Experience of tenancy, estate and housing management Strong customer service and relationship-building skills The ability to manage a varied caseload and competing priorities Good organisational and problem-solving skills CIH Level 4 qualification, or willingness to work towards it A full UK driving licence and access to your own vehicle What's on Offer Salary equivalent of 39,923 per annum 37 hours per week, Monday to Friday Field-based role covering Plymouth and South Hams Immediate start available Initial 2-month contract with potential to be extended Opportunity to make a genuine difference within local communities Additional Information Basic DBS check required Applicants must have the right to work in the UK for the duration of the assignment If this sounds like the role for you, apply now!

The key purpose of the role is to ensure that directors, managers and employees have the competence, knowledge and skills to ensure that all employees go home safe and well at the end of their day and in conjunction with your team, that our customers can live safely and healthily in their homes. Client Details Our client is an award winning housing association with over 7,000 homes across Cheshire, and now expanding geographically across the North West. Description To lead, motivate and develop the team through regular performance management, providing direction and vision for the department and constantly monitoring this for outputs. To ensure that the client is fully compliant with Health and Safety and all compliance legislation. The management of fleet including vehicles and telematics assigned to all operatives. The facilities management of key office buildings. To lead on promoting a positive and proactive culture of health and safety within the organisation using behavioural safety techniques; two-way communications with all levels of staff regarding safety matters via the health and safety committee, developing tool box talks to be delivered by managers and by leadership health and safety inspections; leading by example; positively rewarding employees who report near misses and providing effective coaching and training programmes To be responsible for the review, development and implementation of the clients Occupational Health and Safety Management System To collaborate closely with other managers to develop and implement systems for the control and monitoring of contractors and contract compliance regarding health and safety. To implement systems which record, monitor and report on health and safety performance and to make appropriate health and safety recommendations, assigning actions as appropriate and monitoring progress against actions. In conjunction with the People Team, to develop, implement and deliver appropriate training programmes for Board Members, Directors, Managers and Employees To work collaboratively on health and safety related matters with officers of the Health and Safety Executive (HSE), external enforcement and other agencies including the Local Authority, Fire and Rescue Service and Police Constabulary To provide regular health and safety reports and strategic advice and updates to the Director of Homes, Leadership team and Board To be responsible for the management of the health and safety budget Profile A successful Head of Health, Safety and Compliance should have: Previous experience in a similar role and a minimum Chartered Member of IOSH plus a NEBOSH Diploma or equivalent Experience in leading, managing, motivating, and developing people and teams by providing clear goals and direction through effective and regular performance management. housing Strong technical knowledge of legislation and health and safety issues affecting the social and construction sectors with the ability to implement legislation practically in line with the strategy and to guide policy, principles, and decisions. Can confidently communicate and influence across the range of the organisation (up to Exec level) and externally including presentations and report writing. Able to constructively challenge and give/receive feedback to all stakeholders about all areas of the business. Ability to manage, interpret and manipulate large, complex data sets, produce high quality reports, and decide future action/strategy. A high level of numeracy, literacy, and analytical skills, with the ability to write unbiased comprehensive reports, analyse options and propose solutions to resolve problems. Sound financial & business acumen skills including management of budgets, risks, and robust project management. Job Offer Competitive salary Potential for career development within a respected organisation. If you are ready to take on this exciting challenge as a Head of Health, Safety and Compliance, apply now to make a significant impact in the property sector!

Housing Choices Case Officer A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis. This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties. This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis. Key Responsibilities Manage an existing homelessness caseload from day one. Prevent homelessness by providing comprehensive housing advice and exploring all available housing options. Carry out homelessness assessments and investigations in line with current legislation. Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017. Work closely with internal teams and external partners to achieve positive outcomes for customers. Deliver a customer-focused, outcome-driven service while maintaining accurate case records. Essential Requirements Previous experience managing a homelessness caseload under the current homelessness legislation is essential. Proven experience working with the Homelessness Reduction Act 2017. Strong homelessness casework experience with the ability to work independently. Experience within housing advice, housing options, or homelessness prevention. Knowledge of housing legislation relating to homelessness duties. Experience supporting vulnerable customers with housing or housing support issues. Understanding of Choice Based Lettings schemes. Experience using Jigsaw is highly desirable. Excellent communication, negotiation, and organisational skills. Full UK driving licence. What We're Looking For The successful candidate will be: Experienced in managing complex homelessness cases. Customer-focused and empathetic. Able to prioritise a busy workload and work on their own initiative. Accurate, organised, and outcome-focused. Confident making decisions and working within statutory frameworks.

Housing Options Officer - Bracknell - 36.10 p/h umb Must be able to attend the office once a week to offer a face to face assessment Previous working experience of Abritas/Civica required To consider and assess homelessness applications in accordance with the Housing Act 1996 Part VII as amended by the Homeless Reduction Act 2017 and meet the Councils statutory obligations in relation to providing high quality housing advice and homeless services including the s184 notifications and direct communication via phone, email or in person, with members of the public seeking support or advice To undertake assessment and triage duties as part of a rota To actively work with clients to prevent and relieve their homelessness To have knowledge of the Renters Rights Act To negotiate with landlords, family members and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs and seeking to prevent homelessness wherever possible. To undertake comprehensive financial assessments to ensure accommodation is affordable and work closely with internal and external organisations to maximise income To assess and review housing register applications for applicants owed a homeless duty To ensure all case notes are accurately recorded and documents are uploaded on to our database To provide customers with robust Personal Housing Plans linking with education, employment, health and other support providers and agencies. To attend multi agency meetings where required To apply reach out to me on : (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hourThe successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

The Housing Network Bookings Administrator Salary - 28,000 Hours - Monday - Friday, 09:00 - 17:30 (Fully office-based) The Housing Network are currently recruiting for a Bookings Administrator to work in our Head Office. We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness. The Bookings Administrator will be responsible for: Arranging bookings, moves and cancellations from our 5 CAS3 contracts with the Ministry of Justice Liaising with members of the Homeless prevention Taskforce (HPT) and Community Probation Practitioners (CPP) is vital to conduct the role effectively and efficiently, along with the Specialist Support Housing Officers (SSHO) Responsible for ensuring that you are delivering the highest standard to ensure all move ins and cancellations are processed with a timely manner The Bookings Administrator will have: Strong administration/customer-service experience Excellent communication skills both on the phone and via email Strong organisational and time-management skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Methodical in approach to ensure everything is done accurately and comprehensively in line with process and procedure Ability to handle different types of calls and enquires and show empathy and understanding when our customers are upset or angry If this Bookings Administrator role is of interest to you, please click apply now below!

Anti-Social Behaviour Officer We are looking for an experienced Anti-Social Behaviour Officer to join a housing team on a temporary basis, supporting customers and communities across Oxfordshire. The role will focus on managing complex and ingrained anti-social behaviour, working proactively with customers, internal teams and external partner agencies to achieve positive outcomes and tenancy success. Key Responsibilities Manage a caseload of complex anti-social behaviour cases from investigation through to resolution and enforcement where necessary. Work closely with customers, internal teams, partner agencies, solicitors and other stakeholders to address ASB effectively. Prepare and manage legal cases, including notices, court papers and witness statements. Attend and represent the organisation at court when required. Address tenancy and lease breaches, non-access, fraud and other tenancy-related issues. Aim to resolve cases through early intervention and collaborative solutions, using legal enforcement as a last resort. Maintain accurate and high-quality customer and case management records. Build positive relationships with customers and local stakeholders while delivering a professional, customer-focused service. Work collaboratively across teams to address complex customer needs and improve outcomes within local communities. Ensure all casework complies with relevant legislation, regulatory requirements and organisational policies. About You You will have: Strong knowledge and practical experience of ASB case management , including complex and entrenched cases. Experience of legal work and court processes, including preparing notices, court papers and witness statements. Experience working with external agencies, solicitors and internal teams. Excellent communication, negotiation and problem-solving skills. A strong track record of delivering excellent customer service and achieving positive customer outcomes. Knowledge of tenancy, lease and enforcement processes. The ability to manage a busy caseload, meet deadlines and work independently. Good IT skills, including Microsoft Office and Excel. A professional and collaborative approach, with the ability to build trust with customers and partner organisations. A full UK driving licence and access to a car , as the role involves extensive travel across Oxfordshire. This is an excellent opportunity for an experienced ASB professional looking for a short-term contract with the potential to extend.

Interim Senior Project Manager - Capital Delivery London Borough of Waltham Forest Initial 3-month contract (with a view to extend) £400.15 per day Umbrella Working Pattern: Ideally on-site Mondays and Wednesdays We are currently seeking an experienced Senior Project Manager to join the Capital Delivery team at Waltham Forest Council, leading the delivery of complex capital, regeneration and development projects across the borough. This is a client-side role with a strong focus on housing delivery, regeneration and capital projects, taking schemes from initial concept and business case through design, procurement and construction to completion and handover. The Role As Senior Project Manager, you will lead the end-to-end delivery of a portfolio of high-profile capital projects, working across housing, residential, mixed-use, commercial and community developments. You will act as the Council's client representative, coordinating multidisciplinary professional teams, consultants, contractors and development partners to ensure projects are delivered safely, on time, within budget and to the required quality standards. Key Responsibilities Lead complex capital projects from RIBA Stage 0 through to completion and handover. Deliver housing, regeneration, development, refurbishment and mixed-use capital schemes. Manage professional teams, consultants, contractors and development partners. Lead procurement activities in line with Council procedures and public procurement regulations. Manage project budgets, costs, commercial performance and value for money. Provide professional advice to senior officers, elected Members and other key stakeholders. Support continuous improvement and best practice across the Capital Delivery service. About You You will be an experienced Senior Project Manager / Development Project Manager with a strong background in capital delivery, regeneration and development, ideally within a local authority or housing association (public-sector environment). We are particularly interested in candidates with: Proven experience delivering capital and development projects. Strong experience in housing delivery and/or regeneration. Experience managing projects from inception through to completion. Strong understanding of procurement and construction contracts. Experience managing significant project budgets and commercial performance. This is an excellent opportunity for an experienced capital projects professional to join Waltham Forest Council and contribute to the delivery of major projects supporting the borough's regeneration, housing and wider placemaking ambitions.