Customer Service Coordinator

Customer Service Coordinator
Salary: £25,000 P/A + £400 per weekend on-call
1 in 4 weekend work - Saturday & Sunday
Leigh

Full time Permanent Monday to Friday 09:00 - 17:00

Do you have experience in a busy fast paced environment?

Do you have experience working within customer service?

Attega Group is working on behalf of our client as their in-house recruitment provider.

We are currently recruiting for a Customer Service Coordinator to join their team.

The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system.

In return, our client is offering a salary of up to £25,000 P/A + OTE £29,000 +

This role is full-time and permanent. The hours of work will be 09:00am to 17:00pm with on call work 1 in 4 weekends ( Sat & Sun with Monday as a paid day off).

Reporting to the line manager your responsibilities will include:

• Handle incoming telephone calls from drainage engineers, customers, and colleagues.
• Deal with a busy shared inbox, dealing with all emails in a timely manner.
• Log new job requests onto internal job management systems and client portals.
• Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
• Provide on-site support and assistance to drainage engineers as needed.

The ideal candidate:

• Previous experience in a busy helpdesk environment,
  engineer scheduling, or a fast-paced, customer-focused role.
  
• Excellent communication and organisational abilities
• Strong administrative skills with a high level of attention to detail.
• Proficient in Microsoft Office, particularly Word and Excel.
• A proactive team player with the ability to work
  independently and meet deadlines

For more information on our Customer Service Coordinator role, please contact Hannah in the Attega Group offices today!